Returning items purchased online
Need to return something you purchased online? No problem! Have your order number handy, submit a returns request and follow the prompts.
You can choose to receive a refund, store credit or exchange on items purchased from us within 30 days of dispatch, including sale items.
Please ensure that any briefs or swim briefs have been tried on over your own underwear for hygiene reasons, and that you leave the tags on. Hosiery may not be returned.
We welcome your comments and we will contact you if we feel a different size or style would be better. Alternatively, you can contact our expert fitters for friendly advice by email, phone 1300 427 282, or via our online chat.
Returning items purchased in-store
As we provide a fitting service in each of our stores, our in-store returns policy differs from our online returns policy. For in-store purchases, we offer store credit and exchanges only.
We want to ensure that you are completely happy once you leave Brava. We hope you love your purchase, but we understand that sometimes, once worn, your bra may feel a little different than it did in the fitting room. This is why Brava recommends you wear your bra at home with tags on for 30-60 minutes to ensure you are still happy with the fit and comfort, as we cannot provide a full exchange or credit once bras have been worn. However, if something doesn’t quite feel right, please let us know.
You can bring items you have purchased from Brava back into any of our stores (Melbourne, Highpoint, Hampton, Camberwell, Brisbane & Sydney) within 30 days for a store credit or exchange which will be processed once the items have been checked to be in perfect condition. We do not provide refunds for items purchased in-store or for gift vouchers.
Please note that due to hygiene reasons, we cannot accept returns of briefs, thongs, shapewear with gussets or bodysuits once worn and when tags are removed. Please be sure to try them over your own briefs on your visit to our store.
If you are unable to make it to one of our stores within the 30 day window, please call and let us know so we can make a note in your profile and work together to find a solution.
Free Exchange Service
Brava will send your requested exchanges free of charge. Please note that you must bear the cost of returns back to us.
Love the bras but not happy with the fit?
We'd love to help! You can pop in-store with your items, but we can even help you from home. Book a ZoomFit to have an expert one-on-one fitting experience in the comfort of your own home, or send an email to firstname.lastname@example.org with some details and pictures to receive feedback and advice on sizes or styles.