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Returning items purchased in store

As we provide a fitting service in each of our stores, our in-store returns policy differs from our online returns policy. For in-store purchases, we offer store credit and exchanges only.

We want to ensure that you are completely happy once you leave Brava. We hope you love your purchase, but we understand that sometimes, once worn, your bra may feel a little different than it did in the fitting room. This is why Brava recommends you wear your bra at home with tags on for 30-60 minutes to ensure you are still happy with the fit and comfort, as we cannot provide a full exchange or credit once bras have been worn. However, if something doesn’t quite feel right, please let us know.

You can bring items you have purchased from Brava back into any of our stores (Melbourne City, Prahran, Highpoint, Hampton & Sydney) within 14 days for a store credit or exchange which will be processed once the items have been checked to be in perfect condition. We do not provide refunds for items purchased in-store.

Please note that due to hygiene reasons, we cannot accept returns of briefs, thongs, shapewear with gussets or bodysuits. Please be sure to try them over your own briefs on your visit to our store.

If you are unable to make it to one of our stores within the 14 day window, please call and let us know so we can make a note in your profile and work together to find a solution.

Returning items purchased online

Simply login to your account using the MyBRAVA button at the top right of our website. Once logged in, select 'My Orders' to see your order history where you can select the 'Returns' button at the top of the list. Select 'Refund or Exchange' on the order you wish to return & follow the steps in the online form. You can choose to receive a refund, store credit or exchange on items purchased from us within 14 days of dispatch, including sale items.

Please ensure that any briefs or swim briefs have been tried on over your own underwear for hygiene reasons, and that you leave the tags on. Hosiery may not be returned.

We welcome your comments and we will contact you if we feel a different size or style would be better. Alternatively please feel free to contact Brava fitters for friendly advice by email, phone on 1300 4 BRAVA or via our online chat service.

FREE Exchange Service

Brava will send your requested exchanges free of charge. Please note that you must bear the cost of returns back to us.

Return Address

Brava Lingerie
487 High Street
Prahran, VIC
Australia, 3181

International Orders

For orders from outside of Australia, please email us for details.

Returns Conditions

  • Items must be unworn, unwashed, and in original condition
  • All labels must be intact as originally received
  • Items must be returned within 14 days from the date of dispatch
  • Briefs, swim briefs, and shapewear purchased online can be returned, but must have tags intact and be tried on over your own briefs for hygiene reasons
  • Delivery costs are non-refundable. You must cover the cost of any items sent back to us, however there are no additional postage charges for exchanges that we ship to you
  • Refunds will only be made by the original payment method and may take up to five working days
  • Brava cannot be held responsible for items that have not reached us

If the returned items do not adhere to the above standards, a refund or exchange will not be made.

If you think that your return may be late for any reason, please contact us.

Got a question about returns? Contact one of our friendly fitters for advice by email or by phone on 1300 4 BRAVA.


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