Why should I buy from Brava?

Unlike so many other lingerie websites, we actually have a physical store and fit the bras on many different body types on a daily basis. We try to offer 'Fitters Comments' on each style to assist you in selecting the right bra for your body type. Whenever you call you can speak with a well trained fitter who knows the ins and outs of every style on our website. You can see what we have in stock in real-time. Our website is an extension of our store where staff are not paid incentives, they are not sales people, they are fitters. We are all in this business because we love helping women to feel good. Our staff are wonderful, warm and here to help you.

Can I buy your brands from my own State?

The Brava store is located in Melbourne or you can purchase on-line from us. We buy from the suppliers of our brands just like any other store.  We have worked hard to source good quality bras suited to the fuller cup so many of our brands are from overseas so you will find most are not available in mainstream stores in Australia. We do not have lists of other stores who carry the same brands.

What sort of packaging does my order arrive in?

We know discretion is important to you so there is no reference to bras written on your package. Plain packaging is used with the name ‘Brava’ along with our address.

How can I pay?

We accept Visa, Mastercard, American Express, PayPal and Direct Deposit. See ‘Payment Options’ for more information.

I paid using credit card / Paypal. When is my payment deducted?

Your card will be charged on placement of your order with us as our system is fully automated. If you prefer not to be charged until your chosen items are dispatched you can always email or phone your order through and we are happy to call you for your credit card details just prior to dispatch.

How do I know when my order has been dispatched?

You will receive an email confirmation along with a tracking number for your parcel.

How do I return items that are not right for me?

Simply post back to us with a completed returns form including a description of why the item didn't work for you and whether you would like an exchange or refund. We will process your return within 48 hours.

How can I check that you have processed my exchange?

We will email you to let you know whether your requested item for exchange is available. We will certainly call you if there are any delays.

I requested a refund. How long does it take to process?

We process refunds immediately, however it can take up to 7 working days to reach your account depending upon which financial institution you bank with.