As we provide a fitting service in each of our stores, our in-store returns policy differs from our online returns policy. For in-store purchases, we offer store credit and exchanges only.
We want to ensure that you are completely happy once you leave Brava. We hope you love your purchase, but we understand that sometimes, once worn, your bra may feel a little different than it did in the fitting room. This is why Brava recommends you wear your bra at home with tags on for 30-60 minutes to ensure you are still happy with the fit and comfort, as we cannot provide a full exchange or credit once bras have been worn. However, if something doesn’t quite feel right, please let us know.
You can bring items you have purchased from Brava back into any of our stores (Melbourne, Prahran, Highpoint, Hampton, Camberwell & Sydney) within 14 days for a store credit or exchange which will be processed once the items have been checked to be in perfect condition. We do not provide refunds for items purchased in-store.
Please note that due to hygiene reasons, we cannot accept returns of briefs, thongs, shapewear with gussets or bodysuits once worn and when tags are removed. Please be sure to try them over your own briefs on your visit to our store.
If you are unable to make it to one of our stores within the 14 day window, please call and let us know so we can make a note in your profile and work together to find a solution.
Simply login to your account using the MyBRAVA button at the top right of our website. Once logged in, select 'My Orders' to see your order history where you can select the 'Returns' button at the top of the list. Select 'Refund or Exchange' on the order you wish to return & follow the steps in the online form. You can choose to receive a refund, store credit or exchange on items purchased from us within 14 days of dispatch, including sale items.
Please ensure that any briefs or swim briefs have been tried on over your own underwear for hygiene reasons, and that you leave the tags on. Hosiery may not be returned.
If you checked out as a guest, please contact our friendly customer care team via live chat so that we can arrange your return for you.
We welcome your comments and we will contact you if we feel a different size or style would be better. Alternatively please feel free to contact Brava fitters for friendly advice by email, phone on 1300 4 BRAVA or via our online chat service.
Brava will send your requested exchanges free of charge. Please note that you must bear the cost of returns back to us.
14 / 347 Bay Road
If the returned items do not adhere to the above standards, a refund or exchange will not be made.
If you think that your return may be late for any reason, please don't hesitate to contact us.
We'd love to help! If you can't make it in-store, check out our Virtual Fitter service. You can book an appointment for a Skype or Zoom call to have an expert one-on-one fitting experience in the comfort of your own home, or submit a Virtual Fitter request online with some details and pictures to receive feedback and advice on sizes or styles.
If you follow the care instructions on the label, your bra will have a long and happy life. However, if you believe that your bra has a manufacturing fault, please contact us to discuss your options. We are unable to accept any returns on purchases older than 12 months.Got a question about returns? Contact one of our friendly fitters for advice by email at email@example.com or by phone on 1300 4 BRAVA.