I just really wanted to provide some feedback for the staff who were working at the Highpoint store yesterday. Now when it usually comes to bra shopping it isn't my thing as I am quick large and trying on bras can be quite frustrating after the 20th bra you try on however yesterday I was greeted as I walked in with a big smile from a lady who was wearing a floral white dress. I can not for the life of me remember her name however she had given me the best possibly experience yesterday assisting me find the perfect bra. I only walked in to get 1 bra but ending up walking out with 3 excellent fitting bras that will help support myself and I do have that staff member to thank. Being a bigger breasted women can be quite difficult to fit however she didn't seem to think it was a problem and made me feel comfortable with trying on various bras. She had the experience with fitting which shown with her service and it's that service that would make me feel comfortable with returning on my next bra hunt. If you could please pass this feedback to the store directly as words can not express my gratitude yesterday to this women and the other staff who put my purchase through as she helped other customers in need of her service!
Caitlin, November 2017
I wanted to share how absolutely delighted I was with my experience at Brava Melbourne. I come from the Bendigo region so it was a big thing for me to walk into your store. I am 64years of age. I have always struggled to find suitable bras, often faced with adapting them as best I could and have been poorly fitted in the past. As I get older the need for good support has increased to protect my back and shoulders. I can not thank you enough for the lovely Gracie who put me at easy quickly, helped me try numerous styles and types and never rushed me, gave me lots of ideas and so much confidence. Nothing was to much trouble she was excellent. I felt wonderful and was so pleased with the whole experience. Thank you. I am now a committed Brava girl. Thank you for setting up this wonderful business. You are to be appauded. Well done.
Marilyn, November 2017
I am a lady of moderate build but with an extra special set of boobs….’HH’. As I reside just outside Canberra, my choice of bra’s in that size is basically non-existent. When I do venture into stores in Canberra that supposedly specialises in larger cups, I confronted with the fact that there are no bras that fit or provide me with what I require….comfort, style, security. I’m made to feel like a freak and an outcast because I have boobs……in a bra shop…how stupid is that. On almost every occasion I will leave the store in tears or steaming with frustration due to the lack of anything.
On a recent visit to Melbourne, I made it my key priority to visit the Brava store in Prahran to purchase some new bras (the bra that I was wearing at the time was in constant stabbing mode…evil underwire). Being someone with poor time management skills, I entered the Brava store in Prahran around 4:30pm (noting that the store closes at 5pm). On entering the store, I informed the young ladies that I was from interstate, had no suitable/wearable bras to speak of and that I was in critical need of some well-designed bra’s. Within that 30 minutes, the ladies provided me with options of various and appropriate sizes and styles in accordance to my desired needs. I even managed to purchase an attractive bra. What do I mean by ‘attractive’…I mean that bra was pretty….floral pattern, lacy and sexy. My usual bras are “industrial bras’…..no visual appeal, just practical. I purchased 4 new bras; 2 which I took home with me and 2 that were ordered in the colour I wanted (which I received via post within a few days).
I would like to pass on my thanks and appreciation, firstly to the young ladies in the store whom listened and catered for my needs in a very professional yet relaxed manner. I would also like to thank Brava for being a bra store that actually caters and provides bras for women who need bras. Pretty simple concept but you’ll be amazed at how difficult that is to achieve for some.
For me, I have no choice but to wear a bra..…it’s just not an option, but with Brava, I have options, and I am sooooooo grateful. Thank you for making me feel proud of my body and my boobs. They are very happy to finally be part of my body and sit where they should.
Rose, November 2017
I visited the Prahran store 31.10.17. I did not have an appointment, was quickly added to a wait list. Within 10 min Katie ushered me to a fitting room, introduced herself and helped me find a perfect fit.
Katie was wonderful, patient and listened to my needs, even though the store was busy, I still felt I received special attention. I bought 2 bras, both of which i am very happy with. I wanted 1 in black, but Prahran store did not have it in stock. Katie arranged for it to be posted, it arrived the next day! Fantastic service. Cheers!
Anjela, November 2017
I would just like to tell you that your customer service is amazing. I live in Brisbane and so I had to order online. I had phone help with sizing and again after my order arrived. I wasn’t convinced about the size of my new bra but your staff agreed to let me keep the bra I had while I ordered a different size so I could compare. The second bra arrived and again a phone call to confirm I was returning the first one for a refund.
Every single interaction was with someone who was pleasant, helpful and knowledgeable. As a business owner, I love when staff can take the initiative and say “Yes” when it matters. You have great people. Although buying bras online would never be my first choice, I wouldn’t hesitate to shop with Brava. Hopefully one of these days I’ll get to a store... (or you could open in Brisbane)!
Lydia, November 2017
I just wanted to drop you an email to say thank you for having such a great lingerie store.
I was recently at the Bourke Street store and from the moment I walked in Gracie was a wonderful help, she brought in many options for me to try on and was really very helpful compared to my experiences in David Jones or Myer lingerie departments!!!
I ended up buying 3 bras, one I returned and Gracie helped me find another option which suited me better.
Nicole, November 2017
I shopped at your Highpoint store for the very first time and I had the most wonderful experience! Since I was a young girl I have often been in tears over never finding beautiful bras in big cup sizes. It was so refreshing to finally feel like I belonged in a lingerie store. Your staff were so helpful and knowledgeable too. Thank you so much for catering to those of us that aren't "average." I'm so glad that I have discovered your stores!
Sarah, September 2017
Today I visited Brava Prahran for the second time as I was in need of a new sports bra. I was quickly greeted by Katie who was so incredibly helpful. Katie introduced herself and used my name for the entire time which I found added a really personal touch to my time in the shop, making me feel comfortable right away. Katie found out what I was interested in, if I had visited previously and had any preferences and then she got to work. I am so amazed at Katie's product knowledge, knowing the different fits and being honest when one style probably would just not suit my body shape. I ended up choosing the original suggestion Katie had made which was the Elomi energise bra. Katie never made me feel rushed and ensured the bra fit perfectly to ensure I was one hundred percent happy with my purchase. I look forward to my next shopping experience and can't wait to tell everyone I know to go and visit! Thanks!
Zoe, August 2017
I would just like to tell you about my experience shopping at Brava. I have been a customer of More than a Handful for a number of years but I love the changes that have been made to the changing rooms in the shop. I love the 'Love it', 'Maybe' and 'Not me' hooks. I found those very useful in deciding which bras I wanted to purchase. Kira was very helpful and made the shopping experience lots of fun. Her bubbly personality and caring makes her a very good asset to your shop.
Debra, July 2017
I went to your Prahran store with my 15 year old daughter in July. Bra fittings have never been one of my favorite past times and especially not taking my teenager to get fitted. Mandy was fantastic as she served my daughter. She was encouraging, knowledgeable and made her feel at ease. She knew what would be the best for her and suit her needs as a very active & sporty, teenager. For a big busted young girl it is near on impossible finding the correct size (6FF) and Brava has made it possible. I am coming back to get myself fitted next time. Thank you from both of us!
Karen, July 2017
I recently enjoyed my first Brava in store experience at the Melbourne store. This was rather exciting for me as I live in Sydney and I've previously purchased on line so a girls weekend in Melbourne provided the perfect opportunity and I wasn't disappointed. I was warmly welcomed to the store by Mandy and she listened to what I was looking for and then spent quality time with me to try on various sizes styles and fittings to ensure I had every opportunity to make a great choice in a well fitting bra that suited my needs. I was also thrilled to learn that Brava is coming to Sydney - I am so excited as I work in the city and will be able to indulge in Brava lingerie shopping more frequently. It was also great to hear that Mandy started a profile for me which should definitely help with my next in store experience. Brava is a must do for any woman rocking a D cup or larger ! Best bra purchasing experience ever. Thanks Brava and Thanks Mandy.
Jacinta, July 2017
Firstly, I'd like to thank you both most sincerely for creating Brava as it has been a godsend for larger cup ladies like me and I never go anywhere else for bras now! Secondly, I wanted to particularly commend Regina of your Prahran store for her professionalism, warmth and good humour during our fitting on Saturday 8th July. She listened to exactly what I wanted, made some terrific suggestions and found me bras and briefs that fitted perfectly. I was also very impressed by Lily, who greeted me as I walked into the store and who I chatted to at the end of my visit when Regina was ringing up my purchases. Between them, Regina and Lily made my Brava shopping experience a fabulous one and I left the store with a big grin on my face!! Many thanks to you and your wonderful team as exemplified by Regina and Lily.
Nicola, July 2017
I just wanted to say that my first Brava experience was wonderful. I went into your Prahran Store on Saturday 1st July and was served by Regina P. After being disheartened by visiting the big department stores and various bra outlets, I wasn’t expecting such fantastic service. Upon entry, Regina greeted me and immediately directed me to the section I was after. She made me feel very comfortable and spent an enormous amount of time helping me find the bras I needed. I wish I had discovered Brava earlier as being a larger cup it’s always been my pet hate as I never end up getting much assistance or being able to find something in my size that I like. I definitely will be back to Brava and please do thank Regina on my behalf.
Vicky, July 2017
I just wanted to say what a fantastic experience I had today at your Melbourne store. I needed to buy maternity bras and, having had no luck at Myer in terms of satisfactory customer service, I did an online search and your stores popped up with consistently terrific reviews so I thought I'd check it out. I was served by staff member Katie and she was fabulous - I had no idea about sizes and styles so she spent time trying out different bras on me before helping me find 2 very comfortable, reasonably priced and well fitting bras. Thanks for a great experience, I'll definitely recommend you to others!
Meg, July 2017
Just a quick note to say how thankful I am for Gracie & the team at Brava Melbourne. Thank you also for stocking such a great selection of products - your team and brand selection has really made me look forward to bra shopping - almost like it's a joy and not a chore like it was previously.
Cassandra, July 2017
I just wanted to start by saying, thank you so much! I'm 23 and have had big breast since I was about 11. Bra shopping was an absolute nightmare, only being offered very plain and basic, boring bras, most of which I'd only get the choice of about two types because local shops wouldn't stock anything else.
On the 18th of June, I bit the bullet and ordered online. Much to my surprise they arrived today (20th of June!) unbelievable! Such quick service!
I ordered the panache Lucy ballconette 16HH and Panache Minnie Ballconette 16HH, and I have never felt so good! Wearing actual bras that look good and make me feel good, opposed to the other ones I previously had to wear!
So Thank you so much! I will be back to shop online again, and hopefully into one of your stores soon!
Jessica, June 2017
Please commend sales rep Kaitie C from Brava Melbourne! Kaitie fitted me today and from go to whoa the whole experience was seamless, delightful & a breeze.
As soon as I entered the boutique, Kaitie stopped restocking and greeted me warmly. I felt instantly welcomed & knew that I would be looked after.
Kaitie fitted me and provided exceptional product knowledge, and even took the time to detail the ins and outs of bra washing with me - who knew it's also the detergents and not just machine washing that breaks down our bras?
In short, I was in and out in 10 minutes, and I couldn't be happier with my purchase.
Thank you Kaitie & Brava!
Cassandra, June 2017
Hi Lin and Maxine,
I would just like to give huge thanks on behalf of my Mum and I to the lovely Regina, one of your staff members at the Highpoint store earlier today. She was beyond welcoming and made my Mum and I feel so comfortable and happy to be there as well as have a big shop while we were at it!
She not only knew everything there is to know when it came to my mum and my questions, but also made us feel as if we could chit chat with her, which we did. Mum and I have been to many bra stores and have had many fittings, and Regina's service was by far the best!
Brava not only has fantastic bras, but great staff!
Yvette, June 2017
As I am sitting here writing this I am wearing my new Panache Tango Balconette Bra. The tags are still on as you recommend I wear this for 30-60mins to see if it's right for me. This advice alone really put me at ease when ordering from your website. I was amazed that it arrived today after only ordering on Friday night, amazing!!I already know the tags will be coming off and this bra will be my best friend. I feel lighter, minimised, lifted and have a better posture which is truly amazing being the size 18H that I am.Bra shopping has always made me sad, never finding ones that fit me in store and being embarrassed with fittings knowing that the sales rep won't be able to find your size on the rack. I went to your Prahran store once- travelled over an hour to get there and I walked out with happy tears. This is my second purchase from Brava and I am totally convinced I won't be going anywhere else. The online experience was fantastic. I am so pleased.
Emma, June 2017
My experience buying bras at your Prahran store was exceptionally positive.
I had been waiting to buy a correct fitted bra since I stopped feeding my daughter 2 years ago.With the intention of increasing exercise, I visited the store for a supportive sports bra. I walked out with 3 different bras (everyday, impact sports and yoga)!
When putting on my t-shirt over my new bra I exclaimed “oh, I look so skinny now!”. The sales person was knowledgeable, informative and extremely helpful. And obviously a good sales person!
I look forward to returning to the store in the future to buy my sexy lingerie bra.
Miranda, June 2017
I had another great time at Brava yesterday with Chloe M (had to duck in to use my $15 birthday voucher before it expired) and arrived home to see an invitation for feedback within the folds of tissue paper around my new bra. I have been shopping here long enough that I thought it was time I did. I won't buy bras from anywhere else, as the service and range cannot compare. Finding Brava a few years ago was an absolute godsend, I cannot thank you enough, from supplying me with strapless bras to supportive bikinis that make me feel amazing.
Thank you again, it is always a delight.
Sybilla, June 2017
Coming from regional Victoria and being a 10G bra size, stock, style and service has been possible but not always pleasurable. A few years ago I was diagnosed with a left brain cavernoma and found myself having to fly to Melbourne quite often to see a neurosurgeon and it was on one of these trips that a google search for small back, big cup sizes bra lead me to your store.
I had THE most amazing experience and stocked up and refreshed my bra wardrobe. Since then I have returned to your store as a customer a couple of times on more recreational visits, most recently when in the second trimester of pregnancy. The staff at the CBD store talked me through possible options for when I was in hospital and may need some posted to me as I can't just do that cheap Big W run for feeding bras and they took notes on my account for future.
The service really wowed me when last week when I terrifyingly unexpectedly, gave birth to my 27 week old baby girl by emergency cesarean and was flown to the Mercy Women's Hospital. Isolated, unorganised and feeling very helpless (and huge as my milk developed) I rang a contact number on your website and was talked through those options again. I didn't realise I had been put through to a particular store (Prahran), but the young lady checked stock in both her's and the CBD store, set stock aside and when my in laws arrived they were able to travel by train to the city and pick them up for me. They raved about how lovely the staff were and helpful and the relief at putting on proper crops rather than Big W shelf bra singlets for tiny girls that mum had Picked up in Mildura as an emergency before I flew out was amazing!
I look forward to my supply settling and coming back into store when my mobility improves to get my hands on some more supportive maternity bras from you as our 12 week journey here in Melbourne continues.
Yay for good service!
Nicole, May 2017
Hi Lin and Maxine,
Last week I walked past your Highpoint store as I searched for a fancy dress costume for my little boy. Later that week I went to DJ's in the city to find a t shirt bra. The four bras I tried were a complete disaster and I left shuddering and a bit flat. Today I decided to try again and thought (unoptimistically) I would check out your shop, just in case.
I think it was Regina who helped me, and she was completely brilliant. In less than 5 minutes she had me in a t shirt bra that actually makes me look smaller and narrower. On the strength of that I also tried 3 regular bras, the third of which is also perfect. Regina was just SO good, professional, friendly and spot on. AND, it only took 15 minutes from start to finish.
Thank you for the best bra shopping experience I have ever had (really!!) and honestly I don't think there is anything to improve.
Pippy, May 2017
I have nothing but positive feedback on my experience with Brava. The website was easy to navigate with lots of choice. The filters made it very easy to find what was available in my size and the style I wanted. Being able to pick it up at the local store was great as I could try it on before taking it home. It was a perfect fit which was fantastic. The whole experience was fabulous and I will only be shopping for lingerie with Brava Woman from now on.
Mel, May 2017
I wanted to take this opportunity to tell you about the fabulous experience I had in your Highpoint store on Saturday.
After visiting Myer and having the fitter there crinkle her nose at me and say she didn’t have anything big enough, to try Bras N Things and then going there to have a skinny no-breasted woman look me up and down and suggest I get something made, you can imagine I was feeling shattered.
I made my way to your store, quite teary, walked in and met Regina. She smiled at me and I instantly felt warmth and relief. I explained my morning to date, she said she was certain we’d find a solution to my quest. She was amazing!
The garment I was initially looking for was a strapless bra. I needed this to wear the following day to a wedding and I was sure it would be easier to find chickens teeth! Regina helped me try on several bras and we found the perfect fit.
I then decided that I was on a roll and given I’m due to be married in 2 weeks, put the challenge forward to find the perfect undergarments for my wedding day. Regina walked me through several styles and again success! I now have the complete “kit” for under my wedding suit.
Finally I thought let’s get an everyday bra too. Again, Regina was knowledgeable and empathetic and helped me to choose something comfortable and pretty (and that didn’t look like something a construction company holds up a building with) And surprise surprise! We found my waist again! Marvellous!
Regina is an amazing ambassador for your products and your store. If she could be cloned and distributed to your other venues: I’d recommend this!
Thank you Regina and thank you Lin and Maxine for providing amazing service and products to real women.
Justeen, May 2017
Hi there, Just wanted to send many compliments to the team at Brava Prahran. I specifically sought out your store after struggling to find appropriate bras to fit my body and helpful advice at mainstream stores. Today I was looked after by Regina and trainee Siobhan. They were both excellent. Regina seemed very experienced and professional and made me feel confident in her advice. After a proper fitting they were so patient and attentive as I tried on half the shop in bras! I ended up buying three bras instead of the intended two and am thrilled to finally have good quality and well fitting bras. Thank you Regina for making it such a comfortable and enjoyable experience. Wont be going anywhere else for bras in future.
Jill, May 2017
Hello, I just wanted to let you know that Anna from Brava Highpoint provided such amazing customer service when I recently shopped in the store. I was visiting Melbourne from Adelaide and spent close to an hour and a half in the store with Anna where we tried close to 20 different maternity bras. She was so incredibly helpful and had so much knowledge. She really understood my needs and knew every single bra that was in store that might be suitable. Buying a bra when you are big chested is difficult enough and even more difficult when breastfeeding, but with her help I wouldn’t be sitting here comfortable in a maternity bra for the first time in three months! I thought you might like to receive this positive feedback about your staff and to let you know what an asset she is to your brand.
Bella, April 2017
Just wanted to provide some feedback. Yesterday I drove from Rowville to Prahran because I have so much trouble finding bras to fit. I'm quite wide to the sides and smaller in the back, and most retail stores only have larger sizes starting from 14 up. On entering the store, I had Rachael R attend to me. She was great. She listened to what I wanted and bought bra after bra in to me.. showing a lot of patience and giving a lot of advice. I wanted a couple of every day tee shirt bras and something a bit more special. (So many larger bras are ugly and uninspiring). I ended up purchasing two bras in a smooth cup, and one very pretty lace bra in raspberry. My size fluctuated between the one brand even - from 10FF, to 12G and 12GG... so you can see why I find bra shopping so frustrating. I would like to thank Rachael for her help.. and I have been looking at the website since I got home (for next time). Thank you Brava for making my trip worthwhile!
Nicole, April 2017
I just have to say, I absolutely love your company and will be purchasing more items from you. I received my new order and love all of them and they fit great! Also, received my return refund as well today from my original purchase. You are so wonderful to work with. I really appreciate that!
Holly, March 2017
My BRAVA Experience on Monday 27th Feb at Melbourne Store
- Bra fitting exceptional
- Right fit with my D cup & up!
- And Chloe made me feel
- Very comfortable
- And I'm so happy with my Prima Donna!
Maria, March 2017
I rarely ever provide feedback but I just need to let you guys know how very thankful I am that you exist and that I found you. I have just received my latest Brava order and can honestly not think of another online company I've ever dealt with who have provided such a wonderful level of service and customer support. And many thanks to Becky, who seems to be some sort of boob wizard and always recommends the right styles, brands and sizes. I'm so glad I dont have to spend another 25 years wearing ill fitting, uncomfortable bras!!
Lauren, March 2017
I just wanted to say thankyou so much. Brava never disappoints and the staff are spectacular. I think I called and spoke to Becky last week who helped me decide on a strapless bra and even helped me adjust my size over the phone. The strapless Freya deco bra came today and it is everything that I wanted from the fit to the sizing. Thankyou for satisfying your customers all the way in Brisbane! (I always tell people about this business when I'm talking to my girlfriends). Thankyou so much again.
Jess, March 2017
I just wanted to send through some feedback for one of the Brava Highpoint ladies - Hanadi. I visited there about a month ago, looking for a nursing bra because I was a bridesmaid a few days later and I didn't have a suitable bra. It was such a last minute purchase and I was so stressed I wouldn't find anything suitable, but Hanadi helped me find the perfect bra. She fitted me and gave me advice and I walked away with the perfect bra for the day. Just wanted to say a big thank you to Handi - she was fantastic, and even offered for me to feed my upset baby in the store. It made the wedding much more comfortable! (Well, as comfortable as I could be on a 41 degree day). Thank you!
Haylee, March 2017
I am writing to let you know of my exceptionally positive experience today in Brava Bourke Street store. I was served by a lovely lady who I think was called Regina. After purchasing three nursing bras from a department store during my lunch break, I walked out to only realise they were completely wrong for me and far too high in the way they were cut. I was nearly in tears. I went into your Bourke Street store to be warmly greeted and asked if I needed help. I explained to Regina what I was after in a nursing bra and the first three bras she put me into were all perfect. I can't believe I wasted my time at department stores. I purchased all three bras and a singlet from Brava. I was so thrilled with the service, product and friendly assistance I received. Regina also showed me some options post baby and I will be returning to try those on at the right time. In the meantime I just wanted to let you know the wonderful experience that I had today in your store with such a lovely person. Thankyou so much.
Natalie, March 2017
I just wanted to write you a note to thank you very much for creating a space such as Brava. I'm a 31 year old woman and have had a generous bust 14-16 G since I was a teenager. Bra shopping has always been challenging for me and not an enjoyable experience. From lack of variety or simply not having anything in my size, it has been at times upsetting and something I had begun to accept. I want to thank you very much. I was in your store and found not only 1 but 3 bras to purchase with several others to choose from. I was treated with respect and sensitivity and had a very enjoyable experience. Now having 3 bras that fit me beautifully, I've felt more confident in my clothes than I have in years. I'm so glad to have found Brava and look forward to coming back again and again. Thank you so much!
Elizabeth, March 2017
I spent a couple of hours in your Melbourne CBD store today and I had a wonderful experience! Bra fittings can be tortuous at the big department stores as their stock is overwhelming and their fitters can be hit and miss. But the girl who helped me today was remarkable. I tried on nearly 20 bras and this was no effort for her, neither was getting different sizes when the first fit just wasn't quite right. When the store didn't have the colour I was after she organised for me to prepay and collect at your Prahran store -this saved me having to remember the style name and making phone calls myself (sometimes it's the small things that make your day). I'm actually looking forward to visiting your Prahran store to make this collection and perhaps trying on some different styles.
Julie, March 2017
I just received my purchase from Brava - 3 sports bras - and I'm so happy with them! It's very hard for me to find bras that fit (size 8FF), let alone sports bras that fit and do what they're supposed to do, and I always end up walking out of the shops feeling a bit upset that nothing fits. So I then put off buying anything until it's really needed and then I have to take a leap of faith online. Thank you for offering a great variety of sizes and styles at a decent price, and not just options in daggy beige or white that look like something a grandma would wear! I'm excited to try them out at my next Crossfit session and see how they go, I usually have to double up but I'm feeling pretty confident about these ones!!!
Carla, February 2017
As a senior, and big busted lady, I need professional help with purchasing and fitting my bras. I have found, over the years, the staff at Brava meet all of my needs when choosing new bras. Whilst I went on a Saturday afternoon and acknowledging they were very busy with customers at the time, I found I only had to wait a few minutes before one of the staff attended to me. I continue to be impressed with the service and attention they gave me, and would have no hesitation in recommending ladies go to Brava for all their lingerie needs. Go to Brava, enjoy the experience and come away completely satisfied with your purchases - I know that I am delighted with the bras that I purchased last Saturday and can confidently say I have not been as comfortable in well fitting bras for quite some time.
Carole, February 2017
I just wanted to pass on some positive feedback about my shopping experience at the Brava Highpoint store. My sale was through Hanadi, and she was excellent. Very warm and friendly. She greeted me promptly within about one minute of entering the store, and was helpful without being pushy. I have only ever had excellent experiences at Brava Highpoint and Prahran, and highly recommend them to friends and family. Best of luck to both of you, may your fabulous business continue to grow from strength to strength.
Holly, February 2017
I've always had a difficult fit - once I was even told I should wear maternity bras because it was all that would fit me - the fitter seemed to think this comment was hilarious. I didn't. It put me off getting a fitting for years, and I'd spend hours in department stores trying to get the right fit, and to be honest, I don't think I ever really did. I get back and shoulder pain daily from what I can assume is poor fitting bras. I went into Brava today after a friend told me about you years ago. I wish I hadn't waited so long, because I am over the moon with my experience in your store and don't think I'll ever be shopping anywhere else. I even texted my best friend about it as soon as I left the store - she is in her second trimester and has always had problems getting bras to fit too, but now that she's pregnant its been a real concern for her.
I was asked to try one bra on as soon as i got in the store, and it fitted like a dream. From there your staff member bought in another seven bras, all of which fit PERFECTLY. I am amazed - her eye was perfect and she listened to my preferences and everything she bought me was not just only a perfect fit, but also what I'd said I would prefer (in other stores I've been told that at my size 'I don't have options'). I really wish I got the store attendants name - she made me feel so comfortable and, for the first time, bra shopping was EASY. She is wonderful at her job and such an asset to Brava! I am so grateful, and as I mentioned before - I don't think I'll ever go anywhere else. Thank you again. Honestly, I am so happy.
Cassie, February 2017
I just wanted to send a quick email to say thanks for the delivery of my Shock Absorber sports bra I bought online recently. I have been to your Highpoint store previously and purchased the exact same bra. I actually went to the store intending to buy a different sports bra, but with the advice I received from your friendly staff they suggested I try the Shock Absorber on and it was perfect. I ran and trained for my first half marathon in that bra and decided for the new year I needed a new one! It was so easy to purchase online with quick delivery, and the personalised note and beautiful wrapping was the cherry on top. Thanks again, and keep up the great work.
Roslyn, February 2017
My first experience with BRAVA happened Friday afternoon. Discussing with my friends that morning, the groans were loud and evident. Aleisha had booked into the Dentist after 5 years of avoidance, and April had sick kids and for the second day in a row would be covered in vomit; but we all agreed my day was going to be the worst. I was going “BRA SHOPPING". Groan.
Ive been a size 18F for years, and for years I’d avoided buying a new bra. Knowing that its pretty much impossible to find anything that was going to make me feel good about myself, let alone fit properly or be anything but BLAN. As bras broke, I became an expert at ‘re-wiring’ or sewing lace up, and un-bending hooks that mangled in the wash. BUT I could do this no more. There was starting to be little difference in wearing a bra versus not wearing one.
I travelled from the Surf Coast, an hour and a half, for what I thought was going to be hell. Id already planned on a movie treat and perhaps lunch to make me feel better about my day. As I walked into the BRAVA shop at Highpoint a weight lifted off my shoulders (and no it wasn’t my breasts, they are more likely to be heading south) there was a RANGE of bras in my size. No longer did I have ‘no choice’ or a grandma. I felt NORMAL. I visibly was a gasp and let the lovely sales lady know. “Oh my Gawd look at the CHOICE”.
I went into a change room and instead of what I usually would have done - grab the first thing that fitted, I was handed about 8 bras to try on, and each one of them was a dream. Red, Pink, blue… Ive never worn bras in those colours. Not that I don’t want to, I do, but Ive never had the option. I asked the sales lady, who was incredibly attentive helping fit and listening to my needs, if I could wear it straight out of the shop, I was so impressed and comfortable. I ended up with 2 bras instead of just the one I was going to buy, and made a plan to save very soon to add to the collection. As I got home I got all my old bras and threw them in the bin without even looking. Thanks Brava, I’ll be seeing you again.
Mardi, February 2017
Yesterday I went to your Highpoint shop and I was served by Regina. I would just like to say it was the most positive bra shopping experience I have ever had. I was dreading buying a new bra for a wedding that I am in and Regina made the whole thing a joy. She was funny and warm and knew exactly what bra would fit me best. Regina made me feel really comfortable and her knowledge was excellent. I was expecting that I would be in shop for a really long time trying on many different styles, but I walked out of the shop in 15 minutes and with 3 new bras. Please pass on my feedback and thanks to Regina. I have not been able to stop raving about Regina and the Brava Highpoint store since I bought the bras.
Kate, February 2017
I wanted to pass on my sincere thanks to Kalina at your Goldsbrough Lane (Melbourne) store for my recent fitting. Not only was Kalina a delight to interact with, but she handled my fitting with sensitivity and compassion due to my recent breast reduction surgery. Kalina was very thorough in explaining the fitting and I appreciated the different brands and styles she suggested I try on. I am extremely grateful as to how positive my experience was, as previous attempts with chain stores have been a disaster! I left with two lovely new purchases and I am looking forward to returning for more once I am completely healed from surgery. My new bras feel amazing and my confidence and the way my clothes fit has improved tenfold - seriously life changing! Thank you so much again - I would have no hesitation in recommending your store to others. Brava customer for life!
Donna, February 2017
May I please congratulate you both on a fabulous store. Please let me share my story with you. On Sunday, I ventured out on my dreaded bra shopping expedition. I went to Camberwell Junction where I tried to find "Bra n things" with no luck (shop has closed down), I then googled lingerie shops in the vicinity and found one. I called this shop in advance to see if they catered for bigger women (as a recent trip to a department store proved a waste of time). I was pleasantly surprised when they said yes. So I then went to the shop, and spoke to a shop assistant who would then help me with fittings. Initially, I was shocked at the sizes she said I was (since when did the sizing classification scale change?). My assistant tried to find bras for me, but after many failed fittings, she told me they don't stock my size (12-14 G/H). Additionally, I was told only three manufacturers make sizes for people like me. I left the store feeling so abnormal, with tears in my eyes, my self esteem was shot.
I came home and called my mum in tears, sharing my experience, and asking her if I seem so abnormally big? I also shared this experience on Facebook, asking my friends if they dreaded bra shopping as much as I? I was then overcome with many comments from friends, sharing their same negative feeling and experiences, shopping for bras. It was my friend Kathy, who then sent me a link to your shop, and I felt like she sent me the biggest gift. My fear of feeling so abnormal, eased.
Today I entered your shop in Prahran, and was greeted by Katie, how my luck had changed!! I cannot speak highly enough of my experience in your store. Katie asked a few questions, then got to it. She was highly professional, warm, and informative. She made me feel completely at ease, and I actually enjoyed my experience. May I add, as a woman I want to feel sexy, comfortable, supported, and feminine. Your store not only provides and stocks a great variety of options, you couple that with great customer service, a good size change room, great music, and you have a winning recipe. Thank you, for making a previously dreaded experience, one I now look forward to. I will proudly promote your stores, as every woman has the right and deserves to enjoy shopping for lingerie.
Amy, February 2017
This was my first experience of Brava and I was amazed at the broad range of merchandise that you stock. Katie served me and from the moment she introduced herself to me leaving the store she was an absolute delight. Although the store was very busy once I went into a cubicle to start trying bras on she was very attentive and helpful and I wasn't kept waiting at all. I was very happy with my purchase. A pleasurable experience all round. I will certainly recommend Brava to my friends and will definitely return.
Janet, January 2017
I'd just like to give a heartfelt thanks to Brava and to the staff at Brava Highpoint. Being a relatively small frame with a larger bust, I've always HATED shopping for bras. I have vivid recollections of being about 20 years old and shopping in one of the larger department stores, and being presented with 2 or 3 huge, beige 'Nanna' bras and being told that was all that would ever fit me.
Thank goodness for Brava! I finally found Brava only 3 years ago when I was pregnant (in my 40s) and I was blown away by the kind and considerate service I received and the range of options available. I had no idea what I should be looking for at that time, and felt so daunted, but your staff were so helpful and informative. I was so grateful (and hormonal) I think I cried at the time, and I ended up with some very lovely, (and functional!) bras.
Today, I finally got up the courage to go bra shopping after finishing breast feeding six months ago. Again, my body has changed and I felt out of my depth. Approaching visit this time though, I felt hopeful, and your staff again blew me away with their kind, respectful and considerate approach. And although I am now a size 8G (!!??) I was given a lovely range of options to choose from and they weren't all beige!!
I can't tell you how traumatic I used to find bra fittings and shopping. Brava has now made this easy and enjoyable- and the products that you stock are beautiful. Thank-you so much!
Lisa, January 2017
I had an incredibly positive experience at your city store, with the fitter Olivia. It was my first time shopping at Brava and it certainly won't be the last. Turns out I've been wearing the wrong size (14D) for years and the difference my new 10DD bras make on my figure and posture is amazing. Thanks for creating a store that actually cares about getting the right fit, as opposed to just selling a product. I'll definitely be back.
Ellen, January 2017
I have popped into your Prahan store twice now and am thrilled to have found you. You carry the brands I love which I stock up on rare trips to England. How wonderful to only need to travel a few km's when I need new bras or swimsuits now! I have now met three of your staff and they are all lovely! Friendly, helpful and not at all pushy, making a really lovely shopping experience. I think I have even convinced my 15 year old daughter to give your shop a try.
Margie, January 2017
After looking through your website, I had my first experience yesterday at your Melbourne store and I absolutely loved it. Your staff are knowledgable and so helpful. I was helped by Fran and she was so lovely, in the end I bought a Marlies Dekkers bra and I love it. I look forward to shopping with you further!
Katja, January 2017
I just visited your city store and was served by Olivia. Firstly it is refreshing to go somewhere where they can actually cater for your size, and you had options! Lots of them!! From the moment I walked in the door. I was greeted with a hello and a friendly face. Olivia was patient, friendly and helpful. She made me feel comfortable and not stupid for asking questions. It's hard enough to pick the right bra, it's even worse when you're pregnant and your boobs feel like floatation devices! This experience has been the best so far. Thank you for being in Melbourne and employing fantastic staff.
Melissa, January 2017
I just wanted to thank you for the very positive experience I had recently with your company. I was searching the internet for swimwear in larger cup sizes and was pleasantly surprised to find Brava right here in Australia! I was able to find a swimsuit for my daughter that fits her perfectly! It was much easier than visiting several stores and being unable to find anything suitable (which is often our experience each year!) The process for ordering was easy to manage and the parcel arrived within a week - beautifully presented. My daughters and I are looking forward to shopping with you in the future. We'll be sure to look you up when we next travel to Melbourne!
Sue, January 2017
I just wanted to write a quick thank-you to the lovely Didi who looked after me this morning at your Prahran store. Being big chested all of my life has seen me leave many bra stores in tears. Nothing fitted me, assistants were at a loss at how to fit me correctly and forget purchasing a bra with any style! From the moment i walked into your store, i was welcomed & instantly felt at ease. Didi was warm & helpful, offering a range of maternity bras that were actually stylish! I left feeling confident & comfortable (at 30 weeks pregnant!) Thank-you for catering for us bigger chested women, you have a customer for life.
Sarah, January 2017
Just wanted to provide some feedback regarding the help I received from your fitter, Gracie, in the Melbourne City store a couple of weeks ago. I had a baby a few months back and needed to be refitted and try some new bras. Gracie was incredibly accommodating in organising some extra room for bubs in the changing room and took her time to recommend and check the fit of a number of different bras. I had been putting off bra shopping as bubs is always with me - such a pleasant surprise to find how easy and welcoming it was to come into your store with him in tow!
Jenny, December 2016
I just wanted to let you know the amazing customer service expierence I had with Regina at your Highpoint location. There was so much sincerity about her and she just went beyond and above to make sure I had the right bra that fitted me properly. As I have just being diagnosed with PCOS, Regina was able to connect with me on a personal leval and really understand my condition and my weight gain from this condition. I left the store just now feeling beautiful & amazing and even a little bit teary eyed. I am just in love with Brava's customer service every single girl just goes beyond and above and you can truly see they care and love their job. Its so refreshing.
Jade, December 2016
I just wanted to email you and tell you about the wonderful service at your Melbourne store last Friday. I had never been into one of your stores before and have always hated bra shopping as nothing ever fits me at department stores. After a quick google search I found your shop and thought I'd give you a try. I am so happy I did. The girl who helped me was lovely. I think her name was Gracie. She was very sweet and made me feel extremely comfortable. To my surprise every bra I tried on fit me and rather than leaving frustrated, I had too many options. This is something that has never happened before. I left with three perfectly fitting bras and even a comfortable wire-free bra which I didn't even know existed in my size. There is no doubt that I will continue to shop with Brava in the future for all my bra-ing necessities.
Jade, December 2016
Just dropping you a line to tell you what a positive experience I had as a first time customer. My best friend had discovered Brava some months ago and raved about it. When I visited Melbourne from Hobart I popped into the Melbourne shop for a fitting and purchased my first Brava bra… it was both beautiful and well fitting! I returned to the shop late run the day to buy a voucher for my friend and the assistants were lovely. They remembered me, looked up my friend and made the transaction a pleasure. I will be back and am likely to use your website for purchases as well.
Linda, December 2016
I just wanted to let you know that I got my order and I absolutely LOVE IT! Once again, Brava has exceeded my expectations. You guys absolutely rock. Thank you so much for sorting out my order issues, but aside from the fantastic customer service, thank you so much for stocking such high-quality products. It really, truly comes through that you guys understand the big-busted woman, from woe to go. I tried on the Fantasie Cocoa and I knew straight away it was perfect. AMAZING, actually! I left a review on your website just now so that explains how I felt when I put it on, but just so you know, WOW!
Leah, December 2016
Just wanted to let you know how happy I was with the service provided at your Prahran store this morning. I hopped in the car and drove all the way from Narre Warren to get some advice and was not disappointed. Even better was that I was first customer through the door for the day. I am 13 and a half weeks pregnant and my bra is just not comfortable and getting too small, the underwire digging into me, etc. The lovely lady at the Prahran store listened to me and talked me through all of my options and in the end I elected to try on a Freya bra. It took a few goes to make sure I got the right fit that would allow me to grow and I am stoked with the service, patience and assistance provided. I hate getting fitted for bras but for once I've had a good experience with helpful advice and no judgement. I purchased the bra and will likely buy another one online soon so that I have two. I will be back to Brava closer to when my baby is due for another bra if needed. Thank you Brava. The only store that has a decent variety and sizes to suit all women, even bustier ones like me. I never shop at department stores for bras because they just don't stock the same stuff and don't know what they are doing when it comes to advice and fittings.
Anthea, November 2016
In the past I have struggled to find bras to fit even when being fitted in store. Often the G cup size is on the very edge the range and I find that a bra that fits initially will become ill-fitting and uncomfortable throughout the day. So I love that you have bras that are designed for larger cup sizes. I was initially worried about ordering online without trying them on first, but I found the fitters comments to be really helpful and your return policy minimised the risk. A well-fitting bra is super important when you have a bigger bust and clothes tend to fit closely. The bras I ordered fit so well, I intend to buy more of these styles in different colours. I was also impressed with the service after I placed my order. I was immediately informed that there would be a delay and the new estimated ship date, which turned out to be accurate. I usually loathe bra shopping, but using your site was a pleasure.
Greta, November 2016
I dread shopping for bras. My cup size is so far along the alphabet, even I didn't realise they made bras in that size. Brava was suggested by two friends for quality, variety and service. I was served by Kalina today. She asked all the right questions, got me straight into a very comfy but good looking bra. It was so good I decided to wear it immediately because it's soft, supportive and surprisingly makes me look a cup smaller. All this was done without the awkwardness of talking cup size or a pesky tape measure. Bravo Brava!! I salute you. Thanks, I'll be back!
Aphrodite, November 2016
Thank you, Thank you, Thank you! What more can I say! I have struggled my whole adulthood to find a swimsuit, that I not only fit into, but feel fabulous in. Brava woman makes me feel like a woman, a shapely woman, a woman that has had 2 children and is of a fuller figure. I just wanted something that embraced my full figure and I found that in Brava woman swimwear. I also received a personalised handwritten message from Becky thanking me for my purchase, and it was wrapped up like a present - just a beautiful touch. My husband purchased something for me that was out of stock, but a personalised phone call to assist my husband with a recommended alternative was just gorgeous. I highly recommend Brava woman to all of my friends and family and will continue to purchase from them, thank you ladies, thank you :-)
Michelle, November 2016
Thank you so much for your amazing service and speedy delivery, it was so nice to open the package and see my beautifully wrapped items and a hand written thank you note, it's those little touches that make the experience so much more personalised and special!
Narelle, November 2016
I reviewed the individual product I ordered but wanted to send some feedback as well. I came across your website after doing some searching online for bikinis that are bigger cup sizes. I was so excited to receive this, it had to be ordered so I had to wait a little while but the email updates to tell me when it was in transit were great! It arrived very quickly after that and I loved the very sweet packaging. I love that your brand caters specifically to D cup and up because it has been so hard for me to find a bikini this summer that are actually supportive, and an Australian business too! Keep up the good work girls!
Christina, November 2016
A quick note to thank you for your wonderful service. I cannot give you any feedback to help, because you couldn’t improve on what you are offering. Even to the personal note thanking me, from Joanne. A great touch. Service second to none.
Shirlene, November 2016
I think your store is FANTASTIC and have recommended it to so many people after my mother and sister recommended it to me and I finally made the effort to go and experience it for myself. Your team is so knowledgeable and make what is usually an unpleasant experience, such a positive one. Every time I visit your store I always walk out feeling good, which seldom happens shopping elsewhere for bras - thank you! Katie (Prahran store) today was no exception, she was just fantastic and so helpful! The only constructive feedback I would have, would be a button (or something to that effect) on your website, which makes it easy for customers to leave feedback. It would also be terrific if all the accounts under the same name/surname linked up, so you had your whole order history on hand. As my online account just shows up with the items I have purchased online (which I ended up exchanging for other alternatives in store each time), rather than the in-store items I have purchased. Perhaps a membership card which customers sign up to and can be scanned each time they come in and logs all their purchases. Thank you for creating such an amazing store, which makes shopping for new bras so exciting and such a positive experience!
Pip, November 2016
I just wanted to let you know about the fantastic experience I had at your Prahran store recently. As a new Mum who was already well-endowed, I have struggled to find nursing bras that were comfortable, supportive and pretty. In department stores, all the nursing bras available in my size made me look like I was wearing a pointed circus tent. I wanted to be able to wear nursing bras that were pretty and fun and gave smooth lines (like many of my Mum friends can) but couldn’t find anything that fit. A friend directed me to your Prahran store and I was delighted by the service offered and options available. I initially went in looking for a strapless bra to wear to a wedding (which Arabella helped me find) then she showed me some of the maternity styles available. Until I came across Brava, I thought I’d be wearing industrial support garments in utilitarian beige until I stopped feeding my daughter, but now I have a gorgeous (and comfortable!) new bra, as well as the knowledge that there are many more comfortable and feminine options out there for me. I wish I’d known about Brava sooner! You’ve just converted another new customer.
Koren, November 2016
I just unpacked and tried on my new Chantelle bra; it arrived in the post this morning. Success! Comfortable? Absolutely and the fit is superb. I went online to Brava early last week to check out my Chantelle bra. My favourite bra, the one virtually worn out. Oh no....I was so disappointed to learn that this style was no longer being made. Well, I am now unable to get to any of the Brava shops to try other bras in person. So.....I decided to give it a go buying a bra online. I am not an experienced online shopper and certainly had my doubts whether this would turn out to be a success or a disaster. On the Brava Website I perused pages of bras and bras and bras! How could I select the right one for me? OK, I decided to try an email to customer service.
I explained the favourite worn out bra I had been wearing and a newer one, Prima Donna, which was really good, yet just not quite as comfortable to wear. Of course, you guessed it, the sizes of my two bras were also different :( A reply came back from Becky in customer service who suggested a few different styles and makes of bras. I thought this over and emailed her back for some clarification on sizes. She again replied, her answers most helpful. The sizing differences now made sense and I appreciated her simple to understand explanation. You might think I would now know what to buy but I just wanted to check further about the bra shaping around the armholes, well my armholes that is. I'm narrow across the back and short waisted and I didn't want a bra that stood outside of my sleeveless cut tops or cut into my rib cage. This time I phoned Brava customer service. Becky had offered in her emails that I was welcome to do so if I had any more questions or needed help.
Becky went through what she had written in her reply emails to me. Plus we talked over the cut and band fit of bras. She also made some suggestions of other European bras that were similar to Chantelle. I hadn't realised that e.g. UK/US designed bras were a different style cut to European styled bras. Finally, I felt I knew which bra to order and did so. Yeah! I am definitely not disappointed. Now I am confident to order from Brava again. Great customer service and correct advice so much appreciated.
Di, November 2016
I just couldn't pass up on the opportunity to share some feedback regarding my recent visit to your Bourke Street store. Now, I must start with saying that up until this recent experience, I have hated bra shopping. I actually went to a cafe for lunch to psych myself up for what I thought was going to be another overwhelming, drawn out and unsuccessful experience. My, was I pleasantly surprised by Brava! I walked in to a beautiful, natural light filled boutique set aside from the usual hustle & bustle of department stores. I was soon greeted by GRACIE G who was kind, personable & friendly. Basically, Gracie had me fitted & in the best bra I've ever worn in ten minutes. I couldn't believe it! Thank you so much Brava for your serene boutiques & knowledgeable, friendly staff! I can't wait to return & build up my bra wardrobe :)
Cassandra, October 2016
I want to begin by saying that my absolute worst nightmare is shopping for clothes. Bras are a whole other level of terror for me. I am curvy and the idea of trying to find a top that fits well is difficult, let alone a bra. I live in Geelong where there are very few places (if any?!) where I can shop for a bra that goes beyond an E or an F cup. I now head to Highpoint a couple of times a year specifically to go to your store. The girls at Highpoint are so very lovely and have never once made me feel stupid, fat or uncomfortable which had become my standard experience with other stores. Even after I have tried on what feels like every bra in the store looking for the perfect fit, the girls come up with something better than the last option. They are always happy to accommodate what I am looking for and nothing is too hard.
Every single time I have gone to your store, I have left with a product that is comfortable and of the highest quality and that I am very happy with. My most recent experience was no exception. Even though the store did not have the bra in the colour I wanted, I was able to pay for it in store and they sent it to me as soon as it came in so I wouldn't have to drive to Melbourne to collect my bra, AND because of a delay from the supplier (not the store's fault) they sent me a small freebie as well. So... thank you. Thank you for starting a business that is all about embracing and catering to all shapes and sizes, for hiring beautiful women who seem to genuinely care for their customers and for stocking quality product. Your store turns what was previously something that I would dread, into a non-threatening and self-esteem boosting experience. Please pass on my sincere thanks to the Highpoint team. They are the best!
Emily, October 2016
I purchased the Freya Atlantis bikini yesterday. I've been extremely happy with the service from the Melbourne store. They found the items I wanted to try, and although they weren't able to get one of them in before I went overseas they held the items for me to try when I got back. Rachel served me; she was very helpful in finding me a size that would work. I brought a girlfriend into Brava, which is a testament to how great your service and products are. I'm always confident in recommending your business to friends.
Anna, October 2016
Just letting you know I was astounded to receive my order the day after placing it online!!!! I love my sports bra which I have purchased over the years & hope you continue to stock it & I hope it will continue to be manufactured!!!
Marie, October 2016
I was in desperate need of a new maternity bra after having my baby girl 5 months ago. I was using bras from when I had my son 2 years ago and they were well overdue to be replaced! I discovered your store through a mention on 'Instagram' and was interested to see what the range was like as I am bigger busted. The staff were very helpful, fitting me correctly (I was one cup size larger than I estimated!) and although it's the most I have ever spent on a bra, I can't tell you how much better I feel for it! I'm looking forward to finishing breastfeeding so I can purchase some other new bras as I was very impressed with your range.
Bree, October 2016
Just want to let you guys know that I adore Brava. The service is amazing and the fitting and product descriptions are so accurate, I find it easy to shop online. One thing that I would love to see is a pop up box or even just a little note that appears in the checkout just before I complete a transaction asking if I would like to purchase the linen wash. Every time I buy a bra I forget to buy that beautiful wash and then once my delivery arrives and I remember it’s too late. At that point, it’s not worth the delivery costs to order just the linen wash on its own and too far to drive to Prahran to buy it. I would also love to see a store in the eastern suburbs of Melbourne.
Kimberley, October 2016
I am so pleased to be able to provide you with some positive feedback on my recent experience in the Melbourne Brava store. Your products had been recommended by a friend of mine and I had the chance to visit the store today. I was apprehensive because bra shopping is not my idea of fun but I have recently started exercising and needed a better bra than the ones I had. I was greeted by the sales assistant who let me know that someone would be with me shortly and I had the opportunity to browse the store. I was served by Olivia M and I cannot speak highly enough about the level of service and attention that she gave me.
She was so kind and considerate and patient that I would not hesitate to recommend your products and service. I hope it is possible for her to know how amazing she was, she helped me and persisted until I found 2 fabulous bras and she did this with such grace and energy that I walked out of your store feeling really good about myself. A huge thanks to Olivia and I know it won't be the last time I find myself in one of your stores.
Prue, September 2016
Hi, my name is Erin Smith and I came into your Melbourne Bourke St store on Tuesday the 6th of September and was served by the wonderful Allison, who listened to what I told her and suggested the Prima Donna Deauville bra. Having previously brought the Prima Donna Madison and finding it very comfortable, except for getting poked by wires (which has always happened since I was a teenager with G cup breasts), Allison recommended the Deauville to try on.
I brought 3!! - 1 in white, 1 in tan/nude & a black. I'm in love…there is no poking wires, the fit is fantastic, my breasts (which unfortunately have grown to a HH) are supported while I work at a very physical job AND most amazing of all they don't blend with my stomach! Allison was so so helpful, explaining that because the white is not a normally stocked line I'd have to pay upfront for it, but absolutely I could layby the other 2 plus some sale knickers that I couldn't resist! She put the sale through including postage as I live in Geelong so a trip into Melbourne to collect is a bit out of the way but when the white arrived she called me to let me know my bra had arrived and did I wish to finalise the layby to have them sent out today. Allison is a wonderful sales assistant and I cannot sing her praises high enough. I am so in love with my new bras that all the old ones are redundant now. I'll never go back to them! Thank you to Allison for all your help.
Erin, September 2016
My name is Vicki and l have a lot of trouble finding good fitting bras as I'm quite busty. Today l went to your store at Highpoint, upon entering the store I was approached and greeted in a very professional manner, very impressed. The assistant asked what l needed and took my name (as today was your 15%off day and it was quite busy) and asked me to take a seat and that a fitter would be with me soon. I did wait for a while but that was okay because it was busy. Then a young lady named Ashley served me, she listened and understood exactly what I wanted. She started showing me bras and we continued maybe for about an hour, she showed me quite a variety, I was very impressed with your stock. I finally agreed on 6 bras, l was very happy. Ashley served, helped and fitted me with such professionalism and kindness. I was very impressed and it was a pleasure to be served by her. She is a credit to your store and I hope when I shop at your store again she will still be there to serve me again. Please pass on a very big thank you to Ashley and also thank you, Brava.
Vicki, September 2016
Wanted you to know that I received wonderful attention and advice from your staff member Karen, at the Prahran shop. I am not an easy person to fit as I had a partial mastectomy more than 20 years ago, so one breast is at least twice the size of the other. Karen’s attention was flawless. She is very sensitive and made sure my privacy was respected at all times. She went out of her way to ensure I was happy with the result. I have seen her twice now (and 3 bras later!). The first time I came in about 30 mins before closing, not intending to buy but simply to have a look. I tried on a LOT of bras, but Karen remained upbeat and pleasant even after official closing hours. She did not rush me. As a result, I have now recommended your shop to other women. Please give Karen a big pat on the back and let her know her great customer service is really appreciated.
Lyn, September 2016
Thanks so much! I loved the bikini top I ordered online. Your returns and exchange policy is great; it put my mind at ease knowing that it might not fit perfectly! I love the Freya range, it's my favourite range of sports bras and bikinis.
Kaya, September 2016
I simply must say Brava choose the most helpful and pleasant staff to assist their customers. I have shopped many many times in your store and always find the staff so good at what they do. I have just purchased a new bra to wear for my son's wedding and I am so pleased with it. The young girl gave me numerous styles to try and was so patient. So thank you for the service.
Margaret, September 2016
I have been to your Melbourne store on several occasions and have been fortunate enough to be served by Gracie twice. She is an absolute gem for this business – friendly, knowledgeable, positive and ensures the customer is comfortable throughout the entire experience. Thank you to Gracie for being so good at her job and being a people person who delivers exceptional customer service in a time that this is a rarity.I will continue to make the long journey to Brava Melbourne to ensure I come away with lingerie that is comfortable and fits like a glove. Thanks Gracie and Brava.
Deb, September 2016
I ordered my Panache (portofino balconette) swim suit online with you this week & received it today. I am absolutely wrapped that it fits perfectly. Thanks so much for your amazing quick, efficient service & the professional, beautiful wrapping, it felt as if I was receiving a gift!! Also many thanks for your awesome website, I love the fitter's advice, this really helped to choose the right fitting swim suit. What an amazing difference it makes ordering a swimsuit by cup size!! Will for sure order from you again & next time I'm in Melbourne I will for sure visit your store!
Elizabeth, September 2016
I am dropping a line to let you know that my experience at your Prahran shop was excellent. I was warmly welcomed by all the staff. Then Dee served me. It was a completely comfortable experience and it seemed so effortless to finally find somewhere that sells good quality, comfortable and fitting bras.
Carmel, September 2016
I just bought a Prima Donna Madison bra in Black (16G) from you. It was the first one you suggested. I have just run back to work & I'm almost in tears. I have NEVER worn a bra that feels like I'm not wearing a bra! And I ran in it!!! Thank you so much for all your help! Many blessings for a beautiful day.
Melissa, September 2016
My name is Stephanie, on the 9th of September I shopped at your Prahran store, and was served by Kaitie. I was after a bra for a dress I am going to wear for my bridal shower, as well as everyday bras and lingerie for my wedding day. I was so happy with the customer service I received today. I found the perfect bra to wear with my dress. Thank you so much for all your help Kaitie, I will definitely be back to buy my other bras.
Stephanie, September 2016
I was at Brava in Prahran on Saturday morning and was attended to by the lovely Kaitie C. She fitted me with the Prima Donna Madison Bra in a 16G in Nude and I could not be more pleased with the comfort and the fit. I have a drawer full of bras which I have bought from you in the past, this bra being one of them. After recently losing 11 kgs, the 18FF was swimming on me so I am starting again with a smaller size. I could not be happier with both Katie's help and the bra. Looking forward to receiving my Madison bra in black in the next few days.
Marilyn, September 2016
I was in Melbourne from out of state and was happy to have the opportunity to go into Brava for a fitting. I was in the store about five years ago and had success. Since then I ordered online without as much success. Katie V helped me today and suggested the perfect brand and size. I bought two! What a wonderful experience.
Amanda, September 2016
I just wanted to write to provide feedback on my recent experience at your Highpoint store. As a first time customer to your store I was initially a little overwhelmed by the options but would like to commend the efforts of the lovely sales assistant who guided me through the shopping process. I ended up leaving with two fantastic bras and will definitely be back for more. I’d love to see a loyalty or discount program for your customers as the cost of a comfortable bra does not come cheap! Having said that, it's an important investment and I’m so pleased with the PrimaDonna Madison bras I purchased.
Kylie, September 2016
I went to the Melbourne store on Tuesday for the first time after a friend recommended it. Your range is amazing and thanks to the lovely girl who helped me I now have 2 bras that don't look like they belong on my grandmother! I won't be shopping anywhere else for bras from now on!
Jodie, August 2016
I'm Grace and a loyal Brava customer. Every time I have walked into Brava at Highpoint I have come out with a bra I absolutely love. I don't mind paying between $100-200 for a good bra as they are great quality and fit me so well. Being a 23 year old G cup and myself working in the fashion industry, I am always analysing gaps in the market. When I found Brava a while ago it completely closed the gap I once saw as a missed opportunity. Brava has continuously delivered helpful retail assistants to assist me in finding my perfect fit while continuously providing beautiful lingerie for all sizes and maintaining a graceful and understated presence. One of the only one stop shops with overall high quality service, designs and fits. I have purchased everyday bras, gorgeous lingerie and my latest purchase of a sports bra on Friday. Thanks for always delivering. I would love to see more sexy lingerie that is designed for younger women.
Grace, August 2016
Last Friday I had a lovely shop at your Melbourne store, with Gracie helping me out. I wanted to provide you with some feedback. Gracie's customer service was fabulous. She was attentive, helpful, knowledgeable, and knew her product and could also identify the style of bras that would work for me. Whilst I tried on about 10 different sets of bras and underpants, I ended up buying just the two, but I am thrilled with how fabulous they look and feel. It is so nice, as a DD cup to have a store that provides beautiful, quality, sexy underwear that suits me and does the job!
Sharon, August 2016
I went to your Prahran store this afternoon, and have left feeling uplifted and truly cared for. I cannot thank the lovely lady enough for the genuine care she gave to me to fit me in a bra that feels superb and that has given gravity a good shove for now. I look forward to returning to get the bras I have ordered, and until then I am certain I will continue to feel great and fitted right. And will bring my mum along next time to get her feeling supported and uplifted again. Thank you to your great staff.
Debra, August 2016
I can't thank you enough for the welcoming and supportive environment you and your staff have created at Brava! I've shopped for bras on three continents and this is the first time I've ever come away with such a positive experience. Today I visited your Bourke Street store and met Katie, who has an amazing instinct for size and fit and made me feel so at ease throughout the entire process. Turns out I've been wearing the wrong size forever. I never knew bras could be comfortable and sexy at the same time! Thanks to Katie's expert help and your gorgeous selection, I've got all new bras, better posture, and a big smile on my face. Life changing!
Adrienne, July 2016
I just wanted to send some feedback about my visit to your CBD store on Saturday. I was immediately greeted by a very bubbly Gracie as I tentatively stepped through the door. She instantly made me feel comfortable and made suggestions along the way both of standard looking bras and a few from left of field to which I was a surprised! She clearly is very knowledgeable but even more than this her bubbly and energetic personality made what is usually a very uncomfortable experience so much easier. With customer service being such a rare commodity, you struck gold when you hired Gracie! I will most definitely be back and will 100% recommend Brava to friends thanks to the great service and extensive range of ‘real’ bras.
Robyn, July 2016
Thanks must go to the staff at Brava Highpoint. Once again they quickly assisted me to find a comfortable yet sexy bra and a couple of pairs of undies in the colours I love. Shopping at beautiful Brava is such a delightful, seamless experience.
Leonie, July 2016
I would just like to thank the girls in the Melbourne store for helping me at the start of June. I was travelling through from Perth on my way home to Echuca and waited for the store to open so I could purchase some new bras. I don't remember who served me but I was in a hurry and may have been a bit short in my conversation. I apologise for that but she had me in a change room in minutes trying a bra that I now wear everyday. They didn't have my size in stock so I paid for them and waited for the post. I was happily surprised at how they were packed. My next purchase will be the Elomi swim bra I have on my wishlist. Thanks girls you have made this experience easy and you have a customer for life.
Melissa, July 2016
I was very recently in your Melbourne store and just want to say what a great experience I had. I was served by Rachel and she was super helpful, finding me multiple bras to try on, adjusting straps etc and providing feedback on the fit. Apart from being great at her job and very professional she was also really lovely. I had an excellent experience with her and with your store. I will definitely be recommending Brava to all of my bustier girlfriends. Thank you for catering for us! Much appreciated.
Tessa, July 2016
I had my least traumatic bra-buying experience at your Highpoint store yesterday! I have grown to hate buying bras because it is so difficult to find something that I like that comes in my size. It was refreshing to not have to sift through all the smaller sizes until I found my size. You have some lovely bras and I will definitely be back.
Angela, July 2016
Just wanted to drop you a quick line saying how impressed I was with the customer service I received this afternoon in your Highpoint store. It was outstanding! Buying a bra has never been an easier experience. My assistant was Chloe; she was friendly, helpful and knowledgeable. The over all atmosphere of the store was inviting, tidy, with a sense of privacy. Thank you for making a normally dreaded task enjoyable. I'm future I'll be buying all my bras with you.
Jyoti, July 2016
I have always struggled with finding cute bras that fit me (I am an 8F which is very hard to find). As I am a teenager, usually the only bras that fit are ugly old lady bras. Someone recommended Brava to me so when I was on holiday in Melbourne I paid a visit to the Bourke Street store. It was the most enjoyable bra fitting I have ever had. My sales assistant was Arabella and she was absolutely brilliant - very lovely and extremely helpful. If I find myself in Melbourne again needing new bras, I will definitely return, and would recommend it to anyone else having trouble. Thankyou for your amazing service!
Meg, June 2016
I was helped by Karen who is such an asset to your company, from the moment she introduced herself she made me feel at ease about the whole shopping experience which usually I find daunting, overwhelming and generally unenjoyable. Karen made the experience a personalised, friendly and fun one! She made me feel like I was the only customer in the shop and treated me with professionalism and warmth, not once did I feel like anything was too much and I placed all my trust in to her obvious display of product knowledge and what would and wouldn't suit me. I tried on numerous bras (which I usually find tedious) each one better than the last until finally I found "the one", even then Karen didn't push me in to any purchases and wanted me to make sure it really was the best fit for me by letting me try on a fitted top to see how it would look under clothes, after explaining a bit about the brand and the different colours/fabrics I just knew I would be so happy with the product. I can't stop raving about the whole experience and products your store provide to my friends and can't wait to make my next visit!
Zoe, June 2016
After putting it off for sometime (because I find bra shopping depressing being a 32 year old woman with big boobs) I finally returned to your Prahran store. Karen made me feel better and fitted me in some new bras that were actually pretty and made me feel more confident. I purchased two bras in store and then went on your website because Karen said you had limited stock in store of size 6-8J, and was delightful that I found a few lovely bras in the same brands I had purchased in store (Panache and Ewa Michalak). Just received them and they are lovely, thank you for making online shopping easy and my in-store experience lovely, and making me less depressed about bra shopping and being in ugly bras at my age.
Allyson, June 2016
I visited your Brava High St store last week. It had been on my to-do list for some time to get myself to one of your stores for a fitting. After being dissatisfied with my bras for I don't know how long, I can finally say that I am super happy with my purchases last week. Deedee was really helpful and the whole bra shopping experience (which I normally find quite painful and exhausting) was easy! I will definitely be back.
Liz, June 2016
A few years back the Brava consultants fitted me with this wonderful comfy bra and I have stuck with it ever since. My most recent purchase was made online and I had my bra within two days of placing the order. It was all easy, quick and efficient. I always recommend Bravia to my other well endowed friends as I know they will find their perfect fit too.
Sharon, May 2016
As I'm sure you've heard many times before, having bra fittings before was often awkward and uncomfortable, so it was a big relief to visit Brava for the first time after receiving a gift card from my boyfriend (who was more switched on about this kind of stuff than I am apparently :)
Carolina served me at the Prahran store, and got my size right from the beginning (which was impressive given I was wearing a sports bra and had always worn two sizes too small). This was how a bra fitting should be :D Fun and also respectful of privacy, without feeling an enormous amount of pressure or judgement. Thanks for your help and I'll be back again for years to come.
Karina, May 2016
Thank you. It's likely the most understated offering of gratitude I can offer you. I have lived in this skin feeling obvious about my breasts, beyond embarrassed and uncomfortable. Depressed and in despair have been other feelings. I have contemplated surgery, exercised and dieted. Last week after picking up my Prima Donna bra I made a very conscious decision to embrace my body and accept how lucky I am to be healthy and curvy and have a brilliant and special place I can go which makes me feel confident and happy. It was almost with a strut I walked out of your store in Bourke Street, away from the always amazing and caring girls (from memory Myra and Olivia) and decided at 46 to own the 'G' and let you know you have made a very real difference in my life ... thank you for doing what you do. I will continue to support you and your wonderful little piece of lingerie heaven.
Kerry, May 2016
I just wanted to write and tell you how pleased I am to have found you! I am off to Bali in June and decided to look for some bathers. Being a size 10E cup I went to a leading swimwear shop here in Melbourne. After an hour of trying on too many bathers to count I left frustrated and empty handed. When I got home, I surfed the net looking for bathers in Australia that specialised in bigger cups. From the search I found Panache bathers. I found that Brava stocked Panache and went to my closest store - Highpoint shopping centre - I have walked past Brava many times but never stopped in! The assistant at Highpoint was great. Being the end of Summer there wasn't a great range of Panache in stock. She suggested I visit the High St Prahran store and gave me some styles that she though fit my requirements.
Yesterday, I made the trip to High St. The assistants were great and I found a lovely pair of Panache Silhouette bathers, size 10F that are fantastic fit. I can't speak highly enough about staff at both stores. I have always shopped at Myer ( begrudgingly) for bras but after finding Brava I now know where to shop. Thank you!
Justine, May 2016
Such great service, so glad I discovered your store a while ago. Anyway, hadn't been back for a while due to lack of time and went to the Highpoint store once again on Thursday, 5 May 2016. I was served by Kalina who was lovely, with patience and very helpful. Bought 3 bras only one was not in the store which had to come from another store. I asked for it to be posted and today I received a parcel which I wasn't expecting and inside was the bra I had ordered and it was beautifully wrapped. Such prompt posting and such service. I was pleasantly surprised. Thanks to all involved, well done. Nice to see there is still a great focus on customer service in this day and age!!!
Diana, May 2016
Dear Brava team (and the lovely Becky who packed my order),
Love your work! I had to email you to say you're ticking all my boxes for the retail experience. From finding you online through a click through your big cup size reviews I found everything from your descriptions to amazing range and helpful recommendations A++. I've been working in online retail so I feel like I'm writing descriptions and packing orders in my sleep! Opening my Aus post bag to find a hand written note and beautiful wrapping makes me smile, not to mention how quickly it came and such ease. You guys rock, absolutely killing it and I recommend you all the best with the business.
A huge thank you from this supported big boob girl.
Lucy-kate, May 2016
I have shopped at Brava stores previously and have had great experiences. This time I used the online store which was very easy and my order arrived in 4 days. When I opened the parcel it was gorgeous, wrapped in pink tissue paper with a bow! I felt like I was receiving a present not a purchase! The product was perfect. Once again Brava you have left me a very satisfied customer. Thanks!
Justine, May 2016
I'm a plus size pregnant lady, I was having real trouble finding bigger sized maternity bra. I looked online and found your website. On the 15/4 I went to your Highpoint store, I found the most wonderful sales assistant named Anna. She was so patient and tried so many different styles and didn't make me feel rushed or that I was being difficult as some styles didn't feel right. I just wanted to give this amazing girl the feedback she deserves.
Debbi, May 2016
I bought a sports bra and a pretty day bra today, I was served by Bianca. Firstly, the service was excellent! Bianca was engaging and made the entire process so easy. Secondly, I am so delighted to finally find a high impact sports bra for my cup size. I have completed a triathlon series this year to much pain from lack of support. I was about to give up on trying to find a proper supportive bra until I phoned your store and was encouraged to come in. It would be awesome if you guys advertised at the triathlons... I'm sure there's plenty of girls like me!! Lastly, I will definitely be back in store!
Suzy, April 2016
I would like you provide some feedback on my recent experience with shopping at your store in the CBD. I have a four-month-old baby and was in desperate need for a well-fitting maternity bra that felt and looked great. I was so over the lame bras I had been wearing for months. Your staff were super helpful, recommended one particular bra and, lo and behold, it was perfect straight away. An expensive piece of clothing, but so worth it! Thanks for catering for women with bigger boobs and make them feel good about their bodies!!
Juliane, April 2016
I am writing to express my sincere gratitude for the outstanding customer service that was provided to me on Monday, April 4th, 2016. Gina B excelled in excellence in all aspects of customer care, and made my shopping experience at your store delightful and memorable. Please extend my gratitude to Gina, and accept my compliment for the company’s choice in employing outstanding sales personnel.
Danielle, April 2016
My name is Samantha and I'm 17. This morning I went to the Brava store in Bourke street, Melbourne. I thought I was either a 10G, 12G or a 10GG. I have shopped at Bras n Things ever since i went past a C cup and my experience was normally okay but i was never 100% happy with the bra, fit or service. This morning I was blown away by the service I was served by Kalina B and it was just so refreshing to have some who was so helpful and enthusiastic. Kalina put me straight into a 8GG and it fit perfectly! she then got me different styles to try and helped me figure out what did and didn't work about each bra I tried.
Since I went past a D I haven't been able to find a sports bra, and today I finally was able to buy a sports bra that fit like a glove. This particular sports bra I have tried in other stores in other sizes and I absolutely hated it! But with the 8GG it is the most comfortable bra ever! I think I may just live in it until I die! The ladies at the store even told me how to properly care for the Bras I purchased, which I haven't had anywhere else. I just want to say a HUGE thank you to everyone at Brava who has made my life so much EASIER! I am over the moon with my new bras and will definitely come back to Brava for all my needs in the future. Thank you so much!
Samantha, April 2016
Just had to share my experience at Brava in the Bourke St. store today. I am 60 and experiencing some changes in shape so I needed a proper fitting. My husband saw a podcast about your business on-line. While he was very interested in the business model (as he has just started his own business) I was very interested in the product. This led us to seek out your store when we were spending the Easter Weekend in the city. Sadly -closed, so I extended my stay so that I could visit on Tuesday.
What a thoroughly enjoyable experience it was shopping in your store (I didn't think bra shopping could possibly be enjoyable), and I came away with two bras, much advice and a resolve not to buy anywhere else in future. The lady who served me was the manager - I think her name was Alison. She was respectful, discreet, and knew the products so well, she had me comfortably fitted in about 20 mins. A sense of humour too! She was wonderful. Thank you for such a great experience and comfortable bras, I will certainly recommend to all my friends.
Jayne, March 2016
I would like to provide some feedback about my fantastic first time experience at your Melbourne CBD store this morning. I am 8 months pregnant and I was seeking a maternity / nursing bra that I could wear today and over the next month, through to when the baby arrives. Having been poorly fitted at a major department store I was starting to give up on finding a bra that not only fitted well, felt supportive but looked good too. Your Brava sale assistant was very knowledgable about bra fitting, maternity / feeding bras and explained the difference in fitting this type of bra. She suggested lots of different styles for me to try and helped me fit each bra. I planned to purchase one bra today and walked away with two exceptionally comfortable, supportive and fashionable bras. I am so happy with my purchases and I will certainly be back to Brava, whether in person at your store again or via your online store as this is more convenient for me.
Many thanks for providing such a great service.
Jennifer, March 2016
I just wanted to tell you about my experience ordering with bravawoman. I am currently living in Cambodia. Last year I was in Adelaide in July for a brief visit and I have been able to get home again in March this year. On both occasions I have used the opportunity to order items that I am unable to access overseas. Last year it was tankini tops and bras. One of the tankinis I received was fantastic but the wrong size and the strap had also been stitched on twisted. I emailed and Becky was able to help by getting the new top to me very quickly so that I had it to take back to Cambodia. It's become my favourite top for swimming and I really love it.
This year Becky was really helpful again. I wanted to take advantage of the Valentine's day sale and get the 10% off. I ordered 3 bras in a style that I know has been reliable in the past but also emailed to see whether I could have an extended return time if there was a problem with the fit. Sadly, I did have to return one and Becky made sure that this process was simple and streamlined. With this kind of support I will definitely continue as a customer and recommend your service to others. You have a great range in sizes not readily available in other shops. Thanks for being there and a special thanks to Becky for her support.
Libby, March 2016
I wanted to provide some feedback about my recent experience at the city store, and later Highpoint. In the city, the girls were fab - they helped me try a heap of styles, and I selected a Panache Black bra. I followed their advice and wore it at home for half an hour... sadly finding the fit was a bit small. Feeling pretty disheartened (and like I wouldn't find anything right), I stopped into Highpoint to return the bra and found another really helpful woman. She was sympathetic, helped me review some new styles, and found me a great Corin bra. We also ordered another for me to try. I love shopping at Brava and really hope Cirin can be my new go-to brand. Thanks so much!
Alisha, March 2016
I have just started back riding my beloved horses after several years of annoying health problems. I went to my first clinic last month and caught sight of myself in the indoor arena mirrors... dear oh dear, my not inconsiderable breasts were having their own independent riding experiences. Obviously the sports bra I had was not up to the job. I discussed my dilemma with a girlfriend of similar generous upper circumference and she said that she had found Brava good to deal with. I went and met with the delightful Rachel at your Highpoint store. She was wonderful. Turns out I had the right make, right cup size but was one size too big in the back. My new Panache bra is very comfortable, does not create the monoboob and lassoes the girls back under control. Woohoo. Thanks Rachel and Brava.
Lesley, March 2016
I have always loved coming to your stores to get great advice and care in making sure I walk away with not only a bra (or two...or three) that I like, but that fits well. My fitting was so spot on that the first bra handed to me fit like a glove and was exactly what I was after - based on my previous purchases and feedback on those brands. I love the personal service and friendly attention I have always received in store and online and would highly recommend you to my friends. If only my interstate friends would be lucky enough to have a store near them.
Liz, February 2016
So happy to receive my beautiful new bras (12 GG) today in the mail after easily ordering online. Thank you for catering to sizes like me and making me feel beautiful and look great. I tell everyone! How great BRAVA is.
Annette, February 2016
I caught the bus to Melbourne with one main goal today: buy a new bra. I considered going to Myer or Bras and Things, but I remembered a visit to Brava on High Street in my first year in Melbourne, and I remembered how pleasant it had been, and decided to visit the Brava city store first thing. I was greeted by a woman named Pip, who had a genuine smile and asked me what I was looking for, and didn't get an attitude when I said I was on a budget (I'm a graduate with an unpaid internship), but instead bought me one of the most inexpensive bras you stock. And would you know it, it fit like a charm. I adored the shape of it - it was exactly what I was looking for. The visit was super quick and super pleasant. Thank you for providing such a wonderful service.
Georgia, February 2016
I just wanted to send some feedback after visiting the Highpoint store today. For years and years I’ve been told by almost every lingerie store that my natural 6DD size was not possible to buy and that I should be wearing a 12B. Visiting the Brava Lingerie store today was the first time I felt like the staff really knew what they were talking about and really helped me to find something comfortable. It’s also the first store I have been to in Melbourne that stocks several different styles that I can choose from. Thank you for being such a great company and for providing us women with accurate sizing and not trying to fit us into such a tiny mould. I will definitely be a regular customer!
Olivia, February 2016
What an amazing service you provide... you make your customers feel happy and confident. My self image at the pool has climbed to just about OK, due to my recent purchase of a Elomi Essentials Swim Bra and Elomi High Waisted Briefs, plus an Elomi Essentials Ruched Tankini. All in gorgeous black, a veritable swim wardrobe, all making swimming a great pleasure.
I live in Sydney and was in Melbourne on business. I had just 45 minutes between work appointments on my final day that trip but with your excellent help, advice and two taxis I managed to buy my swimmers and get back on time (just)! In fact returning to your store was one of my main reasons for coming to Melbourne at that precise time. Please open a Brava store in Sydney sometime soon, but until then I am happy to come to Melbourne to do my shopping. Next time I hope to have more time...
Wendy, February 2016
PS. I am so thrilled with my swimming outfit that after I got home I did an online purchase of second Elomi swim bra and another pair of Elomi briefs..... just to be prepared for many more pool visits. Thank you, Brava!
It was such a pleasure visiting your Bourke St store last week. It was the first time I had been to Brava and I don't think I have ever had such a positive experience bra shopping. Your staff are really lovely, they were so patient and understanding in listening to my worries about find the correct sports bra and went out of their way to ensure I had the correct size, the right amount of support and felt comfortable. It was a unique shopping experience for me and I really look forward to returning in future!
Anneli, February 2016
I would like to thank the staff at Brava in Prahran. Having grown up in England it felt like service should be. I was greeted, welcomed and immediately felt at ease. I was guided in my choice without being poked and prodded - no slapping of bra straps and no interrupting of my disrobing until I was ready. Thank you so much! You made me feel special despite my less than perfect 55 year old body! I will certainly be back and have passed your card onto many friends. Thank you again - I was the person that was about to begin an aerial acrobatic (read pole dancing) course - and needed all the support I could get - both mentally and physically. Love your work!
Eryn, January 2016
Just a quick email to say a HUGE MASSIVE thank you for your exceptional customer service and for going out of your way to arrange to have my order sent out yesterday from two different shop locations, just so I would receive them today and well before I go on holiday mid next week to the beach. What a sexy bikini, I’m pretty sure I will be wearing my bikini everywhere even when I shouldn’t be wearing it!
Both little satchels just arrived this morning at work and I cannot wait to get home after work and try it on. I’ve been a Freya Deco girl for years and I’ve been waiting for Freya to make my ultimate favourite Deco plunge style into a bikini!! Thought they would never get around to it. So hope they bring out more in different colours & prints next season.
This is my first experience with Brava buying online and it has been the best online shopping experience I’ve ever had – with anyone. And without doubt, it will be my first of many repeating online shopping experiences with you. Thank you so much for getting my bikini to me so fast. What an awesome experience all round.
Arjai, January 2016
My Brava experience was phenomenal! Bras have never been easy for me. When I was pregnant with my first daughter in China I know I wasn't very well supported! I was too big for clothes let alone bras. Back in Australia, the next time around I had twins and again, bras were difficult. Recently I escaped the family in Daylesford and headed for the big smoke. I made my way to your Highpoint store and almost ran in bursting with expectation. Your staff in there did not disappoint. I walked out with a great sports bra and the first underwire pretty bra I've owned in about 8 years!
Operating on 2 great bras I knew that I needed a couple extra in my wardrobe, so even more recently I ordered 2 of the Shock Absorber bras online. Knowing that I'd been fitted and having loved the one I'd bought in store, shopping online was a breeze. Easy, quick, no fuss. Stupidly I went away camping and I fretted and had someone check the house as I didn't want $200+ worth of bras sitting outside. I needn't have worried. I got a text saying that my parcel was at the post office. So this morning I walked down the big hill to get them. Returned to yoga and everyday life feeling uplifted, supported and happy. A good bra brings so much joy! Thank you, Brava. I will be back again and again.
Ann, January 2016
I was lost in a world of ill fitting bras and then I found you. Not only do you have a great range of lovely well fitting bras, the staff in the Prahran store are great at fitting. Being a generously endowed woman I have always struggled to buy bras, never having any luck being fitted for bras seeming to always coming away with a new bra that stayed in the draw because it was so uncomfortable. I was therefore a little apprehensive when I first visited your store but Alice really listened to what my issues were. She brought in several lovely looking bras that were exactly what I was looking for and once tried on were so comfortable. I walked out the door that day with 2 new bras that did not stay in the draw and have brought others since. I have now recommended you to all my generously endowed friends. Thank you so much.
Katie, January 2016
Once again I must thank the staff at Brava for a wonderful fitting experience. Alison at the Melbourne city store spent hours with me (hubby says it was 3 - time flies when you're having fun!) and I left with 4 very different bras and a big smile. Thank you so much for the wonderful stock you supply and the ever helpful staff you employ.
Justine, January 2016
I wanted to take the time to let you know how truly grateful I am for the wonderful service I had from your staff member Pip at the Melbourne Bourke St store this afternoon. I am a size 22 and wanted a new bra and some swimwear. I ended spending almost $450 because Pip was fantastic. She fitted two bras for me - I’m almost 50 years old - busy, busty and out of shape! - but she developed rapport quickly and made me feel great in the bras and swimwear. Please thank Pip - I have a skip in my step tonight because one of your employees made a difference in my day.
Lynda, January 2016
I would like to say that I had a great first time experience in your Prahran store yesterday. I happened to find you online as I was looking for a special undergarment for my wedding day, that would sit nice with my dress as my first fitting is coming up shortly. I called prior to coming into the store & Simone assisted me and was very helpful and friendly, when I arrived in the store I waited for Simone to finish up with another client (a couple of minutes) as we had already built a rapport over the phone & she knew what I was looking for.
Her attentiveness and service was exceptional & all with a friendly smile on a hot & busy day (in fact this was her last working shift before going on Maternity leave), so with all this in mind I admired her for her professionalism. After being fitted by Simone into at least half a dozen bras, it was getting close to the end of her shift & she politely handed me over to Rachel giving her an update/briefing of where we were at and explained to her that I was looking for the right bra to fit under my wedding dress. Rachel finalised my sale purchase and was also very helpful explaining the care process & handed me this flyer for more info about it.
I had a bad experience with a jewellery bridal store before coming down, however my day turned around as soon as I entered Brava. I love the bra's, quality, price & comfort ticking all the boxes, but above all that the best part was the personalised & attentive service your staff provided me. I will definitely be back & recommend others (as it's hard to find interesting bra options being a bustier woman) and also beats the service at any major department store.
Thanks team Brava - or should I say 'Bravo Team Brava'! You have just assisted in making my day even more special - the Brava Bride to Be.
Silvana, January 2016
I have been buying my bras from Brava for many years now and have always had a lovely experience while doing so, whether it be in store or online, I was given the best assistance and guidance on what bras would be best for me. My husband has been picking my bras up from the Melbourne store recently, as he works near there, and he is made feel welcome and not made to feel uncomfortable as in his words "some lingerie shops make you feel soo uncomfortable, like you're a pervert or something".
There had been a mix up with my address just this week and the girls were very quick to fix it up and get it delivered the next day. I love that they are beautifully wrapped and not just shoved into an envelope, every girl loves a pressie! I love recommending Brava to my friends. We will definitely bring our two girls in when they reach time in life when bras are needed as I know how they will be treated. Keep up the great work ladies.
Nicole, January 2016
I would just like to say that my first experience today shopping in a Brava store was excellent! I stumbled across your Melbourne store while Christmas shopping (I live in country WA) and was so pleasantly surprised to find a bra store that not only stocked my size, but attractive ones at that! The staff were extremely helpful, cheerful and very understanding. The fitting revealed I was wearing the wrong size and I was able to find super comfy, pretty bras that supported me. Thank you for an enjoyable, satisfying bra shopping experience.
Jemma, December 2015
Just wanted to give some very positive feedback regarding your Prahran store. Today I purchased three bras and matching briefs, I was given great advice and attention. When I got home I decided the fit of one of the bras didn't suit due to the lace which was uncomfortable. I returned to Brava and without any fuss I was able to exchange for another bra. I had a positive experience and would like to thank the girls.
Karen, December 2015
This holiday season, I went hunting for a pair of DD/E one piece bathers. Accompanied by my mother, we dragged ourselves from shop to shop until we arrived at your Bourke Street store. The bra fitter, Pip, was very cheery and happy (something that is rare around this busy time of the year) and seemed delighted to help us. Unlike other stores who specialise in swimwear yet seemed like a deer in headlights when I needed help with a bigger bust, Pip knew exactly what I wanted. At this stage I was desperate as this was the 8th shop I'd been to, and would try on anything and ended up finding a nice blue/purple one piece that was on sale. I still wasn't 100% sold as I thought there might be other stock at the Prahan store, so off we went.
At the Prahan store, we were met with an equally helpful lady called Kathleen who gave me a bunch of different one-pieces to try, with none fitting properly or they looked too 'old' on me such as the fully black ones, as I am only 16 and was looking for a youthful one-piece. She went to the trouble of looking out the back and came back with the blue/purple one-piece that Pip said the Prahan store probably wouldn't have as it was old stock, but alas there it was! It was the best one that fitted and Kathleen sympathised with our tiresome journey, giving us a generous discount and putting a smile on our face. Next time I will be visiting Brava first for my bra and swimwear needs, with the only improvement I can suggest is ordering in more DD/E youthful one pieces, as most were black and very mature. Thanks for making my experience that much easier.
Mikaela, December 2015
I recently bought two maternity bras from your Prahan store and they are great! I was having trouble finding a maternity bra in larger sizes as the department stores don't seem to stock above an F. A friend told me about Brava and I can't believe Ive only found out about it now! The staff were all lovely and the lady who fitted me was so helpful and experienced; I'll definitely be back!
Meg, December 2015
Bravo Brava!! I have had the most amazing experience today!!! I purchased 3 bras from your Prahran store after the most wonderful experience and recommendation with Becky from your customer service team online. From the moment I walked into your store I received the red carpet treatment. I was attended to immediately and ask to place my details with the lovely girls at the counter whom would then attend to me personally. Toya was incredible. I explained for the past 30 years I have not had a bra thats ever really fit. From wearing a 10DD originally now to fit into a perfectly snug and supportive 6F... it was an incredible difference in which no store Ive been to in my lifetime could offer. Generally spending hours trying on so many options to always leave disappointed and just making do with what I could find. I've never worn a bra to perfection before which has caused back issues as well as having to resort to less than flattering bras in the past.
Toya was so patient, kind and extremely helpful who presented me with so many beautiful choices that in the end I had to narrow down, boy was that difficult :-). Now thats a first!!! I was able to take my time, try several options, attended to with absolute enthusiasm as if I were the only person in store and yet still allowing my own personal space to look at how amazing I looked :-) nothing was ever a problem. Although its a boutique store I felt as if the girls were my friends, while playing dress ups :-) I felt right at home. I know you would have heard this before.. but this has changed my life.. the clothing I wear will fit and look better, my confidence and not to mention feeling absolutely gorgeous with the incredibly flattering, sexy and beautiful choices! Thank you TOYA and Thank you BRAVA!!!!! Biggest Fan!
Dani, December 2015
I cannot thank you enough for helping me regain my confidence and love my shape. Throughout high school and university I was never comfortable with, and even somewhat resented, my bust. I thought that I was doomed to live a life in boring and ugly bras, which I resented having to spend my hard earned money on. Having a large bust and a small frame (8G) I found it impossible to find a bra in any store which fit me well. I was faced with either stylish bras that were too small, or plus size ranges which were all too big. I said “enough is enough” when I needed to find a sports bra which would support me. I refused to give up playing sport and being active because no department store or boutique in Adelaide could meet my needs. I frequent Melbourne often while visiting both friends and family, and when I read online about Brava a trip to your store became my highest priority for the next time I made the trip to Melbourne. Roughly five years later, I almost always find the time shop in-store when I am in Melbourne and love the amazing service provided through the Brava website. Now I have not just one, but a whole draw full, of favourite bras; I get excited by buying stylish bras which make me feel confident; and I still swear by my Panache Sports Bra, so much so that I now own three.
Carly, December 2015
I just wanted to say how great my experience was at your Prahran store. I arrived 40 minutes before closing and was expecting to have to wait for a fitting. I was fitted promptly by Rachel, who listened to what I needed and provided me with many different bras to try on. She was also extremely friendly and kept working to find me the perfect size/style.
I have to say that my previous experiences with other bra shops have been quite disappointing - I am a size 8 with quite a large bust and have always been made to buy size 10 bras because no one has stocked my size in the past. It was so great to go to Brava and even have the choice to try on a size 6! I am 19 years old and have been wearing the wrong size bra since I was 12, and was so happy to finally find two bras that were pretty and appealing to me.
I now know that a good bra is a necessity and am glad to have spent my first pay check from my new job at Brava! Thank you very much for your excellent service and I can't wait to shop there again!
Simone, November 2015
I received such wonderful customer service from Chloe at the Highpoint store today. She was helpful without over doing it, she made me feel comfortable trying items on and was very pleasant to deal with. I bought two bras that fit really well. It was great service. Thank you.
Kira , November 2015
I purchased a bra from the Melbourne store today, and it was a really great experience. Buying bras used to be something I never looked forward to doing (turns out I’ve been wearing the wrong size bra for years) but the women at Brava are very helpful and it's nice to have them find the right size and check to make sure the bra is fitting well. The store is very well kept and I look forward to visiting again.
Mel , November 2015
Meaghan Smith, a personal stylist, recommended that I go to Brava to be fitted properly for a bra. I thought at the time it was ridiculous because I have been going annually to a department stores to be fitted. What a difference and delight it was going to your store for the first time. I was like a kid in a candy shop. I have been to the Melbourne and Prahan stores and received excellent assistance on both occasions. I have also ordered quite a number of items on-line and so enjoy unwrapped my parcels - such a lovely touch. Recently, I bought a bra and wore it home only to discover that it wasn't the right size. When I phoned, I was encouraged to exchange it. Although it took a couple of weeks, I was incredibly pleased to have the correct size returned to me and very grateful too. Thank you so much for great products and great service.
Sarah, November 2015
I was at the Highpoint store on the 7th of November, I was assisted by Gina. The products are great but what really sold me was Gina's brilliant customer service: professional, knowledgeable, discrete and so helpful. Thank you it is a great store and staff, I will definite see you again.
Maja, November 2015
Today was my first experience at Brava in the Prahran store. The team was fantastic. You could see the girls were stretched and it didn't matter, they remained consistent and of service. From the moment I walked in, until I walked out I was looked after properly, fitted with a calm attitude and a smile.
Ève, November 2015
I visited your Highpoint store with my mother on November 1st and was served by Bianca. I cannot tell you how happy we both left. My mother is a larger breasted woman and has never had a bra that fits quite right, at size HH it can be hard to find a bra let alone options. Bianca was so understanding and helpful. She not only bought us options but was very understanding in what it was we specifically wanted and went above and beyond to make sure we left not only with a bra (or 3) but happy and satisfied. I cannot thank you enough for not only your store supporting women of larger busts and having swimwear options but for employing people like Bianca who make you feel more than comfortable in your shopping experience.
Martha, November 2015
Let me first begin by saying I Love Brava! What a pleasure to shop for lingerie when I know it is all going to fit me. Your shops are beautifully outfitted, expertly staffed and absolutely a pleasure to visit. Since I couldn’t get to a store, I decided to buy online this time and I was thrilled. I purchased another of the Panache sports bras that I absolutely love. My parcel arrived beautifully wrapped with a handwritten note and so quickly. I will definitely shop online again! Brava is simply a wonderful idea for larger ladies and after shopping at your store, I love my bras again.
Rachel, November 2015
Highly recommend this product and Brava's customer service. This bustier has a low back and is strapless, which is just perfect for my wedding dress. I had looked online and at all possible physical retail stores and this is by far the best I could find. This product was actually not in stock, but Brava made sure it was delivered to my house just before my wedding dress try-on day! Not knowing my cup size properly was a bit of an issue, so I just had to gamble using my own measurements. I ended up ordering a size too big (12D), which turned out not to be a problem at all. The return process is pretty straightforward and very quick.
I ordered the white colour this time in the correct size and it was delivered to me two days after posting my exchange order and my new order. It was lovely to see that the products get handled with care and that each order, even though you are not going to the physical store, gets a specialist touch. Both my orders came with hand written personalised thank you notes, just an amazing care touch by the team in Melbourne! Congratulations for making online shopping such a pleasant experience and for working with such high quality products.
Bruna, November 2015
I just wanted to say THANK YOU! I walked out of your store in Highpoint yesterday with a very big smile on my face after being fitted properly for the first time EVER and walked away with a very different and much larger size indeed, as well as some beautiful looking bras! The lady who helped me was so professional, understanding and kind I will definitely be coming back to purchase more.
Tara, November 2015
I recently called Brava Melbourne chasing up a pair of Freya classic briefs in black. I've had a baby a few months ago and as you can imagine - the body issues I am experiencing are huge. Bathers are the last thing I wanted to think about! I had bought a bikini top from Swimwear Galore but couldn't find the pair of briefs that went along with it. I finally tracked them down in the Melbourne store and spoke to someone called Kalina who agreed to post them out to me (via express post) as I was leaving for Bali in two days time. I know your policy is usually no refund, but I explained that I had already forked out a lot of money on swimwear (that would be useless to me after I stopped breastfeeding) and couldn't really afford to hold credit in the store. She was more than helpful, and wrote a note authorising a refund if I needed to do so. The bikini bottoms arrived at my house the next day (in enough time for me to try them on and find they fit perfectly!) with a note as follows:
"Hi Megan, Hopefully these fit perfectly! I'm sure you will look amazing. Have a wonderful holiday :)
Thanks, Kalina. Brava Lingerie x "
What an experience. Far from being the most self-esteem crushing experience that I expected - Kalina turned the process into the most helpful, easy and really understanding one. I had to send this feedback because it made such a difference to me in terms of how I felt about myself, and how smooth finding bathers, post baby, was. I hope she gets the recognition she deserves. Thank you, thank you!
Megan, October 2015
So pleased to discover Brava! Exceptional service; fantastic selection of lingerie; a guarantee they honour; easy, prompt and a friendly note for the online service. Win, win, win! I'm a BRAVA convert. After visiting the store to get my fitting correct I have hardly taken my Freya bra off!! I used to have multiple different bras but since discovering how comfortable a bra could be (Freya), the others have all been thrown out!! No more rushing home to take my bra off after a day at work, LOL. My in-store experience was so much better than what I have come to expect these days! Attentive, patient and knowledgeable staff to help me get the right feel and look. After that first store visit I have since purchased online using my birthday discount voucher and was amazed by the two day turn-around ,from order to arrival. Keep up the fantastic work, Brava team!
Ingrid, October 2015
I wanted to let you know that my first retail experiences in Brava have been absolutely fantastic. I'm in my third trimester of pregnancy and was in desperate need of a great-fitting bra. I've been in the major department stores, other 'specialist' bra stores and maternity shops ... I never found the 'perfect fit' (despite the sales assistants' best intentions), and just settled for bras that were a little uncomfortable. I always imagined that this must be due to my non-average sizing (I've got a narrow chest but my breasts had ballooned).
The first time I visited Brava, the sales assistant found me several bras that fit perfectly, showed me what to look out for in a good maternity bra, and suggested other items to consider ... I really wish that I'd known about Brava earlier. It was fabulous to find maternity bras that fit and supported me so well, while still looking feminine and 'non-maternity'. Same goes with the swimwear that I bought on my second visit. I'll definitely be returning for more items. These were the lovely assistants who showed great patience with me (despite my visits happening in the 20–30 minutes before the shop closed). They showed me several options until they were satisfied I had the perfect fit: Gracie G (Melb CBD) and Anna N (Highpoint). Their service was fantastic.
Marilyn, October 2015
I have recently purchased an Elomi swim bra from your shop and I am giving nothing but positive feedback for the person who served and for Brava itself. I did not buy my original swim bra from you but it is how I discovered the brand Elomi. I discovered your shop by chasing the brand through Melbourne. At the time I lived in Tasmania and I have always found it hard to find bras. A notable example is when a bra shop (not yours) tried to tell me I was a size 24D. When I walked into your store they fitted me properly and I was a 16GG. I also found out that of all the brands in your store, the shape of Elomi fitted me best and I now make an effort to get to your store for a proper fitting when I am in Melbourne. Back to the swim bra I received today.
I spoke to the Prahran store and I just needed the name to order online as I had the code but no idea of the name of the bra. She not only found the bra, checked it was in stock, gave me the name, and then let me know how long it would take for me to receive it. When I said I wanted it for Monday she checked to see if it was physically in the Prahran store and organized it over the phone to send that day. I can not tell you how much I appreciated that level of service as I am currently in Broken Hill and away from other adequate services. I recommend Brava to everybody that I know who has trouble finding bras and everyone I know that is well endowed. Thank you for your good service and wonderful choice of staff.
Kate, October 2015
Just a quick line to let you know that my shopping experience at Brava has been, and always is, excellent. Your staff have a lovely manner about themselves, and are always welcoming and friendly and very down to earth - which is what you want when you are getting sized for a bra! I have never felt uncomfortable in their presence and probably for this reason I always end up buying and spending more than I originally intended to! Brava is my one stop shop for underwear needs, and I love recommending people to your Prahran store. Enjoy your day! And keep up the amazing retail experience!
Belinda, October 2015
I purchased a black Panache Sports Bra… and my only regret is that I only purchased one! I can quite honestly say it is the most comfortable and supportive sports bra I have ever owned! I would like to say a big thank you to Becky in your online department. I had a problem with my order going through and she contacted me straight away to resolve the problem… I then received my order two days later. The whole order and delivery process was so quick and simple, thank you! I will be buying two more sports bras very soon, and can’t wait to try a few of your other products. Thank you so much. I honestly hate bra shopping as it is always so hard to find something that fits comfortably… and I couldn’t be happier with what I have received :)
Sarah, October 2015
I just wanted to give you some positive feedback-in general & specifically about my experience today. I've just finished having children & breastfeeding - hallelujah! I found you when my first Bub was 18 months old & I had to buy bathers because I was going on holiday & what fit a 18 months earlier was all wrong. I had such a good experience. My eldest is now 4 & I was in desperate need of new non-maternity bras. There's been no point buying anything nice in the last 4 years because my bra size has changed at least 6 times! (No exaggerating!) So I decided now that that time of change is over (hopefully) it was time to wear clothes & bras that actually fitted & flattered me rather than making me look like squished play dough! I had to wait until holidays when the kids were in childcare because it just wouldn't work with them & your closest store to me is the city. So I finally managed to get in today & Karoline sized me perfectly in the first minute & helped me find some beautiful but practical & supportive bras. Any store I've looked in previously has only had the wrong sizes for me-there is no way you'd find a 12GG in Myer! No wonder they've always fitted poorly elsewhere - but the ones I got were beautiful & actually make me feel feminine. Yes, a tad more expensive, but 200% worth it for a comfortable & flattering chest!!! Thank you for existing, for 'getting it', for employing sensitive,skilled & attentive staff & for sourcing beautiful garments that make me feel like a female not just a mum. Thank you.
Jane, September 2015
I am writing to let you know how impressed I was with your store, and with Gracie who works at your Melbourne store. I normally dislike looking for bras and trying them on with no luck. I thought I was an 18F until the very friendly and efficient Gracie offered to fit me for a bra. I accepted and found out that I ranged from an 18G, 16G to 14GG depending upon the style and brand of the bra she brought me to try on. I thought good luck in finding me more than one or two bras to try, but to my surprise I tried on around around 6-8 bras! Hooray! Gracie was very professional, every time before coming into the change room she would ask if it was ok to enter rather than just flinging back the change room curtain to expose me with one breast in and one still out not in the bra cup yet. Nothing was too much trouble going back and forth checking sizes and colours. So thank you very much for my first time experience with Brava and I will be back!
Sharyn, September 2015
Just wanted to pass on my thanks for a fantastic experience at Brava this week. On the recommendation of a friend, I visited the Prahran store to purchase a new bra. I am a new mum and find it hard to find time to get to the shops with a little one, so I often rely on online shopping. But a new bra is something that cannot be bought without trying on! My visit to Brava was well worth the outing. Ash looked after me throughout my visit - from opening the door for me (and the pram) on our arrival to helping me choose a well fitting bra in my preferred style, and entertaining my little girl while I was in the fitting room - I was made to feel welcome and comfortable. I will happily recommend Brava to my girlfriends in the future.
Alex, September 2015
Today I nervously visited your Bourke St store to try and find a bra to replace my old ratty ones. I was nervous because I usually buy my bras from Myer and am fitted badly more often than not, or simply told by impatient staff “sorry we don’t stock your size". As soon as I entered your store a lovely Canadian girl named Allison warmly welcomed me and immediately helped me to understand sizing in your store and what she suggested would best suit my shape...She personally helped me and fitted me for over an hour as I ummed and ahhed and ummed a bit more.
I was really nervous to be fitted as I’m a bigger girl and haven’t had pleasant experiences in the past (where I’ve often left lingerie stores depressed and embarrassed about my shape)...but not with Allison. I didn’t feel uncomfortable at any stage and actually found myself having fun standing there in my bra and knickers discussing my options. I’ve spent the afternoon in my brand new Prima Donna Madison bra, and I’m in love! It is so comfortable, and gives beautiful coverage and lift. I have nothing but praise for Allison, I have already sent my mum in Brava’s direction and cannot wait for my next purchase. Thankyou so much for bring these excellent brands to Australia!!! If you can, please forward this email to your Bourke St store so that Allison can know how thankful I am! Your new and life long customer.
Tess, September 2015
I came across your store after doing a little online research on where to find Marlies Dekkers bras in Melbourne. Rather than going to the obvious Myer, I found your CBD shop. It was very easy to get to and the window front display was beautiful, which was an excellent selling point. My eyes went straight to the Marlies Dekkers I saw when walking in and I picked out a few I wanted to try on. An assistant by the name of Arabella approached me and helped me choose some sizes to try on as their sizing is a little different than Australian sizes. She also directed me to your Prima Donna collection to show me what else you had.
She then sent me to the changing rooms and within a few goes of trying different bras on, not only did she correctly fit me, but she also flattered me in a non-condescending and professional way. I bought the bra and I just thought to tell you that she was one of the most helpful bra fitters I've had in a long time. It was quick, efficient and from that experience I've recommended the store to some friends of mine. I'm hoping to go back soon! Thank you for your great service.
Melanie, September 2015
I’m emailing to tell you how absolutely rapt I am to have found Brava! As a 14G, I’m sure you’ll know just how difficult it is to find a bra, let alone a pair of bathers or a sports bra for jogging, that not only fits properly, but supports my active lifestyle. I have bought two sports bras and a tankini swim top from you now and I have been 100% happy with everything. Your products are top-notch quality but the service I have received for all three purchases has been outstanding. I’ve bought online twice and in store (at Highpoint) once, and I’ve decided my next purchase will be a bra and knicker set as I know I just can’t go wrong with Brava. I just wish I lived in Melbourne (I’m in regional Victoria) so I could go in store more often as the fitting service is fantastic. Thank you so much!
Leah, September 2015
I hadn't bought a new bra in a long while and desperately needed one. My experiences buying bras the last several years have been quite hit and miss. Last month I went to a shopping centre in hope of a successful purchase. I went to 5 different stores and even the big department store and left empty handed because not a single shop, not even the "big girl" store, had a bra that could fit me. I left in tears and was felt quite depressed about it. After a thorough web search I was able to locate Brava and was absolutely thrilled to find out that they had brick and mortar locations! Bra sizing and fit changes from brand to brand and buying a bra online when I'm not sure of my size seemed like a sure way to disaster.
So I measured myself and with a rough bra size I timidly arrived at Brava Highpoint in a last ditch effort to find something for me. When I arrived I looked at a few bras on the racks but couldn't see my size. I was almost disheartened. Luckily, the lovely shop girl asked if she could help and I told her I believed I was a 16J. She showed me the location of those bras, helped me pick out a few to start and then came by periodically to advise on adjusting band and cup sizes, bringing different sizes and designs.
Turns out, I'm more of a 12J. Who knows how long it would have taken me to figure that out through solo trial and error with dozens of different bras in that range of sizes! After a little trial and error, I was able to find two bras that not only fit me, but were secure, supportive and also actually pretty! I was delighted to feel the bra support against my ribcage. I actually can't remember the last time the middle of my bra touched my chest. It was a small victory, but it made me feel amazing. It is absolutely true that a good bra can help restore confidence. I feel great and I'm totally indebted to Brava for this boost to my spirit and physique!
Christina, September 2015
I can't even begin to thank-you enough!! My dear friend introduced me to Brava today and I could not be happier! This morning I was crying because I hate having size H cups! This afternoon I am crying because I am finally comfortable in a bra! We drove an hour to the Highpoint store and it was worth the drive! The girls were so lovely and helped with all my needs. I tried on about 10 bras and I wanted to buy all of them, but due to budget regretfully only walked away with 3. I have already jumped online to start working out my next order! A truly beautiful store with stunning merchandise! Thank you so much for a wonderful experience! I look forward to my next purchase!
Dana, September 2015
I just wanted to provide my feedback regarding my recent purchase. I am incredibly happy with the service provided! It was quick delivery and the hand written note was a lovely personal touch. I have purchased bras from a number of different stores around Australia and must say your service and online purchasing options are far superior. So thank you very much! I find it incredibly difficult and thus disheartening shopping for bras, lingerie and swimwear for my size. However this was a lovely experience.
Jayde, September 2015
I am getting in touch to give you some feedback about my shopping experience in your CBD store today. I am currently both breastfeeding my baby and four months pregnant, and needed some new maternity bras. All through my last pregnancy and since my daughter was born 13 months ago, I have been wearing Triumph maternity bras. They are not very attractive and not very comfortable for me, and I was feeling quite depressed about another year plus in these bras. Yesterday I went to Myer to buy a new bra - and had a terrible experience. The shop assistant didn't understand that I was both pregnant and breastfeeding and scoffed at my asking if there were any bras above an F cup. The only option for me was the Triumph bra.
I looked online and read about your store and when I went in today I had absolutely the best retail experience of my life. The woman serving me (Gracie) was so knowledgeable and helpful, and you had such a large range in my size (14G). I have never felt a more comfortable bra, and I don't feel as unsexy and miserable! I actually feel beautiful! I bought two Cake bras and one Hotmilk bra. I have already written to my mothers group to tell them about your store as I know so many women must be walking around with their precious breasts in ill-fitting bras. Thank you SO much, it has really made my day!
Nadia, August 2015
I have purchased twice from you and am extremely happy with the service and products. There will be more transactions. Being able to see if you have the item in stock that you wish to purchase is a great plus, and then to have the items arrive within four days of placing the order was fantastic. The "thankyou" from Becky for my order was also a nice touch. Being a male who likes to wear female lingerie, being able to order online is a great service. Thank you.
Robert, August 2015
I would like to inform you of the amazing online service that I recently received. Not having purchased an item from Brava for some time I could not remember the name of the bras I usually purchase. The tags on my bras were so faded I couldn't read a thing. So I got online and through the customer service section I was ably assisted by Becky. Not only did she trawl though the current records to find out, she then persisted and searched through records from over 2 years ago and found brand and style I was after!!! As I live over 4 1/2 hours away from your nearest store, it wasn't possible to just pop in and try on another sort.
I was extremely happy with my previous purchases and therefore was thrilled to be able to get them again. And to top it off I really wanted them before we take off on a 5 week holiday and you guessed it, ordered them online on Sunday and here they are here in Portland on Wednesday. So happy. Amazing customer service. Thankyou Becky.
Julie, August 2015
A huge thank you to Katie for going beyond my expectations with your persistence in finding the bra I had my heart set on. I really appreciated your effort and was amazed that you remembered me let alone the fact that you remembered what bra I purchased last time. Your style of assistance was perfect; not over the top, calm and friendly. I left with my day having been made because of you. Thank you from Lou.
Lou, August 2015
My wonderful Prima Donna bras needed replacing so I went to the Bourke St store this morning and was served by Alison who was very friendly and extremely helpful. With an H cup it was always difficult to find a suitable and comfortable bra, until a friend recommended your store two years ago and I fell in love with the Prima Donna Deauville. I was very happy to get two new ones today. As an added bonus, Alison introduced me to the swim bra by Elomi. Where were these years ago when I needed them? I bought the three pieces and am now very happy that I will be able to go swimming in comfort on my cruise in two weeks time.
Thank you Brava for really caring about bigger busted women and thank you Alison for being an amazing and caring consultant. It was a pleasure to shop with you and I will highly recommend you to all my friends.
Denise, August 2015
I wanted to share with you the positive experience I had shopping in Prahan yesterday. I am currently 26 weeks pregnant and after a few weeks suffering back pain and have an ill-fitting bra that constantly signed into me, I decided to head to Brava. I had the very helpful Rachael assisting me and I couldn't be happier. I am SO comfortable today in my new nursing bra, I feel amazing! Rachael was extremely patient with me and offered a huge range of bras for me to try. She was extremely knowledgeable with what I would need now and to also see me through the rest of the pregnancy and into the breastfeeding phase.
I have recommended you to all of my pregnant (and non-pregnant!) friends. I'll definitely be back!! Thanks for creating a comfortable sanctuary where women are treated with such respect.
Rebecca, August 2015
My previous experiences with Brava have been in person at the Highpoint store. Staff are always so friendly and helpful, constantly going back and forth with a million different bras for you to try on until you find "the one". I was there last Saturday with my two young children to get a new bra and a smaller sized feeding bra. I found "the one" and it made me feel so happy and awesome I was in such a daze. I got back to the car and realised I'd left without getting the Cake feeding bra.
Dreading taking two tired kids back, I thought I'd go online to get what I needed. Two minutes later I've easily found what I wanted, entered my size, the colour and personal details. I received confirmation, receipt and tracking emails so I knew what was happening and here I am three days later writing this wearing my new bra ( I also liked that it was wrapped up like a little present). Thanks for making life comfortable and easy.
Erin, August 2015
Just wanted to say thanks for an excellent service. We live in regional Queensland and having a daughter with an 8G fitting we have found it difficult to find a bra supportive enough to allow her to comfortably participate in the high impact activities that she loves. Through phone conversations and ‘photo text fittings’ with Gina we were able to find a fitting and supportive bra that she has been happy to wear and to compete in.
Judy, August 2015
A number of the bras that I love are currently being discontinued and I emailed Becky for advice on replacements for them. She made some excellent recommendations which I purchased but went over and above when she followed up a week later with an additional suggested replacement for another bra that was also in my size and she didn't want me to miss out. I immediately bought that one too. I am really happy with the quality of friendly service and advice I have consistently gotten from staff at Brava, especially given most of my interactions are limited to online because I live in Western Australia. After walking into a store in Melbourne many years ago, I refuse to buy my bras from anywhere else. You guys are awesome. Thanks for making bra shopping painless and easy and providing such great advice and support.
Vanessa, August 2015
My name is Amy a 34 year old who hates shopping for bras and even more hates my breasts! I live in Echuca and are extremely limited to where I can shop for bras. I was told about your stores by a work colleague and decided straight away to arrange a trip to your Highpoint store with my mother from Ballarat. And I am so glad I did! Not only did I have the best experience in store I had the best sales assistant Gina! Turns out I was wearing the incorrect size 18G and straight away Gina had me trying on 14J bras and the result was instant! I walked out of your store with 4 bras - one of which was a much needed sports bra and are happy to report my boobs no longer smack me in the face when at the gym! When I met my mother for coffee and cried, I felt human again - for the first time in over 20 years I felt like I didn't want to cut my breasts off! So thank you and a HUGE thanks to Gina - I will be back!!
Amy, July 2015
Last Friday, I visited your Bourke St, Melbourne store after searching online for a place that could accommodate my bra needs. I have had lots of frustration in the big department stores, not being able to find anything that suited my cup size and had put off going bra shopping because I was embarrassed and a bit anxious. BUT ... I was so relieved when I entered your store! The shop was beautifully set out and easy to look around and I was immediately approached by Pip. She was friendly, smiling and she made me feel so comfortable with her explanations and easing me into trying things on. Her suggestions, her sizing and her feedback was perfect! She was extremely attentive but also gave me time to try on and think.
The change rooms were lovely, plenty of room and private, and I loved the labelled hooks - it made it easy to sort what I wanted to keep. I bought a range of bras for every occasion and couldn't be happier with my purchases. I really want to say thank you for the quality products and service your store provides - I am a very happy woman and now a devoted Brava customer!
Trudy, July 2015
I just wanted to leave you some feedback regarding your Highpoint store. I dread shopping for bras, I usually go to Myer or David Jones (simply for their vast range of bras), and struggle to find a bra which is supportive and fits well - a task that has become harder being a breastfeeding mother. Upon entering your store, my son and I were greeted by Pip, who introduced herself by name. She allowed my son and I to get comfortable in the change rooms, and presented me with a number of bras to try on and compare.
She was extremely warm and helpful, and extremely knowledgeable about the necessity of correctly fitting a bra whilst breastfeeding. I was also extremely impressed all but one bra that I tried on was breathtakingly comfortable and fit well! I feel that often people only leave feedback to complain, and since Pip was so kind and attentive I felt that she deserved that acknowledgement. All and all a most satisfying shopping experience and I will be recommending Brava to friends.
Christina, July 2015
Until Brava came along I had resigned myself to wearing Berlei sports bras for the rest of my double F life! Now I am wearing beautifully comfortable, sexy bras that make me want to show off my cleavage rather than hide because I feel so wonderfully supported. What a relief! I also want to say a big thank you to the staff in the Prahran shop who were so patient and helpful on Saturday. I think Jo was the name of the sales assistant. A big shout out to her for finding a great replacement for the bra I already had but was now out of stock.
Lucy, July 2015
I just wanted to write and tell you how my new recently purchased sports and everyday bra has made my life so much better. I go to the gym near your city store and have never felt comfortable jogging until one of your bra fitters suggested a non-wired Shock Absorber bra and it has revolutionised my exercise. It was such a painless experience coming in and having a quick chat and an even quicker fitting. The second time in as many months I came in wanting something lovely and also well fitting... another of your ladies suggested PrimaDonna and some others and again it has given me more confidence in wearing clothes and I enjoy putting on my bra every day (in between washes of course). I cannot thank you enough for having such a great range with such knowledgeable excellent staff.
Janet, July 2015
Having gone from not yet needing a bra at age 15, then growing to a 10DD by age 17, I have always struggled to find bras that fit me. I had accepted that when I did find a bra in my size, it would have to be plain black, white or nude, no other options. The same goes for bathers. They were only available in plain dark colours and I would have to buy a 16/18 top and 10 bottom. I am now 30 years old and a 10GG. Recently I had started to resort to wearing maternity bras (because they seemed like the only option for size and comfort) even though I have not yet had children! Then I was told about Brava and went in to the store a few days later.
I was so pleased with the professionalism and friendliness of staff. They knew their sizing and stock and led me through the process. I didn't have to search through the store myself or wait for someone to offer assistance. They were committed to finding the perfect bras and bathers for me. They found the right size for me and then honed in only the best brands and styles to suit me for both look and comfort. There were SO MANY options to choose from that we had to go through a process of elimination. (The exact opposite of every other bra shopping experience that I've had.)
I left with two new bras and matching bottoms and two pairs of FUN, COLOURFUL, comfortable, full covering bathers (no more side boob, bottom or top cleavage peeping out of a size 16 bathing top)! I am now so happy and optimistic about my next bra and/or bather shopping experience which will now always be at Brava! I was able to enjoy my holiday in Spain feeling supported, secure, young and fun whether I was shopping, sight seeing, at the pool or beach! Thank-you Brava. I will be back again very soon and will be spreading the word :)
Siobhan, June 2015
I bought two bras in your Bourke St store, served by Gracie. I want to thank her for such outstanding service. I was walking past the store, thought the bras looked so beautiful but nearly kept walking because usually the beautiful ones are for the tiny girls. I'm very self conscious. I had to stop, though, because they were so pretty. Gracie was so amazing, and made me feel so welcome to try on and fit all sorts of styles. I bought two Prima Donna bras and I love them. It made my day to feel so beautiful. Thank you so much for such a beautiful store, such wonderful service and making me feel special.
Lisa, June 2015
For many years bra shopping has been my absolute most dreaded shopping experience. It is not easy to find bras in my size and I've had salespeople at other stores try to squeeze me into the sizes they stock and it has generally been an embarrassing, disappointing and degrading experience. I have now shopped at Brava a few times and I know I will never go elsewhere in the future. The staff always make me feel comfortable and special as they give me plenty of options to suit. From the moment you walk in, they whisk you through to the changing area where they quickly assess the wants and needs you may have.
The product knowledge of the staff I have dealt with is fantastic. Every visit I have had to Brava has had me leaving with a smile on my face and products in my hand that I am 100% comfortable with. I will definitely recommend to all of my friends. Thank you for being exactly what I need!
Kristy, June 2015
I just love coming to your stores! The whole experience is always really positive. On Monday this week I went to your Prahran store and was so happy with my experience I just had to let you know. Firstly, your stores are always beautiful presented. Secondly, the customer service I got was spot on. I was made to feel really comfortable, I was given the undivided attention by the fitter and I just felt amazing (because buying bras isn't always the most fun experience for a 'bigger' girl). I need to specially mention Arabella who was my fitter. She went out of her way to find me something that suited my needs and was so professional but also really warm and friendly.
When you didn't have in stock what I needed, she organised for it to be sent to me from another store, and I received it the next day. Amazing service!! I know sometimes people only provide feedback if its negative. I just wanted you to know that I had the most positive experience and will definitely continue to shop at Brava for my underwear and swimwear!!
Verity, June 2015
Thank you so much for having such a wonderful store. My daughter is breastfeeding and a G-cup. A kind sales person at Myer (they only stock up to F), Melbourne Central suggested I visit your store. I rang to see if you had bras that size and the young woman on the phone was so helpful, reassuring me that you definitely had stock and when I visited the store Saturday two weeks ago, she was super super helpful. Buying and fitting bras for my daughter has always ended in tears. I brought three bras home to her in NZ and they are all wonderful. She is thrilled. We will be buying online in the future and I'm sharing your details with all my kiwi friends who need support beyond double D! Thanks and best wishes for a bumper bra-selling year.
Lianne, June 2015
I just wanted to give feedback about my fantastic experience at Brava on Bourke St today. I was assisted by Bianca, who was exceptionally helpful, attentive and patient as I relished in the (rather novel) experience of being spoilt for choice in bras! I left with 4 excellent pieces and could have bought many more. I will definitely be back! Thank you for offering a wonderful choice in product and great staff.
Roxanne, June 2015
Just wanted to take the time to congratulate you on a wonderful store and thank you for my recent experience at your Highpoint store. As a business owner myself, I know that it's often the complaints and not the compliments that you receive! According to my receipt, it was Anna that assisted me with a maternity bra fitting last Thursday. This is my second child and last time I went to the Australian Breastfeeding Association shop in Malvern, which I believe has recently closed. After the experience I received there, which was fantastic, I can honestly say that Anna was even better! She listened to me, was not pushy at all and gave me plenty of options and was just generally very helpful.
I understand the value of great staff and just wanted to pass it on. As I'm sure you're aware, it's very difficult to find a bra shop that specialises in larger cup sizes and for me, online shopping just doesn't cut it - you can't try on and ordering and returning become honerous. Great to know that I have amazing local options and will definitely be back!
Taryn, June 2015
I am just writing to tell you about the wonderful experience I had in your Highpoint store this morning. I was a bit daunted to go in because it had been a long time since I had spoilt myself to a nice bra set. I had no clue what size I was anymore, and bra fitting had always been a hassle before. But as soon as your staff member Sam started helping me, I felt really looked after and cared for. She was easily able to get my size and different styles for me and made sure each bra sat right and helped me make decisions on what was comfortable or not. Not to mention, the store was incredibly busy!
She was serving multiple people at once with the other staff member, and each person in the store was being attended to and looked after. It was incredible how both the staff in the store were able to make each person feel comfortable and also still be super friendly when they must have felt very busy. I will definitely be back in the future and I commend your staff for their excellent product knowledge.
Jade, June 2015
Just wanted to thank you for the great service that the staff at Higpoint provided me. I purchased a new bra at the store in Highpoint Maribyrnong on Saturday morning and ordered a different colour which wasn’t in the store – paid for the bra and paid for the delivery and sure enough I’ve just received the bra via a courier. Wanted to let the company know what great service that the girls at Brava provided me. You always hear about bad things of a company but very few people thank people for their time & service and I wanted you to know what quick service was provided. I’ve been a customer of Brava for many years originally at the Prahran store and then a few times in the city and since the store has opened up at Maribyrnong I now go there as its convenient for me to shop – close to home. Keep up the great service in-store plus the fabulous bras which you provide us larger women – thank you : )
Toula, June 2015
I just wanted to let you know that I felt very comfortable with the assistants in the fitting room. In addition, I was very happy with my purchase of a Chantelle lingerie set. I will definitely continue shopping at Brava Highpoint. It was a lovely and warm experience!! Thanks to you and your helpful staff.
Trish, June 2015
Thank you for a great bra buying experience last week. It is really rare to get great customer service, and Brava staff work hard to make sure their customers leave the store happier then when they came in. Thanks! Love my new lingerie.
Alison, June 2015
I just want to pass on my gratitude for the exceptional service I received yesterday at the Prahran store. I was served by Alice, her product knowledge was exceptional and I am now in possession of a fabulous new t shirt bra...the "girls" haven't looked better!
Lauren, June 2015
I am thrilled to be able to visit your Brava stores and to be able to purchase a supportive, pretty, stylish, and comfortable bra. Your stores have the best range and very professional staff. I recently shopped at your new store at Highpoint. I was pleased to be greeted by Gina, as she had previously assisted me, at the old Australia On Collins store. Gina is a true professional, she really knows her brands and styles. I needed to be fitted for my bra and Gina was very patient. I was pleased to finally select the Elomi range of bras. I purchased three of the Elomi Caitlyn and one of the Elomi Abi.
I just returned to the Highpoint store yesterday morning and I was assisted by Chloe. I purchased another Elomi Abi bra and found out that it was the last one available in my style and size. Chloe and another colleague informed me that the Abi bra was being discontinued, but also told me that a new release Elomi Nina was the ideal new style. I was pleased to be kept up to date regarding your products. Many thanks to you and your staff for a wonderful shopping experience.
Sharon, June 2015
I recently walked past your store in Bourke St, when we were on a family outing. It looked too nice of a shop to take my kids in, so I went back when I was working in the city. I was made to feel comfortable instantly and the level of customer service was impeccable. Kathleen was extremely attentive, showing me variations of style and colour, without bombarding me and providing an opinion that felt genuine. I have a Birthday coming up soon and I intend to put vouchers from your store on my wish list. When you get to your 40s and you don't need any more 'things' this is a fantastic option, to look good and feel fabulous. Thanks to Kathleen and yourselves for a lovely lingerie alternative.
Julie, June 2015
I visited the Brava store at Highpoint today for the first time and I had the most wonderful service from the staff member, I just had to write to express my gratitude. I was looking for swimwear and this lovely young lady approached me within a minute of me entering the store. She was so helpful, polite and non intrusive the whole time and I felt so comfortable. Even though she was busy she kept coming back to me asking me how I was doing, always with a happy warm smile. I just wanted to thank her for making the whole experience such a pleasure. Thank you again and I'll be back.
Helen, June 2015
I feel like a new woman today - I'm so happy with myself. I'd felt for a while that something wasn't quite right with my bras, and was finding I was getting to the end of the day and just desperate to get them off. But the problem was I just felt so uninspired to go bra shopping. So on Tuesday night I googled "bra shops" and "d cup" and what did I find - Brava Highpoint. I go to Highpoint quite regularly but had never seen or heard of your store. What a delightful find it has been! Kalina was amazing - so friendly, professional and non-judgemental. I didn't mind that this gorgeous girl was seeing me in my underwear. She put me up a cup size and gave me a lift I couldn't have imagined! She was really fantastic.
So you ask for feedback - my only feedback is, is that more people need to know about you. As soon as I got home on Wednesday night I rang my equally curvy best friend (who happens to live opposite Highpoint) and she'd never heard of your store either. Neither of us venture to that section of Highpoint. But now that I've told her about both your amazing range and amazing service, she intends to visit you this Friday. A couple of girls at work I spoke to, had also never heard of you. I hope that is helpful - thanks again for a great experience.
Melinda, May 2015
Last Saturday I had the privilege of shopping at your Highpoint store. As usual, I dread shopping for bras - I usually can't find what I need, style or size wise, so I wasn't overly thrilled to be there. Upon entering your store, I was greeted by Anna, who asked what I was looking for, we started with a couple of basics that were okay but not super, she continued to provide me with options for what seemed like a complete morning. All morning, she was diligent in finding the best fit for me as well as considerate of style. Her demeanour was more than pleasant and nothing was too much trouble, she completely won me over with her level of service and attention to detail. I will definitely be back, even though I live three hours from your store, and I will certainly recommend Anna to my family and friends... I can only hope that she is still there next time I visit.
Brooke, May 2015
I was recently in your Highpoint store and just wanted to tell you that I was very impressed with the service I received from Gina. She remembered me from months before and remembered my bra size and that I was pregnant. She really knows her stuff and made me feel very comfortable. I am very happy with my purchases from there and love the assistance I received. I am very comfortable to recommend people to your store and feel that great customer service should be acknowledged.
Helena, May 2015
I just wanted to thank Alice at the Prahran store for being so professional, kind & friendly when I had a fitting today. I needed some new bras after having lost over 40kgs this year. Alice fitted me with three gorgeous bras & I left the store feeling a million dollars. Thank you Alice & Brava Lingerie.
Elissa, May 2015
Since my first day walking into Brava, I have gained an inner confidence which only I can appreciate. As it is my birthday on Wednesday, I thought I’d treat myself to a pair of new bras. I decided to go to the Highpoint Store at 10am (to beat the shopping crowds). I managed to get a car park right near the entrance, and located the Brava store where my details were on record. Tried it on (in case I may have increased in size – again!!!) and instant fit. It’s a fantastic idea to have one’s size details on record. It saves time and any hassle normally associated with return customers. Thank you so much for making me feel like a confident woman. I won’t be wearing my new pair until Wednesday – it’s my birthday present to myself.
Anne, May 2015
I have never been so happy buying a bra before. I have had such trouble and have tried literally everywhere to find the few bras I have that fit. I was told about Brava after attemping to get a work out bra at Lorna Jane, and the lady working there recommended Brava. I'm really thankful for your bras and I've recommended everybody with the same problem to go there. The bra fitter at Highpoint Brava spent a good hour and a half helping crazy me and I got three bras which I am in love with and coming back for number 4 and 5. Good on you for opening this store. I absolutely love it!!
Anita, May 2015
I do not know where to start to thank you both for opening this store. You have changed my life! What once was a nightmare to find a good bra that looked good and made me feel sexy and comfortable and is now an absolute pleasure. Amazing range of colours, sizes, swimwear and sport bras. Prices are not excessive and great staff and customer service. Keeping a record of customers and their sizes and purchase history is great and very practical. So again, thank you, and also a big thank you to your staff members!! Long live brava!!!
Nadine, May 2015
Went to your Prahran store today and was helped by Myra - she was absolutely awesome - so patient, understanding and helpful in what can usually be a very uncomfortable situation being fitted for bras. The bra she has fitted me in, is the most comfortable bra I think I have ever worn. She is a gem! I have already told my Mum and will tell all that will listen. Thanks Myra!
Anne, May 2015
Dropped in to the Bourke Street store today to collect my order - just wanted to say what an amazing in-store experience I had! Such lovely, helpful, friendly staff sorted me out with the right bra for me. Great range to choose from too. So, so pleased I've discovered Brava - I won't have to keep ordering from the UK. Bravo Brava!
Karin, May 2015
I discovered Brava recently when yet again internet searching for bathers for women with fuller bust sizes. After finding your website and the amazing amount of choice online, I decided to visit the Highpoint store as I have been burned before buying online with swimwear that says its a 14E and when it arrives, it's nowhere near fitting. I want to say a big thank you to Anna at Highpoint Brava, who did an amazing job helping me find swimwear and opening me to the discovery of swim bras under tankini tops! I now feel that I have bathers with great support that were flattering as well. Anna was fantastic and very patient whilst I tried on the various options that she supplied - it was nice to even have options! Other large department stores seem to have a large range of swimwear, but I find that unless you are built like Jennifer Hawkins, or not wanting any cup support, then there is no choice at all. Thank you Brava for having such a wonderful range, and terrific staff, I will definitely be back for another shopping trip!
Marnie, May 2015
I cannot begin to tell you how absolutely amazing my shopping experience in the Prahran store was. I come from regional Victoria and despite my best efforts I am never able to get a bra that actually fits well. There were always compromises. Mostly me trying to fit a generous amount of breast tissue into a wider bra to accommodate the volume. The last several years have been a nightmare when trying to find a bra that fits, and that wasn't even with a hope that I could feel pretty or even sexy. I called into the store with only about 20 mins available. I thought I would just have a little look and see if I could find a cup size that may come close to mine. I had started to feel that familiar sense of dread that I was going to find it really hard here also.
But then Myra, amazing Myra, offered her assistance. Myra was very friendly, and offered a different approach to those I had experienced in the past. Rather than looking at styles, Myra took me to a fitting room to see how my bra was performing for me. Then using a trial fitting of one that Myra was familiar with she was able to bring me two equally beautiful bras that were an amazing fit. I was overwhelmed to say the very least. Myra had spared me the indignity of trying on twenty different bras to come to the conclusion that none were any good for me.
And that I wasn't some freak the could be put on display in a circus. Myra was friendly and listened attentively to what my needs were. She had the expertise to determine which brand would best suit my shape. I have never experienced buying bras with such friendly, knowledgeable, professional and compassionate staff. My self-esteem soared and I left the store wearing a new bra and feeling amazing. My very great appreciation to Myra, you have made a dramatic impact on my life, not only because I look so much better. You have also given me confidence.
Kerrie, May 2015
I'm from the UK, and having a small back size I needed help when buying bras in Australia. I first went to Myer, who were helpful and suggested I try Brava when they didn't have any in my size. On the off chance, I tried David Jones as it was nearby. The assistant there laughed at me when I told her the size I was after, looking me up and down in disbelief that I would have as big a cup size as I said, in comparison to the small back size. She took me over to the pre-teen bras, which was completely inappropriate, and then to an expensive brand, where she picked up a random bra and said 'look this is tiny, you'll fit into this'. She hadn't even looked at the size.
A few days later I walked past Brava in Melbourne and decided to stop in. The assistant, Gracie, was tremendously helpful. She listened to all of my feedback on what styles I like and the colours I wanted, fetched all the sizes for me and adjusted them, and advised me really well. It was such a relief to find a store and person who knew what they were doing! It was so great to have such a good experience after the terrible one at David Jones. Brava really exceeded my expectations, and Gracie was absolutely fabulous in helping me.
Polly, April 2015
A few weeks ago I finally made it to your Highpoint store and what a relief to finally find somewhere where I can go and get proper bras and good customer service. The bra fitter was so good she didn't even have to measure me, and she picked colours to suit my skin tone. I am heeding all her advice on bra care for longevity and find the emails that come through now quite helpful. And cleverly they have my size details kept so my husband can surprise me on birthdays and Christmas with a brand new bra .....how good is that!
Flo, April 2015
I had a great experience today with Sam at the Highpoint store. She got me out of my saggy old bra into something that fitted beautifully. She listened to my needs and user her product knowledge to find me something appropriate and lovely. Thanks Sam!
Louisa, April 2015
I visited your store in Prahran today for the first time. I have always needed to be fitted for my bras as I have always had huge boobs!!! I used to visit a specialty store closer to my home as I live in Sunbury but I have found recently they haven't had the variety I have been looking for. I recently had a baby and needed maternity bras - their selection wasn't great and I found I was shopping online to purchase them from Sydney! I really wish I had found out about your stores earlier as I looked today and you have a brilliant maternity range - I will definitely be purchasing some new maternity bras from you when we have our next child.
So today I went into your store and was instantly welcomed very warmly by DeeDee. She was very friendly and asked me what I was looking for in a bra and then took me to the fitting room to do the impossible and find me a bra that supports the girls!!! Well she achieved it, and I ended up walking out with three bras that I just love and know they will do their job and more! I also purchased some of your lingerie wash gel as what a great idea that is! I have since come home and washed my new bras and they smell delicious!!! I hope they dry tonight so I can wear one tomorrow - once you have new bras you never want to go back to the un-supportive worn out old things you have in your drawer!!! Anyway, just wanted to provide some feedback and say thank you for having such a great store that provides products for us big busted gals!!!
Trudi, April 2015
I've always had a hard time getting a good fit for any clothing and really hate the whole process - but most particularly the whole standing in front of the mirror and looking at myself part. My sizing is odd at the best of times and my weight fluctuates a lot, mostly due to health issues. I end up taking far too long between buying new clothes that need to be fitted, especially bras.
My previous experience at the old Brava Melbourne store had been particularly positive - I had just dislocated my shoulder, and having a bra that fitted well was really important. The person who assisted me that day was amazing - I needed to be helped in and out of each bra. I was really happy when the new store opened up within a couple of blocks of my workplace, it meant that a lunchtime fitting was a possibility - but I had to wait until my student's budget allowed me to do it.
Finally, I came in yesterday. And the experience was just as good. The assistant listened to what I wanted, but also made helpful suggestions. I came away with one bra I'm really happy with, and am planning to go back and get the second just as soon as I can manage it - which for me, to come away with one bra even after trying on around 15, is incredibly good, let alone wanting to buy a second.
Emma, April 2015
I just wanted to say thank you. This shop has saved my life. I am a 28 year old woman who has always struggled to find bras that fit. I stumbled across Brava by chance when my bra broke during work and it was the closest store. I panicked that I had a bra emergency and the staff (then in Australia on Collins) were so helpful and fitted me into a Fantasie Bra. It was exactly the bra I had always been searching for and it fit like a glove. I am an absolute convert and have not only bought everyday bras but also swimwear and bridal wear from Brava. I love the 'pick-up from store' option that you have to save on delivery cost but still have the convenience of online shopping. The Bourke St store looks great and I can't wait to properly have a look round for my next lingerie purchase. Thanks again - I love Brava!
Jocelyn, April 2015
Just a short note to let you know of my first experience at a Brava store today - fantastic! I am 17 weeks pregnant with my first baby and, quite frankly, my bra situation was in need of some attention. I did a google search to see what was near me at home (West Footscray) or at work (city) and several websites and blogs had listed Brava as an excellent place to have one’s bra situation attended. I thought I would have to trek out to Prahran, but then was excited on your website to learn of the city and Highpoint locations.
I was looked after by Pip and she provided excellent service and advice. She was patient and respectful. I came away with four bras and will definitely return in future (for maternity and ‘normal’ bras). Well done both of you for thinking about the sort of experience us larger-busted women are looking for.
Kate, April 2015
In the past I have had trouble finding bras that are the right fit and that I like. A couple of years ago I discovered Curvy Kate in your store which I love and have been buying ever since. I recently ordered a new Curvy Kate bra through your website but unfortunately was contacted by your store that there would be major delays supplying it. On Saturday I came down to the Prahran store to find a replacement. The woman who served me was super helpful and within 20 minutes I had found two bras (different brands) plus a sports bra (something I had struggled to find even more than regular bras!). Very impressed with the range of brands/varieties of bras and the great service - very happy with my new finds!
Naomi, April 2015
I purchased a bra from your Bourke Street store last week and just wanted to let you know that I was so impressed by the service that I received. I am a size 10E and always find it really difficult to find a bra that fits and that is suitable for my age. I was served by Katie and she was so helpful without being overbearing or at all intrusive. She knew the products so well and it was so easy for her to find something that suited my shape. She listened to what I liked and disliked and the first bra she had me try on was the one I ended up purchasing. I have it on as I type and it is amazing. Next time I need a bra I know not to waste my time and money anywhere else. Thank you both for creating such a lovely store with great people that know their products. I will no longer dread bra shopping.
Cait, April 2015
Visited Brava Highpoint and had the BEST bra shopping experience I have ever had. I was in and out within 10 minutes with the help of your lovely assistant who helped fit me for a supportive bra. She was incredibly helpful and recommended I go for a sports bra which I love. Never have I had such a well fitted bra! I've been raving to all my friends since. Thank you so much for making a daunting task so pleasant, looking forward to coming back!
Theresa, May 2015
I attended your Prahran shop last Saturday and was assisted by a lovely sales assistant, Rachel. She was extremely helpful and understanding about the problems I have faced in the past and extremely patient with my requests. I ended up buying 3 different bras (and 1 pair of matching knickers) and will definitely be back for more. I used to live in Prahran about 9-10 years ago and had always meant to pop in but never seemed to get to it. But after recommendations from a couple of ladies at my work I now have and very glad I did.
Natalie, April 2015
Just went to your Bourke Street store and was served by a wonderful lady – sorry that I didn’t get her name. I hate buying bras – none ever fit properly and I dread the whole process. She knew instantly by looking at me exactly what size would fit and was able to find me the perfect bra. Had not planned on buying a bra today and was embarrassed when I took off my dress that I had not exactly chosen my best panties. Not to worry – she completely understood and got me a slip to put on to cover up while she was getting me different bras to try on. Very thoughtful…
The bra is so comfortable that I put it on straight away and am now back in the office – finally feeling like I can breathe properly. Have put another one on order and will be back to collect it in a couple of weeks. Thanks so much – finally feel human.
Christine, April 2015
I visited your Prahran store earlier this week and was absolutely thrilled with the service, as with the first time I ventured in to Brava late last year. The girls were SO kind and helpful, I cannot praise them enough. I find bra shopping a bit stressful but the girls just kept bringing in different bras for me to try on and guided me to what fit best. They listened to what I was looking for and headed in this direction but were able to think outside the box as to what might be suitable but slightly different to my initial request. Very big thank you to Leanne who assisted me on my last visit. She was wonderfully patient and helpful. It is a huge relief to find bras that fit, are comfortable and attractive! Customer for life!
Justine, March 2015
Already an existing customer (…with a GG cup need), I came yesterday with my 15 year old daughter in search of a well-designed and supporting bra for her growing breast. We were unsure about her exact size and, in my opinion, a visit to your Brava store in Prahran was the solution. We were helped very promptly and efficiently by one of your staff members. She was friendly, calm and very knowledgeable about the different brands, different styles and their fit… and we did find a bra with a “perfect fit” for my daughter!!!! …and very pretty !!! We will see you at our next visit…
Elisabeth, March 2015
Just wanted to say what a positive experience I had at your Highpoint store yesterday. I had not heard of Brava before and was actually on a mission to buy shoes and head straight home. However I thought I'll just pop in and have a quick look. I was greeted by Anna and she quickly ascertained what I was looking for (basic bra for work). After showing me to the fitting room (loved the 3 hook options) she brought in a small selection.
Once we had tried the first couple, she knew what I was looking for. I found Anna to be knowledgeable, efficient and cheerful. Three new bras and a couple of pairs of knickers later, I left a very happy customer who will definitely return. I found myself making a mental list of other girlfriends I must tell about Brava. A big thank you to Anna for being so helpful and lovely, I also appreciate the fact that I was still trying things on at 5pm and at no point felt that I was being hurried out the door. Thank you Anna. Looking forward to coming back and trying some bathers and other pretty things. Keep up the great work.
Felicity, March 2015
I have shopped at your stores a few times. I went into the Maribyrnong store on the 19th of March and was served by Pip. I just wanted to let you know how well she looked after me. Nothing was too much trouble, I had a wedding to attend and needed the perfect bra to go with my dress. We tried many bras and she even helped me into my dress to make sure they fit correctly. I felt great and confident in a low cut dress at the wedding, after having 2 kids I didn't think that would be possible! I'm so grateful for your stores, excellent ranges and excellent customer service.
Claudia, March 2015
Firstly a huge CONGRATULATIONS on your Brava store at Highpoint. I was thrilled to find this gem today. The store fit out is fantastic - especially the privacy you have created from the entry and the large fitting rooms.
During my visit this morning, I was assisted by Gina. I have used the word "assisted" rather than "served" because that's exactly what she provided... true assistance. Gina's approach made me immediately feel comfortable (and that's quite a unique skill when assisting someone shopping for lingerie), and her product knowledge was exceptional. She was able to recommend products which truly suited by body shape. I will definitely be returning to Gina and Highpoint Brava in the future... I can't wait to tell my girlfriends about this little gem.
Kerry, March 2015
For a very long time I was having issues finding colourful and sexy bras for my size. I am big busted and could only shop at Myer. I found they only stocked either black or white bras for my size, which was getting boring. One day I was at Myer shopping for some new bras and was complaining to the lady how “boring looking” they were. She told me to go to BRAVA in Australia On Collins. I remember going straight there and I have never looked back!! I love visiting your store. I love how the girls working in your stores are not only very helpful, they also know the stock very well.
I was devastated when I found out that your store in the city was closed. I started going to the Prahran store to do my purchases. The girls there did tell me you were re-opening a new store in the city. I am now shopping at your new store and love it!! I was there just the other day picking up a bra I put on order. It was a seamless transaction. Thank-You for having your stores available to me and I hope many more will pop up around Melbourne.
Julie, March 2015
For the very first time in my life I have a sports bra that not only looks good, it fits PERFECTLY. NO BOUNCE, AND IS SO COMFORTABLE. I can barely feel the shoulder straps. For someone that has huge channels in my shoulders from years of having to wear such tight straps to support the weight this is just amazing. Thank you also for the beautiful gift wrapping... it truly is a gift.
Maura, March 2015
I came across your business when I was in desperate need of a well-fitting bra, as all of the regular shops just didn't carry anything suited to my size. I ended up googling big bra stores in Melbourne last night and that's how I came across your website. This afternoon I came well out of my way to visit your Highpoint store and I was extremely happy with the range and especially the service. I went from being very uncomfortable talking to lingerie sales assistants about my cup size and getting properly fitted.
I wish I remembered the name of the woman who helped me, because she made me feel so comfortable during what is usually a confidence lowering and dreaded task. I was able to find my perfect fit after just three different sizes which is the quickest it has ever been and I am now wearing the most supportive and well fitting bra I have ever owned. I am nowhere near the size that I have bought in the past, but I now know where to go in the future.
Being a 19 year old with what I now know is a 8H size, I was actually looking into breast reduction surgery recently, although with such a great fitting bra now I don't think that will be necessary. Looking at your website I can tell that your Highpoint store reflects the ideology that is shown in your company's vision, and I would like thank you for creating a company which changes the way of an average lingerie store.
Nicole, March 2015
Can I just say how much I wish I had found Brava YEARS ago? As a well-endowed woman, I should feel like a goddess, but instead over the years I've been subject to:
- * Snappy, mean, poorly trained "fitters" at Myer and David Jones - their grotty and harshly-lit change rooms add insult to injury.
- * Being criticised by a boyfriend for "not buying bras at Target like normal girls do" (hello - because there is nothing there in my size! ...and don't worry, I got rid of him!)
- * Terrible advice from Bras and Things - "the centre gore is meant to sit far away from your body if you have large breasts". (Oh and PS - not as if they knew the term "centre gore" - I only know that from the copious internet research I have had to do to teach myself how to fit my own bras, because no-one else in the bra-fitting industry seemed to have a clue...)
- ...that is... until I met Brava.
- * Friendly, gorgeous assistants who are so respectful, caring, knowledgeable, and just never seem to get bored of bringing out style after style.
- * Change rooms that are simply stunning - like a sumptuous boudoir!
- * Such a gorgeous range, from workday to va va voom and everything in between.
I have always been a DD and hated it. I dreaded bra shopping like a trip to the dentist. Now I am working hard to get back to my pre-kids weight, and because my breast shape has changed, once I hit goal I am actually worried I am going to be smaller than a D. Once upon a time this would have delighted me. Now it horrifies me - because it means I can't be part of the Brava "club" anymore!
So thank you for creating this amazing shopping experience for busty girls everywhere. Brava truly makes me love my assets.
Lauren, March 2015
I recently visited the Melbourne store and was served by Pip. She was just beautiful!! Being a larger person and being self-conscious always makes me a bit hesitant to be fitted. I have only ever been fitted once because of this, but seeing as we were going to be in Melbourne, I was determined to be properly fitted after finding your store on Google. Pip was respectful, helpful, guiding and nothing was a bother to her. I hope that I thanked her enough for all she did for me that day. I now have some lovely colourful bras for the first time in my 50 plus years. Thanks Pip.
Libby, March 2015
In a word, my experience was INCREDIBLY AWESOME. Ok, that's two words, but they are both deserved. You see, I'm a street model at Curvy Couture (the plus-size event at Melbourne Fashion Festival) in March, and I realised after various fittings of immaculately constructed designer clothes that my boobs appeared to be frowning at me. I have never invested in high quality underwear before, but I'd had a friend recommend Brava to me so I popped in to my local just for a peek at what was on offer. I was greeted by the lovely Pip, and I must admit I was a little nervous because she isn't plus size, and I was uneasy about how well she would be able to understand my struggles.
Within about 30 seconds of talking it became evident that her size was irrelevant because she is an expert in the field, and an incredibly lovely person, to boot. I explained I needed 2 different bras to wear under the garments for the show, and she set to work helping me find the perfect size and styles. In total I probably tried on close to 10 different bras, and although the store was a little busy (she was also helping the lady in the dressing room next to mine), she never in any way made me feel rushed, pressured, or that her attention was in any way divided. She was patient and sincerely interested in how I felt about each bra, and knowledgeably navigated the stock to select the next option for me to try.
Pip also provided great advice on caring for my purchases, and was just all round a wonderfully supportive and encouraging woman. I have only owned my bras for 2 days now, so I can't really comment on those. But what I will say is that my customer experience was so fantastic that I already consider myself a Brava convert, and have been recommending your shop/s to my well-endowed friends. Well done, ladies! Keep hiring beautiful people like Pip, and providing us with excellent service and quality products!
Kobi Jae, February 2015
I was recently in your Maribyrnong store where I received excellent friendly service from Elin. The hooks with the labels in the changing rooms made me laugh. What a great idea to avoid confusion. I came home with one new bra (wrapped in pretty pink tissue paper and in a lovely discrete carry bag) and another one on order. Two days later I received a phone call to say that my bra had been posted and I should receive it shortly. Two working days later (today) my bra arrived. Mind you, I live in country Victoria and sometimes the mail can be slow. I couldn't be any more pleased with the service I received on the day of purchase and following. The whole experience was very enjoyable.
Shirley, February 2015
I have been a customer of Brava for years. You've helped me find the right underwear for many special occasions, including my wedding last year. Today I visited the Prahran store because I am 17 weeks pregnant with my first baby. I really didn't have much of an idea of what I was looking for but Myra helped me tremendously. She gave me some excellent advice about maternity bras and also what to expect in the months ahead with changes to my body. I feel confident that as I progress with my pregnancy Brava will be able to help me out with all my changing needs.
Carolynn, February 2015
I just wanted to write and tell you that I think your company is brilliant. It's often been a challenge for me to find the right bra (being larger than a D cup) and feel comfortable in the process. I've just shopped at your Bourke Street CBD shop (thankyou for putting one in the city) and was served by Pip. She gave me the best service and made me feel really comfortable and confident that we would find a great everyday bra for me. She listened really well to what I was after and was super efficient at working out my size and making recommendations from there. Thanks so much for a great shopping experience. I know where I will be buying my bras from going forward.
Kelly, February 2015
My 19 year old daughter and I visited your Prahran store today for the first time. I cannot begin to tell you what a positive experience she had in the capable hands of Rachel, and I with Carolyn. The choice, quality and range available for the ladies who need more than "off the rack" lingerie was so refreshing and while we did purchase 7 items today, we will be returning for all of our needs in the future.
Karon, February 2015
Thank you so much for being wonderful to my daughter. She is now a young adult and all her life has had to wear frumpy nanna bras due to her G cup size. NO LONGER. We have now been to Brava several times and each time the experience has been positive for her G cup! Bra fitters have been helpful, professional and 'yes we have your size'. Thank god. She can walk out with a parcel and not feel like a freak. Please continue to employ bra fitters who have empathy, professionalism and a touch of humour. It is appreciated by us. Will come again next time in Melbourne (as have now bought a little something for me also and have dragged by other daughter along too).
Wendy, February 2015
Had the best bra shopping experience ever and I mean ever!!! No funny looks from the sales staff or them trying to squeeze you into a bra that they think will fit and no granny bras. For the first time ever I have four amazing bras, all different. Normally I'd find a bra that sort of fits and buy as many as I can. The lovely assistant I had today made me feel normal and not like a fat freak with big boobs. Thanks for that. I will definitely be back all the way from Geelong and I will be telling all my big busted friends too!! Oh and the best thing is that you do bathers all year round yay for that too!!!
Jocelyn, February 2015
I have always hated buying swimwear. That is most unfortunate as I love swimming! I guess I have never been fully satisfied with bathers that I have purchased as I have found it difficult (almost impossible) to get adequate coverage over the bust in non-specialist stores. It's very disheartening. Recently I discovered Brava online and was pleased to see that a store was opening in the Melbourne CBD.
On a recent visit to Melbourne (from my home in Launceston) I called in to the store. Gracie responded to my query about swimwear. I showed her my current bathers (I had brought them in) and from that she showed me into the fitting room and brought me in many items to try. I was astounded as most of them were good for me. I ended up buying a swim bra, bottoms and a tankini. I feel very supported in the bust when I wear them and they look great. It is such a nice feeling to feel relaxed and confident (not embarrassed) at the pool/beach. Gracie provided excellent service- very professional yet friendly also. Well done Brava. I will be back.
Sally, February 2015
I wanted to send you a few lines to tell you about the lovely shopping experience I had in you city store with Pip a bit over a week ago. Pip was delightful and made me feel so comfortable and welcome while I tried on a zillion bras. Not quite a zillion, but I bet it feels that way when you have to hang them all up again. Nothing was too much trouble for her and at no time did I feel that she didn't have time for me.
That is quite a feat when the store was so busy. This is such a contrast to when you shop for anything anywhere else. Pip is easy to talk to, and listens to what you like and don't like about a bra to find you the perfect one. It was also the bra I would never had picked out for myself. So a huge thank you to Pip, and to both of you for developing a store with such a b focus on no only service but selling the right product for that particular customer.
Lou, January 2015
I just wanted to let you know I had a fantastic experience when shopping at Brava Highpoint today. Bra shopping has usually been an online experience for me as most stores don't stock my size, and I haven't shopped for bras in person for many years. I went into the store looking for bridal lingerie, and both staff members were friendly and helpful. I was served by Chloe who took the time to ask me about different aspects of my wedding dress and what I was wanting from the underwear. She provided me a range of different pieces to try on and examined the shape and fit.
I have previously been wearing size 10G, Chloe showed me this was actually too big in the back, she moved me into an 8GG and the fit and feel was immediately better. I ended up buying two pieces for my wedding day, then once I got home brought another bra online at the Brava store - in my correct size. I will definitely be shopping with Brava again both in store and online, thanks for making this possible and bravo to your wonderful staff!
Lisa, January 2015
I have only just found out about your store (sadly). I visited the city store on Tuesday and it was fantastic! I've had a notoriously bad experiences buying bras in the past, where I'm lucky to find one bra that fits in the entire shop. Your team helped me find exactly what I was looking for within about 20 minutes and it's such a gorgeous bra!! I can't wait to go back and buy a whole selection. Thank you for making me feel like a normal, gorgeous woman. Bra shopping will no longer be a scary experience! I look forward to going back.
Hannah, January 2015
I'm 20 years old. For the past 4 years I have only shopped in Brava for my bras. My mum was not the best when I was going through the awkward stage of puberty. She didn't have the same problem: big bust. I say problem because it was. When she took me to get fitted I walked out with a size 10C. I thought, "This isn't comfortable but this is what I'll have to get used to because I have big boobs".
I got to the age of 16 where I started shopping by myself. I walked into bras and things and couldn't find a good fit. It was embarrassing learning this all on my own. The lady at bras and things referred me to Brava. Finally. I lived an hour from Melbourne. I got the courage to take the train into the city and onwards to Prahran. It was pouring that day with storms brewing. Walking in the rain from the station I finally made it to the charming boutique store. I dragged my younger brother with me and he slumped into the 'husband chair'.
Within moments I'd been fitted from my mums diagnosis of 10C to a 6F. Wow. I really feel that the experience I had as a young teenage girl in Brava changed things for me. I didn't have to feel ashamed of myself anymore. I felt I looked good. And comfortable. It was a relief that I didn't have to wear 'grandma' bras to support myself. But it was not only the 'bra' that made my experience. I was treated very well by your staff. I wish I remembered the lady's name. See the reason I can so comfortably walk into a clothing store now is because she made me feel like I was normal and perfect the way I was. She didn't cringe at my appearance half naked. I felt I had nothing to be shy about as a girl growing into a woman. Instead of "Your bust is too big and your back is too small to fit OUR bras" she made it "This is not the right bra for you, but we will find one that is". It was a huge turning point in body confidence for me. I even walked out with a sports bra!
Today as I was being served in your store at Highpoint, I was reminded of my first time being fitted when I overheard another young girl. I could hear her relief. She just grew more and more comfortable within herself each time she tried on another bra that 'fit' her. I felt so good knowing how much confident she'll feel now. I always recommend Brava because I'm certain any woman or young girl will walk out confident in herself and happy with the service. I hope your staff feel proud that they make so many woman's day. Thank you for your time and service.
Bianca, January 2015
I want to affirm Gina from Brava Highpoint for her wonderful assistance to me on New Year’s Day. It was so nice not to be in a rush like I would have been at any other time. Gina knew exactly what I needed and I left the store with four new bras plus one more to come by mail because the colour wasn’t available in store. The last one arrived today and I am very happy. It seems that Elomi bras are my salvation – so comfortable and supportive. No more hassling in department stores to try and fit myself or get changed every 10 minutes to go and find new sizes for me! A visit to Brava is well worth your time and money as you will not be disappointed. Many thanks again to Gina and to the Highpoint store for being open on a public holiday.
Bronwyn, January 2015
Just wanted to give you some feedback on my awesome Brava experience! I hadn't bought a bra since the birth if my second child who is now three. Having returned to exercise I had lost some weight and realized my bras were too loose. After a deflating experience at Myer the previous day, I decided to brave Brava Highpoint on a 40 degree day, both kids in tow, on a Saturday morning - yes I'm a wild child! I got to Brava ready to give my kids my iphone and dreading the whole experience, but I was directed to a comfortable couch and some toys and colouring books. I loved this place already! However, it was the service and the final outcome that nailed it - I came home with four beautiful and comfortable bras in my actual size (10DD and not 14C). I love them. And your sales rep Gina who was attentive without being pushy and knew her stuff. I will be back and I will be recommending Brava to all my friends.
Natalie, January 2015
I visited your Highpoint store this morning in search of a maternity bra. I had previously visited several Myer and Bras 'n Things stores in search of a bra with no success. I am currently 8 months pregnant with my first child and was finding that none of these stores catered for my increased breast size. I was feeling quite disheartened when someone finally recommended your store.
On arrival I was greeted by a friendly staff member who seemed very happy to help me. She quickly got me into several styles of maternity bras that not only fit but felt comfortable and stylish, I was instantly relieved. She offered great support and knowledge of the products which made the whole experience very comfortable. I couldn't be happier with the service that was provided and the great quality of the products on offer. I would definitely recommend your store to all of my family and friends who are in search of larger sized bras. I will be sure to return for more bras in the near future.
Sam, December 2014
Just wanted to let you know how great my first experience at Brava Highpoint was yesterday. The sales assistant Anna was excellent and I have never had a better experience buying a bra in my life. I am 6 weeks pregnant with my first child at 40 years of age and the first bra I was given to try was perfect in every way. The sales assistant was very attentive, knew exactly what I needed and sized me properly with a very comfortable maternity bra. I am in awe of how fantastic my experience was and my fears were put at rest along with my discomfort with the changes I am going through, Well done and thank you.
Helen, December 2014
I live in Warrnambool Victoria, 3 hours drive from Melbourne. My maternity bra fitting in Warrnambool was unsuccessful, leading me to good-ol' Google and I found Brava. I am 6 months pregnant and buying bras at the best of times is a challenge. However, the fabulous assistant "Pip" at Highpoint BRAVA made my pregnancy bra fitting journey easy. Pip's knowledge and experienced in maternity bra fitting was fantastic, as she educated me on how the bra is to fit and also the importance of breast tissue when wearing a maternity bra.
After my Brava experience, I was talking to my mother-in-law about it and the following week she went to Highpoint and got fitted by Pip and purchased three bras!!! A huge THANK YOU to Pip for a stress-free bra fitting experience.
Michelle, December 2014
As a big-busted and small-backed woman, I have always dreaded shopping for the much needed bra. As a big-busted and small-backed woman who just had a baby in the last year, even more so - the experience could have been tantamount to torture featuring lace and the dreaded underwire.
After being "fitted" at another lingerie specialty store at Highpoint, I was recommended to your store as they did not cater to my size. From the moment I stepped into your boutique, I was welcomed warmly by your staff. Bianca made my bra fitting experience pleasant with her good humor and specialist knowledge. I was not made to feel abnormal or freakish in anyway with my 12H - 14G bust, and after trying on what felt like a million bras, I still felt comfortable and welcomed.
So thank you Brava and thank you Bianca for lifting and separating my assets, for giving me some semblance of a figure back, and for reinstalling my confidence in my post-baby bust.
Louise, December 2014
I would like to let you know what a wonderful staff member you have with Pip in your Bourke street store. I have made a few purchases with her on different occasions and every time I have found her to be really friendly and helpful. She has always given me her undivided attention and she wasn’t satisfied until she had found me exactly what I was looking for. Today I must have tried on twenty bras in order to find the right one, and Pip was happy to keep bringing different styles and sizes. I have total faith in her ability to fit the perfect size and she encouraged me to try styles that I normally wouldn’t have considered - on both occasions I realised that her suggestions were spot on and purchased accordingly! I never feel pressured to make a purchase in your stores, however I don’t think I’ve ever left without buying something which is a testament to the service you offer and your staff. I am so happy that I found Brava and I will continue to recommend it to people.
Claire, December 2014
I have been a customer of Brava's for a few years now. You guys make one of the worst possible shopping experiences bearable, thanks mostly to your high levels of service. Until now, buying a bra is second only to buying togs for self loathing and frustration. Today I was helped by Gracie. She was run off her feet with other customers in the change rooms, but was still able to simultaneously provide all of us with excellent service. It's SO much easier for someone to provide advice and suggestions than getting undressed and re-dressed every time you want to go back out to find a different garment, and having your previous purchases on the database makes the hunt so much easier!
I am a 'traditionally built' lass (to quote the Number One Ladies Detective Agency) and anyone who is knows that a normal shop won't do! I also have a sports bra from Brava and it's brilliant. I used to have them sent to me from the USA because they were impossible to find here. Not now! I'm thrilled to have found Brava and will keep coming back not only for the great range of underwear but also for the excellent service. I have also been very well looked after at the shop in Prahran in the past.
Jill, December 2014
I cannot praise the service enough! Pip was attentive and helpful without making me feel monitored, finding me a great selection based on my vague description of looking for “something nice and colourful”. I was never made to feel like I was being a pain for changing my mind or wanting to try different styles, and when bras that I liked were not available in my size she would find plenty of other similar options for me to try on.
As someone who is notoriously terrible at finding bras that fit, I could not believe it when less than an hour later I left with 5 bras that fit perfectly and were exactly what I came in for – nice and colourful.
Both the range and service at Brava Melbourne are exceptional - most definitely worth the travel from Geelong, and I have been recommending to all my friends.
Emily, November 2014
As a large girl with very large boobs, I find bra shopping to be a nightmare. I have left many other shops in tears, not only due to the lack of stock that they have to fit me, but also due to the way the staff treat me.
None of the above has ever been a problem at Brava. I first discovered you just over two years ago when I was getting married. I had been to many shops in Melbourne and just couldn't find anything to wear under my wedding dress. It was all very traumatic and distressing. Until I found your city store on Google. Within the hour I was visiting your store. Not only did I walk out with prettiest white (& hot pink - my favourite colour) bra and knickers set suitable for a wedding, I also had the biggest smile on my face. I had finally found something I felt pretty in. I also brought two other bras that day. Over the past few years, I have brought quite a few more as well.
Now, getting back to a few weeks ago. I was served by Pip and she was an absolute delight. She was so informative, knowledgeable and professional. She was also very kind and caring. I brought a black bra that was suitable for work and Pip made sure it all fit correctly. I then ordered two more of the same design in different colours. Two days later, I got a phone call to say that one of the colours had sold out, but the other was on order. I was impressed to be notified so quickly. Then just over a week later, I got a text message to say the red set had arrived. As I live a long distance away from Highpoint, the staff said they were happy to hold the bra for a few weeks until I could make it in. This makes me so happy. So now Thursday night, I have a planned trip to Highpoint to pick up my new set and I can wait!
I need to say Thank you to you for setting up such a wonderful store and also for hiring such brilliant staff.
Kate, November 2014
I would like to express my sincere gratitude to Lin & Maxine for founding the Brava stores. Until Brava was initiated, my options for bras were limited to overseas shipping with no guarantee of a fit or a sub-standard competitor. I was never given a correct fit & always felt uncomfortable. At a former size 12HH to 12JJ (when breastfeeding), then down to a 12GG you have always been able to accommodate my needs. My first visit was to your Prahran store, but since then I have visited both the city & the new Highpoint stores. It was amazing!!!! I have always found Brava staff go above & beyond. I have always been welcomed, even with my baby (now toddler) in tow. You provide me with a very discrete professional experience & I always leave your stores feeling a million dollars. It’s like stepping into a private luxurious setting. Thank you, thank you, thank you Brava for helping me feel more womanly & special.
Katie, November 2014
I'm sure you receive so many comments on how wonderful your store is. No wonder! My 15 year old daughter and I travelled to see you for the first time last week and thank goodness we took the time to do so and found you. We were both thrilled with our purchases after being professionally fitted and assisted. My young daughter especially has had so much trouble finding something pretty, comfortable, supportive and in her size. She's a thin little thing but quite blessed in the upper region. Finally she can feel like her friends and wear some colour and style too, while getting great support. Thanks so much again. We will definitely be back!
Sonia, November 2014
Thankyou so much for providing a store that not only caters to bigger busts but also offers gorgeous swimwear & feminine, sexy lingerie. Amazing!! I was fitted for a gorgeous bikini and it was the first time in my life to have such a fun, colourful & perfectly-fitting, supportive bikini top. The lady that fitted me was so helpful, patient and best of all, knew the brands, sizing & how to fit properly back to front! She wasn't giving up until we found the perfect fit. I was so impressed that I thought... While I am here with this wonderful lady, I better make the most of it & get a sports bra too. I got a colourful Panache one & again, it's the first time in my life to have a colourful fun bra. And especially a sports bra!! Who would have thought?
Usually doing the swimwear or bra shop I have always walked out with bras that are ill-fitting, but the closest to fitting that I could get. And honestly, feeling most upset with my body. While I stood at the counter at your store I thought 'if only I had found you 10 yrs ago!' I could have kissed the lady who helped me I was so pleased! I am so impressed with your store & I walked out with the biggest smile on my face! I will definitely be returning for all my underwear & swimwear needs.
Kate, November 2014
I have been shopping at Brava ever since I heard about you 6 years ago. I was about 14 at that time, and after many tears in a Bras N Things change room (as not one bra in the store fit me, let alone the "pretty ones" that a 14 year old wants) the shopkeeper gave me your card. I love coming to Brava as you get one-on-one assistance from the moment you walk in the door. The fitters get to know you by name and understand your big-letter/small-number difficulties. It's wonderful being able to have a choice of bras, sports bras and bikinis. The staff are amazing and always willing to go the extra mile, dig for that irregular bra size, and order in what they don't have.
Olivia, November 2014
I am a third-time lucky customer to the lovely Brava. Two or so years ago, I ventured into your city store and my daughter (a repeat customer also, may I say) and I left armed with new bodies thanks to our new bras!! I kid not!
During winter I trekked out to Prahran, and since then have lost a few kilos and toned up a little. So with the day off work it was time to venture into your new Bourke St store. Well was I lucky, Pip kitted me out in two gorgeous bras and showed me how to wiggle and I am ecstatic, new body for summer attire - couldn't be happier! I am a vain 51 year old and was incredibly conscious of my bust, no longer! Your bras and experienced fitters make all the difference to not only my outfits but also my confidence!! Thanks to Pip you were great today!
Susan, November 2014
I just thought I'd send in a quick email about my fantastic experience yesterday at the Melbourne store. I was served by Pip, who was absolutely exceptional. I've been a customer of Brava for many years and my experience yesterday was the best I've ever had at a Brava store.
I'm getting married in a couple of weeks and wanted to buy a few new lingerie sets for my honeymoon. Pip was very helpful, genuinely excited for me and extremely knowledgeable about the range of lingerie in stock - she knew exactly which styles and sizes that would be perfect for my body shape, which can sometimes be a bit tricky to get right. She was very professional and personable and immediately made me feel at ease (definitely an achievement when trying on lingerie in front of a stranger!).
I originally planned on only buying one or two lingerie sets, however I was so happy with all the styles Pip suggested that I couldn't leave them behind! I ended up spending over $500 and will be going back next week when the bras she's also ordered for me arrive in store. I could not be more happy with my experience yesterday and just wanted to let you know what a fantastic employee you have!
Stephanie, November 2014
Once again, I had a fabulous visit to Brava on Thursday last week, this time at the Highpoint store. I've always found the purchase of a bra to be a stressful, demoralising and a just-plain-god-awful experience that has left me in tears and empty-handed. Since discovering Brava one day while wandering through the city, I have never looked back! Oops... I tell a lie... just last month while on holiday in Queensland I subjected myself to one of those demoralising bra shopping experiences and left the store...in tears and shaking my head thinking "I should have just waited and gone to Brava!".
Anyway, back to my Highpoint visit... Upon arrival at the store I was greeted in such a way that automatically put me at ease - my fitter introduced herself and asked me how she could assist me. I explained my needs and was taken through to the fitting rooms. Love the pegs in there by the way! I was in brilliant hands. Right from the first bra I tried on to check on the size and cup fitting, my fitter knew her bras. She knew when to go up or down a size based on the cut and make of different bras, recognised that I had a short (but cuddly) body so bandless was best, and even chose bras without the wires between my breasts rising so high as to stick out or poke me in the chin! She knew her stock so well that few bras made it to 'No, thanks'.I was thrilled to have bras on my 'maybe' and 'love it' pegs! How the fitter managed to juggle the two, and at times three/four, of us with our different needs all without losing a beat and treating us with utter dignity (not pulling the curtain open wide to expose us, assisting where needed or knowing to give space) seemed natural and effortless. One doesn't come across people very often who seem to enjoy their work, and be happy for the customer... not the sale.
While not everything I wanted was in stock (this I'm ok with - it goes with being big-breasted) I got to check out the catalogue and was able to order COLOURS (that's right, she did mention something about the colours it came in, but I was dazzled to find a bra that fit so well)! Woo hoo! I would have been happy to leave a deposit but was told it wasn't necessary - now that's nice - knowing that if I didn't end up purchasing the stock it wasn't going to be a hassle to get my money back. I actually live just over an hour from Melbourne so wanted to pay for all my orders, and postage, so it could just be sent out when it came in store. The fitter said she would follow it up for me and find out if it was possible and give me a call. Sure enough, I got a phone call later that day and was able to pay for everything. Now I get to wait for my surprises in the mail (which we only get every 3 days)! Yep, not excited or anything! I was so elated on leaving the store I just happened to check out the babydoll rack... sure enough... something a little special for me (and hubby - but mostly me)! Wow - something sexy, pretty and in my size! Had to have it, too!
Anyway, I felt compelled to tell you that I think Brava is fantastic! It's lovely to have somewhere to shop that is not just for being big-busted, but bigger sized also, which allows me to feel like a woman again. You are providing a brilliant service to not just the clothing industry, but to women's self esteem! I tell everyone about you. I also felt compelled to extol the virtues of my fitter who was probably just doing what she does best.... but made my day! I love being a Brava woman! To Brava and my fitter - 'Thank you' just doesn't seem enough.
Kath, November 2014
I'm sure you hear this all the time (I sure hope so!) but I wanted to get in contact and tell you what a fantastic experience I had at your Goldsbrough Lane shop on Wednesday. I had not been into a Brava shop before, and I was on my last day of a break between uni and work so I decided to head in and check it out. I know you've heard all the stories of disappointments in other lingerie shops, so I won't repeat them here. I'm happy to say those days are over!
The shop looked incredible and had a great atmosphere and I was pleasantly surprised to note the range of sizes on the racks (you never believe it until you see it!). While hovering over a lovely pansy-covered Freya bra I was approached and had a quick chat which resulted in me joining the queue for the fitting rooms. Here I met Pip. She did all of the right things - ALL OF THEM!! She ascertained my needs, treated me like a real person, asked what I wanted and what I wear and bought me an amazing array of products. She walked me through the trial and error process (being terribly tolerant of the fact that I was a wee bit hot and bothered!). She made the whole experience fun and made me feel important and attractive and like I was part of the process - not just a problem to be solved.
While we couldn't find my perfect bra (50's shape in a nice bold colour) I did go home with a fabulous new bra that fits my needs and feels great on (I'm home alone today and am still wearing it - it's that comfy!), an order for the lovely pansy one, a serious wish list, links to the web site, and a fabulous feeling! You have a great business and I'm impressed by how happy your staff are. I am especially impressed by Pip but I have faith that your hiring process means that you get the very best. I do hope you pass on my thanks to the City shop and to Pip in particular, my visit to Brava has restored a lot of my faith in shopping! Keep up the amazing work and I will be visiting again soon.
Terri, November 2014
I would like to let you know that I had the best experience at your Highpoint store. First of all, I'm not a very showy person and never get fitted for the right bra knowing deep down I'm screaming for help! I get shy and I hate feeling like this at my age 36 it's embarrassing to admit.
I was at Myer Highpoint and needed to buy maternity bras (first time) and I'm in my 2nd trimester. So this is all new to me and I needed help. I asked a lady about some bras and she looked at me like I was asking her if she sold hot dogs? After her weird look I grabbed some bras and hated everything, I started to cry in the change rooms got dressed and remembered your new store.
I walked in and got greeted by a wonderful person by the name of Bianca. I asked her for some help and yet again I got emotional and started to cry. Bianca immediately asked me if I wanted some water and attenend to my needs. She was so beautiful and made me feel better straight away, I felt so much better and was happy to have Bianca help me find the right bra. She fitted me perfectly and I walked away with 2 new bras. I apologised for crying, but I guess the awesome hormones that women get to experience daily its hard to control, she was a breath of fresh air and a blessing to have in a nice store.
I wore my bra today and loved it! The straps didn't dig in and my boobs finally have a proper home. I look forward to going back and having Bianca help me again. You have great staff , thanks for making me feel better.
Maria, October 2014
I visited your new store in Bourke Street yesterday as due to taking medication I had gone up a couple of bra sizes. Wow. What a fantastic and positive experience that was. A beautiful young lady by the name of Taquia served me. She was lovely and so very helpful. I walked out of your store with two bras and a smile on my face. Thank you. I was lucky enough to have Taquia helping me but I had a sense that all the staff in this store would be just as helpful. I left the store and immediately text one of my colleagues about my shopping experience and she told me that she will be visiting you soon. People are very quick to criticise and slow to congratulate therefore I thought it was important I pass on my feedback. Thanks and see you again very soon.
Jenny, October 2014
For years I've struggled to find comfortable bras that fit properly and look nice. A friend suggested I try Brava, she has been shopping with you for a few years now and in her words "wont go anywhere else for bras". After such a great recommendation I visited your Prahran store today. What a wonderful selection you offer in your store. I was overwhelmed! The staff were so lovely and friendly and really made me feel at ease. Myra helped me today with my fitting and I bought two sports bras and two t-shirt bras. I love them. They are so comfortable, and I feel so nice wearing them, as they actually fit properly, look nice, and what a difference it makes to the shape of a t-shirt or shirt etc. when you have a proper fitting bra!! Thanks for establishing this fabulous shop ladies. You have made my day!
Mandi, October 2014
I have used your company for some years now and think that it is just amazing! The store in Prahran has always set a high standard for customer service, and after my trip to Highpoint yesterday I can now say that the high level of standards is right up there at Highpoint too.
I walked into the store and was greeted with smiles. Pip was the girl who assisted me and she was fantastic. I walked in and basically told her I use to be a 12 or 10H and have recently lost weight and have no idea what size I am now. She suggested a size to start with, and knew the range very well as I explained what my old bra was and she knew exactly the one and worked from there.
Bra shopping is never enjoyable for me. But I was in and out within 15-20 minutes with bras in hand and a smile on my face and the experience was just lovely. I feel Pip is a real asset to your store and business, and as per usual I will be back again and spreading the word of the amazing service I received. Thanks again for another amazing experience.
Jenna, October 2014
I don't normally give feedback after shopping, but visiting Brava on Bourke Street today was such a great experience that I wanted to. I'd never been in before, and was a little bit anxious because in my experience, bra shopping tends to be difficult and/or disappointing. I felt relaxed straight away in the store, was offered help and found that the fitter (Allison) really listened to what I was asking and made suggestions perfectly matching my needs and my body. I left with three gorgeous bras, feeling relaxed and good about my body. I can't wait to come back again!
Emily, October 2014
I have had some trouble getting a nursing bra that works well for me and have gone through a few iterations. I went into your Highpoint store on Monday and was served by Pip. She was really helpful and made an effort to sort something that worked well for me. She was even kind enough to offer me the fitting room while I gave my bub a feed; very helpful as we could get lots more shopping done then! Really good customer service at that store.
Amanda, October 2014
I just wanted to say how happy I was with the customer service I received from Katie at the Prahan store last month. Katie was so helpful and friendly, it was really nice to be served by such a lovely happy person. Katie took the time to help me get the right bra , I was so happy I left the store with not one, not two, but four amazing, beautifully fitting bras. I'm sure you already know, but just wanted to say Katie is a real asset to your business. It's very rare these days to find such a happy & helpful person. Thanks so much for helping me - I feel awesome in my new bras. I look forward to my next bra shopping spree :-)
Jess, October 2014
I'm quite a difficult person to please when it comes to bras, and my fit (6GG) is always difficult to find, especially in the styles I'm after (not a fan of balcony bras!). As soon as I walk into the store, I am greeted and helped by knowledgeable and kind staff. The store is always neat, organised and, more importantly, warm. The staff ask the right questions and find out what I'm looking for exactly, and always fit me with the correct sized bras. They know a lot about their bras, and are helpful in answering my qualms about what I should get, since most bras I like do not come in my size, but the next band up.
From my last visit, I went in looking for one bra and left with two perfectly fitting bras. This is my go-to shop, and I always look forward to my visits because I know I'm going to find what I'm looking for - even if I don't know what that is yet.
Nicole, September 2014
I bought a bra today at your Prahran shop and I would like to thank you very, very much for the amazing service. Leanne was very competent and helped me find the perfect bra: right shape, size & colour. I've always been very impressed by your expertise and I have never been disappointed by your products. I'll keep coming back forever!
Anne-Sophie, September 2014
I visited the new Highpoint store today and had a great experience! I was served by Gina who was really helpful and friendly. I always have a nightmare finding bras that fit, but she made it so easy and before I knew it I'd found exactly what I was looking for! Thank you, thank you, thank you simply for existing... Since I moved from the UK you have been my only hope when it comes to decent lingerie and I'm so pleased to have found you! Now if only more brands did my size (8DD)... I live in hope!
Georgina, September 2014
I'd just like to commend the ladies at your Prahran store, in particular Leanne who helped me FINALLY find a great bra! Turns out I was wearing a 14DD when I should have been in a 12F!! I'm so so grateful, I can't tell you the relief on my back and my mind now the old girls look smaller in clothes and I look less pregnant all the time - which is exactly what I wanted! Unfortunately I live in Sydney so I won't be able to come see you ladies more often, but I will buy my bras from now on exclusively from your online store. Keep up the good work!!
Lily, September 2014
Just discovered your store at Highpoint today and was ably assisted by Gina who was quick, knew her products well and made helpful suggestions. It had been years since I had been assisted by anyone in a bra store, so thank goodness Gina fitted me with an every day bra and a badly needed sports bra. Another happy customer! Thanks for your time.
Leonie, September 2014
I would just like to thank you for your fantastic staff. I travelled to Melbourne from Perth a week ago, and one of the reasons was to visit Brava to purchase some much needed new bras as I knew I would find exactly what I needed at your store (unfortunately Perth offers very minimal options). Once again, the service I received was just outstanding as it has been the last 2 times I have been to Brava. I was attended to by Elin and she was just wonderful and spent so much time helping me, and was so very patient in finding the right bras to suit me. I look forward to visiting your new City store the next time I am Melbourne.
Danae, September 2014
Just want to let you know i had a marvellous experience in your Highpoint store today. The assistant was very lovely and so helpful with out being too pushy. She kindly wrote down a coupe of the bras I couldn't decide on, I will definetly be returning to purchase those and hopefully many more. Bra shopping is no longer the nightmare it has always been for me thanks to your store. Thank you, thank you, thank you.
Susan, September 2014
I just wanted to say I went to the highpoint store on Saturday and as always the service was excellent. I struggled for many years to find bras that made me feel good and the day I found your Parahan store I knew I never had to look again. Keep doing what you are doing.
Claire, September 2014
Just wanted to say I visited your store in Prahran on Saturday with my mum and was so impressed by the girls there. My mum is not very mobile and Pip and another young girl (unfortunately I didn't get her name... kinda curly hair, with glasses, I think) were so amazing and accommodating. Grabbing chairs, glasses of water and of course fitting the perfect bra. They looked after both of us and we walked out with 7 bras between us and huge smiles on our faces. To have such a hard and often challenging chore made so easy for my mum really meant a lot and we are both very grateful for that. Thank you so much and please pass on our gratitude to the girls. We will definitely be coming back (never going to Myers again!!!)
Siobhan, September 2014
Shopped at Highpoint last week. Fantastic service. Was helped by Gina, who was a great help. Will certainly continue shopping for bras at your shop. Impressed by the range in sizes and styles.
Jane, September 2014
I would like to provide some positive feedback from my recent experience in your Highpoint store. This was my first visit to your store, and the shop assistant Anna was extremely helpful and friendly, I could not have asked for better service. She gave excellent advice and recommendations, and made me feel very comfortable. I purchased one bra for an event, and I will definitely be returning the next time I need a bra. Made a usually stressful experience very easy. Thanks!
Emma, September 2014
Just wanted to let you know about how fantastic the staff at high point store were on Tuesday night for their 15% off sale. They were very busy but managed to make us all feel amazing, comfortable and confident in our perfectly fitting bras. I had to be measured and re-fitted for post-pregnancy changes, and straight away she choose the right size. AMAZING. Time spent to help me find a few bras, and patience was excellent. I have shopped at Brava for a few years at the Prahran store and am so excited to have this store close to home at Highpoint. Awesome staff, awesome bras, awesome service.
Linda, September 2014
I am a trained bra fitter and am a difficult size to fit. Generally people find it hard to fit me. I am also fussy, because I don't like bras that are too "granny like". Anna was patient, courteous, professional and persistent. She did well to find me two bras that I liked and that fit. I think she did a really good job while remaining calm and professional. Anna should be congratulated on her professional and excellent customer service. I have referred several people to Brava since and have noted that you are soon to be opening at the cnr William and Bourke and have been telling people that too. Brava!!
Jennifer, August 2014
I went to your Prahran store last Saturday to a packed shop and waited for a time until Kathleen showed me to a fitting room. She was fantastic and fitted me with several bras but I eventually settled on two Prima Donna Madison bras, plus a Prima Donna Couture Underbust Shaper. I will be back as your service is second to none and I could not ask for a more helpful attendant than Kathleen.
Marilyn, August 2014
My Brava experience was a wonderful, positive experience from my first tentative foot in the door of the Prahran store to my second visit there to collect extra bras that I'd ordered. I've always been very "well-endowed", as my mother put it, & have always had to wear practical bras with good support - no tiny, lacy egg-cup bras for me! As I got older I continued to buy the same styles & models with just a few fittings in department stores along the way. Belatedly, I began to realise that my shape was in desperate need of an overhaul - hence my visit to Brava! The fabulous Kathleen patiently brought bra after bra for me to try - each time making a marked improvement in shape & silhouette! I happily went off with two different styles and also ordered a sports bra. My sister thought I'd lost weight & I was seriously pleased with my new boob shape!!! My second trip was to collect the sports bra & two more of the style that I preferred. I can't believe the difference my new bra has made to the fit & look of all my clothes - I'm very grateful & am encouraging all my friends to visit a Brava store.
Lorraine, August 2014
I am writing to say I have the most amazing customer service I have ever experienced at a Brava store today. It was at Highpoint Shopping Centre in Melbourne and I was served by a lady named Pip. She was so helpful and I have never experienced such great service as I did with Pip. She went out of her way to help me and made me feel really comfortable. I will definitely be going back to that store for all of my bras.
Brooke, August 2014
Would just like to thank you so much for my beautiful bras that I have purchased from your stores. Every time I go in I get such fantastic service and come out with a new beautiful bra :)
Carly, July 2014
I love Brava so much! It used to be impossible to find bras in my size and fitters that really know what they're talking about, but Brava provide a fantastic service with quality products. So happy you're at Highpoint now!!
April, July 2014
I have never been greeted by more friendly and caring staff who KNEW what they were talking about! Amazing selection, from sexy to practical for myself and my 8FF's. Referred all my friends to you.
Eliza, July 2014
I was in your shop this morning with my daughter and she was looked after by Rachel. Her service, attention and assistance was remarkable. Being of the larger size, Rachel was able to fit my daughter in the right bra and made this shopping experience a lot more comfortable than normal. Thanks Rachel for this experience this morning.
Michelle, March 2014
I just wanted to pass on a message to the Manager of the Collins Street store about a member of staff, Pippa. She was professional, friendly and delight to deal with. I appreciated her honesty and "normal" ness (as in not intimidating compare to the scary DJs nonnas that bark at you!). Thanks Pippa.
Laura, March 2014
I just wanted to let you know that I received my order and I absolutely LOVE the bras. Thank you so much for make these pretty products available for girls such as me. I have a lot of trouble finding bras for my small back and larger cup size, let alone something that doesn't resemble a 1950s maternity bra!
Thanks, also, for making it all easier by allowing for internet orders.
Mia, January 2014
While I must confess that I don't remember the name of the assistant who assisted me today, I cannot speak more highly of her, nor of how warranted your reputation is. I had previously researched via Google as to the best place to go for a bra fitting, and Brava's name came up over and over again... I visited your Melbourne store today, and within moments of arriving was greeted so warmly and with much enthusiasm. There was no awkwardness, no feeling self-concious, just the knowledge that you were in the hands of someone who knew exactly what they were doing - and better yet, no measuring tape. Your assistant simply looked, whisked away, and was back in seconds with the most perfect fitting bra. I couldn't have been happier. Being properly fitted is amazing, and I was, so quickly and with such warmth and expertise.
I was so happy in fact, that I wore my new correct fitting bra out of the store, and had the assistant throw the one I had been wearing in the trash. To any woman who wants to be fitted and helped by an expert - go to Brava. For their service alone, they are more than worthwhile. For their range, they are great. For their knowledge and expertise, they are amazing.
Thank you Brava! And see you soon.
Brigid, July 2013
I visited your Prahran Store last Friday May 10th. I was served by Kellie. What a great range you have and I have never been treated so well in a Lingerie store. Kellie was so kind and considerate... I am delighted with my new underwear and will be back to visit your shop even though I live a one hour drive away.
Congratulations to all your staff but a very special Thank You to Kellie who looked after me so well and made me feel like I was the only customer in the shop. Well Done.
Maria, May 2013
I would like to thank Kellie from the Prahran store for the absolutely fantastic care and service my daughter Kate & I experienced when we visited the store this Wednesday past. My daughter Kate has Aspergers and has a lot of difficulty finding a bra to fit her J size bust.
It was recommended to us by David Jones Chadstone that we visit your store, as you specialise in the larger bras. For the first time, Kate was able to try on bras that actually fit and was able to enjoy this most feminine experience without feeling 'crap I can't find one to fit'. After wearing her new bra the next day, Kate said that she didn't hurt at the end of the day and she feels absolutely great... So again, a big thankyou to Brava for providing a bra that actually fits the bigger busted woman. Cheers and we will be back for sure!
Deborah, February 2013
On a visit from country Victoria, I stopped at Brava lingerie in Prahran to have a look at your selection of bras in larger sizes. Karen kindly helped me and fitted me into an Elomi Caitlyn bra in my correct size. I bought three bras, including Elomi Betty and an Elomi three-piece swimsuit called Panzara. I had to write to tell you that it was the best thing I have done this year. I wear a 20 F and have been wearing uncomfortable and ill-fitting bras for years. I have worn one of my new bras every day, and they do not move once I have them on (including the straps which before always fell of my shoulders). The Caitlyn gives me a lovely line and I could not be more pleased that I found you Brava, and online at that. Karen was just so helpful and I felt very comfortable with her, so you will absolutely see me in your shop again and also online if I can’t get down to see you.
Thank you Brava and Karen for your excellent service and expertise.
Marilyn, February 2013
I just wanted to say I love what you have set out to do. I turned to the internet out of frustration. The stores in Canberra are populated with such hideous, unadorned and boring bras for women of my size! I spent hours trawling through websites before I found yours. I have since bought two bras on your website. My second purchase arrived today and I already adore it. I have been throwing your name around to all the women in my office.
So thank you for bringing beauty back to my bra drawer and keep up the fantastic work!
Eileen, January 2013
Yesterday I called Brava, concerned about an order I had expected to arrive before the weekend. I spoke to Lin who was very kind, and Lin told me that she would check some newly arrived boxes for my order. Today my order arrived, and I just wanted to express my thankfulness for Lin who was very kind, efficient and helpful. I appreciate the service.
Mandy, October 2012
OMG! This place has made my life so much easier and less stressfull! Found when my boyfriend was sick of me talking about ill fitting bras. He did a quick google and we were there within a half hour. As soon as I saw the store I was excited and not worrying. Having HH sized boobs makes it a bit hard to find bras let alone nice, pretty ones! We both went around the store picking out pretty stuff and I got trying.
Alice was my fitter and she instantly told me what would work and what wouldn't and she got about 20 different bras for me to try which was great as usually I am lucky if there is one ugly Grandma one in my size. She was young and fun not one of these awkward middle aged women with A cups who just make you feel weird and try to sell you bras that don't fit. She was truthful and wouldn't let me buy anything that didn't fit.
Also, we picked out some sexy corsets and stuff and whenever Alice and I both agreed that something looked good she was very obliging to let my boyfriend in to look. The quality is fantastic and the stuff is actually nice and sexy! Underwire that goes to where it's meant to and cups that hold up your boobs and no tiny little straps that don't do anything or really awkward thick ones that are hard to hide.
I used to cry everytime I went bra shopping because no one could find anything to fit and would pressure me into things and just make me feel like a freak. Now I am so excited to go back!!!! Prices and around the $80-$130 mark but with big boobs thats pretty normal.
Hollyo, September 2012
I was in your Prahran store last Saturday and I have to say that Karen turned my experience of bra shopping on its head! I already felt comfortable from the lack of tiny bras in the shop, but Karen was by far the best bra fitter I've ever been helped by. She didn't judge, she didn't make any rude comments, she didn't even bat an eyelid when I told her my size (12FF or 10G).
I'm used to bra fitters being negative, snide and not grasping the fact that I want pretty bras. Karen was very patient, brought me a huge number of bras to try on and even found me a gorgeous new bikini. She also wouldn't let me buy a bra that I liked, which was too big for me. I spent a lot of money (over $500) but I walked out happy. Not traumatised, upset, angry or cursing my shape.
Thank you Karen! And thank you Brava. I'm ranting to everyone who will listen about the great experience I've had with your store and your staff.
Em, July 2012
I received my parcel today and am extremely happy with the bikinis. Well done to you and your team, until now its been extremely difficult to find anything nice and supportive for big busts. Can’t wait to finish work and go swimming.
Thanks again, I will definitely be telling my friends here in Malta about your site and I for sure will be buying from you again in the near future.
Kerry, July 2012
I just wanted to say what fantastic customer service I received at the Prahran store. I've always struggled to find the right fitting bra, and have opted for minimizers in the past. However the other day I visited the Prahran store and was fitted by Karen, who did a great job; she got a strapless bra that actually supported me - which is something I never dreamed could be done! I just wanted to say how great the store is, and how impressed I am by the quality of the products and staff.
I will be recommending the store to my friends.
Naomi, July 2012
I first heard about Brava in a review on Frocks & Frou Frou blog about 18 months ago. But it was only today that I tried it out for myself. Thank you, thank you, thank you! Today I was fitted by one of your amazing staff at your Australia on Collins store. It was unlike any other fitting and before long I was out of my useless 22DD and into a sexy, well fitted 18F. Your staff were friendly, knowledgeable and efficient. I had 35 minutes and in that time I was fitted, tried on at least 10 bras, purchased a set and ordered another. You have a customer for life!
Jessie, February 2012
I recently purchased, over the Internet an Elomi Lara half-cup bra in size 18DD from your company, and I absolutely love it, thanks! It’s so comfortable, supportive, yet incredibly sexy and revealing. It’s a wonderful balance between pretty and practical. I think it’s one of the prettiest bras I’ve ever seen.
Thanks again and I shall be buying more from Brava Lingerie very soon.
Alisa, April 2011