Returns

Online Returns

Need to return something you purchased online? No problem!

First Things First...We can only accept returns that are in a clean, sanitary condition. Items that are soiled, stained or odorous will be returned to the sender, and no refund or exchange will be processed.

 Online returns policy:

  • 30 day returns from day of dispatch.
  • Choose to receive a Refund, Store Credit or Exchange.
  • No returns on Clearance Items.
  • All items must be in original condition with tags attached.

Wearing recommendations:

  • Wear your bra at home with the tags attached for 30 minutes to ensure fit and comfort.
  • No full exchanges or credits provided for bras once worn for longer than 30 minutes.
  • Briefs or Swim briefs need to be tried on over your own underwear for hygiene reasons with tags on.
  • Hosiery may not be returned.
  • All items must be in original condition with tags attached.

How to return your online purchase:

  • We are currently in the process of upgrading our returns portal, in the meantime please complete this returns form and our customer care team will respond within 48 hours with the next steps. We apologise for any inconvenience caused.
  • Return Cover is an optional $3 service, included in your cart by default and able to be removed before you check out. It covers the cost of your return postage and is available on Australian orders only. It is non-refundable once your order is placed, including when you return in store.
  • If Return Cover was not included on your order, the cost of the return label is yours to cover. This is either invoiced to you or deducted from any refund due.
  • Brava will ship any exchange items to you free of charge.
  • Or visit a Brava store with your item/s.

In store Returns

As stated above, We can only accept returns that are in a clean, sanitary condition. Items that are soiled, stained or odorous will not be accepted, no refund or exchange will be processed

Instore returns policy:

  • 30 day returns period.
  • Exchanges & store credit only
  • No refunds for in store purchases or gift vouchers
  • All items must be in original condition with tags attached.
  • Return Cover is an optional $3 service, included in your cart by default and able to be removed before you check out. It covers the cost of your return postage and is available on Australian orders only. It is non-refundable once your order is placed, including when you return in store.

Wearing recommendations:

  • Wear your bra at home with the tags attached for 30 minutes to ensure fit and comfort.
  • No full exchanges or credits provided for bras once worn for longer than 30 minutes.
  • Try briefs or swim bottoms on over your own briefs for hygiene reasons.
  • All items must be in original condition with tags attached.

How to return your instore purchase:

  • Items can be returned to any Brava Store – Store Locator or posted to our Moorabbin warehouse at your own expense.
  • Items will need to be assessed by staff before honouring an exchange or store credit.
  • No returns will be accepted for worn briefs, thongs, shapewear with gussets or bodysuits with tags removed.

Exceptional circumstances

  • Contact us ASAP if you are unable to return your item within 30 days of Purchase. We will work together to find a solution and make notes on your order. 

Get in touch

We welcome your comments, and will endeavor to contact you if a different size or style may work better. Alternatively, contact our expert fitters for friendly advice by emailing hello@bravalingerie.com.au, calling us on 1300 427 282, or via our online chat.

Need Fitting Help?

Love the bras but not happy with the fit? We'd love to help! You can pop in-store with your items, book a Zoom Fit, for expert one-on-one help in the comfort of your own home, or by submitting a Virtual Fit Form and uploading images of your best fitting bra.  

 

Faulty Items

Do you think your bra might have a manufacturing fault? 

Most bras at Brava are designed to be hand washed only. The care tag on each bra has clear instructions, wash by hand.

Machine washing can lead to noticeable damage, which is clearly caused by a machine, whether it's the first wash or the twentieth. 

For your item to be assessed by our Customer Care team you are welcome to submit an return enquiry HERE

When submitting your return request:

  • Please make sure to clearly describe the issue, method of washing and drying, as well as uploading clear images of:
    • the damage
    • the front and back of the bra
    • The internal garment tag.
  • You will receive an e-mail notification stating that your request has been approved or denied. Please wait for this notification before sending your item back.

Please allow 48 hours for a response from the team. Thanks for your understanding!