Brava Lingerie FAQ
Why should I buy from Brava?
Buying lingerie online can be tricky, so we have done all the hard work so you can shop online for bras with confidence. Unlike many other lingerie websites, we actually have physical stores where we fit bras on many different body shapes on a daily basis. We offer 'Fitters Comments' on our product pages for most styles to assist you in selecting the right bra for your shape and size. Whenever you call or email us, you'll speak with a trained bra fitter who knows the ins and outs of every style on our website. Our product pages display delivery timelines, so you know how long your order will take to reach you. The Brava website is an extension of our stores; our staff are not sales people, they are highly trained and experienced bra fitters. We are all in this business because we love helping women to feel good. Our staff are wonderful, warm and here to help you.
Can I buy your brands from my own state?
There are Brava stores located in Melbourne and Sydney or you can purchase online from us 24/7 as we ship worldwide. We source the world's best lingerie and swimwear in D-K cup sizes; many of our brands are from overseas and you will find most are not available in mainstream stores in Australia.
What sort of packaging does my order arrive in?
We know discretion is important to you, so there is no reference to bras written on your package. Plain packaging is used with the name ‘Brava’ along with our address.
How can I pay?
We accept Visa, MasterCard, American Express, PayPal, and Afterpay. See ‘Payment Options’ for more information.
I paid using credit card / PayPal. When is my payment deducted?
Our online store is fully automated so your card will be charged on placement of your order.
How do I know when my order has been dispatched?
You will receive an email confirmation along with a tracking number and link for your parcel.
How do I return items that are not right for me?
Simply post back to us with a completed returns form including a description of why the item didn't work for you and whether you would like an exchange or refund. We will process your return within 48 hours of arrival with us.
How can I check that you have processed my exchange?
We will email you to let you know whether your requested item for exchange is available. We will certainly let you if there are any delays.
I requested a refund. How long does it take to process?
We process refunds immediately, however, it can take up to 5 working days to reach your account depending upon which financial institution you bank with and your payment method.
Got a question that we haven't answered here?
Simply email us at customerservice@bravalingerie.com.au or call 1300 4 BRAVA and our team will be happy to help.
