I dropped in to Brava in Sydney city on Friday about 4pm. I had no idea I had to make an appointment but Donna said she could squeeze me in. Somehow she persuaded me to spend nearly $500 in 20 minutes very happily! She's a fantastic fitter and saleswoman, just as good as Claudia (I think that was her name) last year.
JP, October 2021
I received my swimsuit this weekend, and was excited but nervous to try it on.
The swimsuit was excellent quality material, with a flattering cut. It is so good to have the option for both underwire and a DD cup for better fit.
The online experience is well organised, and it is great to see a range of body shapes wearing the range.
Karyn, October 2021
Hope you are doing well in this trying time
My recent purchase
I love it feels
Good to have the girls firm again
Your staff are awesome
Susie, October 2021
I ordered a new sports bra last week and before I knew it, it had already arrived (amazing given all the delays with packages). However, when I opened it, I had ordered the wrong bra - Panache sports 'with wire'. Anyhow, I thought, I can easily change it now that the restrictions are lifting in Melbourne, but I thought I would try it on and guess what - it's fabulous - I don't know why I hadn't tried it on before.
So, my mistake turned into a great outcome.
Louise, October 2021
After shopping in your CBD store for many years, I was a bit hesitant to buy your bras online during lockdown. But I recently received my 3rd Brava order since the latest Melbourne lockdown and it was amazing how some new lingerie can brighten my day. The fit from each delivery has been fantastic and I'm impressed that that's possible across different brands. Your service has also been amazing during what I'm sure has been a tough time for you and your staff as well. So I just wanted to say a big thank you and I look forward to visiting one of your stores in person soon for some new swimwear.
Kirsten, October 2021
I had my fitting with Amber and follow up with a lovely lady whose name escaped me.
I enjoyed the fitting, Amber was very attentive to my needs and concerns, she was very understandable of my preferences and did not try to push her opinion to me. She made me feel very comfortable through the entire session and quickly send a list of suggested items, as well as couple additional ones that I inquired about in the end of the session (sports undies).
I bought 3 items and when they arrived I initially thought that I need to change the size, but in the follow up fitting the assisting lady reassured me that while I can probably go a size larger in the band, the material is likely to stretch and I will not have as much wear out if it. She also shared that similar to me, she is between sizes and explained her strategies. She also made me feel extremely comfortable and reassuring that not only ladies with curvier bodies might have some issues with fitting in the specified size of clothing.
Maria, October 2021
Friday was the first time I had ever been to a Brava store, I had made my first appointment at the Sydney City branch. What a fabulous customer service experience, I only wish I'd known of the existence of the store much earlier. Donna was my fitter on Friday and she was amazing, she made me feel like a VIP customer from the moment I walked in to the time I left and I left with a lovely bag full of well-fitting, beautiful feminine lingerie. It really makes the world of difference when you are fitted and measured by someone who clearly is an expert in the field. You have definitely won me as a loyal customer and I will be returning next time I need some new lingerie. It is a full 10/10 for me for a great experience and convenient location. Thanks again!
I have nothing but good feedback! The Elomi bras I re-ordered are perfect. I’m grateful Brava keeps my info on file and I can just re-order.
I’m glad to now know about the “wear for 30 mins with tags” possibility as last year I bought an expensive bra from you but once home it hurt like hell. I had pulled the tags off though so didn’t attempt to return it. Not the shop’s fault as it was expertly fitted and was felt fine then.
I’m glad to know you accept bras in good condition for charity. Fantastic. I’m going to send in a few!
I’m delighted with your service! Thank you!
Christina, October 2021
Just received my bra today Prima Donna, Madison. Best bra I have ever bought. Fitted perfectly straight away. Love it!
Rosie, October 2021
Feedback from my first experience with Brava Lingerie as I was looking online for swimwear.
Although unfortunately the items did not fit and I’ve had to return this time, it has been a pleasure to find store that stocks 18D.
The brands and quality are lovely, sale prices also good. I’m on a low income but appreciate the value of high quality items.
I’ve also been very happy with the service, which is personal. I look forward to visiting your site again next time I need underwear.
TP, October 2021
Just wanted to say thank you for the recent delivery of my Panache shorts bra. As was suggested to go down a band size to a 12 H and they fit perfectly. I have always loved them, now for the gyms to open. This was the quickest bra purchase I have ever had, the first time I have used your company, after watching Mavel Lane on instagram, you are the best, unlike some where you wait weeks.
Thank you again for making the purchase so easy. I will most definitely be back, bra sizing is an ongoing battle just made alittle easier so thank you.
Loretta, October 2021
Thanks so much for my fabulous Prima Donna bras It’s wonderful, now that I can’t get to Sydney, that I can buy these with such confidence online. Also I know if they were not right then it would be simple to fix.
Wendy, October 2021
Huge thanks to the Brisbane team when I came in for my scheduled fitting. They were respectful, thorough, encouraging and determined to find the perfect fit. I purchased PrimaDonna bras, and ordered the PrimaDonna black cocktail swimsuit in a different size from the one in store. The fitters did a great job of calculating the correct swimsuit size for me. It’s gorgeous on, and I feel the best I’ve felt in a swimsuit for years. Very happy. Thank you. I’m so glad you opened in Brisbane. I’ve been shopping from Brava’s Melbourne stores and online for years. Nice to be able to shop closer to home. Excellent fitters for those of us who are more challenging to fit.
Chris, October 2021
All I can say is WOW!
As a large busted lady I have spent a lifetime and a fortune on wearing incorrect ill fitted bras. Brava was the second bra virtual fitting experience I have had. The first fitting with another company basically said they couldnt help me and suggested an ugly sports bra.
Hesitantly, I booked an appointment with Brava, thinking Id expect the same. I met with Simone who made me feel comfortable and gave me so many different options. I had choices??!!
I received my first order and was surprised that she was correct in my band sizing. I went down a size?! We met a second time with the four bras she recommended and I purchased and found we needed adjustments.
I have just returned and exchanged for 4 more beautiful bras. And I know that for the first time ever I will have some beautiful fitting bras.
I am blown away at how easy it has been and how much Simone knows and actually cares that I am happy with every aspect of the bra. I've never had this experience before. Prior to finding Brava , I'd been seeking out surgery recommendations for a reduction, reluctantly. My breasts are a huge part of my body shape and the thought of surgery brough so much shame and dislike.
I am so excited to receive four different, sexy and affordable bras where I will finally be comfortable without all of my body aches, rubbing sores and boob spill.
Kate, October 2021
I'd like to thank you and your team, with special mention to Amber my virtual fitter for helping me with great nursing bra recommendations and subsequently a private fitting all done via Zoom.
I was extremely distressed with juggling breastfeeding and changes to my breasts after the birth of my baby boy due to ill-fitting bras. Fortunately, Amber and the rest of the team were so kind and considerate. You managed to fast track delivery of my purchase (arrived in 2 days) and accommodate a zoomfit session on the same day I received my bras in the mail. We are still working through some product exchanges but I wanted to let you know about my positive experience so far.
Jas, October 2021
I had a fitting appointment on Tuesday at the new Brisbane store and I just wanted to share my feedback. I had such a wonderful experience and the fitter worked so hard to make sure I was comfortable both with the fitting experience as well as with the bras I ended up purchasing. I’ve been a customer of ‘Big Girls Don’t Cry’ before it closed but must say that the experience I had at Brava outshone any visits I had there in the past. The store itself was beautiful and overall I left feeling great. And best of all, the bras that I purchased are still comfortable at the end of the day which again was something I didn’t experience from my previous fittings at other retailers.
Bravo to Brava! I’ll be back!
Becky, September 2021
Just a short note to let you that, once again, I have been amazed by the wonderful service I received at your Highpoint Store. The ease of going to this convenient store, with a great selection of the best the world has to offer in bras combined with caring, helpful and well trained staff is priceless to me.
Please keep up the great work in these really difficult times.
Kaye, September 2021
I have had the BEST online experience with the team @ Brava. Absolutely positive ☆☆☆☆☆ Thank you!
Marlo, September 2021
Thanks for my new Prima Donna Twist bra & knickers, I love them (Hee although might be ready to size up in the bottoms now).
Loved that your sales person passed on the discount that would apply once the new stuff was online whilst getting it out to me super quickly.
I love that you have my size/style details on file so can proactively help me.
Looking forward to when the next shipment of Prima Donna Twist arrives to add to my collection.
Lindsey, September 2021
I just wanted to thank you and your team for being so professional and knowing their product, with these tough times and stores closed, it is great to call customer service and they know their product and help with which bra was suited to me. Thanks again, I will use this again in the very near future.
Margaret, August 2021
Thought I'd send a quick email saying how happy I am with the service and products!
Had a wonderful zoom fitting, was made to feel so comfortable. The lady I spoke with was knowledgeable and friendly.
And I'm so happy I have found comfortable bras!
Thank you so much, I'll definitely buy again.
Keely, August 2021
Just wanted to drop by and say Thank you for you excellent customer service!! Ordered and delivered within 48 hours is amazing especially when one snaps a bra wire 2 orders now and extremely grateful for your service and the packaging is great too!!
Vicki, August 2021
Just writing re my recent Brava purchase online. It was great- I used online chat, was given the size of a bra I’d purchased previously and the new bra arrived by post in perfect condition within a day of purchase. Sales assistants were prompt friendly and professional. Yeah a great experience overall- thank you!
Colleen, August 2021
Well, as we brace for yet another lockdown in Melbourne (number 6 in a list that is toooooo long!) my lovely partner offered to gift me some more lovely lingerie from your beautiful store.
You see, we were on the 96 tram together when I said to him that I was wanting to visit Brava. I pointed to your fabulous shop window and he smiled…
On our return trip home, serendipity struck and the tram service stopped at the corner of Bourke and Market streets. He volunteered, ‘lets go shopping for lingerie.’
Well, it was a very successful visit. I got your Marie Jo Gingham set and some Freya Lace knickers on special for $9.99. I was sooo thrilled, I emailed you to let you know of my delight!
I was thrilled at your service and your range.
Fast forward to 12 August…. another lockdown. Ugh! Peter, my partner of 12 months offered… perhaps some more lingerie? (he really is a keeper!)
I selected (and he gifted) my latest selection - Empreinte Cassiopee Bra and Shorty and I am again delighted with this divine Bra and knicker. The fit is fabulous. The bra is beautiful and so comfortable. I am 61 and I look great. The Shorty is so wonderful. The lace is feminine and I am smiling quietly in the knowledge I am wearing fabulous lingerie. I am wondering, does this come in another colour?
Anyway you have made my day. I hope that this has helped you smile too.
Kylie, August 2021
Just wanted to say a massive thank you for your help with the fitting of my sports bra. This is my 3rd panache underwire sports bra and I just LOVE them! I actually came in store to buy my last one while I was on holiday so naturally I was going to buy my next from you online. (This item isn’t stocked in my local area).
I got sizing on my first order wrong and you were very helpful in getting the right size second time round. This was such and easy process. Will definitely be back!!!
Shelley, August 2021
Just wanted to let you know that you now have another forever customer.
I have followed you on Instagram for a while now and it has been refreshing to see the range of bras available for bigger busts.
I visited your Camberwell Store on Saturday, and from the moment I walked in, I was made welcome and felt completely at ease.
Shopping for bigger bust bras can be quite daunting and I was pretty anxious. Usually at other ‘lingerie’ stores bigger sizes are on one small rack down the back with not a great deal of selections. Usually cream and dowdy.
As the store was busy, first Saturday out of lockdown, my name was taken and I was given a call about 20 minutes later to return to the store.
I was greeted by Sasha who asked me some question regarding what sort of bra I was after. After about 30 minutes in the change rooms I had found the perfect bra. Sasha was both extremely knowledgeable and patient, she was fantastic for someone so young.
I will be purchasing a sports bra and bathers in the coming months.
Thanks Brava, I can sit here at work typing away without continually pulling up bras straps from bras that are ill fitting.
I will definitely be spreading the word to be bigger busted friends.
Sharon, August 2021
I shop at your Camberwell store and I wanted to let you know how wonderful Calia is, her customer service skills and kindness are 10/10.
I recently fell pregnant and my size has changed, she took one look at me and chose the right size, I was very impressed. I’ve worked in fashion retail and really appreciate good service so I wanted to let you know how happy I always am with Calia. You are lucky to have her working for you. I look forward to seeing her in store for my 32 week maternity bra fitting.
Kate, August 2021
I recently purchased online having chatted to one of your amazing team I purchased 2 bras 1 of which was spot on which was recommended by her but the other I chose myself which wasn’t so good!
After returning “my choice” I got great advice and am happy with the replacement that arrived today she also helped me choose a strapless which I will also purchase with confidence in the near future. I was helped by Kaitie.
Beverley, July 2021
I am thankful a lot of the time when I decide I need a new bra or underwear that you plucked up the courage to found this business for larger breasted women. I spent a lot of my middle years in what my husband and I referred to as “battle bras” – always in only beige or white and with unattractive styles with thick support straps. I did NOT feel sexy in them and envied the women with smaller breasts who seemed to have an array of choices and colours, where I was destined to dull options for the rest of my days. My mother wore a Cross your heart Playtex thing that went all the way down and it was horrid and I despaired of getting older!!
My stylist Helen Robinett introduced me to your shop many years ago, and I have since introduced my (also well endowed) daughter to the wonders of your shop!
We are SO grateful.
The on-line option just made things easier as we live 40 mins away in the Eastern Suburbs and it was almost a day trip to get to Malvern and Back! Camberwell is better but still a hike.
SO Online was super. And now that I have found a brand that fits me like a glove and is SO comfortable, I can order with ease.
My husband sometimes jokes I am the Amelda Marcos of bras (instead of shoes) as I have a colour or style it seems for most occasions and outfits.
Anyhoo, I have diverted somewhat from my topic.
My online shopping experience was easy, the communication was great regarding the parcel arrival and any delays (with compiling items from different locations)
Then when it arrived, all wrapped in tissue paper, it felt more like a surprise present than just an order. It was Very special, and a lovely touch.
Keep up the good work!
Amanda, July 2021
I recently visited your Camberwell store for the first time. I'd previously purchased at Prahran. I was warmly greeted my a staff member who asked if I needed help. I was looking for a sports bra so the lady recommended I speak to Arabella. Arabella asked a few quick questions and then got me started in the change rooms. She was friendly, polite, professional, respectful and knowledgable.
I stayed in the change rooms while she got more styles and sizes. No getting undressed and dressed while finding the right size. We short listed 2 styles then I chose. My size wasn’t in stock however I was so impressed and confident with Arabella she arranged for the correct bra to be delivered to my house. Overall a very satisfying shopping experience. I will return and would happily recommend friends. Thanks for your wonderful customer service.
Australia post forgot to leave the delivery slip so I called your customer service who were also very helpful and followed up with an email.
I wore my new sports bra today and for the first time probably ever I felt secure and confident. No more sports bra / crop top combo for me.
Kaila, July 2021
So excited to receive my Chantelle briefs. Have been unable to find suitable comfortable underwear at a reasonable price so have been wearing my threadbare favourites. Find it so hard to find underwear that is age appropriate for 50 years age group. It’s either suited to younger or just too nana-like . These are my new faves, they cover being high waisted but still look great and I feel confident walking around in them. Can’t wait to order all the colours and a comfy thong that doesn’t feel like dental floss. Halalulah!!!
Sue, July 2021
As a larger sized woman, bra shopping has never been an enjoyable experience for me. Having been feeling uncomfortable in my existing “make do” bras for longer than I should, today I finally made my way down to your Brava store in Hampton. Your gorgeous staff there made my bra shopping experience as pleasurable as it could possibly be for me. I was greeted warmly by Sia, who is in training. Fran did my fitting and she was amazing! She made me feel very at ease in a situation which I usually find excruciatingly uncomfortable, and ran backwards and forwards with different bras knowing just which sizes and styles I was suited to.
Beth, July 2021
I would love to email in for you to pass along my absolute astoundingly positive feedback, to the Brava store at highpoint Maribyrnong, in particular to Katie V.
It was my first time visiting Brava, as a friend had dragged me along promising it to be a good experience.... once she found out I had resorted to maternity bras because of their size and comfort (I am not a mum nor expecting!).
I was absolutely amazed at how wonderful the experience was, not only how lovely the staff were, but how valued I felt coming from previous experiences of feeling SO uncomfortable and nothing fit. I was amazed to find several bras, approx. 16FF, both sports and pretty.
The staff served 2 of us at a time, we had the same assistant throughout and was never left there waiting.
One of the bras I got I wanted in another colour, and it was seamlessly ordered to be posted to my house express! I left the store feeling quite overwhelmed with how positive my experience was!
Thankyou so much, safe to say this was a life changing experience.
Jayne, July 2021
Hey Lin and Maxine! My name's Tuesday and I thought I'd send some feedback to you guys, I'm 19 and have struggled SO much with my bra size and going to get fitted, so shopping online is such a great way for me to do so without the stress and tears!!
It's been so easy to purchase a bra and the delivery was crazy fast, also not to mention a lovely little handwritten comment in the package so thankyou!
Tuesday, July 2021
I had a really positive experience today at Brava. Being fitted for maternity bras was weighing on my mind (and my back!) but I shouldn’t have worried. Rachael looked after me really well and I felt very comfortable. Would encourage any large busted first time mums to head to Brava for personalised care during fittings.
Shannon, July 2021
I visited your Brava store in Sydney recently. Well, what an absolute delight. I was a little bit apprehensive. I am about 12 weeks post operation – I had breast reduction surgery.
I initially had gone to David Jones as soon as my Breast Surgeon had told me that I could wear a ‘normal’ bra. I rushed out to my local shopping centre as I was keen to get something ASAP.
However, I found the whole experience overwhelming in the busy department store. The lady was attending to at least four of us at the same time and it was all too much for me. I made my purchase and high-tailed it out of there as quick as I could.
Then, I decided to give Brava a try. I was making a trip into the city and I had seen you pop up on my facebook/instagram and really wanted a more personal experience buying a bra.
The lift doors opened into your beautiful store, I immediately felt relaxed. I think they had a candle/diffuser burning. I was greeted by a lovely, smiling lady who helped me sign in with the Covid code. I was introduced to Donna and told that she would help me out. I gave her my background story and told her about my surgery. Donna listened, she was extremely helpful and made me feel very comfortable. I ended up with 3 bras and I am extremely happy with my purchases.
I decided to write this email as I have never enjoyed buying a bra. I would avoid it as much as possible and would often buy my bras online. The visit to your store was such a positive experience for me and I will definitely be revisiting again in the future. Thank you for creating a safe place for those of us that are apprehensive and making buying a bra a positive experience.
Kathy, June 2021
Just wanted to say my experience has always been excellent at Brava. The fitter is professional and instills confidence, which encourages my return.
Rosy, June 2021
I just wanted to let you know how delighted I was with the service I received from the lovely Calia at Brava in Camberwell. Buying a new bra is one of my least favourite experiences - at least, it has been until now. My daughter was the one who persuaded me that I should go to Brave and I'm so glad I did. It was very nice to be in an environment where I didn't feel I wasn't the ideal shape and to find someone who understood immediately what I was looking for, and was then able to produce something that was exactly right for me.
Cath, June 2021
I shopped at the Melbourne Bourke St store today - Rachael was lovely and couldn't do more to help me find the right strapless bra for my outfit. She was so helpful and made sure I had all the right sizes and provided ideas and different types of bras.
It's such an uncomfortable process standing in front of the mirror with everything on display - Rachael made me feel at ease and comfortable.
Thanks so much for your store - it's so appreciated to have somewhere that sells beautiful and comfortable bras for big boobed women!
Amanda, June 2021
I am very happy with the service I received with my recent online purchase. I've been exclusively a Brava customer in Victoria for many years now due to the non-existent range of suitable bras available for me elsewhere. This was however my first experience using your online services. I had a look around your website then had a webchat and once I placed my order further communication was via email. I was very happy with the service and response time to my chats and emails. I was advised if the bra I wanted was available for dispatch and then received the bra I needed in less than 48 hours.
I always recommend Brava to my friends and now I can also recommend your online shopping with confidence too. My favourite bra brand now is Ewa Michalak.
Thank you to all involved for your great service.
Janette, June 2021
Thanks for providing a great service. Your user-friendly website and beautifully wrapped items make for happy customers as, of course, does the quality garments. Love my TANI stuff!
Eve, June 2021
I have recently had 2 zoom sessions during lockdown - 1 for advice and the 2nd after I purchased a couple of bras and then I went into the store after lockdown. I have been shopping at Brava for many many years and it is the only shop I go to for bras and swimwear. I love your products and your staff are so helpful and I will not shop anywhere else. I have found for my bra size, it is still difficult to find a bra that fits or has a pretty design and this is out of your control (even though I really want some sexy bras haha), but staff are still so patient and helpful in trying to find something that works for me. I am also so grateful that during lockdown, you made it work, were open because I don't know where I'd go if you weren't in business. I love how your Instagram normalises all body shapes and talks about our imperfections and how we all have them and they are actually normal.
Steph, June 2021
I visited the Sydney city store today and had a sensational experience! Ros looked after me from the minute I stepped out of the elevator. Ros was perfect in every way, knew exactly what would fit me. The timing between trying on a bra, bringing an alternative to try and check the fitting was right on cue. I didn’t feel rushed, and I really liked that I didn’t have too many decisions to make. It’s been a number of years between visits and I’m so pleased I had the experience I had today.
Camilla, June 2021
First and foremost I must congratulate you on your choice of staff member in Camberwell by the name of Sasha. I have been trying to get to Hampton for ages but with the closing times it has been impossible. Therefore I decided I had enough of waiting and needed some bras so I headed to Camberwell even thought it is a little further. I am so glad I did because Sasha was absolutely spot on with every thing she tried on me. She was so helpful and this has not been the case in my last shop. Nothing was too much for her, she answered my questions patiently and professionally. I would say you call it ‘going beyond the call of duty’. It was a truly pleasant experience and I will for sure return to this store when I need again, it was well worth the effort.
Raziel, June 2021
I just wanted to offer my feedback on my visit to Brava Camberwell. I had Kathleen attend to me for a fitting and she was lovely. Super helpful, kind and thorough. I had never had a bra fitted before and was quite reluctant to do so. Kathleen made the process easy and straightforward. Much appreciated and I just wanted to pass on about her excellent service. I now have 2 lovely bras - so thank you!
Heidi, June 2021
Firstly, I wanted to say how thrilled I was that the bra I received fitted perfectly, first time and first online order! I've been looking months / years in retail stores to find a D cup in a Size 8 – they are really hard to come by. It can be so tedious going from store to store, only to find out that they either don't stock the right size, or you have to try on a heap of different bras that just don't fit properly. To be able to order online and to know they are true to size really takes all the hassle away! The online ordering process was super easy and although two of my other items have a 21-28 day delay, I was promptly sent the item that was in stock, and the friendly team members responded to my email queries very quickly! Another touch I really loved was how the bra was wrapped in wrapping paper with a bow and a little personalised hand written note. It's the little things! I look forward to receiving my other two bras and having them fit just as well, and becoming a 'regular' shopper at Brava!
Tracey, June 2021
I just wish to say thank you for having your store! I am an odd size to fit and I have always had such positive results from visiting your store, mainly the one in the city. It hasn’t been easy to visit the last 18 months. Lucky your bras last so long!
I was aware that my bras were becoming uncomfortable and realised that they were wearing out, so I called your store in the city and was able to replace my bras just by a phone call and your computer list of what I had previously purchased! I did not write down who looked after me but she was great. I wanted to replace one particular bra that is no longer in stock so your lady suggested what replaced it and it is perfect! I am now once again very comfortable and do not even think about wearing my bras again, so comfortable. So easy an wonderful, I didn’t even need to come in!
Jenny, June 2021
I was fitted and purchased a bra on Friday 11th June in your Sydney Store, l was very impressed with Claudia, very kind and helpful and efficient. Claudia arranged for another bra to be sent from your store which arrived yesterday, and l am happy with Australia Post delivery, very polite and efficient. Both my bras are very comfortable.
Anna, June 2021
I would just like to say a big thank you on your wonderful service! I couldn’t get to your store and so I decided to order online in the hope that the fit would be right. I ordered three bras and they all fit fantastically! Also thanks to Mel who kept in touch with me after I had a bit of confusion on how to use gift vouchers. Silly me! Needless to say I will be purchasing again!
Rose, June 2021
I just wanted to provide some very positive feedback about my experience at the Camberwell Brava store a couple of weeks ago. Before I fell pregnant, I was a bra size 14E and I came to Brava to look for some maternity bras as my cup size has increased. The person who assisted me was Calia and she was very helpful and provided me with a range of bras to try on. It was very refreshing to be in a store with a large range of larger cup sizes: my previous experience at other stores is there is not much variety for larger cup sizes. I ended up purchasing two maternity bras (same style, in two different colours) that are very comfortable and also reasonably priced. It is a great idea to have a store dedicated to larger cup sizes and the exceptional customer service means that I will definitely return for future bra purchases.
Catherine, June 2021
I came across an article regarding your online fitting, and as I haven't had a bra that fits properly in YEARS, I'm so glad I said, what the hell and logged on to your website.
With the suggestions that were given to me in regards to the size I should be wearing.... brilliant!! I finally have a bra (more on their way with my orders!) that fits and I'm comfortable and pain free.
So, THANK YOU so much, and I think I will only be buying from you from now on.
Karen, June 2021
I would just like to say a huge thank you to Calia and Mary, the fitters at your Melbourne store. I went in earlier this month to be fitted as it has been a while and I needed some new bras.
They helped me immensely and I tried styles I wouldn't normally and absolutely loved it. I walked out with two beautiful new bras (and a pair of briefs!). I'm considering buying the same bras in different colours, that's how much I love them.
Thank you for providing such a great service for women with larger busts, and I can't stress enough how helpful Calia and Mary were.
Amee, May 2021
I shop at your Camberwell store; today was my second visit. I always get fitted.
Firstly; I loved the policy of wearing the bras at home for 30mins, because my first batch though beautiful bras, ended up not being very comfortable (I am a very sensitive person so I always feel bras on, so comfort is key). I wasn't obligated to keep the bras and got a store credit. I did buy a bikini (the first in my life!) which I absolutely love.
Today I visited to use that store credit (plenty of time to return back to the store which is a bonus) and found the right bras for myself! It is a very safe environment where each worker makes sure you are taken care of and finds what you are after. I was helped by Calia (first visit) and Kaitie today.
Thank you for creating a store like this for ladies with a big bust.
Bianca, May 2021
I have been looking for 8H lingerie for YEARS and have never found anything that fits perfectly and makes me feel sexy. Recently Brava has stocked the first 8H piece of lingerie called the Curvy Kate Lucky Star (first piece that I’ve seen on your store). This fits LIKE A GLOVE! I am amazed at how perfectly this fits and for the first time in my life I get to feel how other women feel in sexy lingerie. What an amazing experience.
Thank you for stocking this item and I hope you bring more 8H pieces to your store because I will buy every single one!!
Isabelle, May 2021
I hate shopping for bras! I have inherited my Gran’s big boobs and they are the curse of my life. Even when I was anorexic I never got below a C cup. I used to go into DJ’s and “get fitted”, usually by some matronly looking old dame who would give me one or two options. In more recent years the old dames have been replaced by Uni students with pert little B cup boobs who haven’t got a clue what is involved with finding and fitting bras for those of us who are more well endowed. I get so depressed shopping for bras and usually end up settling for something that looks more like a 2 man tent than anything even remotely sexy. So imagine my sheer delight when “A Current Affair” ran a story earlier this week on a company that specialises in “Big Boobs”. They are based in Melbourne but also have a store in Sydney. So today I hopped on a train (haven’t done that in ages) and went into the city and made a bee line for this shop. What a wonderful experience! The girl that served me was lovely and also had big boobs which made me feel better about myself. She took one look at the bra I was wearing, immediately assessed the situation and went away to source some suitable items. Frankly I was spoilt for choice! What a first! Usually I have the choice of 1 bra, 2 if I am lucky. Today I bought 4! And one of them is a pretty colour, not just black and beige. I felt like a kid in a candy store!
Kerren, May 2021
I have just received my 4th order from Brava Lingerie. I absolutely love every single purchase. Being a 12GG, it is not easy to find bras and I think in the past I have resisted buying expensive bras. However it is definitely worth it. They are all so comfortable. And the fabrics are all so lovely. It is really hard to find double cup sizes in the stores so you end up with something either too big or too small. Wearing the right size is important when you are a big girl.
I will never shop anywhere else for bras from now on. And I tell all my friends!
Thank you from one very happy customer!
Allison, May 2021
I would like to thank the team at Camberwell store last Saturday for the amazing help to find a bra. I have been hunting for years for a comfortable supportive bra and had settled for a sports bra. However, when this was no longer manufactured I had to search again. I found Brava on the web and decided to drop in last Saturday and had a wonderful experience. The fitter was amazing and in a few minutes found the perfect bra for me. To say it is a miracle is not overstating it. For those of us who don't fit into the standard sizes on offer, your store provides a wonderful service. Thank you so much
Sue, May 2021
Thank you for my bra, ordered Saturday, arrived today Wednesday in Perth (mind blown) chatted with Sarah online on Saturday who was very helpful and prompt and handwritten note on my delivery from Lynnie. Thank you for a great experience.
Mona, May 2021
I live on the Mid North Coast of NSW and I was in your Camberwell store on 1st May. It is the first time back in a few years, and I was served by Kaitie. She was absolutely fabulous, very polite & considerate and really knew which bras would be right for me. After a period of time I left the shop the proud owner of 5 bras. I have never purchased 5 bras at once in my life. So congrats on your products and your staff. I will definitely return to your store.
Gai, May 2021
I just wanted to give you some feedback on our experience in your Sydney store yesterday. I took my daughter there because she and I cannot walk into any average bra shop and find our size (8G). Our bra-buying excursions. More often than not end in tears as my daughter get so frustrated that there is nothing in her size that she likes or is willing to wear. Dominique served us and she was awesome. I told her that we wanted young, pretty bras for my daughter and she came to the party. My daughter tried on so many bras and ended up buying four that she liked, which is a miracle for us. Dominique was so helpful, friendly, warm and incredibly patient with my daughter (who is quite shy and doesn't always know what she wants). Dominique knew her stuff. She knew what brands and shapes would look good on her. She also sold me a new bra and swimmers as well! We felt so comfortable with her and had confidence in her expertise. I would like to congratulate Dominique. We were very impressed with her customer service and we will definitely be back.
Judith, May 2021
I just want to compliment the staff at your Camberwell store. I have recently purchased 2 new bras and have never felt more comfortable. Post COVID and lockdown in Melbourne I am now the largest size I have ever been. Since early adolescence I have always had large breasts, and for most of my life I have hated them and the attention they draw. A series of minor sexual assaults has not helped in that regard. So I hate shopping for bras and swimwear and anything that highlights body consciousness. Having said that - I felt completely comfortable while shopping at the Brava store. I was treated with kindness and respect. I felt safe and unjudged. And best of all I now have bras that feel comfortable and give me more confidence.
Kerrie, May 2021
Just emailing to advise of the great service received at the Camberwell store on Saturday. After trying on a few bras, the style and colour in my size was not available on the day, however I purchased and received the item in the mail on Tuesday. So I am very happy that it was dispatched from another store so quickly.
Cathy, May 2021
I shopped at your Sydney City store and was helped by Mel who did a fantastic job. Mel was really attentive and helped with sizing and selection and I have been wearing the three bras I bought and they are a great fit.
Linda, April 2021
Over the weekend I visited the Camberwell store with the intention to buy a new sports bra. I was feeling so comfortable, understood and well attended to that I ended up purchasing three additional bras! I cannot express how unhorrible this bra shopping experience was for me. The staff person who looked after me, Calia, was exceptional. Love your store and concept... I tell everyone who listens and hates bra shopping to go to Brava!
Elly, April 2021
A big shout to Sarah, who helped me when my bra never came, was on back order and took forever. She tried really hard, kept me posted on when the delivery was coming and was kind throughout - and it was worth the wait! I love your bras, in store staff and Highpoint and bathers too. Finally bras for me!
Debra, April 2021
Today I decided to go shopping in your Camberwell store to be fitted for a new bra. My daughter shops there and suggested I would have a great experience. She wasn’t wrong from the moment I step into the store I was greeted by a very pleasant staff member by the name of Alex. After obtaining my size (the size I had been wearing for years), what type of bra I was thinking of buying, she showed me the fitting room. After trying on at least five different styles, I have purchased, what I consider, the perfect bra. AND a different size. I would not hesitate to recommend Brava, I will certainly be back.
Maria, April 2021
I write to congratulate you on Brava Lingerie. I have attended your city and Camberwell stores. The range and quality of garments is impressive and the service provided by your staff is excellent. I am very pleased with my recently purchased bras.
Gabrielle, April 2021
Thank you for establishing such a fantastic shop and awesome online service! I’ve had the pleasure of talking with Kaitie, and she has been amazing. She really takes time to listen and answer my many many questions, and suggest bra brands and styles which has made the process of online shopping and exchanging bras much easier! As a result I have a lovely bra that fits like a dream (Prima Donna Divine seamless) and 2 more on the way!
Megan, April 2021
I visited your store in Sydney last week and the attendant was helpful and knowledgeable. My only suggestion would be to stock more plunge bra varieties.
Akanksha, April 2021
Can’t say enough about our journey with the beautiful Donna from your Sydney store. I, as the Mum am so grateful that we found your store and even more appreciative that Donna was there to walk Jess through all her maternity needs. My amazing daughter and her husband completely lost their livelihood from Covid but out of that has come a pregnancy most wanted. Donna and Jess immediately “clicked” and she made her feel so comfortable We are most grateful and you have a rockstar of a employee. Regards and thank you also for the products and service you supply. We are telling everyone who will listen.
Shona, April 2021
I just wanted to say a huge thank you and pass on my extremely positive feedback. I hate shopping for bathers as I am very curvy with big boobs and normally it is a stressful and disappointing shopping experience. Well not today! I popped into your Highpoint store and Larisa took such good care of me. She picked out 2 bikinis and one fitted perfectly. I’m really impressed with how well she listened to me and she made the whole experience enjoyable and easy.I will definitely visit your store again in the future.
Lou, April 2021
My teenage daughter and I visited your Camberwell store yesterday. We didn’t have a lot of time. When we arrived we were warmly greeted by a professional staff member (with cool purple hair) who helped my daughter get fitted (she asked her name first which made it personal and I think she introduced herself too). she gave her several bras to try on, gave good advice about the bras my daughter was trying on, even saying she could order the size that they didn’t have in stock from another store. She also advised that we could have a bra sent out to us. We ended up buying 1 bra and will order the other one online. the service was fantastic and efficient. We managed it all in our tight time frame without rushing. My daughter is happy. The store had a few customers, but there were enough staff members to help each of them one on one. My daughter likes the privacy, intimacy and the discreet help she can get at your store which is lacking in big stores in shopping centres and even some main st stores too.
Vicki, April 2021
I recently had the pleasure of shopping at Brava Hampton and was assisted by the wonderful Fran. Shopping for bras is often not the most enjoyable experience, especially after gaining those extra covid kilos, but Fran couldn’t have made me feel more comfortable. She provided an excellent fitting service and was very helpful at recommending which bras to try on to suit my wants and needs. My partner came along with me and as we left, he stated, “why don’t we just always come to this Brava when you need bras!” Maybe we will considering how impressed we both were with the service and with the range.
Jacqui, April 2021
I called your Hampton store and spoke to Rachael. She was very friendly, polite and very efficient. I ordered 2 bras and I asked if she could let me know when they came in so I could collect them. She suggested that she could have them delivered for free. Today they arrived on time and my son said that it was not a usual delivery driver but a lady who delivered the package. Such wonderful service. You have great staff. Just to let you know I will be continuing as one of your clients.
Amanda, April 2021
Just wanted to say a big thank you for my experience at your Sydney store on Tuesday. I’m 16 and as I now know an 8G, and I’m used to going into stores where the assistants respond with terror and confusion. Brava was nothing like that, and for pretty much the first time ever I was properly fitted and I was able to buy a bra that was not only actually comfortable but was also age appropriate and made me feel feminine and pretty. Donna who assisted me was extremely capable and helpful, and her understanding and non judgemental attitude made something I normally find very stressful easy and honestly fun. I will definitely be coming back!
Rebecca, April 2021
I purchased a bra online last week and the experience was fantastic! So quick and easy. Loved that it was also wrapped with a little note. Very personal.
Louise, April 2021
Thank you for a wonderful first experience shopping with Brava Lingerie. I am based near Brisbane, and needed to find a new bra retailer after the one near me closed suddenly. I was so impressed with the layout, ease of use, and hugely helpful information of your website. I particularly like the ability to show all brands you stock, each showing the number of items you have in my size. When I ordered an item online the whole experience was wonder. All the information I needed was easy to find. The communication was perfect, and the shipping and packaging were great. I love me new Freya swim top, and look forward to using it. Thank you for making something I was mot looking forward to, easy and pleasant.
Katrina, March 2021
I have just received my new Panache green swimsuit and it’s wonderful (goes so well with my red curls and green eyes…so Hubby says). After having been very disappointed in a very expensive one I bought a few weeks ago from another place, I am so happy to find that this suit fits perfectly, is comfortable and allows me to feel good about my curves again. Thanks for the accurate description and quick service. I can now go away for a lovely wedding anniversary holiday at the beach feeling good in my new swimmers.
Polly, March 2021
Wishing to send you an email with my experience with your wonderful team. I was in near tears and with joy and gratitude to be one of your Winners in your competition last month. I thank you so much for hosting such a heart giving competition for us ladies that follow your company and purchase your lingerie and products. I followed you from founder of Marvell Lane who shouted out your company and have followed you since. My experience was so easy and Mimi and your online Team were spot on with advising me of my bra size via virtual fitter. I am not one to go into a store and get fitted due to time and not wishing to go in to a shopping centre all the time is not my favourite. So very convenient, efficient on the return feedback and your Team was able to advise me on styles that would suit.
Joanna, March 2021
After watching Rachael from Marvell Lane Swimwear on Instagram and she mentioned how your store is fantastic of bigger boos, I went to your Highpoint store yesterday and was served by Larisa. She was very welcoming and gave me all the right information. She listened, and was not pushy. Very professional! As a result of her really listening to what I wanted, and presenting me with numerous options, I walked out of there with 2 bras that fitted fantastically, looked great and was comfortable. I also put in a sneaky underwear in my purchase too.
Michelle, March 2021
In a single word...OUTSTANDING In several more words. My fitter was Lily. Right from the start she was friendly and professional. She quickly got to the heart of my requirements with some pointed questions and followed through with choices of bras that were exactly what I wanted and more importantly required. She was attentive to my needs, without being intrusive while I was in the fitting room, which I very much appreciated. It was also nice to be able to find several very lovely bras in my size without any hassle. It has been my past experience that I have been made to feel somehow deformed because of the lack of bras in my size. I also liked that there were lovely patterns and colours from which to choose. I purchased two fairly plain styles and colours... this time, I'm sure I will be coming back. Tomorrow I'll be wearing each in turn to make sure they are just right for me. Pretty sure this is a forgone conclusion. I will be recommending your store to others as it was recommended to me.
Mary, March 2021
I wanted to take the time to give some feedback with my experience at your store in Hampton on Saturday 20th February. What’s usually a tough time for my friend & I who are both DD/E Busts. We struggle to get a nice looking bra or good service. We are never happy or satisfied. We were both thrilled to visit Brava in Hampton & met DeeDee was just so friendly, patient, experienced & knowledgeable. I purchased a fantastic sports bra (no wire), gorgeous pink bra with matching underwear made in Poland. My friend also walked away with a few gorgeous pieces. I just wanted to that you both & you beautiful staff on a wonderful experience. We now know where to shop for all our lingerie.
Anita, March 2021
Calia from Camberwell helped me out, immediately found me a t-shirt bra, togs and sports bra to fit my jiggly 16HH figure! Made me feel a million dollars, She is wonderful!!!
Jacqui, March 2021
Mel was so helpful and respectful. It was such a pleasure to shop here. Bra purchasing is the bane of my existence but after today's shopping. I'll be back.
Veronica, March 2021
It was well worth the drive from Albert park to Hampton to finally find the right sports bra. To my surprise I have been wearing the most uncomfortable sports bras every day for years. It was a little difficult to get fitted as I was not the size I thought I was but the lovely Fran went to so much trouble and I loved my Freya bra so much I ordered 7 of them. Love love love not having to wear an underwire ever again and so comfortable. Thank you for changing my life in sport.
Rosie, March 2021
Hi ladies, I just found out about your great company today! I went to your Highpoint store and had a lovely lady named Amber help me tremendously. I bought myself the Freya Idol bra which fits perfectly and feels so nice and smooth on my delicate skin. Finally I have found a place that understands my needs, sells supportive, attractive bras in my size (16E) for women like myself, especially since I have already had a breast reduction several years ago. It was a refreshing experience to encounter knowledgeable staff. Very happy customer.
Michelle, March 2021
Thanks very much for having the company you have formed to cater for ladies with large busts. The experience I had at your Sydney Store was fabulous and I was steered towards my wonderful 3 Ulla bras which I wear every day. I was hopeful that having established the right size bra for me, I could confidently buy a swimsuit from you online and I dived in and made a purchase, all made very easy with your clever search and refine details buttons. There was a fabulous selection and I fell in love with the swimsuit I bought. I was very excited to receive your beautifully wrapped parcel and undo it like a very special present, and then unfortunately found that the suit was too long in the body. I completed your very thorough instructions, and clever online directions. I love the fact that you are happy to give a full refund, and I will most certainly visit the store again in the future and try on more bras and swimsuits with the expert advice from your fitters. What a magnificent service, many thanks and well done.
Carrie, February 2021
I recently visited your Highpoint store and a lovely lady served me. She was so helpful ! I’m having my third child and my bra sizes change so often. I felt so horrible walking in in my old bra, and like a new woman walking out! Thanks so much!
Lee, February 2021
I just received my online order, and I’m so excited because everything fits perfectly! It’s the first time I’ve ever ordered bras online and I was super nervous but I just went for the exact same size as I was fitted at your Melbourne city store early last year, and it worked a dream. Thanks for offering such a great range and providing such an easy to use website.
Bec, February 2021
Just wanted to send an email to say how delighted I am to have received my new bra! It is absolutely amazing and fits perfectly!!! The girls were amazing via email to help get my shipment sent ASAP as one was ready to send and other is waiting. Thankyou so much for this wonderful company! I could cry at how happy I am that I get a choice of beautiful bras that FIT ME!
Bianca, February 2021
I was recently in your Camberwell store. Your signage advertising "D and Up” caught my eye! I had a positive experienced and ended up choosing 2 bras. I was assisted by a mature lady, who was very friendly, knowledgeable and not too pushy! I usually loathe bra shopping and always put it off. I'm so glad I didn’t this time! The bras are lovely and my visit to your store has covered all the queries and problems I have had with previous bras. Well done girls!!
Lindy, February 2021
I did a one-on-one bra fitting session with another company and didn't really like the items I bought after wearing them for a while. So I looked for other places and found Brava. I visited the Camberwell store, there were so many more options compared to the previous company I went to, so happy with the choices available! I've been to Brava Camberwell a few times now and all your staff has been great, but I want to give Rachael a special mention (she's a mature lady with awesome short colourful dyed hair, with glasses). Honestly she has been incredibly helpful and friendly, she is AMAZING!! Her service, inputs, advice and the bra choices she recommended to me was so, so, so much better than my one-on-one fitting session with another place. She is simply great!! Your bras are life changing!! Thank you so much!
Sheila, February 2021
Thank you so much for your prompt, professional service. You/your staff were so helpful when I rang and quick to send my order. I love your excellent fitting and now I am so impressed with your online assistance. With my sincere thanks.
Karen, February 2021
I visited your Camberwell store to be fitted for bra, my receipt says I was served by Calia. I can't express how amazing the service was that I received. I find bra shopping so hard having a larger bust that I usually end up in tears however Calia was practical, knowledgeable and made me feel comfortable about trying on a bunch of different bras while also not making a deal about the size - completely focused on just finding one that fit me right. Thank you so much to Calia for making my life that little bit easier.
Gemma, February 2021
I was given a pamphlet seeking feedback. For several years I have had great difficulty finding a well fitting bra. I am so grateful that you realised there was a need and set up this business to import a broader range of sizes and styles. Only my family understand there is nothing at my local Plaza that works but my friends who don't have the same problem don't realise my difficulty. I am grateful to the staff member who told me of Brava when she had nothing to offer, nor did other branches or anything due to come in with new stock. Alex and Bianca gave me great service at the Camberwell store, quite a few options and they were quick with ideas, friendly and I didn't feel self conscious at all.
Di, February 2021
I just want to express how happy I am with my experience at Brava Highpoint today! I absolutely detest buying bras, I am rather well endowed (16F) and always find bra shopping horrendous. I went to Brava today and was attended to by a lady named Rachael. She was so lovely and made me feel so comfortable. After only trying on 2 bras, I found the perfect one! A Prima Donna Madison, best bra I have ever bought. It fits so nicely. It’s so comfortable and soft and makes me look so much thinner!!! I will be going back on pay day to get myself another! Love Brava, thank you for making us big busted woman feel good about ourselves.
Megan, February 2021
I just wanted to write this email to provide some feedback on Calia from the Camberwell store. I have been shopping with Brava Lingerie since I can’t remember as it’s been that many years but, I would say that my experience with Calia this afternoon was the best to date with your company. You both need to know you have a gem of an employee in Calia. From the moment she introduced herself and throughout the fitting she was so polite, happy, respectful and pleasant both to me and also from what I could hear, dealing with the other staff as well. She ascertained what I was looking for, knew her product and provided a small selection of bras that fitted the criteria. I only walked in to purchase one bra but realised I had a great fitter on my hands so ended purchasing $499 worth of product. Please send her my sincere thanks again for her patience, honesty and assistance today, Calia is my go to Brava girl from now on!
Jelena, February 2021
Thank you for a wonderful first experience shopping with Brava Lingerie. I am based near Brisbane, and needed to find a new bra retailer after the one near me closed suddenly. I was so impressed with the layout, ease of use, and hugely helpful information of your website. I particularly like the ability to show all brands you stock, each showing the number of items you have in my size. When I ordered an item online the whole experience was wonder. All the information I needed was easy to find. The communication was perfect, and the shipping and packaging were great. I love me new Freya swim top, and look forward to using it. Thank you for making something I was mot looking forward to, easy and pleasant.
Katrina, February 2021
I had a wonderful experience with your online ordering system and staff. I was quite nervous and I was ordering without a fitting but ended up speaking to one of your staff on messenger, who changed my order to me after me explaining my situation (I’ve lost weight in Covid) and lo and behold, the first part of my order has arrived and it’s a perfect fit! I still have ¾ of my order to arrive but this first arrival was celebrated with great joy. Thanks for your lovely products but even more importantly, amazing staff. I would not go anywhere else.
Julie, February 2021
I had a very positive online shopping experience. I bought two gorgeous Prima Donna bras, the fit and detailing are perfect I had a quick phone enquiry post sale, the customer representative was delightful and resolved my enquiry immediately. I would highly recommend Brava for all your lingerie needs.
Mae, February 2021
A I was in the Melbourne store yesterday and was attended to by Kathleen, she normally works at Highpoint. It was a very good experience, better than previous ones, not that they were bad. She was attentive, very patient and listened. We tried a variety of bras but the only disappointment was that, based on the look I was after, I really only suited the same brand and model bras that I have bought over the years.
Rosemary, February 2021
I had been keen to visit your store in Camberwell all year. Due to 2 lockdowns in Melbourne this year my friend and I finally got to visit on 14 December. I was very very impressed with the service. My sales rep was Maxine, who not only knew her stuff, she brought me a huge range of gorgeous bras just by looking at me. Friendly, knowledgeable and she immediately put me at ease and made this bigger woman feel like a Goddess. I spent just under $400 on my purchase of 3 bras, they feel great to wear and I will be returning again soon. Never has buying bras been so easy and enjoyable before this experience. Thank you for your awesome staff, service and range of lingerie.
Sheree, January 2021
I just received my second bra I’ve ordered through Brava lingerie and it fits perfectly. I ordered the Panache Ana plunge after seeing the lovely owner of Marvell swimwear do a review on this particular bra. I DM’ed photos of me wearing my first ordered Brava bra to Mel and she confirmed to order the same size with the Ana Plunge. It fits perfectly and I am so happy with it, I am going to ordered another colour ASAP. I’m so grateful I found your website and I can’t imagine buying my bras from anywhere else now. Even though I’m in Brisbane, the virtual fitting process has worked like a dream.
Sarah, January 2021
I just wanted to say thankyou! Ive only just discovered your stores but it's a revolution to find a store that stocks my size 12E & how well they fit. Previously I've bought at Victoria's Secret when overseas. I actually only had one black & one nude bra of same. I walked out with $500 worth of underwear & 2 bikinis which also fit amazingly! I don't know how it's taken so long for this happen, you should be everywhere! Fran was wonderful, helping me at the Hampton Store. So good I went back 2 days later & purchased another $200 of bras. It's just a miracle to find underwear that fits & looks good. So happy with all my purchases, I've reorganised my underwear drawer to give them the space they deserve.
Catherine, January 2021
I would just like to give my feedback on my recent experience at the Brava Sydney branch. I have been coming to Brava for the past 3 years and couldn’t be happier with your service. The staff have always been amazing. Yours are the only sports bras that hold me properly and I feel totally supported and comfortable and they look good (as good as I can look at as I am a sweaty mess at an F45 session!) They are also excellent value for money, particularly when I recently benefitted from your Black Friday sales. Please carry on what you are doing and I will be a very happy customer.
Anne, January 2021
Had to write to you to express my appreciation for you and your store. It is so difficult to find bras and bathers as a 28 year old size 6F. I know that when I enter your store I receive great customer service and leave with a great purchase that fits well and gives me confidence. Thank you for providing options for women of my size!
Rebecca, January 2021
I would like to pass on my great appreciation for the fantastic service I experienced shopping at your Highpoint store. This was my first time shopping with Brava, and from finding your website to wearing my new bras, everything as been made a breeze. From arriving at the store I felt welcome and safe during the uncertainty of Covid. I was greeted by a very friendly lady named Amber. She made me feel comfortable from the beginning. I normally don't enjoy bra shopping as it takes me so long to find the right fit and something comfortable yet stylish. Well Amber had me in two of the best bras I have worn for years in a very short time. I was so happy and relieved. This was by far the best bra shopping experience I have ever had. It was totally stress free and I felt very happy. Thankyou so much. Amber was so helpful. P.S Nice working using the composting postage bags! One of the bras I wanted was not available in store, so Amber arranged for it to be sent to me.
Belinda, January 2021
Great experience online purchasing my bras. Easy to navigate the website. Love the special edition bras and colours!
Aleisha, January 2021
For many years I purchased my bras from Big Girls Don’t Cry Anymore here in Brisbane. On the 22nd of December the business closed down and went into liquidation. I had just purchased bras from them 2 weeks prior and there was certainly no indication of what was about to happen so naturally I was somewhat shocked. I love the Panache brand and was at a bit of a loss wondering where I would be able to buy this particular brand in the future. And then I found your website. I do want to thank you so much for the service you have provided ie keeping me informed as to the progress of my order. This is the first time I have bought clothing on line. I probably need to be dragged into the 21st century. The bras arrived yesterday, they fit beautifully and are so comfortable. Also I must say I liked the way they were wrapped and the personal touch of the hand written message. Be assured I will enjoy my bras.
Dale, January 2021
Just wanted to let you know how seamless my purchase of a Prima Donna one piece swimsuit was in the last week. It was a quick and easy transaction and arrived within a week which is amazing considering recent Australia Post delays. It fits really well too - I hope you keep stocking Prima Donna as I find their swimmers last really well and keep their shape - definitely worth the extra $$.
Jude, January 2021
Just a quick email to thank you for the exceptionally quick delivery and great service. I loved the personal touch of a beautifully wrapped bra and also the hand written note. Thanks again and have a great day.
Leonie, January 2021
I received my Panache Ana bra today and I am absolutely in love with how easy it was to order with Brava online. I also loved how easy and efficient it was to chat to someone on messenger so quickly to answer any queries I had regarding your covid safe practices if I needed to come in store, sizing questions and what you had in stock. Thank you also for providing the fitter’s comments for each bra, it made it so much easier and stress free to order online with confidence.
Ruth, January 2021
Wanted to thank you and the team for a swift sports bra recently. I had a feeling I needed a new size and the 12G Shock Absorber D+ has made such a difference to my everyday and keeping me motivated and active. I just bought another one and it might even get me running again. Keep up the great work!
Britt, January 2021
First and foremost, thank you. I have struggled to find well fitting bras in an affordable price range for most of my life - with the exception of when I lived in London, Australia however left me weeping and feeling like a freak. I have in the last month ordered a swimsuit and a sports bra (the mystical thing that doesn't seem to be widely available for those over a D cup - strange but true). Anyway, I was a little nervous about getting the size right when ordering online but Eureka, it has been an outstanding success. We all know swimwear shopping is about as demoralising as jeans shopping but this was easy, stress free and the end result is that the swimmers I selected fit perfectly and I feel so much more confident stepping out onto the beach this season. My sports bras arrived yesterday after being on back order. I was notified Monday that my order was on its way so I expected that maybe by the end of the week I might be lucky enough to have it (post is a little slower arriving in Tasmania) but I was thrilled to have it delivered to me yesterday. It fits perfectly and I will be ordering another 2 in the coming weeks. The compostable packaging and the carefully hand wrapped package inside makes my purchase feel special and is in keeping with my greenie leanings. Thank you for a truly satisfying online shopping experience for two of the, usually, most demoralising purchases I usually have to endure. I guarantee I will be back.
Pip, January 2021
I visited your Hampton shop today and was very impressed with the service. I have been fitted by many ladies in the past in various shops and DeeDee definitely gets 10/10 from me. You are very lucky to have such an easy-going, friendly and knowledgeable person on your team. She made me feel very comfortable, demonstrated great expertise and her obvious experience made bra shopping a very positive experience. I will certainly return to be fitted by her again.
Angela, January 2021
I wanted to drop you an email to let you know about the incredible service I received at your Camberwell store. It was clearly the end of a very busy day and the team were slammed but I still received impeccable service from when I put my name to when your sales team processed my order and handed over the goods. My fitting experience was excellent and the size and style of the bra I was recommended was spot on (I asked for 2 everyday bras and 1 fun bra and was provided exactly that). I couldn’t fault my experience and I will definitely be back soon to stock up on more.
Farah, January 2021
My name is Sam and on Friday 27th Nov I came into your Hampton Store in Melbourne. I unfortunately can't remember the lady's name but I had the most amazing experience. I'm so happy with my bra. I'm currently breastfeeding and needed a decent bra. Due to Covid I had ordered 3 online die to stores been closed but all were the wrong sizes and had to send them back. When I found out you had opened and were doing fittings I was over the moon. As I had been wearing the wrong bras throughout my whole pregnancy and now my boobs were bigger due to breastfeeding I just couldn't do it anymore. On Friday I came in and was running late due to traffic I called and was told to still come in and the office would contact the store. When I got there I was welcomed into the store and had explained that due to been late the fitting would be shorter. I was fine with this as it was my own fault for been late. The team were very friendly and I am so happy with them and how I was treated. When there was only one bra in my size I liked and was comfortable in the staff went above and beyond to order another one for me from another store been sent to my home. I am so impressed that I'll definitely be coming back and you have me for life. I'm a firm believer in good customer service and I was thoroughly impressed.
Sam, December 2020
I want to thank-you for Brava.. I am 70 years young and have never had more comfortable bras, I love my Prima Donnas they make me feel like a prima donna. I was assisted at your Camberwell store by DeeDee and her knowledge was awesome. I was recommended my a work colleague and I am so grateful to her. I loved everything about my experience but (sorry I hate to be critical) the lighting could be more flattering. Thx again I feel like a new woman.
Marcia, December 2020
I went to your store in Sydney today and I was served by the lovely Donna, she was amazing she put me in my right size bra which if I’m honest I thought was to large but she was right, what a difference it made, it made my bust appear smaller and gave me a waistline amazing, she also fitted me for a bikini that also amazing. Thank you Donna, I would recommend her to everyone.
Susana, December 2020
Once again, your wonderful team has provided me with the most comfortable and flattering suggestions using the virtual bra fitter. Gracie was able to guide me in the right direction and I chose her top picks in the bra and the bikini top. I live near Canberra and I'm truly limited with options to fit my frame. I've lost a little weight and I have heavy sagging boobs but the bra is so comfy and looks gorgeous on. The bikini at first needed a little tweaking. After getting the straps to the best length and placing everything where it should be it was perfect! I wore it yesterday to the river and it was so comfortable. I felt supported and secure and my boobs look fabulous!! I've used the virtual fitting a couple of years ago and will do so again. I'll be looking at getting a lighter colour bra soon and I'll probably pick one of the other two suggestions Gracie gave me.
Diana, December 2020
Message for Gracie - thanks so much. I chose your top pick on bra and bikini in the wattle colour. Both are perfect and I plan to get another bra in a lighter colour from your other picks soon. – Diana First of all I heard of you when I put a message out on FB Group Chat 10 Looks 3 (you may have heard of it with Leigh Sales and Annabel Crabb) as I was after recommendations to help me get a decent ‘bigger girl’ swimmers option. The response included around 10 named retailers including yours which was probably in the top 3 of responses. I looked through all the websites (it was a weekend and Adelaide is terribly limited with actual stores), I discounted 7 of the retailers as the websites didn’t show the kind of swimwear I was looking for. It came down to you, The Fold, and Big Girls Don’t Cry. I engaged with each using FB messenger and BGDC were not responsive (plus some reviews advised of very long delays for customers to receive product), The Fold had a couple of nice options however I didn’t have confidence with the person on messenger who I don’t think really heard what I was looking for and suggested sizing down in the top which I was a little concerned to do, in contrast the person I got on your messenger was fast and very helpful. I placed the order simply, your website is very straight forward and the images are great. I had received the product in maybe less than a week which was amazing as I know AusPost have been struggling lately and reducing services. The product was carefully wrapped and was exactly as I expected. I love my swimwear and haven’t felt so confident wearing a bikini since I was in my 20’s. The quality is amazing and not only did it look good but felt great – even swimming! So thank you for offering such a great range of quality products and supporting that with excellent service – I wish you every success and will continue to recommend you.
Toni, December 2020
I just have to say how amazing our experience was purchasing from you. I had been trying to find a bikini or swimwear for my 15 year old daughter who is a 10H. Nowhere in Geelong stocked anything suitable or even close to her size. You add came up on Facebook and I clicked on it and was delighted so see a large range for bigger cups in smaller sizes. We scrolled through the range and settled on one from Curvy Kate, affordable, in her size and arrived quickly. You definitely have two new customers now. I’ll be back to find something nice for myself.
Kristy, December 2020
I've been shopping at Brava for many years. I wanted to take the time to say just how impressed I am with your customer service, particularly this year. My previous experiences have always been wonderful in store. Your staff are so friendly, knowledgeable, and you nearly always have my size available. Where it's not been available you'll always happily get it in. I live in regional Victoria so haven't been able to get to the store this year. I have never shopped for bras online but decided to give it a go for the first time a couple of weeks ago. I had a virtual fitting with Simone, who was so lovely and knowledgeable and then followed up our call with her recommendations via email. I ordered two bras, one that was in stock which I've received already (and it fits beautifully) and the other I'm waiting on. You absolutely nail customer service, you've got great products, and certainly make bra shopping very easy, even during a pandemic!!
Lauren, December 2020
I wanted to share some feedback in relation to Fran from your store in Hampton. I don’t know about you, but so often all we hear is negative feedback, and not often enough is said about positive experiences. A few weeks ago I had an in-store fitting with Fran and I wanted to let you know that her customer service, care, demeanour and friendliness blew me away. So attentive, so caring, nothing was too much trouble. A true gem. So thank you – thank you for making bra shopping (I think I bought 5 in total!), which is intimidating enough, an easy experience with such amazing and caring team members in your team.
Galit, December 2020
I just wanted to say how impressed I have been with Dominique and the help she has given me with my latest purchase. She was friendly, followed through when she said she would and reliable. My only negative feedback is the cost but that’s out of your control and when you can’t buy off the rack bras it’s what you have to pay. But the quality of your products are always high so thank you for providing bras for my size.
Roslyn, December 2020
Stopped by yesterday after an appointment close by to see if I could buy myself A new bra. After this whole ridiculous year, my body seems to have changed shape, so nothing was quite fitting the same. I was confronted with a closed sign and appointments fully booked for the day. Arghhhh. Didn’t know one had to make a booking, however, the lovely sales lady with the blue hair this time, came to my rescue and helped me as the other sales lady had completed her last fitting and was available to take her next booking. I completely forgot to ask her name, but she has served me many times over the years and I feel like I know her. She even recognised me as a previous customer with a silly mask on. While at the register with another customer there, who seemed to be new having just been fitted, I was compelled to say. “You will never ever go anywhere else now”. And as far as I’m concerned that is exactly how I feel. Despite looking occasionally at sales racks in other department stores, I can never find anything that fits me, nor do I ever get the service or feel as comfortable as I do when I shop at Brava. My daughter now has a voucher under the Xmas tree for her new bra in 2021!
Linda, December 2020
Long-time shopper, first time emailer. I visited the Camberwell store for a fitting, and it was such a lovely experience. I was greeted at the door by Calia, who greeted me by name as I arrived, and was shown directly to a change room. Then, the most amazing thing happened- Calia bought 3 bras for me to try - ALL OF WHICH FITTED ME! Usually this doesn't happen, I have to try on every style before I can find something that is supportive and fits. Calia listened to what I was after, and then used her knowledge of your products to bring me the perfect bras. Not only that, she was friendly, and warm, and flexible - she was also assisting someone else in the adjacent change room, yet at no time did she appear flustered, or that anything was too much to ask. She's a real credit to your team. I chose to shop at Brava not only because you are the only store which carries lingerie in my size - but also because the care and I attention I receive from your staff is always second-to-none.
Katelyn, December 2020
I made my first order with you recently. Not only did the order come quickly, I had had a very hard day and to open a package that was beautifully wrapped, with a hand written message, was just the lift I needed. Thank you so much and I will definitely be ordering more in the future.
Connie, December 2020
I just need to make special mention of the service I received from two of your staff at the Highpoint store. Firstly, I wasn't aware I had to make an appointment and I simply drove from my home, 45 minutes away. As a single mum of four kids (2 with special needs) I had an exceptionally rare opportunity to come to the shop without kids in tow and arrivied to see the shutters pulled closed with a sign that all appointments were full for the day. As you can imagine I felt slightly overwhelmed and stressed. However, the young woman on the door went and spoke to another consultant and the assisted immediately, squeezing me in for a 30 minute appointment. There was also some issue with one of my vouchers on checkout and the sales assistant dealt with it smoothly and graciously. I really appreciate all of this customer service, as Brava is one of the few stores that I can use for underwear etc and as a shopper you want to maintain a positive experience with your long term shopping partner. Your staff helped relieve what could have been a hopeless situation and create something memorable in a year where small actions can especially make a big difference.
Deborah, December 2020
I just wanted to say THANK YOU for the recent service I received from Brava. I had ordered 3 bras from another online store in September and according to their latest update, they had no idea when those bras would be in stock as they were yet to receive an invoice from their supplier. I have used this company before and have had great service, however this time, the wait was just too long. I understood the issues with COVID-19 and the impact that it has on imports, but I also needed bras! I had used Brava before, in fact you were the first real bra shop I had visited (Highpoint, MELB) since our local shop (Regional VIC) which stocked larger sizes closed down. I was fitted professionally and can't understand how I went for so many years wearing the wrong sizes!! So just LAST WEEK (16th December) I jumped on the Brava website and picked a couple of bras, nothing fancy, and ordered. Fast forward to TODAY (21st December) and they have arrived in my mailbox!! You have made my day!
Karla, December 2020
I am relatively new to Brava, but I’m loving the variety and access to larger cup bras. I am very happy with my purchase and the communication about the delay in getting it to me – all good.
Meigan, December 2020
Terrific service in store in Sydney, checked my record, rechecked sizes/fitting, one bra not available and arrived by mail a month earlier than promised. Always a great service.
Jane, December 2020
Just a quick email to express my gratitude to your wonderful fitter Rachael at your Camberwell store. I visited the store on Saturday morning, and had a bra fitting with Rachael. She listened to what I needed and brought me a few options, and even a few that I didn’t know I needed. I have been visiting your stores for about 8 years now, and will not buy my bras anywhere else.
Donna, December 2020
I booked in for a fitting in your Sydney Druitt St store on 16th October and was assisted by the lovely Donna. She helped me find the right fit and also suggested some different styles to what I was used to, and encouraged me to try them on, just to see. I was surprised at what styles fitted me and how one bra could really change the shape. One of the great tips I got out of my session was to try my fitted T-shirt over the bras, to actually see the fit. It had never occurred to me to do this before. Thanks to Donna I purchased two bras, which were both over $120 each, so coming from a good ol’ Bonds $30 thing that “would do”, my boobs are now properly supported. Donna was an immense help and is an asset to your team.
Taryn, November 2020
Calia, you’re a magician! The bras fit like a glove and are just what I was looking for. Still waiting on the sports bra but happy to wait when I know it’s going to be perfect! Thank you again, I feel like a woman with shape for the first time in a really long time.
Chloe, November 2020
Just wanted to say thank you for the personal note that came with my purchase. It’s a lovely touch and I love the product.
Suellen, November 2020
Just wanted to let you know that I received my first ever order from Brava Lingerie. I ordered 3 bras, 3 different styles and 2 different sizes, which I based on the fitter’s comments available. They. All. Fit. Perfectly. This never happens... I was totally expecting to have to send at least 1 bra back, but instead I am one very happy online customer! Your fitter comments really made the difference for me and I was able to make informed decisions for sizing purposes. Thanks and I will be back for all my future bra needs.
Cassie, November 2020
We just received our online order from Brava and are absolutely delighted. From the pretty pink string to the handwritten thank you note, not to mention the beautiful lingerie, our first impression of online Brava is excellent. You have a great team working for you behind the scenes as well as in store as we experienced in Sydney. We were served by Dominique who was helpful, knowledgeable and friendly. Wanting knickers to match the bras she looked online for us and organised the delivery. We had a delightful mother daughter experience in store last week and also today receiving the final piece. We will certainly be shopping with Brava from now on. Please pass on our thanks to Dominique.
Fiona, November 2020
I visited your store for the first time yesterday. While it was my first in shop experience since COVID the service provided by the staff at Melbourne was first rate. They adhered to the COVID plan and I felt safe during my experience. In relation to the fitting / service, it was exceptional. The assistant (Amber) was so friendly, knowledgeable and informed. She actively listened to my needs and tailored options that suited my shape and not just to gain a sale. At no stage did I feel pressured to purchase (as a result I ended up buying 3 new bras). Have already recommended the shop to a couple of friends. Looking forward to shopping here again.
Amy, November 2020
Great to have this opportunity to advise of the wonderful service I received from Ros today. She helped me find a swimming costume, offering honest and experienced feedback along with a humorous and friendly attitude. Ros turned the experience, which is usually rather daunting, into a very pleasant one. I have over the years visited your store, a number of times when it was “More Than a Handful”. But this was the most welcoming experience ever.
Janis, November 2020
I just wanted to email you with the most positive of feedback. Firstly – thank you for the really great descriptions of bras on your website. The Fitter’s comments are so helpful as well. The bra I bought had a link to Marvell Lane’s review of it on her website. It was SO helpful! Also, the reviews of bras on Instagram has also been really helpful – thank you. I ordered my bra online on Wednesday evening and it arrived today in northern Tasmania – I appreciate so much the prompt shipping! I have been shopping with Brava for many years and a trip to one of your Melbourne stores has usually been an imperative part of any time in Melbourne since I moved away from living there 5 years ago. The ease of using the webstore is wonderful – and a must now that visiting is so difficult! Anyway – the bra is exactly as described and fits perfectly (albeit with a bit of a pointy profile!). Thank you for such an easy and supportive shopping experience.
Kate, November 2020
I visited the Brava store in Melbourne (Bourke St) today and was fitted by Rachael. She quickly selected 3 bras for me and one of them was absolutely perfect for what I was looking for, and she gave me detailed instructions for how to care for the bra. It was a great experience and I'll keep shopping at Brava.
Hilary, November 2020
Just wanted to drop you a quick thankyou note. My Freya Cameo Shorts arrived quickly and were beautifully packaged. The size recommendation you made was spot on. They fit perfectly and feel amazing!! Oh and the personal note on the compliments slip was a lovely touch too. Thank you. I'll be using your store again for sure!
Trevor, November 2020
Wanted to say a big thank you to Mel who assisted me yesterday to hopefully find something that will fit me for a while at least. Sick of buying bras with wire that hurt and straps that constantly fall off my shoulders! I was at my wits end. I’ve found something now I hope will end my dilemma! Will definitely revisit to buy more.
Janelle, November 2020
I recently dealt with Ros in Sydney while trying to order some items online. Just wanted to pass on some feedback about how great her service has been. She was incredibly helpful answering all of my questions in the online chat, as well as following up a few times through emails and phone calls for some items I had on order. In fact, I’ve been shopping with Brava for a number of years now (I wish I’d known about you much earlier!) and have always received professional, helpful and friendly advice from your team. You all do a fantastic job!
Tanzia, November 2020
After speaking to Mimi last week, I had a virtual bra fitting on Friday 6th November with Calia. Mimi was very helpful. The whole experience was very positive and Calia was fantastic - very professional, knowledgeable and knew exactly what she was talking about. I would have no hesitation in having another virtual fitting. I received my Ulla Carla yesterday but unfortunately it wasn’t quite right. I had a long conversation with Mahela this morning who was also very good. I’ve decided to go with Prima Donna Couture again as per Calia’s recommendation if Ulla Carla wasn’t right. I’ve ordered one today and if it’s right I will exchange my Ulla for another Couture as well. I think your virtual fitting service is fantastic, especially for people like me who live in Perth. I only buy bras from Brava and as I can’t get in to Melbourne at this stage, it’s a great alternative. Your staff are fantastic and I have no hesitation in recommending your service to everyone who needs your help. Thanks again and I hope you’re also staying Covid safe.
Lorryn, November 2020
The online range is amazing - even better than in store. I love the blog posts that detail the shape and fit - very helpful. It was super easy to return bras that didn’t work out. Seriously like really easy! I normally hate returning things but your website return process was so easy to use. – Meredith I would really like to compliment the staff at Highpoint- most notably Ashleigh H. I had a fitting appointment on Sunday and could not have felt more comfortable with the process. I walked in really self conscious as I had lost weight and had no idea what size I was. Ashleigh was so professional and non bothered as I felt like I tried on every bra in the store! She really listened to what I was looking for and responded accordingly. When the size I needed was not in store she ordered it to be sent directly to my home and assured me it would be here early this week- I received it yesterday. Thank you so much for the service you provide. I was already a return customer and will continue to be.
Jo, November 2020
During COVID lockdown in Melbourne, I rang Brava Lingerie’s customer service line given that we could not attend the store-front, to order a new bra. The woman whom I spoke to the on the line was exceptional. She was able to look at my prior order (which was from 12-18 months prior) and suggest exactly the right bra and fit for me over the phone. I had purchased a bra a year earlier from Brava that wasn’t as supportive as I would have hoped and after explaining this to the lady on the phone, she recommended the Prima Donna Madison for me. At $150 a pop, this was a bit more expensive than what I would normally spend on a bra (around the $100 mark) but the lady sold it to me on the phone and said that given my concern about support and wanting a bra under an everyday t-shirt that looked really nice, that the Prima Donna Madison was your best seller and would not disappoint. She was right. I love this bra. With a DD cup normally - which has post kids crept up to an F - a supportive bra that gives me a great shape and looks nice under tees and shirts is really important. I’ve just bought a second Prima Donna in nude - and think this might be a lifelong partnership :). I also LOVE your models being real women, real sizes with shapes and boobs!! Well done on your marketing. It’s fabulous.
Jo, November 2020
It's great to be able to find a bra in my size that is actually in stock! Normally when I've ordered online they tell me it's a wait for them to get it from the supplier. So when I found that Brava actually had them in stock I was stoked. Super quick delivery and packaged so nicely.
Holly, November 2020
My name is Karen and I am a very happy customer along with my now 20 year old daughter Grace. I, growing up watched all my girlfriends buy tiny little T-shirt Bras and as they grew older, gorgeous little pieces. I was never that person. My daughter has experienced this same feeling as myself, and as a mother I tried to make her experience different. To keep a long and painful story short, finding you was a God sent for both of us. We have only visited the store a few times, and last Friday was our most recent. Grace had previously bought a few Sports Bras from your store and felt relatively happy but until we came this time we didn’t realised that it was only surface happy, when we met Ruby an amazing young girl in your store she indicated Grace definitely needed to move away from wearing sports bras full time. Well I watched my daughter have an overwhelming array of emotions which broke my heart. Grace is a larger breasted girl who like me previously was trying to cover up. It took an incredible amount of patience from Ruby to get her into "Full time bras" but I drove home with my daughter laughing with her about her experience and telling her how small her breasts were now looking and how sexy she was. I’m really not sure why it took so long to find you, but since then our lives have been so much better. I would also like mention our mistake to not make an appointment due to your google website although silly on my part for not checking. Your manager on duty that day overheard me say we were from Mornington and fitted us in. We were very grateful. Thank you.
Karen, November 2020
I just wanted to recognise the fantastic customer service I received from Kaitie in your central Cheltenham office. It’s hard enough for guys to buy lingerie for their better halves, let alone when they get it wrong. When I needed to exchange a gift for a larger size, Kaitie provided the right advice and immediately secured the replacement bra which was in very low stock. It was delivered to Cheltenham in one day as I was able to easily swap over in person. The best part – the new size is perfect fit. Happy wife, happy life. Consumers are very quick to complain but not always great with the praise. I’m a big believer in paying credit where credit is due Kaitie needs to be congratulated for her fantastic customer service.
Steve, November 2020
I'm writing to let you know how thankful I am to all of Melissa's help on my fitting appointment last week. Despite it all being last minute she helped me find the perfect bra for my friend's wedding on the weekend. The sport and everyday bras are also wearing wonderfully and I have absolutely no complaints. The fitting itself was helpful and speedy, and despite the lower stock levels in my size she managed to find me enough variety to still try different styles out in everyday bras. She was professional and friendly, and I will definitely be coming back the next time I need lingerie.
Susannah, November 2020
I just wanted to pass on some great feedback about my experience in the Druitt St store today with Mel! I came in looking for some very specific items after having terrible experiences in other stores & with other bras. I was impressed that Mel was able to pinpoint my correct size by sight & every item she brought me hit the mark. Even when a particular item was out of stock she arranged for it to be shipped to me from another store! This is above & beyond any kind of service I would have received elsewhere. I really enjoyed the 1:1 nature of the fitting & the fact that during the time I was there Mel was purely focused on my needs. This reduced wait times between trying on & adjusting styles to help the appointment run smoothly. I will definitely be a return customer at Brava!
Sophie, November 2020
I had an appointment at the Highpoint store yesterday and I wanted to let you know that Amber was so amazing! She was extremely personable, had great product knowledge and found me 4 great bras!!! She’s definitely an asset to your business and I look forward to shopping at Brava again, based on the experience Amber provided!
Lakshimi, November 2020
I love my new sports bra. So comfy and supportive. Never go wrong getting a bra from Brava!!
Alexandra, October 2020
I bought two sports bras online on two occasions. During covid lockdown it was hard to find the right size when buying online. I needed to exchange both for different sizes. I found the online help service great and was given good advice for alternative sizing. The bras also came wrapped nicely with a little note which is a nice additional touch. It’s refreshing having a company dedicated to ladies with larger busts finding great bras!
Pip, October 2020
I would like to congratulate you on your staff, and the great experience I have had. I initially contacted via the chat link on your website, I was answered promptly and given the information I needed, the staff member also suggested I use the online fitting service. I ordered the Panache Sports Bra, without using the fitting service, and of course due to my impatience, ordered the wrong size. Anyway, to cut a long story, short, I have just had an online consultation with Simone who was great, and talked me through a few other styles that are more suited to my needs. I will send the panache back, and reorder the shock absorber. Thank you also to Mimi, who answered an email regarding my return. I look forward to being able to visit in store soon, and am pleased that I have discovered your company.
Rebecca, October 2020
I am writing to tell you about my fantastic experience buying from your online store. I am a regular in store customer and this is the first time ordering online. The bra I received didn't fit right so I rang your customer service number for some advice. I received exceptional customer service when I phoned and spoke to your very helpful and friendly customer service lady. I cannot believe the replacement bra I ordered and paid for over the phone has arrived just now! and I am now wearing my Elomi Charley bandless bra which is so comfortable.
Melissa, October 2020
Wonderful all round service and delivery ladies! My message was answered immediately and on a Sunday evening! Delivery was super prompt! Thank you.
Lisa, October 2020
Ordered, then my order arrived, and I thought wow that was quick. Order was correct, wrapped in tissue with a short hand written note - and I was fretting I could not travel to Melbourne and buy in store - but the best of all free post, loved the experience xx.
Maxine, October 2020
I wanted to thank you both for having such a wonderful online service. Calia is fantastic! I was really impressed with how she could look at my current bra and make recommendations based on how well (or not!) she could see it fit. She is very knowledgeable, and the whole experience of doing this virtually was way above my expectations. I felt very comfortable with it all. I have made a purchase following Calia's recommendations and I can’t wait to see my lovely new bras and how they fit. I live in Canberra, so it isn’t easy to visit one of your stores. I hope this is a service that you continue on with after we find our new normal post-COVID. I will definitely use this service again.
Christine, October 2020
Just writing to say what a wonderful experience I had with Dominique on Friday. She was so friendly and professional I walked out feeling a million $. Thanks team you never disappoint!
Lisa, October 2020
I wanted to highlight the excellent customer service I’ve had with Calia. My in first, instore experience with Calia last year was insightful, professional, efficient, excellent range of stock and Calia’s knowledge was exceptional. My online experience with Calia last Saturday was also very well run, personalised, comfortable, and Calia again provided great customer service during the call and in her follow up email. These two experiences have made me a loyal Brava customer, appreciate the exceptional customer experience.
Lucy, October 2020
On the 23rd September I placed my first online order, however I didn't put in my $10 voucher. I emailed informing that I had not put the code in. The repose was quick and I was very happy to receive $10 back into my account. The bras that were ordered were pending a delivery from the supplier. I was informed it would take 21 - 28 business days for my order to arrive. To my surprise, I received my bras today and I'm extremely happy with my purchase. The communication was excellent and I will be placing an order again soon.
Debbie, October 2020
WOW! What an experience. I recently booked an appointment with your Sydney store and never had such a positive bra fitting experience. It was my first time at Brava and I have now have lined up appointments for some of my larger cup family members. Donna was amazing. Extremely knowledgeable, ever so friendly and personable which made for the perfect experience. The other two girls were also fantastic and helpful when we struggled with a bikini (which we sorted at the end). I was made to feel like I was a VIP client and looked like a super model in each bra and bikini - and loved it!
Renee, October 2020
My Brava experience was an excellent one - from start to finish. I went into the Hampton store last week. I was greeted by friendly staff and Fran assisted me greatly in asking about my background with bras and what I was looking for (maternity and nursing). She showed great understanding of my situation and challenges and was very attentive. I had to bring my 6-week old with me and she was very considerate of the fact I needed to feed him during the fitting and she was on hand whenever I needed her. She even checked with me before answering a phone call, to ensure she wasn't missing in action if I needed anything - that was quite a standout act of great customer service in my eyes. Her bra recommendations were fantastic and she was able to quickly and easily adjust straps or sizes to meet my needs and this was very reassuring as I find the whole fitting experience to be a confronting and somewhat daunting one usually - but not this time. I was very happy with the final selections and when stock supply was low in the ever-popular Elomi bra, Fran organised a second bra to be mailed to me - this arrived very promptly! Fran also wrote down the specs of any other bras I was interested in for future purchase which was great. All this whilst adhering to the strict Covid-19 safety precautions of gloves, mask and social distancing. Much appreciated.
Nikol, October 2020
After the birth of my first child in June I came in to get bras at the Hampton store and Fran was extremely helpful, fitting me and even exchanging a bra that I had bought recently and didn’t think was a good fit. She was very fair about it and agreed that previously I hadn’t been fit well at the store, so she replaced it with a bra with a better fit. She had a friendly and welcome service, it was a pleasant shopping experience.
Rose, October 2020
I just wanted to drop you a line and let you know what a positive experience I had with Simone, and then Calia, through a zoom bra fitting. I'd had some friends recommend Brava but had never shopped with you before. The whole experience has been great, but a few things I particularly liked were:
- both Simone and Calia were warm and professional, and made me feel as comfortable as I possibly could about taking my top off for them on Zoom!
- both had great knowledge of your stock
- recommendations have been spot on
- no pressure to purchase, and honesty around stock levels/delivery times.
So great to see a business responding so well to Melbourne restrictions and offering great customer service. I'll definitely be recommending Brava to friends!
Mackenzie, October 2020
Very happy with my two online bikini top purchases! The comments and reviews from other customers helped. The truly helpful experience was in the Sydney store. Claudia was my fitter & she was phenomenal. I wished for a few colourful & comfortable bras, hoping I’d at least leave with 2 and she absolutely nailed it. I couldn’t decide so ended up leaving with 4! The second wish was to get a strapless bra (gasp! As I often struggle to find a proper fitting one). We were unsuccessful that day but she was determined to help me. She knew of one last bra that she was certain would be an excellent fit but had to order it in. I was happy to return days later & when they bra came in, it fit like a dream! Knowing my current and correct bra size also helped me find the two new bikini tops online.
Jameela, October 2020
I’ve always had the most positive experiences with Brava! I’m so glad I found you guys when I did because you’re my go to for all things lingerie and swimwear. I’ve just bought some bathers online ready for summer when I am out of these crappy Melbourne restrictions.
Eleanor, September 2020
I have recently found Brava about a year ago when my sister from Melbourne told me I just had to go into one of your stores. I saw the pamphlet which arrived with my latest bra purchase (new sports bra which I am yet to try out), asking for feedback and I wanted to say how much I love your company. I’ve never found better fitting but also more flattering and diverse range of bras before. Being slightly larger (8G) I used to always hate bra shopping and stayed with the same old bra’s for years just to avoid looking/eventually gave up. I have had one in store experience in Melbourne and the staff were lovely and helped me find my correct bra size as well as a few new bras that I love. Now that I know my size I have been able to order online and they have been great/fit well every time. So thank you!
Gabrielle, September 2020
I just wanted to extend my most heartfelt thank you for my recent Brava experience. I’ve been a regular with Brava for years now and have always appreciated your great service but this time the team went above and beyond. I’m now 34 weeks pregnant and I’d left it a bit too long to order new bras. My current ones were feeling super tight and needing to be taken off as soon as I left work and so when I put through my order, I requested if they could be sent ASAP. Your team (thanks Fran!) answered my email really quickly and explained that she could send one right away and the other one would come as soon as stock arrives. It arrived Express Post yesterday, about 3 days after I ordered it. It fits perfectly thanks to advice from your Messenger service (I didn’t get the person's name). Thank you thank you!!
Vanessa, September 2020
Oh my goodness what a beautiful experience with Donna at the Sydney store. I have always had a terrible time getting bras because of my large size but Donna went out of her way to make me special and even though I was alone with her she still took the time to make me feel comfortable. I still went through a LARGE AMOUNT of bras before we found THE RIGHT ONE. I can't thank you enough for the service and compassion for people like me.
Bronwyn, September 2020
I just got my first Fantasie wirefree bra from you and I love it! I’m an 18g who wears sports bras mainly and the underwire always digs in. I just popped my new bra on and love love love it! So much coverage, it looks nice and so comfy! Thanks so much!
Angelina, September 2020
I’ve been a Brava customer for years, but I always come in to get fitted so I was a litter nervous about buying online. The online guides and customer reviews were really helpful; and although I didn’t use it, it was good to know that I could access the online fitters and fitting rooms. Thanks for providing so much information for lingerie shoppers!
Meg, September 2020
I just received my third bra from Brava Lingerie. I adore the bras, the quality is wonderful & being an 8E is an unusual size so it’s great to actual buy something that fits and is beautiful and comfortable with great shape. I am 54 yo and it’s worth spending the money.
Kay, September 2020
I just wanted to let you know that my online experience was great! Utilising the Facebook messaging function, I received responses within 30 mins. I was in need of a new sports bra and I was a little nervous purchasing online as I always go in store and get fitted (my bra sizes seem to always change and I generally get normal and sports bras) however the virtual fitter worked out really well! While I was initially advised of the incorrect cup size, the returns process was easy and I received my replacement within 2 days of it being dispatched. I am looking forward to the stores open up as I still enjoy the in store experience and being able to try on multiple options however I am very happy with the Virtual Fitter experience and I appreciate the ladies taking time out to help me!
Kimberley, September 2020
Very excited to receive my 2 Prima Donna bras - my absolute super favourite bra. The girl serving me on the phone was both delightful & knowledgeable about the product. So pleased you are still operating online, stay safe & hopefully get to make it into your city store soon.
Angela, August 2020
I had my first shopping experience with Brava in Sydney last Saturday. It has been years since I had a bra that I felt comfortable in and that I could wear with confidence. I heard about Brava and decided to give it a try. The team in Sydney listened to me when I described what I was looking for. Every bra they bought me fit better than anything I have tried on in years. I picked a couple and lived in one for three days when I decided I needed a second, in a different colour. While it was not in stock in Sydney the team located it at another store even negotiating the challenges in transferring stock from Melbourne during lockdown. I have loved my experience and will be back.
Alex, August 2020
I just wanted to let you know of the exceptional customer service I received from Brava yet again. After ordering maternity bras online, one was the wrong size, Mimi patiently and expertly guided me through email on the best size based on my answers to her questions. The new size arrived today and is perfect. I have never had anything but an incredible shopping experience at Brava and it is the only time I don't feel uncomfortable about having large breasts, so thank you for having such an amazing store and an amazing team. Even when shopping instore isn't possible, you make sure your customers feel comfortable and respected.
Natalie, August 2020
I just wanted to pass on a big THANKYOU for the super quick delivery of my recent order. 36 hours from ordering to delivery during a pandemic in our state is amazing! As a long-time customer the little touches and personalised service always keep me coming back, from hand written notes to the parcel wrapping. It says a lot about your company that you always go the extra mile. I'm a 6GG-H and need low wires under the arm and Freya's bras are always too big through the band, so my options are usually particularly slim but it's a relief you always have something suitable for me to try. Your team showed me Ewa Michalak's bras a few years ago and I haven't looked back since - game changer. The Sugar Candy Seamless bra I just purchased is also my new favourite for wearing at home and it's amazingly supportive/comfortable.
Kate, August 2020
I'm glad to have the opportunity to get in touch with you directly about how my online order went. Altogether I'm really happy with it. I initially ordered a Shock Absorber Active D+ Classic Support Bra in a 12GG, as it was recommended to go down a cup size and up in a band size. When it arrived however the band was not tight enough so I organised an exchange for my usual size, 10H. It was a fast and easy exchange, I posted it back and got my new bra a few days ago. I love it - I've been in Royce Impact sports bras for years so wanted to try something different. Thank you so much for the service you guys provide for us larger-breasted ladies. It's hard to find good fitters, I wish there was a Brava in Perth!
Chloe, August 2020
Thank you for the earlier than expected delivery of my sports bra after the hiccup with the sizing previously. Your customer service girls handled the return and postage refund (which I didn’t expect) pleasantly. The tissue wrapping is a nice touch too.
Pam, August 2020
I was fitted by Calia, a very lovely, kind and knowledgeable person who instantly made me feel at ease in what was a very unique situation. With Calia's help and guidance we worked out what was important and where the problems were. Calia then suggested 2 bras that she thought would suit. I bought both bras in the sizes Calia recommended. Both bras were very good and the fit exceptional. I then requested another session to check the fit. Again Calia's knowledge and expertise shone through. We both agreed that one bra was a better option than the other with the only amendment being a change in cup size. I am returning the two bras purchased and exchanging them for two more with the correct cup size. I can only say that the whole process was informative, comfortable and extremely helpful and I would recommend the service to anyone and I particularly want to say that Calia is a beautiful person who is an asset to your business.
Susan, August 2020
Just a quick note to thank you for your prompt service. I received my Anita Jana full-cup wirefree bra a couple of days ago and actually put it on this morning. In Melbourne in these Covid-19 times it was like getting a big hug from an old friend.
Robyn, August 2020
Despite the delay in getting my items out due to warehouse issues, I really appreciated the small gift voucher and my items being sent via express post once they were located. The quality and fit of the items were perfect. I’m exceptionally happy with the service received and the products themselves and I will most certainly be shopping with you again! Good service can be hard to find, so thank you!
Kate, August 2020
My feedback is highly positive! Very professional and friendly service on the phone with speedy results and a package in the post! It is so good for us country women to have someone on the other end of the phone with some helpful tips about the bras that might suit best. Bravo Brava team!
Suzi, August 2020
I am writing to provide some feedback about the wonderful fitting I had today with Dominique in your Sydney store. Dominique was professional, attentive, respectful and so very knowledgeable. I have been having bra fittings since I was a teenager and I have to give her her dues - she knows her stuff. An absolute credit to your organisation and to her! I will definitely be back and am now armed with all sorts of wonderful information about bra care, sizing and am ready to go online to spend up big. My only gripe is I’d love more variety of fashion colours in store. I was converted to funky bras in London - and rarely go for just black or white. I know it is there online but I love to try on in store to make sure of a great fit and to save the trouble of returns. More swimwear too. I’ve been a long time buyer of Fantasie swim but didn’t see much for me in store. So glad to have found a good bra shop in Sydney - I now don’t have to call my old London shop to ask them to post out to me! I’d highly recommend Brava and your Sydney fitter Dominique. Thank you :)
Helen, August 2020
Thank you for giving me the opportunity to give feedback. Your staff is very knowledgeable and helpful. Thanks to the advise I was able to purchase bras that fit and are a pleasure to wear, even online! I would like to especially thank Mahela for her help and professionalism.
Anna, August 2020
Absolutely love your store and the service that it provides. I recently visited the Camberwell store to pick up a new feeding sports bra. I phoned ahead and they managed to fit me in at very short notice. The in-store experience was welcoming, efficient and friendly. I was fitted into the perfect size after trying on just two bras. Exactly what I needed and was up at the counter and paying within a few minutes. I love that purchases are recorded on the system - so I could check the change in my size. The stock you carry is very refreshing and not all for older women who want something pointy, beige and lace. I’m super excited to go back when the stores reopen and have a look at the Chantelle range. I have even got my mother to become a Brava customer despite living in New Zealand. Though doesn’t look like she will be visiting in person anytime soon - so might have to do an online order. Any plans to open a store in New Zealand?! I am forever thankful to the woman at David Jones who when I asked for help getting fitted suggested Brava. My experiences at Brava have all be excellent - the service and range is far superior!
Nadine, August 2020
This is just my little feedback email to let you know that my entire bra buying experience from start to finish, was awesome. I am 19 with 16E (size boobs and because of that buying comfortable bras that fit and are also pretty has been just about impossible til now. I am so so beyond happy and excited about my new bra and will certainly be ordering more from you soon!
Bella, July 2020
Thank you so much for your service. I am new to Brava and I am very excited having just received my new bra. The fit and comfort are perfect. Your online platform was easy to use and the order was delivered straight away. No complications and I am very happy with my product.
Rosalie, July 2020
Today I shopped at Brava for the first time. I am very happy with my purchase. The staff were very helpful, patient, and friendly and made shopping for a bra for me a stress free time. Because of my experience today I will be returning to Brava for future bras.
Therese, July 2020
I purchased my bras over the phone from your Hampton store. I live in Mildura and couldn't get anymore stock from my local bra shop. Arabella couldn't have been more helpful! I ordered them yesterday and have received them today in the post! Thank you so much.
Kelly, July 2020
I have just returned home after the most delightful hour at Brava on Druitt Street in Sydney, an elegant black bag swinging from my arm with two gorgeous Prima Donna bras nestling inside. After zero shopping for several months, this was such an exciting way to spend an afternoon! I was a little apprehensive that it would be a bit awkward with the restrictions in place but instead it was a wonderful experience. I had the shop to myself and was given the most attentive service by a lovely expert bra fitter called Ros who selected about ten different bras for me to try on. Nearly all of them were a perfect fit and gave my bust a really nice shape. I was thrilled! It’s so hard choosing bras by yourself — particularly when you’re large-busted — and yet some places with fitters make you feel rushed and under pressure to buy bras you don’t even really like. Brava provides the perfect combination of expertise, warm, personal service, and absolutely no obligation to purchase. Yet I am sure there are very few women who walk out of the doors with no new bra in hand. There is such an excellent selection and in a large range of sizes that it’s not difficult to find comfort and style all rolled into one beautiful bra. So brava, Brava! This was my second time through the doors and it certainly won’t be the last. I can’t think of any way that the experience could’ve been improved upon. Oh unless you want to start serving cake and tea.
Sally, July 2020
I just wanted to drop you a quick line to commend you on your fantastic customer service that I experienced using your messenger chat recently. I am a long time shopper with the company and over the years have a file of my purchases. I have a particularly favourite bra that I find very comfortable and fits me well. The label had really worn with my size and I really needed another. Your staff were able to tell me the style and size that I had purchased in the past and we placed an request for my size when they found one. Shortly after, my order details were confirmed. I paid for the item over the phone via a customer service line and I had my brand new bra within days! It was so easy. I’ve put my name down for another colour when it’s in which is great during these Corona times when we can’t travel around.
Nora, July 2020
I was helped by the lovely Ros, and I had a wonderful and very comfortable experience. Ros figured out my correct size straight away and found a lot of amazing bras that were in the exact style I like. She took into account my age and found over 10 gorgeous and youthful bras for me. She gave me plenty of time to try them all on and even gave me a shirt to try on over them to see how they looked. I am so pleased with the 4 bras that I ended up purchasing, and I had a totally comfortable experience. Ros was so professional and lovely.
Bri, July 2020
I just received my bra in the mail and thanks to the chat function on your website and the helpful sales person on the other end it fits perfect.
Jess, July 2020
Received my delivery today with a sweet note. Thank you so much Brava and Nyrie, these bras are just hero.. makes me so comfortable and chic and basically makes me feel like meh!! Before Brava I never had any fitted and comfortable bra in my life because of smaller band size and bigger cup size. But Brava aced it.
Siri, July 2020
Just letting you know that my exchanged bras are fitting perfectly. I am really thrilled with them and the beautiful personal responses I have received from you all.
Leanne, July 2020
I visited the Sydney store last Friday and they didn’t have my size and colour in stock for my favourite Corin bra. The fabulous staff placed an order for me with the Camberwell store and it arrived in the mail on Monday! Fabulous service thank you!!!
Jennie, July 2020
I love my new bra. I always have the best experience buying bras from Brava. Such quality products for big cup sizes. Thank you for your work!!
Alexandra, July 2020
My recent and all my experiences with Brava have been nothing but the best. Your bras and bathers for me have changed my life and how I feel. Before Brava I had to settle for a size 10 back as no one else would offer a smaller back size, that was so uncomfortable and not to mention non supportive. Thank you.
Adriana, June 2020
I heard about your company through Marvell Lane’s social media (reviewing your bras) and I was intrigued. I don’t really like shopping in department stores at the best of times, especially now with three kids, looking at rack after rack, I feel like my time is so precious and I can’t think of a more irritating way to spend it. I have never felt like I have every really found the right bra, I have always compromised thinking that was just the way it was and the way everyone experiences it. Little did I know despite having been fitted in the past in department stores, that most of the time I was wearing the wrong size bras, no wonder at the end of the day the indents from my wire in my bras were down the bottom of my rib cage, and my boobs were spilling out. I just didn’t know. Being able to be virtually fitted from the comfort of my own home, is soooo good, apart from the obvious Covid situation, it just made life so much easier, and never once did I feel I wasn’t in safe hands. Unfortunately for me, my order was split which isn’t the unfortunate thing, but one order arrived and the other didn’t. I’m waiting on a resolution from Aus post, but the one bra I did receive initially didn’t fit right and your staff guided me so well, I returned the item for another size on their advice and now it fits perfectly and I’ve never had a sports bra fit so well. (Shock Absorber D+) I look forward to an ongoing relationship with Brava, despite my partial order missing, I recognise that the experience and personal fitting and advice won’t be replicated anywhere else. So this is it, this is where I’m buying my bras from, from now on!
Caitlin, June 2020
I just completed a phone order, which was a very positive experience. The person I spoke to you on the phone was very efficient and polite and the transaction was completed quickly - and I received my bra three days later! I ordered the same bra that I already had as I couldn’t order one without a fitting. I had the fitting done in the Melbourne store – the girl that helped me was so lovely and helpful and she kept trying and trying to find the best one for me. The bra I ended up with is the only bra I’ve owned that doesn’t hurt my shoulders. I have an Elomi 10GG. Thank you for Brava Lingerie – it's a godsend!
Sonia, June 2020
Experience was great. Website easy to use and checkout was quite simple. Came in two days which was great! And the personalised note was greatly appreciated and definitely put a simple upon my face! Love your bras, never knew what a great bra felt like until getting fitted properly! Thanks!
Sunshyne, June 2020
Thank you, thank you, thank you. I have shopped exclusively at Brava for my bras for about a decade now, first at Prahran and now at Hampton (much closer to home). Staff are always friendly and super helpful, and the bras! Oh my goodness! Gone are the days when I had to buy "granny bras" in order to get something to fit me. I always walk away with something pretty, flattering, and comfortable. Once upon a time I didn't think that was possible for a girl who's "well endowed"!
Michelle, June 2020
This is only my second time at Brava. I first shopped earlier this year for (the much dreaded) sports bra. It changed my life and the support I have whilst exercising. So despite my usual hesitation to go bra shopping (as a size 38H), I went again today. I can honestly say both times have been the best bra shopping experiences I've ever had. The two staff who helped me at both visits (I think Fran and Ruby) were kind, understanding and made me feel totally normal and comfortable. They both explained the style of the cup required in an objective and understandable way. An experience I (and most other larger busted women) wouldn't necessarily receive at a standard lingerie shop. I also appreciate the variety of styles and colours you have. It makes me feel like I can shop for a bra like any other woman and feel just as beautiful. Thank you and I hope to continue shopping with your store.
Hannah, June 2020
I couldn't be happier with your service. I have only shopped with you in-store once many years ago and when I contacted your team the other week to see if they had on file what I bought, they responded immediately. I ordered new bras and they arrived really quickly - which is a double bonus as I live in regional Victoria and the mail has been a bit slower lately as I am sure you are aware. The bras are the best I have ever had. I'm sorry I can't offer any suggestions for improvement because you absolutely nailed it!
Kellie, June 2020
Just wanted to send a quick email to send my utmost appreciation and positive feedback regarding my fitting appointment at your Prahran Store yesterday. Simone was professional, friendly and supportive. She made what could have been an intimidating experience an absolute joy! I could have stayed in your store all day with her great service, honesty and the joy she showed in doing her job.Thank you for starting Brava and supporting us to support our lovely selves. I have already recommended Brava and Simone at your Prahran store to all my D cup and up friends!
Caitlin, June 2020
I just wanted to share my experience at the Prahran store yesterday! I avoid bra shopping as I can never find anything in my size easily (18F) and typically leave stressed and holding back tears! I booked an appointment out of totally necessity - I was looking for a strapless bra to go wedding dress shopping in a few weeks. My experience was so fantastic and stress free that I just wanted to compliment the team for there help especially during the pandemic! The assistant (I’m sorry I forgot her name) was so helpful and professional and were able to pick my size with ease and without being able to measure or assist due to social distancing! It was such a great experience and I left with exactly what I needed and a sports bra to! I’m looking forward to coming back to update my everyday bras! I loved the range and am excited that there are so many options for large cup sizes instead of the very limited choices at standard stores!
Margherita, June 2020
Can you please pass on my thanks to DeeDee who helped me today at your Camberwell store. She showed me the Corin bra and I’m so happy with it, I’ve already purchased another online! Shopping at BRAVA is always such a dream.
Alison, June 2020
I had wanted to get a new bra for sometime and needed to be fitted. However, with the Covid-19 pandemic I was very unsure how I would go about doing this. I was very pleasantly surprised to receive an email from Brava to say that they were organising one on one appointments for bra fittings in stores. The whole process from organising the appointment online and paying a deposit was so easy… And so smart! I had my appointment at the Hampton store with Fran. It was so respectful, the whole process from taking the temperature before we came in and only having one on one appointments was brilliant. I explained to Fran the type of bra and comfort measures I was after and before I had even entered the changing room she had suggested a bra. Even though I tried on a number of different bras to be sure I actually bought the one she suggested originally. Fran really knew her bras! Just as a side note when I was walking to the changing rooms I noticed there was a treadmill and when Fran explained it was so when you purchase a sports bra then you can try it out whilst on the treadmill.
Estelle, June 2020
Just to say, while we can't get to the Sydney shop , excellent online service - easy to use and prompt response when I queried when could expect delivery. Thank you Brava for a cheering up parcel ! Kind regards and happy customer of now 10 years.
Victoria, April 2020
You have supported me metaphorically and physically for over 10 years and now it’s time for us marginalised big girls to repay the favour. If I can buy a few things that I might not otherwise, hopefully this will help you weather the storm & see us all come out together on the other side. We wouldn’t want to lose you.
Amanda, May 2020
This morning I had the absolute pleasure of having a 1 on 1 appointment in your Prahran store with the lovely Simone. The purpose of my appointment was to find a maternity bra or 2 and I within 25 minutes I walked out with 3 beautiful bras that I cannot wait to wear! Simone was so welcoming and warm from the very beginning and asked me all the right questions...What’s important to you with a bra? Do you have a preference of colour? Wire vs wire free? She is a credit to your business! The option for 1 on 1 appointments in store during this pandemic is a godsend. Having big boobs I dreaded having to shop online for bras as I would have found myself returning and re-buying a million times before finding the right one for me. Well done ladies! Your business is so successful because of the wonderful women you have on your front line. Keep doing amazing things!
Hope, May 2020
I’ve just received my order from Brava and cannot thank you enough. I am a first time mum and after finally being defeated by the rubbish maternity bras that I did have, I bit the bullet and decided to order some decent ones. I gained 28kgs while pregnant with my son, and am frankly struggling with the changes that my body has gone through. Before pregnancy, I was a fit size 10 and now I’m lucky if I can squeeze myself into a 14 (and need to wear a long top because the pants still won’t do up). One thing I always took great pride in pre-pregnancy was my underwear. It was the one thing I treated myself to and it’s been one of the things I’ve missed. So many maternity items for women are frumpy and solely focus on practicality. I tried on the Projectme Heroine bra and immediately felt like the old me. The black lace is absolutely gorgeous, and for a split second I didn’t just feel like a mum. AND IT’S WIRED (kind of)...THANK EFF. I’m a 14F/FF at the moment and the lack of under-boob support is KILLING me. I cannot wait to jump back online next pay and order another few so I can be done with the dowdy nursing bras I’ve been rocking. And thank you also for the little freebies. Lip balm, nursing tea and a singlet that converts to a nursing top that I had no idea even existed! Thank you so much for giving me that little moment of old me. Even with my crazy and wild untamed due to no time hair, coughed up milk on my shoulder and half a cold coffee that I’ve just remembered I’ve got in my hand, at least I know now that I’ll be rocking some seriously lush underwear.
Sheree, May 2020
My telephone ordering experience was friendly, helpful and most professional. The next day after I placed my order, I believed that I had chosen the wrong size and I telephoned to see if it was not too late to change the sizes. I could not have been more pleased, and I do not remember the names of the delightful young women that I spoke to, otherwise I would praise them. I shall always be a customer of Brava, and recommend the company to my family and friends.
Mary, May 2020
Just wanted to let you know that everything was so easy. The online booking system was a cinch. Someone rang me the day before my fitting appointment to confirm the time and ask if I could come a little later to space out appointments due to Covid-19. Mel welcomed me the minute I arrived. We discussed my needs. She was very patient and respectful. She also had a great eye for size and got it right the very first time (although I did try on a couple of other styles just to compare). Thank you SO much from a very loyal customer!
Susanna, May 2020
More than 18 months ago I popped into the Sydney Brava store and purchased a Prima Donna Madison bra (it’s brilliant). While in-store I also tried on a sports bra but alas, couldn’t afford both that day. Since that day I’ve had surgery and radiotherapy for breast cancer (all good – thank god for mammos) and worn out or tossed out all my old sports bras. Then, after what seemed like forever, life returned to ‘normal’ and a hiking trip in New Zealand – our favourite place on the planet – was planned. What better excuse than to treat the puppies to that cracker sports bra? But what was it called? What size did I try on? Would it still be in stock … I called and the lovely lass I spoke to made a few suggestions. She then offered to phone the Sydney store to ask the beautiful young woman who looked after me if she remembered! How she did is beyond me, but within an hour the Ulla Kate, in my size, was located at Hampton and within 24 hours it was on its way to me. So here I am at Meg Hut (an old musterers’ hut in the Pisa Conservation Range) proud to bare the bra after a huge year, a fabulous hike and the some of the best customer service I have ever had. The Ulla Kate is a real deal bra that gives ‘just right’ support with what seems like a little bit of ‘compression’. The high top keeps everything in place and creates a flattering profile making me feel very comfortable wearing a lightweight hiking tee shirt. But best of all were the straps. They are wide and they are padded. Toss a fully loaded backpack over them and I was ready to hit the track for days on end. No rubs, no itchy scratchy spots, no straps cutting in and no bounce … J Thanks and compliments to you all!
Anne, May 2020
I received my lingerie package very promptly after ordering and it was nicely packed. I purchased several bras when in Melbourne last year and have been very happy with the fit and comfort. I will certainly order more online lingerie from Brava when next I need them.
Julie, May 2020
Really happy with my experience with Brava, was cautious of buying bras online but thanks to your staff and online fitter Toyah, I am stoked to finally be able to buy "fun" pretty bras again that make me feel beautiful instead of boring "grandma" bras.
Lisa, May 2020
I had my first shopping experience at Brava today in Prahran, and it was just perfect! I had booked in a bra fitting as I knew my current bras were certainly the wrong size, and felt that I needed a face-to-face experience despite the current pandemic. I'm so glad I went in! Out of my old DDs and into some beautiful FFs! I am now a very happy (and comfortable) lady. I must also report that Simone, the person who fitted me today, was patient, attentive and warm. Thanks Simone, and thanks Brava. I'll be back. Probably very soon.
Erin, May 2020
I made an appointment to meet Donna at Brava in the Sydney store. Donna as always knew exactly what bra would fit me. I left with a bag full of bras and new underwear very happy with my purchases. I tell all my friends to go there and highly recommend this store. The service is excellent, Donna knows her product so well I don’t even look at the racks of bras. An excellent experience.
Di, May 2020
I just wanted to let you know that I had a terrific shopping experience on Saturday. It was easy to make my appointment and Mel was a pleasure to deal with, as usual. She was careful to observe the new social distancing requirements and was still able to find the correct fitting bra for me. I came away with two perfectly-fitting bras and am hoping that you'll soon have in stock the flesh-coloured version of one that I bought in black. There was a hitch with your computer/payment system when I was ready to pay, however I was able to take my bras with me and the payment was processed when the system was back up and running. Excellent service all round.
Peta, May 2020
Just wanted to say thanks so much for the excellent service and speedy delivery, and also for the wonderful complimentary gifts including hand written note by Nyrie that I received with my order. I will definitely be purchasing with Brava again, especially considering I will be needing more maternity bras soon.
Denise, May 2020
My experience with Brava was amazing - the lady fitting me listened to what I was after, her suggestions were perfect, and the fit is so comfortable. Having more than one option in my size (12H) is pretty incredible to start with, but the customer service was just outstanding.
Alice, May 2020
Just received my 2nd order through Brava. So nice to get happy parcel during stressful times, although my three primary school aged daughters were quite disappointed that the parcel wasn’t for them. I now have a collection of the Panache sports bra in different colours. I’m a 10DD. It’s my most comfortable bra ever.
Helen, April 2020
Terrific service, as usual! I sent a query by email about sizing (I obviously failed to find the conversion charts on your website) and received a very helpful and friendly email in response. The 2 Chantelle bras I ordered arrived swiftly, as ordered. I hope you get through these difficult times and those of us who prefer it will be able to shop again “in person”. In the meantime, good luck and thank you.
Sally, April 2020
I purchased over the phone and the lady I spoke to was helpful, nice and the whole process was seamless. With this strange situation of social distancing she was able to find the last bra I purchased within a moment and also suggested I could use a virtual fitter. It was the perfect shopping experience without being able to go to a store. Well done!
Lisa, April 2020
So I'm well endowed and find shopping for a bra to be sometimes difficult. To be honest it's usually bordering on traumatic. The mix of social awkwardness on my part and a bit of shame about my body. I always want to get it over with as quickly as possible and usually I am stuck with ugly bras that make me feel 90 when I'm actually 26. So I can say with up enthusiasm buying online from your store was simple and painless. I'm really happy with my bras. They are pretty, a good fit and it was all super easy.
Jemma, April 2020
I bought a new bra as I'd received a $15 birthday voucher. It arrived within a couple of days even in the middle of the pandemic! Very quick and easy, great service as always whether it's in store purchases or online.
Betty, April 2020
I ordered a bra on Sunday, it arrived at my house yesterday! I have been shopping with you guys for years and I am always beyond completely satisfied. I really loved the hand written note from Lin, much appreciated.
Ellouise, April 2020
Made an online order from Brava for a Prima Donna swimsuit, having tried it on when in Melbourne a few years ago, and I let it sit in my basket yesterday to decontaminate (suspect I may be going mad) BUT today, what a delight to see the gorgeous little present all wrapped up!! Even better, because I've lost a bit of weight I ordered one size down (confident in your returns/refund policy) and it fits perfectly! If only I could go to the beach or a pool on this steamy Brisbane Sunday LOL. Brilliant service- and now when my few bras (purchased from you) start to wear out or get way too big -now puckering- I'll do it all again. I hope you survive the storm and wish you all the best.
Cathy, April 2020
Given the current COVID 19 situation, I suddenly thought that if I had to lockdown for 6 months, that I couldn’t go another day without some new bras. It had been a while! The lovely lady that served me did so in a respectful manner while keeping us both safe. The sanitiser at the counter was also a bonus. I only ever shop for bras at Brava, and so does my sister and another friend who says you have changed her life and comfort!!
Sarah, April 2020
I have been shopping with you for the last few years and you always have a great range, good prices, and excellent customer service and communication. I always feel like you value my custom, and as a woman with a small frame and very large breasts I simply can’t get my size from local stores.
Sue, April 2020
With the current world situation I found myself doing my 1st ever online bra shopping. In the past I would never have considered buying any clothes online for myself let alone bras. Having the confidence in your stores & remembering the details of my last bra purchase (prior to maternity bras) made the task easy. So I thank you!
Amanda, April 2020
A quick snap shot into the hardest working bras in the land. I've had 2 Elomi maternity bras 12H on the go for the last 18 months. They have been the best!! Working hard, day in, day out. In fact they have been under so much pressure that after 18 months the under wires snapped. This is not a complaint, rather an acknowledgement of just how hard my bras have to work. Thanks again for having bras my size...where would I be without you?
Lauren, April 2020
I visited your Camberwell store to buy a bra for my daughter. (She knew her size and style number as she had purchased a Panache bra overseas). The store didn't have what I wanted in stock but found one in another store and would have it delivered to Camberwell and said they would ring me when it was available. I got the call about a week later. Unfortunately I wasn't able to get to the store before they had to close. I got a call from Kaitie in the Prahran store to tell me they had the bra but the store was closing that day. Kaitie asked if I wanted to collect it or whether she should send it back so I could order online. We agreed this is what she should do. I ordered it online and received it the other day. What I really wanted to say was the service I received - from going into the store, to talking with Kaitie and then ordering online has been great! My daughter is very pleased with her new sports bra.
Karin, April 2020
You gals are absolute angels for the work you do!! I was just recently introduced to Brava by a colleague and purchased my first (and definitely not last!) Bra from you. I purchased the Panache Sports Bra in 12G. The entire process was easy including an exchange and was incredibly quick. The bra is a complete game changer! I have always struggled to do push-ups with a larger bust, typically when I try I feel a tearing sensation in the pec muscles that hinders my workouts and I typically can't engage in any jumping activities during my workouts. In this bra, I could do ALL of my workout!! I did ever push-up and every jump! Thankyou so much! The work you do is honestly life changing.
Fiona, April 2020
I bought three items from the Tani range online through Brava and I'm very pleased with them. I had no issues ordering online and delivery, considering the delays due to covid-19, was faster than I expected.
Berenice, April 2020
I've been a customer at Brava Lingerie (previously More Than A Handful) in Sydney for many years. It has been an absolute save as I otherwise cannot get bras that fit my shape (6F) I received excellent customer service from at the Sydney store during my last visit. I was really happy it some bras by Ewa Michalak, a brand that I haven't tried before. It would be great to get a larger range in swimwear for my size and body shape. Other than that, everything is fantastic!
Lucy, April 2020
I just wanted to let you know my experience at Highpoint with Mel was fantastic. Additionally, I was given a year ago an extension on my returns voucher because my daughter hadn't stopped breastfeeding - I was very grateful for this.
Lauren, April 2020
Just emailing to say that I had a very pleasant & successful experience at Brava recently. It's heartening to know that a store exists that caters to people with bigger busts.
Sasha, March 2020
Very happy with service and products purchased.
Ann-Maree, March 2020
Many thanks for the help and assistance I received today from Rachael at Hampton. Always a positive and comfortable experience.
Shauna, March 2020
Had the BEST experience at your city store with Amber. She was the best ever. My 16 year old daughter was able to get 4 bras that fit her 8FF size perfectly (who would have thought!!!). I got 2 (would have bought more, but finances didn’t allow). Your range is amazing, but Amber was above and beyond incredible, I’ll be booking in with her next time. She is a keeper - don’t let her go!
Leigh, March 2020
What an absolute dream!! The ladies at Highpoint Brava were incredible from the minute i stepped in to the store! I had my big double pram with me, they accommodated that no worries at all. They went out of there way to make me feel comfortable, and even looked out for my babies so i could get properly fitted. 10/10 for customer service :) very happy customer. Can't wait to purchase again!
Jaimee, March 2020
Thank you for founding Brava! I have gone most of my life wearing ill fitting bras and am so thankful that I have finally found a shop that stocks my size! Turns out I am a 6F! I didn't even know such a size existed! I decided to do a bra fitting post breastfeeding and am so glad I was recommended your shop by Myer who did not stock my size. Melissa was lovely and gave me a couple of sizes to try and she explained what the fit should be like. It was a lovely experience and I enjoy my new bra so much so that I've been raving about it to everyone!
Sashi, March 2020
I love shopping at Brava - both online and in-store (Druitt St, Sydney). The staff understand the needs of women with larger cups, which are different to women with smaller cups. General department and lingerie stores simply don't have the sizes I need. But more importantly, women with larger cups need high-quality, well-made bras, and Brava stocks the best brands.
Louise, March 2020
I have now found my sports bra and daily bra for life. I can't remember the girl's name, but she was in training to fit. She was wonderful and she would get an experienced fitter to check her work. It was such a happy experience and for the first time in a long time I didn't end up leaving a bra shop in tears, deflated and hating my body. Seeing the girls excited and happy that they found a bra that fitted me perfectly was lovely to see. It was evident that they love their job and watching women like me walking out feeling happy and confident. Please thank them at the highpoint store for me. The girl in training is a keeper!!
Debbie I rang on the 10-3-20 and spoke with Dominique, she was so helpful and could answer all my questions. I have ordered in 2 Ulla bras.
Michelle, March 2020
I wanted to let you know how happy I am with my new sports bras and also the customer service I received from Gracie at your Prahran store. Gracie was very professional, as well as friendly. She was thorough and listened to me patiently.
Rose, March 2020
I recently shopped at the Brava store in Bourke Street, Melbourne, and had a great experience so would like to give some positive feedback. I hadn’t had a proper fitting in years and always find it difficult to get well-fitting bras in larger sizes. My friend recommended your store to me and I was in Melbourne for the weekend (I live in Canberra) so I thought on whim I would check it out. I’m so glad I did! I came away with three new bras that fit me properly. The most exciting thing was to have a range of options in my size (which I now know is around a 14H). Unfortunately I can’t now remember my sales assistants' name, but she was very helpful and friendly, brought me lots of different colours. She was straight up about being a trainee and had the fitting checked by senior staff when she wasn’t sure, which I appreciated but honestly thought she did a great job on her own - was very knowledgeable and made great recommendations.
Bec, March 2020
I wanted to let you know that I had such a positive online shopping experience with Brava. I have actually never bought clothing online and I most certainly have never bought bras online. I am glad that I finally did take the leap and buy from Brava because I am happy with my purchase and I am happy with the fit. I had bought a Ewa Michalak bra from another store. I ended up buying three of the same style bras in different colours. I wanted to buy more but they had no more in my size so I went online and found your store. I called over the phone and I think I spoke to Sarah and I explained to her what I liked about my current Ewa bras. I bought 1 (coming from overseas) in the exact same style as I currently own and then I also purchased 2 more without the moulded cup! As I have not bought this style before Sarah went and spoke to a fitter to see if the bra style would give me the same kind of lift and shape. She advised me which bra would not be so similar from the Ewa range and I steered away from buying those. On her advice I went up a cup size in one of the styles as the sheer cup was not stretch material and bought the other in the same size I usually wear. Sarah's customer service was superb and as a result I have two new bras which I am very pleased with. I am waiting on the third bra coming from overseas. She actually told me that she would send the two bras ahead first and send the remaining one when it arrived. Great service without me having to ask. I would definitely shop online with Brava again (even though I mainly ended up shopping over the telephone!)
Monica, February 2020
You have very helpful staff - I love your Highpoint store. Yet again I walked away with a brilliant sports bra suggested by the consultant who served me.
Jessica, February 2020
I’ve been into your Camberwell store in Melbourne today. I’m sorry I didn’t get the name of the sales assistant but she was magnificent. I’m currently coming to the end of my breastfeeding of my second child, and I am a stupid size of 10H, which I haven’t been able to locate in store. She was super helpful in offering multiple options, and ensure correct fit in an unobtrusive way. Also very clear in extremely helpful returns policies if they aren’t right, and also explaining correct care. Thanks very much from changing what’s been so far a frustrating and uncomfortable (bra wise) experience into something uplifting (hah!).
Elspeth, February 2020
I would just like to pass on my compliments to Ros in your Sydney store. She made my first proper bra fitting so empowering and relaxed. Her confidence, ease and lovely personality really is an asset to the company. I not once felt judged or on show or like my questions/things I didn't like/insecurities were a problem. I went back again today after 2 weeks and she remembered more about my first visit than I did and helped me find another great bra while helping me with some little troubles with the bra I bought earlier. It honestly feels like she's a friend and really cares about the customer as a person. So a massive thank you to Ros. Please pass on my sincerest gratitude for her help and kindness.
Lauren, February 2020
I am writing this email to express how happy I am with my recent online purchase and experience. I am bigger busted and have a very hard time buying bikinis in-store and online. After having trouble with sizing on your website I emailed your customer service team and they quickly responded with a size recommendation. I took the risk of buying this size online only to receive my delivery today and it fits perfectly!! I am extremely happy my bikini fits perfectly. I definitely would recommend Brava Lingerie to friends and family.
Tiarne, February 2020
I just wanted to share with you my fantastic online shopping experience with Brava! A few weeks ago I went into the Camberwell store to purchase a bra for my overseas holiday. Unfortunately it wasn’t available in store so I purchased it online. Concerned about whether it would arrive before I left for my holiday I emailed your team. They were so helpful!! They replied so promptly to my emails and gave me a range of options in case my bra wasn’t going to arrive on time from your supplier. Today, my bra arrived! It was days earlier than what I had been anticipating and I got it within 24 hours of the order being shipped which is amazing! It was carefully wrapped and even had a little note :) Just wanted to say a big thank you! I have shopped with Brava for the last ten years and your service has always been exceptional!
Emma, February 2020
Visited Hampton store today for the first time. Definitely needed a new bra. Rachael was very helpful. Listened to what I wanted and brought me several options all of which were good – in line with my idea of what I wanted. Made sure that the fit was right.
Allie, February 2020
Wanted to express what a positive experience I had in your Hampton store. I was assisted by a really lovely lady named DeeDee. She was very knowledgeable across a number of brands and super helpful. Another staff member whose name I did not get also helped out by pulling an item from a delivery she was working on so I could get my size in that brand. DeeDee has also arranged for some styles to come in store for me to try on. I really feel the Hampton team have mastered that tricky art of being supportive and helpful but not at all pushy. If I had any constructive feedback it would be I wish there was a bit less strapless options and a bit more colour in the store but it is a small store and you can't have everything.
Erika, February 2020
I was really nervous, as I do not normally do online ordering (at all) and usually have trouble in stores with finding a bra that fits comfortably for my size. The current bra I wear, is new purchased December 2019, and they have changed the material they use to use. I have sensitive skin and are having to 'break in' (soften the wear) of that brand it is also a 20JJ sizing. I guessed sizing after reading all your information on your site and made the decision to go with Goddess Alice 22HH. As soon as I got home and found it on my front steps (lol) I was inside and it was straight on, with apprehension to what it would be like and whether I had made a good guess. Not only is it a good fit, but it is so comfortable and kind to my skin. It is now drying on the clothes line (in shade) so I can wear tomorrow, lol. It is also half the price of what I have been purchasing, so when my funds have recovered from getting the kids back to school supplies, I will be ordering another. Thank you so much for all your website information and for being there for us more well endowed ladies.
Jill, February 2020
Really enjoyed my experience shopping in store (Bourke St) and admired the dedication the girls had to find a perfect fit. Keep up the good work.
Jess, February 2020
I visited your Camberwell store today and had a really great experience. I am a TV costume cutter and have recently used one of your brands on a larger sized actor with great success which is why I came in for myself. I’m a 14H and usually don’t find much that is comfortable, well fitting and supportive. Calia served me. She really knows your stock and how things differ with regard to fit. She is also patient, thorough and very respectful of my privacy in the fitting room. I spent $430 and left the store in a really good mood. I put one of the bras on immediately when I got home and several hours later I’m still comfortable.
Justine, February 2020
I walked in to Brava Bourke Street today Saturday 15 February. The saleswomen were lovely and responsive. My lovely saleswoman immediately made me feel at easy, quickly identified a bra that she thought would suit me based on what I said I was looking for. I tried 4 bras, but her first pick was the best. I was in and out in 10 minutes. This was my kind of bra shop. They were polite, efficient and friendly. Thanks for the beautiful bra, Brava, I’ll be back.
Meg, February 2020
Both online and in shop were awesome.
Christie, February 2020
The fitter found me a wonderful sports bra, which I ended up taking the details down for and exchanging for on the Brava site. I bought another bra from this retailer as I couldn't wait! Now, I have put my exchange in and I was pleasantly surprised by how EASY the exchange voucher process was! To receive an instant voucher and be able to simply make my exchange without any silly messing about was easily the best experience I have had with online exchanges, and I will be coming back to buy my bras from now on due to the peace of mind I have received by knowing exchanges are so easy. Even better, I didn't have to pay postage! Just wow. The follow up email was perfect too!
Virginia, February 2020
I just wanted to send some positive feedback for Ruby who works at the Camberwell Brava Store. I have always had incredible positive customer service from your staff but Ruby was particularly lovely, helpful and an excellent listener. She also managed to select me the right strapless bra on the first go! Thanks so much for the environment you create in store, the knowledge and the excellent products.
Tash, February 2020
Yes my Brava experience at your Camberwell store was indeed positive. Your consultant was just wonderful and helped me with 2 bras. I did also purchase a swimsuit which I returned the following day, whilst delighted to find a bra cup that fitted, most of the suits are still just too short for my long pear body. I have forgotten the name of the lovely consultant but her name ended with an A. Great service as always but if you can source styles for the longer (old girl), I would be very interested.
Liz, February 2020
I have just purchased 2 bras at Brava in Hampton, Melbourne. I have been there previously, so know that the experience is a good one. This time, I was served immediately, Fran looked up my last purchase and I chose the bra I wanted. After trying it on I made the purchase. I was in and out of the shop in less than 5 minutes and was completely satisfied with the purchase and the exceptional service. I have told many of my friends what a great place Brava is.
Robyn, February 2020
I just wanted to provide some feedback on my experience in your shop on 550 Bourke St today. I have never shopped at your store before and was extremely impressed with the service I received from Arabella who fitted me and gave me plenty of options (which all fitted perfectly!!). The range is really beautiful too - I only ended up purchasing one bra as I’m currently losing weight due to some medication so unsure if I will lose further weight but I loved nearly everything I tried on. Anyway I will certainly be back to purchase some more soon when my weight stabilises. I hate bra shopping but Arabella made it super easy for me!
Isabelle, February 2020
Just wanted to pass on my feedback. After a number is successful purchases from your stores, I just wanted to say thank you. For as long as I can remember it’s always annoyed me shopping for bras. It would become even more annoying having no other option than to end up purchasing the closest fit. I’d play a lot of sport in high school and I’d have to wear a normal bra with a crop top over the top to have some decent support because nothing ever fit me correctly. I am a size 8 and have always had big boobs and a 10DD from Myer never cut it. Coming across your store years ago was literally so exciting for me!! I have every day bras, strapless bras, old maternity bras (some in a G cup!) and most importantly perfectly fitting super supportive sports bras! I can’t thank you enough for catering to people like me. I just purchased another every day bra in an 8DD and my next purchase will be another sports bra in a 6F. There’s nothing close to that size in mainstream shops and to have the option now to get whatever I need from you ladies is so so reassuring.
Tanya, February 2020
I attended your store in Hampton yesterday with my daughter, Sally. DeeDee helped fit Sal in a sports bra. We both bought some Chantelle knickers. It was our first visit and we found staff friendly, professional and knowledgeable. Sal flew home to the US this morning wearing her new lingerie.
Andrea, February 2020
Just wanted to send a huge thank you for the incredible personal service I received from Ros at the Sydney shop last Friday. I hadn’t been to the shop since it was More Than a Handful. I received my birthday discount as well as a reward for being a More Than a Handful customer, very kind seeing I was last there 3 years ago. And if you look after your bras they will give you years of support. The service is amazing, your bra selection phenomenal and Ros really knows her stuff. There’s no way I can go back to buying bras in a retail environment.
Pamela, February 2020
I don’t usually send reviews but wow! I’m so in love with the bikini and lingerie that your sales assistant Heather helped me pick out today at Brava Prahran. I never go bra shopping, because they don’t stock my bra size in mainstream stores, so it felt great to not only find my size but to actually have a choice of beautiful bras that I could buy! Thank you so much.
Isabel, February 2020
This evening I ventured out for a vary rare trip to the shopping centre. I’ve never seen Brava before and had a lovely experience. I walked in looking lost and the lovely Larisa at Highpoint assisted me with sizes and helped me try on some bras. She helped me find the perfect bra. I was very impressed with all the staff. I was very happy with my purchase and will be coming back again.
Nikki, February 2020
Hi Lin & Maxine, Last week was my first time buying from Brava. I have a friend who always uses you but until now being a 16G I was able to get bras from bras n things. I’ve since then had a baby and now I’m a 16HH and I’m so thankful for places like you that cater to bigger girls. I was worried buying online that the size may not be right but it is absolutely perfect. So much room on the cup and it’s comfortable and supportive which is often a hard combo to find. Thank you so much.
Lyshea, January 2020
Today, January 3, I shopped at Brava in Sydney for the first time and can happily state, not the last. From the first moment I walked in, the service and atmosphere was warm and welcoming. I loved the idea of having your name taken and put on a list, like being a VIP. It also help make what can be an uncomfortable or awkward experience more positive, and Claudia who assisted me was delightful. I look forward to making this my one and only stop for underwear, and bathers. They are next on the list. It was lovely to be in a space to buy beautiful lingerie that isn’t all for those who are *less fortunate than us bustier ladies. Thank you for a great business model.
Leanne, January 2020
I had a wonderful experience at your Camberwell store today. I usually buy bras online from UK store Bravissimo. Your store is such a great local option! The lady who looked after me in store was great, she just kept bringing me options until I found the perfect fit and style. I left with a great sports bra and bikini top and couldn't be happier. Bra shopping is usually a big disappointment for me, Your store has changed that. Thank you!!
Tess, January 2020
I first visited your Melbourne store several years ago and had a great experience. I’m so glad you’re in Sydney too now. Though we’re moving to Adelaide in June! Good thing you’re online too.
Emma, January 2020
Today I visited your Bourke St Melbourne store for the first time. I have been intending to get there on the recommendation of my daughter who buys all her bras from this shop and today was the day I had time and the need to buy a new, better fitting bra than the one I was wearing. Now I can see why my daughter has been singing the praises of this store. I have come away, having been served by very competent and friendly Gracie, with a new black bra that is so comfortable I have been wearing it since I got home... even though I had intended to keep it for an upcoming wedding. Thank you Gracie and thank you Brava for being there for women like my daughter and me. Keep up the great work.
Colleen, January 2020
I write to commend on the excellent service of Lily. I am an overseas customer who struggles to find a bra for my size and used to frequent Rigby & Peller in London for my bra needs. Then I discovered Brava. A kind soul at Myer once suggested I try Brava and so I did. I first met Lily at your Williams Street, Melbourne store more than 2 years ago and have since returned to her and Melbourne annually semi-annually to buy my bras. I have been fitted by another salesgirl when Lily was not in on one of my trips but I find myself only requesting for Lily after that visit. Lily is wonderful - she makes good recommendations, takes the time to understand one's preference/personality and then suggest bras that not only fit well but suits one's preference so that one feels comfortable wearing it. For example, I prefer full coverage and Lily customises her suggestions to ensure that I am buying a product that not only is of the right size and fit but makes me feel that I want to wear it everyday. She is not pushy and is patient and pleasant. She is quick to understand what one wants, one's personality and preference and makes one comfortable around her. She is a gem and is my go to person now for my bra needs. I have not regretted a single bra purchase from her. In fact, I love them even more after I use them. Excellent sales assistant.
Tania, January 2020
I recently visited your Hampton store again to stock up on fresh bras. Once again, I had a very positive experience there. The ladies were so helpful and I love getting their instant feedback, assistance and support to help me find the best fit with my bras. Since finding Brava, there is nowhere else I go for my bras. Brava has made bra shopping so much LESS daunting, overwhelming and difficult for me - and it's something I no longer dread!
I purchased a swimsuit at the end of November from the Sydney store and I absolutely love it! It’s so comfortable and fits my bust which I have struggled with this issue for years. I have been to multiple places to have bra fittings and every place has told me something different and could not be bothered actually trying to help. This place has been an absolute gem! I was so nervous the first time I went but they are absolutely lovely to deal with, they wanted to help and they fitted me perfect. Since I have been wearing the correct bras from here my back hasn’t been as sore. My swimsuit is the Marvell Lane Camilla.
Ange, January 2020
I had browsed online and found what I thought I would like, based on your descriptions, blogs and customer reviews. I could easily see stock on hand on your website so I knew I wouldn’t be caught with no product when I visited my local store. I was greeted warmly and when I stated what I wanted to try I was managed professionally and not dismissed- and it was the perfect bra! I also took a recommendation on a sports bra. Everything was so smooth! Two weeks on I am loving my bras. This is different from my experience at your stores around 2012, when I was sold some things that just didn’t work out. I decided to try you again because of your wonderful website, it explained I could return the items, but also because you have opened a store in Camberwell which is local to me. I won’t be shopping anywhere else now.
>Erin, January 2020
I had a great shopping trip today at the Sydney store. Stopped in as I am on holiday here and being from the US, it’s hard to get bras/swimsuits to fit. The fitter who helped me was amazing, and we found me 4 bras and 2 suits. I couldn’t be happier! Thanks so much and will definitely plan a trip to Melbourne to visit more of your stores!
Deb, January 2020
I shopped today at the Camberwell store. Matilda assisted me. I found her to be helpful, friendly and willing to assist me trying on a number of bras for everyday. Your range and prices are great for the everyday woman with larger busts. It’s nice to go to be fitter not by someone who is too young to get it ... nor someone old and stuffy! Thanks for your shop I will be back!
Tamara, January 2020
Status of order is communicated regularly. Changes over the phone are hassle free!
Sarah, January 2020
The range is great, the fitters comments are SUPER helpful, and the products arrive quickly. Love the experience, love the bras!
Claire, January 2020
My husband and I spent a week in Sydney having a holiday and we were staying at the Seasons Plaza hotel, around the corner from your store.I needed new bras, so I paid a visit to your store. I was promptly attended to by Donna , who really gave me sound professional advice about the bra I was wearing and she spent lots of time finding the correct fitting bra brand, which was just perfect for me. Donna found two German Ulla bras that were just right. Ordinarily, I would not have chosen this brand and I was also given advice on how to care for them too. Donna was a joy to work with and generally, the price point would have made me look the other way. I soon realised that I am worth the extra care and expense which is so important for my physical and mental wellbeing, that I bless all the money that I spent each time I wear the bras. My Italian heritage has provided me many things but being big breasted isn't a gift that I have necessarily embrace. However, I left your store with two, comfortable and well fitting bras but most importantly, I feel very special when I wear them. It was a very positive experience, when generally, I despise this whole exercise as a rule.
Anna, January 2020
I came into your Sydney outlet for the first time today, looking for some sports bras. I have always struggled to find bras that fit - and especially bras that are properly supportive for exercise - so it's fair to say my expectations were pretty low. But I am taking the unusual step of actually sending my feedback because I had a truly exceptional shopping experience. There was a bit of a wait for a fitting, but I was more or less immediately greeted and made to feel welcome, and I got the feeling it would be worth the wait. When I got into the changing room with Dominique, it felt like I was shopping with a reassuring, knowledgeable friend - and the experience only got better when she came back with some bras for me to try on. Her eye for sizing was amazing. Honestly, it's rare when I can find one bra I kind-of-sort-of-don't-hate, and I found two today that I absolutely love. (Like a lot of women, I also rarely feel great about spending a lot of money on myself, but I really felt like I had confidence in what I was doing today.) I also loved that I didn't feel pressured or hurried - all round it was a genuinely positive experience. I'm really happy to know that Brava exists, and - for once - to be in the D+ cup club!
Roslyn, January 2020
Shopping online at Brava lingerie was indeed an efficient and effective experience. I also loved the packaging! Bravo Brava.
Angela, January 2020
I was fitted for a new bra on Saturday 25th January following a recommendation from my mother. I live in Canberra where there is a terrible lack of retailers offering bras for women who are above the standard sizing. As a result I spent the whole of my first pregnancy wearing ill fitting bras that I tried to fit myself (wearing a 12E where I now know I'm a 10G!). Now, pregnant with my second, I was determined not to have the same experience. I was seen by Mel in Sydney CBD. She was incredible. She immediately chose bras that were a perfect fit for me and gave me plenty of advice about the appropriate time for a second maternity fitting. I can now comfortably order bras online from Canberra knowing I'll get the right shape and size. We were in and out of the store in under 25 minutes, which was extremely helpful with a nearly-walking, energetic toddler. Thank you Mel for your warmth and professionalism and for knowing your craft so well. I'll be a life long customer of Brava.
Emily, January 2020
I love my new bathers. Such good quality and super comfortable too... bonus!!.
Rachael, January 2020
Brilliant team. Not as much range as I had hoped for in-store but I might have also been in a smaller store. That said, the amazing fitter and team still ensured I got two amazing bras. Could not be happier.
Renee, January 2020
It's taken 71 years to finally find 2 bras that feel wonderful. There has always been a problem with ill fitting bras as I have a relatively small back and H cup front. I was so pleased with the fitting at Camberwell that I returned in 30 mins to purchase another. Won't go anywhere else now!
Liz, January 2020
I shopped online after receiving fitting advice over the phone. Service was fantastic and the advice was spot on. Thanks so much.
Anna, January 2020
Today I shopped at one of your stores for the very first time, as a friend recommended you to me. You now have a customer for life! To say I was delighted and overwhelmingly happy with the experience is an understatement. From the moment I stepped in the store I was treated so warmly and respectfully. The customer service was outstanding: knowledgeable, professional, caring, helpful and informative. I was so delighted with the help I received in sizing and fitting as well as product choices. I purchased three bras .... and I will be back! Just wanted you to know how great the team at your Camberwell, Victoria store are doing, in particular Kaitie C, who looked after me. Keep up the great work.
Janine, January 2020
Brava lingerie is amazing. They are always so fast, offer a great range of products too. The bra fitting blog and reviews are super helpful. Buying bras online can be a guessing game, but with Brava they make the process super easy. On the occasions I've needed to exchange a bra they are so fast! I can't recommend Brava enough, I really hope I get to visit a store one day!
Grace, January 2020
Never have I ever had so much choice for my FF cups! After leaving your Brava store in highpoint I was extremely grateful to be serviced by Mel who from the get go made me feel super comfortable. After being fitted and shown a range of bras that suited my style and needs, I left two new bras in hand grateful to finally find a store that stocks my size and in cute styles too! No more ugly bras for me! I'm so grateful this business was created as I feel confident I will no longer leave a bra shop feeling embarrassed and upset about my big bust that no store could provide for.
Tayla, December 2018
I have previously been to your city store and today was in at your Hampton store. The young woman who served me, Fran, was AMAZING. An absolute credit to your business. She was friendly, helpful and genuine. And for the first time in many years, bra shopping wasn’t an absolute chore. She listened to what I asked for and didn't expect me to take the first thing that fit. I will definitely be going back to this store, even with my size sold out in several styles, I walked away happy. It was a surprisingly pleasant experience. Thankyou Fran!! You are awesome!
Erica , December 2019
Thank you for a really easy and positive bra experience. I had been looking for sports bras for larger sizes but heard Maxine on Craig Harpers podcast and was in that very afternoon. My beautiful 13yr old has G cups and it has been such a massive transition from child to young adult and finding age appropriate bras to keep her active and confident is a bloody god send! We both ended with a new sports bra and we were out of the store within 20mins. I really didn’t think it would be that easy. Pls thank the lovely staff member at your Hampton store (Wednesday afternoon), she was busy and attentive and made it super easy for us. Will be back
Shelly, December 2019
Thank God I found your shop!! I've struggled for years to find well fitting bras. I only had one brand I could wear. All of the bras in your shop are beautiful, feminine, comfortable & there's so many to choose from. I'm actually in heaven now & not having panic attacks when I need to go bra shopping. Matilda in Camberwell was so lovely & patient with me. In fact, every time I've been into the Camberwell store the staff have all been amazing. They've quickly ordered in anything I needed, suggested colours and fits I wouldn't have thought of, made me feel comfortable, made me feel attractive. I don't bother looking in any other underwear stores anymore. A well fitting bra & a good hair day can make the world of difference to a girls self esteem!!! Thank you a million times
Cathy, December 2019
I was in your Sydney store a few weeks ago and it was such a great experience! I was helped by a lovely young woman Dominique who had terrific product knowledge and was able to connect me with exactly what I wanted. She also arranged for products to be sent to me from two other stores, which arrived a couple of days later. I’ve now had a couple of weeks wearing the bras and they’re GREAT. I used to absolutely dread buying bras and this experience was the total opposite of that. In the online era that kind of service is what will keep me coming back into the store even though I live outside of Sydney Rebecca, December 2019 On the recommendation of a friend, I turned up on the doorstep of Brava in Hampton. I was surprised! I was impressed! I was wowed! The range is stunning and not what I would call “what your mama would wear” (always the fear of larger cupped women.) I found what I wanted (a stunning black bra ) and more. The most important feedback pertains to the assistance and guidance of Fran who was managing the store that day (28 Nov 19). Fran was able to not only quickly understand my buying requirement but also my buying style. She must have a high level of EQ because she adapted and targeted wonderfully. It was undoubtedly the best bra buying experience I’ve ever had. I am now a Brava convert.
Debra, December 2019
My mum and I struggle and panic to find bras that fit us without being judged and laughed at. I am a size E and mum is an I cup. Shopping for bras is a dreaded experience. We went to your store in Highpoint and received such friendly and lovely assistance from your staff member. She was absolutely caring and understanding. It brought me to tears in the dressing room when I finally found mum and I some suitable bras that are comfortable and not being judged or made comments about behind our backs. Thank you for such a great service. Anita bras are the best! Chloe, December 2019 Sincere thanks for Brava's wonderful service. Last Saturday I was on a mission to purchase two specific bras types and Dominique in your Druitt Street store in Sydney, helped me achieve my mission. I have been a customer of Brava Sydney, converting over when the store changed from 'More Thank a Handful' and I would never stray. I love your fitting service and the honesty and experience of your team, always makes a sometimes depressing task a very happy one. The store was busy and the girls did not compromise their time with us, ensuring all the customers were looked after. Thank you again to you and your team.
Gini, December 2019
It was sweet relief to come into your Highpoint store Wednesday afternoon and find exactly what I wanted in my size. I had spent the morning visiting every store that sells bras at Werribee Pacific and didn’t find one that fit. In your store I was spoilt for choice. I knew exactly the style I wanted because I follow you on Instagram. The assistant found it in my size, helped me with a smile, and I was done in less than 15 minutes. It’s well worth the drive out to Highpoint for me, as most retailers don’t believe in carrying a 16GG. Thank you, I don’t know what I’d do without your store.
Lilly, December 2019
How wonderful was my experience was in your Camberwell store. From the minute I walked in the store I felt comfortable, the young lady that helped me find a bra that fits well was so patient and lovely. I am 58 and for the first time I was fitted properly, I was told the truth about the fit, now I know I am a size 8F not a 10. I left the store feeling sexy with two beautiful bras and will return soon to buy some more and a pair of bikini’s which I haven’t worn in a very long time as I am a mother of two and a grandmother. Thank u again for your gorgeous bras and wonderful service
Tina, December 2019
I have always had a large fitting cup size and felt so embarrassed when trying to find a bra to fit. Usually I ended up in tears and humiliation as nothing fitted - or if it did, it was soooooo uncomfortable. Until I went to Brava in Sydney. Ros is just wonderful: understanding - as some have had difficulty just like me with finding the right size. I cannot stress - at the grand old age of 66 how wonderful it feels to realise I do NOT have to have a breast reduction to feel normal. Even on the phone, my experience has been heavenly. Tierney sends out a beautifully packaged bra with a personal note. What more can you want! thank you for helping me feel normal again
Anne, December 2019
I had an excellent experience at this store today. I was fitted by Gracie, and she was kind, considerate and knowledgable. In particular, I appreciated that she didn't highlight what size any of the bras I was trying were (as I get self-conscious about that). Instead, she just mentioned the colour/brand/pros and cons of the bras she brought to me in the fitting room. If you are someone who (like me) has had traumatic bra-shopping experiences in the past, I recommend trusting the staff at Brava. I have never felt more comfortable bra-shopping than I did today, and I am thrilled with my purchase. Thanks again Gracie and Brava!
Kathleen, December 2019
I am 64 years old and bra shopping has always been a depressing and difficult chore for me. I never seem to get that ‘perfect fit’. But a couple of weeks ago I travelled from Geelong to Melbourne to visit your city store and that all changed. I was served by Toyah who was delightful and took the time to hunt out a suitable style for me, and to make sure the fit was comfortable. So thank you for having such a great store with a good range of stock. I will definitely be back.
Margaret, November 2019
I actually HATE shopping for bras so much, it usually takes so much time and I’ve often ended up tears not being able to find a bra that’s the right fit! After finishing breastfeeding my second childcare earlier this year, I have been battling along wearing the same old maternity bras, that really were no longer fitting me at all!! On a whim I went into the Camberwell store, and for the first time in my whole life, with the help of the assistant - I tried on 2 bras, and THEY FIT PERFECT! That was it, no trying on bra after bra - just two, and within 10 minutes I walked out the door with my 2 new purchases! Amazing!!! Thank you Brava!
Sarah, November 2019
I went to your Brava store on Hampton street yesterday. Many friends had been telling me to go to Brava to buy bikinis or underwear before, but I had never gotten around to it. My experience yesterday was nothing short of life changing. I have lived my whole life thinking that bras just won’t fit me perfectly and I will forever be adjusting cups and straps all day. After yesterday, I will never again be satisfied with a bra that does not fit 100 percent. Mel helped me try on bras and bikinis for over an hour and she was amazing! Nice, friendly, great service. I walked out of the store with two new bras and a new bikini and the first thing I did this morning was chucking all my old bras that never really fit out. Thanks to Brava, I finally know my real cup size and I will never ever buy a bra anywhere else. Thank you so much! Brava has honestly already changed my life!
Anna, November 2019
I had the most wonderful Brava experience when I visited your Bourke Street Melbourne store a couple of weeks ago. I was served by a lovely young lady named Amber and I can say without exaggeration it was the best bra shopping experience I have ever ever had. Amber was informative, kind, helpful and very skilled at her job. I walked in wearing an 18E and much to my delight walked out with 3 x 14H bras. I don’t wear any of my old bras now, those 3 bras are on rotation and I make sure at least one is clean and ready to go every morning! I am going to definitely buy more bras from your store. I live in Warrnambool so won’t have the chance to visit a store again anytime soon but I will definitely be looking at your online store for future purchases. Amber also informed me that as I had come in for a fitting and they had my size on file I could contact the store when shopping online and be advised as to any size adjustments that may be needed between brands and styles. A wonderful service that I will be taking advantage of for sure. Thank you so so much! You have changed my life Brava!
Nicole, November 2019
I recently visited your Prahran store, as I always do on a visit to Melbourne from my home in remote rural WA. The customer service I receive on any visit to your store is really awesome. The girls are friendly and helpful with adjusting straps, doing up hook and eyes and generally offering excellent advice to make your bra fit as comfortably as it can. The girls also advise when something is not quite right and go and find another style or size without any hassle. There never is a feeling of being hurried to choose and I always come away with a couple of extremely well fitting and comfortable bras. I would not shop anywhere else as it is a waste of money buying an ill fitting bra. Also love that I can email and order a style that I particularly love that I have brought in store and Brava promptly send it. The Brava emails are a delight to find out new colours and styles when not in town. Thanks Brava for excellent customer service with a smile and not making this big boobed women feel awkward when choosing her bras.
Fiona, November 2019
I recently got fitted at Brava and I loved the experience! Im 17 years old so it was a bit nerve racking but the ladies at your Prahran store were lovely and helped me through it. They really know how to empower a woman especially young women!! excited for future experiences! Only improvement I have is to try and reach out to get younger girls fitted because for me i was always scared having a larger chest and being so young. But it would be worth starting an empowerment movement for girls like me!
Natalie, November 2019
Thank you for providing a service for larger busted women. I found you online and particularly like the model "Liz" -she is an inspiration for woman to love their body. I've struggled with a large heavy bust for many years and it bought a smile to my face seeing a lovely mature woman who exuded confidence. I was fitted into numerous bras and I had a choice rather than - that will have to do attitude. I wore both of my new bras to 'test drive' them and I felt that they were not quite right so I phoned to talk through my concern. I returned to the Sydney store and Donna evaluated the bras and she guided me into two other bras which fit very well. This has been a rewarding experience to openly engage with professional fitters who know their stock and what works for all the various breast sizes. Well done ladies.
Louise, November 2019
To the Brava Babes, Thank you for a wonderful shopping experience. It is rare to feel in any way in control when trying to find a decent pair of swimmers. To be able to bypass the (usually hideous) shopping experience of change rooms with bright white lighting is a joy in itself. To be able to shop by cup size takes all the hassle away. To then have the order arrive so swiftly and the returns options ready to go made the whole thing a breeze. I ended up with a gorgeous pair of swimmers with simply no fuss. Thank you for making swimmer shopping a delight!
Fiona, November 2019
For years I have been unhappy with my bras and the way they fit. I recently walked into Victoria Secret and a young lady there took my measurements and told me to go to Brava Lingerie as they could not fit me properly. I’m a size 8 around the chest area and a E/F cup. I was so thrilled to walk into your Camberwell store today and be finally fitted with a couple of bras that suit my size & shape. Came home and showed my daughter who is a size 6 with an E cup and also struggles to find bras that fit her snugly around the chest area. Thank you for thinking of women who do not fit the ‘normal’ size ranges!
Anna, November 2019
I just wanted to thank you for what you have created with Brava. I’m sure you’ve heard this thousands of times now but walking into your stores is such an overwhelmingly positive experience. Staff who are always warm and friendly, who introduce themselves and who are so thoughtful and sensitive, each and every time. Shopping for lingerie (or any clothing, for that matter!) is such a challenging experience for me - I am the parent and carer two small children with disabilities. Time alone for me to shop is so, so rare that usually I’m limited to online shopping and trying things on at home, alone, and they inevitably never fit properly or make me feel good…and the hassle of having to return things? Well, mostly I just wear things that don’t fit because it’s all too hard. I recently joined a dance class, the first thing I’ve been able to do for myself in almost 8 years, and I needed a sports bra. Knowing that I could bring my kids into your Highpoint store where it’s a calm and comfortable environment where they will be safe and welcome, and that I will be given the care, time and attention I need to find something that feels and looks great is such a relief. It seems silly to feel emotional about buying a sports bra, but I am - it’s about more than buying just a bra. I’m so grateful that your stores and the staff that work in them exist. Please thank the staff in your Highpoint store - each and every woman who has helped me there over the years has been so lovely.
Pria, November 2019
I was in Brava Highpoint on Saturday and your lovely sales assistant, Mandy, helped me with a fitting and my purchase of 4 x bras and 2 x matching panties. Seriously, Brava has changed my life!!! Measured by Mandy, I am a 12HH. As you'd appreciate it is very, very difficult to get a Size 12 Bra in a very large cup! This has been the bane of my existence my entire life ... Until now! Before discovering Brava (which my daughter recommended), I absolutely detested bra shopping ... Even if I COULD find a Bra that was an "o.k. fit", I could never find anything in a Size 12 above a G Cup, so I was forced to wear 12G. And yes, you can buy larger cup sized bras online, but anyone with a large bustline knows that unless you know the product, you cannot buy online ... You must try before you buy! Since wearing my new BEAUTIFUL, properly constructed, supportive 12HH Bras purchased from Brava, I no longer have continual "double boob", sore shoulders, a loose fitting back clasp and straps that I have to pull so tight to give me any support that they strangle me! Your Brava bras sit exactly where they should, and amazingly, when I remove the bras at night, I haven't had the painful "let down" weight of my breasts that I've experienced all my life ... I can only assume this is attributable to FINALLY finding a brassiere manufacturer that truly understands the engineering and construction required to provide a bra that supports large cup size breasts, particularly on a small frame! So, thank you so very much! I mean it when I say that Brava has changed my life! I was literally down to my last bra before I found you. Worth every cent! AND they're gorgeous, pretty bras, not the standard "white/black/beige" that I've been locked into all my life. See you again soon Brava ... I'll be looking for bathers that support a large bustline next, and I see you have them at your Highpoint store!
Mandy, November 2019
My Brava experience was a ‘Bravo’ experience. My usual experience of bra shopping is one of many tears, disappointment and defeat. I can NEVER find a bra that fits well and is comfortable at the same time. Often walking away spending far too much money for bras that are literally painful to wear. I have to psyche myself up for bra shopping, which I usually avoid. Anna at your Highpoint store was very professional, genuinely wanting to help me find something perfect for me. For the first time I walked away confident in my purchase (Panache Sport 16GG) as for once I was given the right advice. This is THE BEST bra I own. I have EVERY intention to purchase 2 more. BRAVO Brava for such great quality product and customer service experience. Especially for us larger gals. I have heard nothing but good things about your store and it has lived up to its great reputation and exceeded my expectations. I feel confident to go bra shopping now. No dread. I won’t waste my time (or money) anywhere else from now on. I’m so happy
Sandra, November 2019
I visited Camberwell this week and your sales assistant Matilda was really helpful. I’m a tricky size 8 D/E and to complicate matters, I really don’t like moulded cup bras (unlike most people), which narrows down the options considerably. She was really understanding and didn’t try to convince me give them another shot (which I have previously succumbed to, and consequently have a collection of worn-once bras). Whilst there was nothing in stock that suited, Matilda has undertaken to order in a couple of options for me to try next week, and I left the store feeling much more hopeful that I may indeed soon find a replacement for my current well-worn version. Thank you for focusing on the needs of those of us who don’t have a standard bust (if indeed there is such a thing!). I love that your business is by women, for women, and delivered by such attentive and helpful young women.
Alison, November 2019
Recently I telephoned your Highpoint store and spoke with Anna. I asked whether a different bra to the Elomi Cate I usually purchase could make a dress sit differently, as I was looking to wear a dress to an occasion. Anna invited me to bring the dress into store to see. On arriving at the store Anna selected bras for me to try under the dress. With her assistance, and collective opinion of colleagues I found the perfect bra to wear under the dress. Anna's service was exceptional, and because of this I went on to purchase another item that she helped me find. Notably, throughout this process at no time did I feel pressured in any way to purchase. What impressed me most was that even beyond this wonderful service there seemed to be a feeling amongst the staff of genuine support for each other and camaraderie.
Anna, December 2018
As always your service in the Melbourne CBD store is al a pleasant experience The knowledge of the staff is great and to provide smooth service their active listening is always switched on. Great to see your store in Camberwell today and in the 5 minutes I was there to compare the stores I could tell the staff are personable. This will now be my local store due to the convenience of location and do hope the service I am used to continues. It does not matter who serves me in the Melbourne store each time the service is consistently catering to my needs without being robotic, the human and personal element is always there. My guess is that it is a reflection of the company culture. Yours is the only retail store I feel I get real service from real people.
Artemis , November 2018
After searching (unsuccessfully) the Internet for the last 3 days, this morning I decided to venture out to the shops to buy my first bikini in 30 years! Driving down Burke Road I saw your sign D cup and above ! Very serendipitous! So firstly I think your signage is perfect! The store is lovely and I was helped by a really polite, friendly and super helpful young lady (she told me her name but I have forgotten). She politely asked each time if she could come into the change room & she made me feel really comfortable. She knew the products well and didn’t try to sell me something that wasn’t quite right for me. Upshot is I ended up buying 2 bikinis & if I could have afforded it, I would have bought a new bra too, but the lady helpfully wrote the details of that down so I can buy it next time. Super excited to wear my bikinis and I will be a returning customer. Great job!
Kristine , November 2018
I was thrilled to discover your store at Highpoint yesterday. I’m currently breast-feeding and struggle to find bras my size that fit and flatter me. I’m a bridesmaid in a wedding and have been putting off bra shopping for the event. I find bra shopping makes me critical of my shape and breasts. I’m a 14F and find it near impossible to find bras in that size let alone ones that provide a natural shape or purpose to breast feed. I went to a department store and left fighting back the tears. Once again, the store had zero bras in a 14F and certainly no maternity options. I walked past Brava and saw the sign that reads ‘D size and above’, it felt too good to be true. I walked in to see rows and shelves full of large cup bras, bathers, and maternity options. I went up to the staff with excitement and outlined my needs. Rachael R from Highpoint understood straightaway. Her commitment to finding the perfect bra for my bridesmaids dress was done confidently and kindly. There were no tears, there was no shame! Rachael and Brava made my day and made me enjoy bra shopping again!!!!! I’ve since shared the store on WhatsApp to my mothers group who plan to extend their bra range from 1-2 ill fitting feeding bras to several that they feel sexy and confident in. Thanks for building confidence in women!
Narelle, November 2018
I love shopping at Brava, it's always such a positive and empowering experience. Bought 3 new bras on Wednesday and I couldn't have asked for better service. Greeted as soon as I walked in the door and the lovely sales assistant knew exactly what I wanted and needed after a brief description. I recommend to Brava to all my friends.
Natasha, November 2018
Before visiting Brava I simply thought as a size F I won't be able to ever get the support I need to look good in tops. The products are so well made, fantastic quality, and make my body look amazing in clothing. The staff is extremely attentive and do so well with dividing time out to people in the change rooms and on the floor. I will never purchase bras from anywhere else again. I've since told all my friends about Brava and brought them along for a visit. Keep up the amazing work!
Alessha, November 2018
On Sunday 4th November I visited your Highpoint (VIC) store to purchase some new bras. The only appropriate lingerie shop in my home town had recently closed which left online shopping really the only option (the department stores do not cater for us bigger girls ) Thankfully, it was suggested that I try Brava Lingerie so I made the trip down to the Highpoint store. When I first arrived, the lovely sales assistant let me know that there was a wait for me to see a fitting specialist but I would not go all the way home without seeing someone. I took my family off to get lunch and then made my way back. It had quietened down so a fitter was available. Mandy R helped me to no end. She was able to accurately fit me by sight to start with and then by bra type after trying on a few basic ones to get the right fit and shape. She was great - not pushy at all and didn't once barge in on me in the change-room when I wasn't ready....a 'feature' of some other lingerie stores in my home town! Even when it felt like it was getting busy again, her attention did not wane and she helped me right through to the end sale. I would absolutely only ever shop at Brava from now on. It's a place where I just felt comfortable the whole time - a hard thing to do when so self conscious of bust size. I'm loving the bras that I purchased and will definitely be needing more soon!
Karla, November 2018
Just wanted to drop you a line to let you know how happy I was with my recent purchase of a hot milk maternity/nursing bra from Karen at your Prahran store last Thursday. I have bought my previous 3 maternity/nursing bras from Brava ( as well as a postpartum bathing suit) and have been extremely pleased with the service I have received each time, as well as (of course) the bras. Whilst I know Karen socially, she was extremely professional in her fitting of my bra for my daughter’s christening and offered me expert advice, including a change in bra size to meet my needs. Every time I enter Brava, both at Prahran and in the CBD, there is a great camaraderie between the staff as well which lends a great shopping atmosphere. Please keep up the good work!
Penny, November 2018
I just wanted to provide some excellent feedback from visiting your store in Goldsborough Lane in Melbourne yesterday. I have flown over from Adelaide and wanted to get fitted for a bra while on holiday. Your store was just wonderful, such a large variety especially in the 12H, which is very hard to find! Bianca assisted me in finding a bra and was just wonderful in her recommendations; I ended up buying an Elomi bra and could not be happier.
Ashleigh, October 2018
As a plus size, over 50 woman I had lost confidence that I could expect a positive experience shopping for bras. Brava was recommended by a family member. The store and staff were welcoming and the fitting rooms were a good size. My confidence grew as the consultant listened to my feedback and provided expert fitting and advice. I even appreciated the love, maybe and not now hangers for those I tried on. I left with a great fitting, comfortable bra that suits my lifestyle and a confident smile too. Thank you Brava Highpoint.
Nancy, October 2018
I went into your shop on Bourke Road (near the corner of Williams) on a total whim on my lunch break yesterday. And pretty much said “fix my boooooobs”. I had weaned my 18 month old a few months ago and was wearing my feeding bras (which were not working) and my terrible quality pre-baby bra (also not working) and my whole bra situation felt uncomfortable, saggy and frumpy. I got amazing service, recommendations, fitting and walked out approx. 15 min later with 2 new bras (which did not make my tits look like the bags of sand they now are) - and another total sexy lace one coming in my size from another store. Wearing one today with total satisfaction and comfort. I think it may have been Bianca (she was working 1pm Tuesday in a red shirt) who served me who was just delightful. As someone who hates shopping and tries to buy every. single. thing online and with retail getting harder and harder - I will always pay a premium for the amazing service Brava gives. Such an A+ experience. Thanks Brava and Bianca (from me and my boobs).
Heidi, October 2018
It's been YEARS since I had a proper fitting bra. I lived in London in my early 30's and discovered a bra shop for big boobs which kept me looking good for years. Fast forward to my current life... I've been wearing wire free bras for a couple of years and never thought I'd go back to underwire. I just didn't know of any good bras in my size range. Any little boutique or department store put me in ill fitting bras that ended up slipping from my rib cage by the following day. I had to go bigger in the band in order to get the cup to fit, and then the band would stretch and slip. I had given up. I have been in a lot of pain at work due to my boobs and their weight. I was desperate and started looking online again. I stumbled across the virtual fitter and thought it was a great idea as the London store fitted by observation, although they only offered this in person. So I put on the only bra that fit me - albeit not very well and snapped some pics. Filled in the questionnaire and sent it off.. I was cautiously optimistic. Next day, three recommendations including sizes appeared in my email. Size 12H??? Hmmm, I thought I would be a 14 minimum in band size.. Understanding the sizing has been adjusted I thought I'd jump in the deep end and purchase two. I really was desperate to feel comfortable again. I think it was a day later and the bras were ready for collection. I left work early to grab them and couldn't wait to try them on. Looking at the band size again I was dubious. Oh well, I thought, here goes nothing. IT FIT!!! What was this sorcery? I gasped... It's magic. Not only does this bra fit me perfectly, but the virtual fitter has done an amazing job just by going off a few photos and a blurb I sent. Plus it's soooo comfortable. The second one fit with just the slightest of cutting in at the top. I thought I could get away with it, but then decided that if they could weave this kind of magic in the first instance then imagine how magically comfortable the revised bra would be with just a minor style or size tweak. I have kept one and wore it to work today. I haven't felt so comfortable and put together in years. I've posted back the other one and have already sorted out the exchange with the lovely Hayley in customer service. I'm so happy! Thanks for the wonderful experience.
Diana, September 2018
The woman who helped me was wonderful. Fiona took time to listen and find some possible solutions. I have a slight twist in my spine and tenderness in some of the nerves and am a 32E - I have actually avoided wearing a bra the past year or so due to the headaches and shooting pain that I get when I do! While the bras we tried today didn’t work - (they seemed they may but by the time I had worn them 20-30 mins the pain was there with a vengeance and I had to take it off, I fear my other purchase in similar style may do the same but I will try tomorrow) - I was however very impressed with the store and staff - They made the whole experience easy and positive. .
Natasha, September 2018
I just wanted to thank you for a wonderful shopping experience at your Hampton Store with Fran. After 35 something plus years of wearing nana bras (other then the Maggie T), I walked into your Hampton store to be confronted by a lovely young lady, who didn't make me feel old or frumpy or worst of all unable to fit. Fran came up with selection upon selection for me to try, she honestly said what didn't fit, and even after all these years gave me bra fitting tips. For a young person, she is very professional and lovely to deal with. I have told all my friends, that your training must be excellent, as Fran was able to answer all my questions. She helped me with all the fittings, and ordered different colours for me, and rang as promised when they arrived. With staff like Fran, I maybe buying more bras. My friends said your store was expensive, however, when you are my size and there is a vast selection of $99.95 bras, I found this to be a reasonable price for a daily wear item. Not to mention a welcome surprise. Please pass my thanks to Fran to her excellent service and I look forward to my next visit.
Pauline, August 2018
I have been big breasted since I was 11, and bra shopping for me is a chore. I never quite get the right fit. After having two kids and breastfeeding for nearly a total of 4 and half consecutive years, my breast shape has significantly changed, being a 12G, to the point that regular bra shops literally had nothing for me and I my confidence was pretty shot as my breast just didn't look good in anything. My first experience with Brava was in 2016 in Prahran where I purchased the BEST maternity bra I have owned. But Prahran is quite far from me, so today I decided to try Hampton. I have two kids 4 and half year old girl and a 1 and half very active little boy - with limited baby sitting options I decided to just try give it a go with the kids, which I am always nervous about as many shop staff aren't accommodating or pleased with me bringing my kids in and I get that judgey look all mums dread, but today I was greeted by the ever so friendly Fran who put me right at ease. Got me into a change room that fit my pram, and got a basket of toys, which kept my kids occupied (in fact my 4 year old said she cant wait to go back)! I tried on a few bras and found one I loved and gave my breast the boost they needed. My kids got stickers when they left which they were stoked about and I left with a bra and big smile on face. I cannot express to you enough how happy I was with my experience and how lovely Fran was! I even called my husband who had said I was "brave" attempting bra shopping with the kids to tell him how excited I was! I will be telling all the mums in my Facebook mums group about this store.
Stacey, August 2018
I am size 6J and buying a bra is one thing I hate doing as there are never many choices or it can be impossible and I go home depressed. I went to your Sydney store, I was welcomed with a bright smile by Ros. She went above and beyond and there were actually several choices in my size, something that has never happened to me before. I walked away three beautiful and comfort bras and a smile from ear to ear. I will be back. Thank you Brava so much wish I had made the trip years ago.
Heidi, August 2018
I walked in having never owned a well fitting bra due to my cup size, and the staff were so receptive and helpful. Literally the first bra the shop assistant picked out was perfect and I feel so comfortable and confident in it. Sadly I didn't catch her name, and I was served by her co-worker as she got a bit busy, but I'm very grateful for how comfortable she made me feel and her dedication to finding the perfect fit. I'm already looking forward to my next visit - thanks so much for providing women with a bigger bust quality bras with great support. So happy the struggle is over!
Tess M, June 2018
On Saturday I visited your Melbourne CBD store and was served by your staff member, Lilly. She is fantastic at her job. She remembered my name from my last visit months and months ago. She was so generous with her time and was extremely patient. I never felt awkward or uncomfortable in any way. I told her what I was looking for and she seemed genuinely eager to help me find the best possible fit. I remember her from my last visit and she was just as sweet and patient. I can’t compliment her enough. She’s a total customer service super star. I hope she understood my gratitude. I’m one of those people who will walk out and not buy anything if I feel uncomfortable around the staff member, but Lilly was the highlight of my day.
Eleanor O, June 2018
Mari greeted me warmly and asked if she could be of assistance. I gave her a brief outline of what I preferred in a bra. Her colleague then came in from the back and I was handed over to Fran. My initial concerns about having a young assistant help me, a 55+ overweight woman currently wearing a "cheap and nasty" chain store bra, were unfounded. Fran was very knowledgeable and professional treating me with respect and humour. In total I tried on 5 different brands/styles of bra, some in multiple sizes. I am familiar with a "hands off" approach being a midwife assisting new mothers to breastfeed. Fran employed this same approach, adjusting my catches and straps but at no time making me feel uncomfortable. My 12 year old self is still haunted by the rough, groping elderly sales assistant at the department store who was entrusted by my mother to fit me with my first bra. Shudder!! Thank goodness times have changed. I purchased one bra and ordered a second one in another colour. Fran told me it would be available later in the week but rang me the day after my visit to let me know my bra had arrived. Great service. I am currently wearing my new bra which I have done so comfortably all day. In summary, I experienced a pleasant, efficient and successful shopping trip.
Lee, June 2018
Bra shopping for me is a nightmare, I am an 8H and thus I cannot go into just any store and pick from the shelf. I walked in to your Prahran store this afternoon and said to myself I would happy if I found one bra. Well, I walked out with three bras, matching underwear and bathers on order. I was attended to by Kaitie C and I cannot thank her enough. With her expert knowledge and wonderful customer service she helped me feel relaxed and enjoy the process for once. Your products are comfortable, sexy and worth every penny. Thank you.
Briana J, May 2018
I have just been into the Sydney store for the first time and didn’t know what to expect. I was greeted by Emily with a warm smile and she was incredibly helpful from start to finish. She made me feel really comfortable, was highly personable and extremely knowledgeable. As a result I walked out a very happy customer with three new perfectly fitting bras. I will be recommending your service to everybody I know (who is of a certain size!) and will return when I need a new bra.
Katherine T, May 2018
I'd been to 3 large department stores in recent weeks trying to find a bra to fit my 14G breasts into and walked out after they told me they had nothing in my size and multiple fittings to get that information. I knew I needed to be fitted as every type of bra has a different sizing. In frustration I googled bras for the well endowed (as I am reasonably new to Melbourne) and found Brava. I went to the Hampton store on Tuesday 8th May and met a lovely young lady (named Fran I believe). I explained my situation to her and stated I wasn't trying on 20 bras otherwise I would walk. This lovely lady was up to the challenge and within about 20 very painless minutes I was walking out with three new bras and very happy. Thank you !!
Wendy C, May 2018
I’ve recently had breast surgery on 9 April. The bra fitting wasn’t the best experience, but got my bra and another sent to me by mail. I never felt they fitted properly and found that with swelling in the coming days, the bras were very tight, but I didn’t know they were incorrectly fitted at that stage. Driving from our Estate in Heathcote, or going out for dinner sitting in the bras became intolerable and found myself eating dinner with the bras undone and pushed to sides so they weren’t seen. Saw the plastic surgeons nurse at appointment 7 days post surgery and we agreed that bras were fitted incorrectly, they were too tight and I/we would seek alternative bra options. At the lingerie shop they suggested I go and see Brava (who she sends all her D+ cup women to) for alternative compression bra options. I met with Barbara and Kalina and found great relief in validation of my incorrect bra fitting and finding alternative solutions that I could show my plastic surgeon the following day for approval to wear for next 4 weeks. Your staff are lovely, caring and made me feel very comfortable and I have highly recommend your staff and store to my doctor and his nurses for a switch in referral of his patients who are D+ cup sizes. He was very impressed with your bra options for me and was very impressed with my level of service, professionalism and care your staff provided me with in that day. So a big thank you to Barbara and Kalina for all their support, professionalism and care to me for post-surgery bras. You have a new customer now in me, and I am very impressed with the range of beautiful bras you have from my shape, and size. And you have low cut bras so i don’t have to feel like I have to wear “nana bras” and I can feel sexy and beautiful with all the choices, colours and range you have in store. Looking forward to returning in a few weeks time to get some new sexy bras. Please thank you staff from me again, as they were just wonderful.
Tracie Y, April 2018
I just wanted to say how pleased I was with my experience at Brava. I was helped by Calia in the Sydney store and I must say she made me feel so at ease, especially considering this was my first ever bra fitting. I’ve had some experiences in the past where sales assistants have not been particularly kind or useful, so it was amazing to have a team of lovely ladies who felt as though they genuinely cared about me and the products they were selling. As well as this, your bras are so comfortable and look lovely which is a nice change. I commend you for the business you have created and the lengths you go to make your customers feel cared for, respected and satisfied. Your team members also deserve high praise for their efforts and you can be assured I will be returning to your store in the future.
Rebeka F, April 2018
This is the first time I have used online shopping for Brava. I normally shop in store at Prahran. The website is easy to manoeuvre and straight forward to progress to check out. Not all websites are like this. Offering PayPal as a payment option is very good and will ensure my continued custom. The delivery was made within 6 days of my order being placed ( and this included 1 weekend and 1 public holiday ) so I was pleased with that. The delivery was left in a secure and safe location near my front door, thus allowing me to avoid those annoying delivery cards that necessitate a visit to the Post Office to pick up the parcel. ( The whole point of home delivery is the convenience of it being delivered to your front door.) The product, the bra itself, was the as usual high quality standard I have come to expect from Brava and the lingerie design was beautiful. I was concerned that the sizing may have left a little to be desired considering the order was done online, but to my delight the sizing was true. All in all, I rate the experience a 9.5 out of 10. Thank you for providing such a professional and efficient service.
Jill M, April 2018
Just a quick note to acknowledge the brilliant service which Brava Lingerie provides! Bra fitting was previously a dreaded task. I was once told by a elderly woman at David Jones, when I was being fitted at 17 or 18 years of age, that I ought to be sleeping with a bra on to stop my #E cupped breasts from further sagging. Needless to say, the experience did nothing to encourage my acceptance of my mammoth breasts. YOUR team however, have always been superbly professional, always made me feel comfortable when dangling my saggy breasts in front of them and above all, able to offer me sassy, sexy lingerie options, in my size. My Fantasie bathers, still fit from a couple of years ago and continue to provide so much pleasure with the kids. Sitting by the pool is no longer my assumed spot. When I purchased the tankini two piece, it opened up a whole new world for me and my relationship with my family and friends. Thank you. My Profile: I'm a Hampton girl, 40 years old, Size 16FF. I didn't think it was possible for you to replicate the successful formula which is your Prahran store and apply it else where. But I popped into the new Hampton store and wish to congratulate you. The young lady who assisted me was brilliant, as is the sports bra which I've purchase! Honestly, I'm happy to say goodbye to the 'organised chaos' on Saturday mornings in Prahran and am so thrilled that your my new local. I will definitely be back soon.
Liz W, April 2018
I visited in November for the first time after a friend recommended Brava to get a maternity bra following the birth of my third child. I was really impressed with the range and service and wish I had heard about them years ago. I had my 7 week old baby with me who was crying most of the time. The staff were fantastic and VERY patient. They offered to hold my baby while I tried things on and I felt under no pressure to rush and was able to choose the right bra for me. I had to feed my baby and the staff were very kind about me stopping to do so in the waiting chairs... Overall I found the staff, service, store and whole experience a really positive one and would (and have) highly recommend the store to others.
Caroline, February 2018
Don't usually bother to do this but thought that it would be churlish not to. On Tuesday I went into the shop off Bourke st and was blown away by Katie's customer service. Nothing was too much trouble and she spent time with me making sure I was happy with the garments I tried on. A pleasant change from so many shops where I am invisible or interrupt sales people's conversation. She is gold and I hope you appreciate her service. I will be back.
Angie, February 2018
My little man was born on Monday the 12th of Feb. I came home from hospital Friday & by Saturday I was feeling miserable at how I felt in my body. My two feeding bras from 3 years ago (not Brava ones) no longer fit & I just felt down. Someone reminded me of Brava where I shopped years ago. I headed to the Highpoint store & the assistant who helped me was nothing short of amazing. She knew exactly what size I now was & chose me fantastic feeding bras, a crop top & cami. I feel so much better about myself now which makes a huge difference with a newborn! I’m so very appreciative for your help & making it such a pleasant experience when I felt so miserable! Thank you Brava! I’ll be back!
Alysha, February 2018
Have always had excellent service. I purchased a bikini in summer and it's FABULOUS. Excellent fitting from the lady who helped me. Then this week I called up to order my fave bra online, but the tag wasn't readable - again excellent service from the lady on the phone. Bra arrived yesterday, wearing it now... going back to buy another one in a different colour! Makes such a difference having a decent bra experience with big boobs! Always recommending the Sydney store.
Yvonne, February 2018
Just wanted to thank you for creating this company! First time ever stepping foot into one of your stores, and I know I'll be back for all my bra needs now. I went to Highpoint on Saturday and was assisted by Regina to find the perfect maternity bra. I was dreading the experience (and the cost) as I knew I had outgrown my old DD maternity bra and was having trouble finding anything supportive that fit. Regina was so friendly and patient, grabbing different sizes until we got the right one, and giving me advice on how to use it best. I was also pleasantly surprised by the affordability of the range. I will be back and recommending Brava to all my bigger busted friends!
Goran, February 2018
Walking into your store (Highpoint, Melbourne) was a breath of fresh air for me some time ago. I loved EVERYTHING so much, I have had no hesitation in returning again and again. The staff have been amazingly helpful, the range is just a ‘dream come true’ for D cup and up ladies like myself, and the best part is….I LOVE bra shopping now!!! Sincerely, a big ‘Thank-you’! Please keep up the great work!
Lisa, February 2018
I went into your Highpoint store on Sunday looking for a new bikini top. I am a size 6FF and find it extremely difficult to find anything in my size. I had just spent over an hour at another store trying on so many things but nothing fit. I am so happy to say I found some bathers that fit perfectly in your Highpoint store, after only trying on 2 things. Going shopping for bras and bathers I get very discouraged and leave feeling down as rarely any shops stock my size. I left your store Sunday feeling confident, relieved and happy. I had some great help from Hanadi and not only did I leave with a bikini top, I ended up ordering a new bra as well, all because of her great customer service. Thank you so much for stocking my size, and thank you Hanadi for being amazing. You are pretty much the only store that I can find that stocks my size and on top of that you provide such great customer service.
Rebecca, February 2018
I am 20 weeks pregnant with my first & had 10G cup breasts before pregnancy so now with them changing shape & size I was on the hunt for a soft cup Maternity Bra. I visited MYER & David Jones amongst many other boutiques to find my size with no luck and lack of customer service. My gorgeous sister began searching online reading blogs from fellow big tittie committee Mums to be & came across many recommendations about Brava. Cue me in your Melbourne location just after store opening the next day. Gracie greeted me warmly & took me through many options available. Her advice & positive mannerism was so nice & it made something I was dreading in to a very pleasant experience. I will now be back for swimwear & crop tops amongst other things. Please pass on my sincere THANKS to Gracie & well done on employing such great staff to sell your amazing products.
Stephanie, February 2018
I've been a longtime customer of Brava and very grateful there's a go to place to shop for D cup and up. Today I wandered into your Highpoint store for my yearly shop and for the first time met the fabulous Regina P. She offered help as I bee lined for my old faithful style, looked me up on the system to know my shopping history and listened to what I was looking for. She was warm, helpful, attentive, super positive and encouraging. Not only did she encourage me to entertain some new alternatives for the future, she found me a bra that fits perfectly for my everyday needs and interacting with her was a blast. For once shopping for a bra wasn't a demoralising chore. In my 25 years of bra shopping today was by far the most efficient, productive and self esteem supportive day thanks to Regina - what a fantastic hire!
Ana, February 2018
I'd just like to say a big thank you to Regina at the Highpoint store, who provided me with a fitting last weekend. Regina was helpful, kind and patient. I'm so pleased to finally have some pretty underwear that actually fits! I've noticed a significant reduction in my back pain this week too. My experience at your Highpoint store was in stark contrast to a disappointing and depressing experience in a major department store recently. Needless to say I will be doing my bra shopping at Brava from now on. Anyway, please let Regina know that I am really grateful for the positive experience she created for me.
Suzanne, February 2018
I just really wanted to provide some feedback for the staff who were working at the Highpoint store yesterday. Now when it usually comes to bra shopping it isn't my thing as I am quick large and trying on bras can be quite frustrating after the 20th bra you try on however yesterday I was greeted as I walked in with a big smile from a lady who was wearing a floral white dress. I can not for the life of me remember her name however she had given me the best possibly experience yesterday assisting me find the perfect bra. I only walked in to get 1 bra but ending up walking out with 3 excellent fitting bras that will help support myself and I do have that staff member to thank. Being a bigger breasted women can be quite difficult to fit however she didn't seem to think it was a problem and made me feel comfortable with trying on various bras. She had the experience with fitting which shown with her service and it's that service that would make me feel comfortable with returning on my next bra hunt. If you could please pass this feedback to the store directly as words can not express my gratitude yesterday to this women and the other staff who put my purchase through as she helped other customers in need of her service!
Caitlin, November 2017
I wanted to share how absolutely delighted I was with my experience at Brava Melbourne. I come from the Bendigo region so it was a big thing for me to walk into your store. I am 64years of age. I have always struggled to find suitable bras, often faced with adapting them as best I could and have been poorly fitted in the past. As I get older the need for good support has increased to protect my back and shoulders. I can not thank you enough for the lovely Gracie who put me at easy quickly, helped me try numerous styles and types and never rushed me, gave me lots of ideas and so much confidence. Nothing was to much trouble she was excellent. I felt wonderful and was so pleased with the whole experience. Thank you. I am now a committed Brava girl. Thank you for setting up this wonderful business. You are to be appauded. Well done.
Marilyn, November 2017
I am a lady of moderate build but with an extra special set of boobs….’HH’. As I reside just outside Canberra, my choice of bra’s in that size is basically non-existent. When I do venture into stores in Canberra that supposedly specialises in larger cups, I confronted with the fact that there are no bras that fit or provide me with what I require….comfort, style, security. I’m made to feel like a freak and an outcast because I have boobs……in a bra shop…how stupid is that. On almost every occasion I will leave the store in tears or steaming with frustration due to the lack of anything.
On a recent visit to Melbourne, I made it my key priority to visit the Brava store in Prahran to purchase some new bras (the bra that I was wearing at the time was in constant stabbing mode…evil underwire). Being someone with poor time management skills, I entered the Brava store in Prahran around 4:30pm (noting that the store closes at 5pm). On entering the store, I informed the young ladies that I was from interstate, had no suitable/wearable bras to speak of and that I was in critical need of some well-designed bra’s. Within that 30 minutes, the ladies provided me with options of various and appropriate sizes and styles in accordance to my desired needs. I even managed to purchase an attractive bra. What do I mean by ‘attractive’…I mean that bra was pretty….floral pattern, lacy and sexy. My usual bras are “industrial bras’…..no visual appeal, just practical. I purchased 4 new bras; 2 which I took home with me and 2 that were ordered in the colour I wanted (which I received via post within a few days).
I would like to pass on my thanks and appreciation, firstly to the young ladies in the store whom listened and catered for my needs in a very professional yet relaxed manner. I would also like to thank Brava for being a bra store that actually caters and provides bras for women who need bras. Pretty simple concept but you’ll be amazed at how difficult that is to achieve for some.
For me, I have no choice but to wear a bra..…it’s just not an option, but with Brava, I have options, and I am sooooooo grateful. Thank you for making me feel proud of my body and my boobs. They are very happy to finally be part of my body and sit where they should.
Rose, November 2017
I visited the Prahran store 31.10.17. I did not have an appointment, was quickly added to a wait list. Within 10 min Katie ushered me to a fitting room, introduced herself and helped me find a perfect fit.
Katie was wonderful, patient and listened to my needs, even though the store was busy, I still felt I received special attention. I bought 2 bras, both of which i am very happy with. I wanted 1 in black, but Prahran store did not have it in stock. Katie arranged for it to be posted, it arrived the next day! Fantastic service. Cheers!
Anjela, November 2017
I would just like to tell you that your customer service is amazing. I live in Brisbane and so I had to order online. I had phone help with sizing and again after my order arrived. I wasn’t convinced about the size of my new bra but your staff agreed to let me keep the bra I had while I ordered a different size so I could compare. The second bra arrived and again a phone call to confirm I was returning the first one for a refund.
Every single interaction was with someone who was pleasant, helpful and knowledgeable. As a business owner, I love when staff can take the initiative and say “Yes” when it matters. You have great people. Although buying bras online would never be my first choice, I wouldn’t hesitate to shop with Brava. Hopefully one of these days I’ll get to a store... (or you could open in Brisbane)!
Lydia, November 2017
I just wanted to drop you an email to say thank you for having such a great lingerie store.
I was recently at the Bourke Street store and from the moment I walked in Gracie was a wonderful help, she brought in many options for me to try on and was really very helpful compared to my experiences in David Jones or Myer lingerie departments!!!
I ended up buying 3 bras, one I returned and Gracie helped me find another option which suited me better.
Nicole, November 2017
I shopped at your Highpoint store for the very first time and I had the most wonderful experience! Since I was a young girl I have often been in tears over never finding beautiful bras in big cup sizes. It was so refreshing to finally feel like I belonged in a lingerie store. Your staff were so helpful and knowledgeable too. Thank you so much for catering to those of us that aren't "average." I'm so glad that I have discovered your stores!
Sarah, September 2017
Today I visited Brava Prahran for the second time as I was in need of a new sports bra. I was quickly greeted by Katie who was so incredibly helpful. Katie introduced herself and used my name for the entire time which I found added a really personal touch to my time in the shop, making me feel comfortable right away. Katie found out what I was interested in, if I had visited previously and had any preferences and then she got to work. I am so amazed at Katie's product knowledge, knowing the different fits and being honest when one style probably would just not suit my body shape. I ended up choosing the original suggestion Katie had made which was the Elomi energise bra. Katie never made me feel rushed and ensured the bra fit perfectly to ensure I was one hundred percent happy with my purchase. I look forward to my next shopping experience and can't wait to tell everyone I know to go and visit! Thanks!
Zoe, August 2017
I would just like to tell you about my experience shopping at Brava. I have been a customer of More than a Handful for a number of years but I love the changes that have been made to the changing rooms in the shop. I love the 'Love it', 'Maybe' and 'Not me' hooks. I found those very useful in deciding which bras I wanted to purchase. Kira was very helpful and made the shopping experience lots of fun. Her bubbly personality and caring makes her a very good asset to your shop.
Debra, July 2017
I went to your Prahran store with my 15 year old daughter in July. Bra fittings have never been one of my favorite past times and especially not taking my teenager to get fitted. Mandy was fantastic as she served my daughter. She was encouraging, knowledgeable and made her feel at ease. She knew what would be the best for her and suit her needs as a very active & sporty, teenager. For a big busted young girl it is near on impossible finding the correct size (6FF) and Brava has made it possible. I am coming back to get myself fitted next time. Thank you from both of us!
Karen, July 2017
I recently enjoyed my first Brava in store experience at the Melbourne store. This was rather exciting for me as I live in Sydney and I've previously purchased on line so a girls weekend in Melbourne provided the perfect opportunity and I wasn't disappointed. I was warmly welcomed to the store by Mandy and she listened to what I was looking for and then spent quality time with me to try on various sizes styles and fittings to ensure I had every opportunity to make a great choice in a well fitting bra that suited my needs. I was also thrilled to learn that Brava is coming to Sydney - I am so excited as I work in the city and will be able to indulge in Brava lingerie shopping more frequently. It was also great to hear that Mandy started a profile for me which should definitely help with my next in store experience. Brava is a must do for any woman rocking a D cup or larger ! Best bra purchasing experience ever. Thanks Brava and Thanks Mandy.
Jacinta, July 2017
Firstly, I'd like to thank you both most sincerely for creating Brava as it has been a godsend for larger cup ladies like me and I never go anywhere else for bras now! Secondly, I wanted to particularly commend Regina of your Prahran store for her professionalism, warmth and good humour during our fitting on Saturday 8th July. She listened to exactly what I wanted, made some terrific suggestions and found me bras and briefs that fitted perfectly. I was also very impressed by Lily, who greeted me as I walked into the store and who I chatted to at the end of my visit when Regina was ringing up my purchases. Between them, Regina and Lily made my Brava shopping experience a fabulous one and I left the store with a big grin on my face!! Many thanks to you and your wonderful team as exemplified by Regina and Lily.
Nicola, July 2017
I just wanted to say that my first Brava experience was wonderful. I went into your Prahran Store on Saturday 1st July and was served by Regina P. After being disheartened by visiting the big department stores and various bra outlets, I wasn’t expecting such fantastic service. Upon entry, Regina greeted me and immediately directed me to the section I was after. She made me feel very comfortable and spent an enormous amount of time helping me find the bras I needed. I wish I had discovered Brava earlier as being a larger cup it’s always been my pet hate as I never end up getting much assistance or being able to find something in my size that I like. I definitely will be back to Brava and please do thank Regina on my behalf.
Vicky, July 2017
I just wanted to say what a fantastic experience I had today at your Melbourne store. I needed to buy maternity bras and, having had no luck at Myer in terms of satisfactory customer service, I did an online search and your stores popped up with consistently terrific reviews so I thought I'd check it out. I was served by staff member Katie and she was fabulous - I had no idea about sizes and styles so she spent time trying out different bras on me before helping me find 2 very comfortable, reasonably priced and well fitting bras. Thanks for a great experience, I'll definitely recommend you to others!
Meg, July 2017
Just a quick note to say how thankful I am for Gracie & the team at Brava Melbourne. Thank you also for stocking such a great selection of products - your team and brand selection has really made me look forward to bra shopping - almost like it's a joy and not a chore like it was previously.
Cassandra, July 2017
I just wanted to start by saying, thank you so much! I'm 23 and have had big breast since I was about 11. Bra shopping was an absolute nightmare, only being offered very plain and basic, boring bras, most of which I'd only get the choice of about two types because local shops wouldn't stock anything else.
On the 18th of June, I bit the bullet and ordered online. Much to my surprise they arrived today (20th of June!) unbelievable! Such quick service!
I ordered the panache Lucy ballconette 16HH and Panache Minnie Ballconette 16HH, and I have never felt so good! Wearing actual bras that look good and make me feel good, opposed to the other ones I previously had to wear!
So Thank you so much! I will be back to shop online again, and hopefully into one of your stores soon!
Jessica, June 2017
Please commend sales rep Kaitie C from Brava Melbourne! Kaitie fitted me today and from go to whoa the whole experience was seamless, delightful & a breeze.
As soon as I entered the boutique, Kaitie stopped restocking and greeted me warmly. I felt instantly welcomed & knew that I would be looked after.
Kaitie fitted me and provided exceptional product knowledge, and even took the time to detail the ins and outs of bra washing with me - who knew it's also the detergents and not just machine washing that breaks down our bras?
In short, I was in and out in 10 minutes, and I couldn't be happier with my purchase.
Thank you Kaitie & Brava!
Cassandra, June 2017
Hi Lin and Maxine,
I would just like to give huge thanks on behalf of my Mum and I to the lovely Regina, one of your staff members at the Highpoint store earlier today. She was beyond welcoming and made my Mum and I feel so comfortable and happy to be there as well as have a big shop while we were at it!
She not only knew everything there is to know when it came to my mum and my questions, but also made us feel as if we could chit chat with her, which we did. Mum and I have been to many bra stores and have had many fittings, and Regina's service was by far the best!
Brava not only has fantastic bras, but great staff!
Yvette, June 2017
As I am sitting here writing this I am wearing my new Panache Tango Balconette Bra. The tags are still on as you recommend I wear this for 30-60mins to see if it's right for me. This advice alone really put me at ease when ordering from your website. I was amazed that it arrived today after only ordering on Friday night, amazing!!I already know the tags will be coming off and this bra will be my best friend. I feel lighter, minimised, lifted and have a better posture which is truly amazing being the size 18H that I am.Bra shopping has always made me sad, never finding ones that fit me in store and being embarrassed with fittings knowing that the sales rep won't be able to find your size on the rack. I went to your Prahran store once- travelled over an hour to get there and I walked out with happy tears. This is my second purchase from Brava and I am totally convinced I won't be going anywhere else. The online experience was fantastic. I am so pleased.
Emma, June 2017
My experience buying bras at your Prahran store was exceptionally positive.
I had been waiting to buy a correct fitted bra since I stopped feeding my daughter 2 years ago.With the intention of increasing exercise, I visited the store for a supportive sports bra. I walked out with 3 different bras (everyday, impact sports and yoga)!
When putting on my t-shirt over my new bra I exclaimed “oh, I look so skinny now!”. The sales person was knowledgeable, informative and extremely helpful. And obviously a good sales person!
I look forward to returning to the store in the future to buy my sexy lingerie bra.
Miranda, June 2017
I had another great time at Brava yesterday with Chloe M (had to duck in to use my $15 birthday voucher before it expired) and arrived home to see an invitation for feedback within the folds of tissue paper around my new bra. I have been shopping here long enough that I thought it was time I did. I won't buy bras from anywhere else, as the service and range cannot compare. Finding Brava a few years ago was an absolute godsend, I cannot thank you enough, from supplying me with strapless bras to supportive bikinis that make me feel amazing.
Thank you again, it is always a delight.
Sybilla, June 2017
Coming from regional Victoria and being a 10G bra size, stock, style and service has been possible but not always pleasurable. A few years ago I was diagnosed with a left brain cavernoma and found myself having to fly to Melbourne quite often to see a neurosurgeon and it was on one of these trips that a google search for small back, big cup sizes bra lead me to your store.
I had THE most amazing experience and stocked up and refreshed my bra wardrobe. Since then I have returned to your store as a customer a couple of times on more recreational visits, most recently when in the second trimester of pregnancy. The staff at the CBD store talked me through possible options for when I was in hospital and may need some posted to me as I can't just do that cheap Big W run for feeding bras and they took notes on my account for future.
The service really wowed me when last week when I terrifyingly unexpectedly, gave birth to my 27 week old baby girl by emergency cesarean and was flown to the Mercy Women's Hospital. Isolated, unorganised and feeling very helpless (and huge as my milk developed) I rang a contact number on your website and was talked through those options again. I didn't realise I had been put through to a particular store (Prahran), but the young lady checked stock in both her's and the CBD store, set stock aside and when my in laws arrived they were able to travel by train to the city and pick them up for me. They raved about how lovely the staff were and helpful and the relief at putting on proper crops rather than Big W shelf bra singlets for tiny girls that mum had Picked up in Mildura as an emergency before I flew out was amazing!
I look forward to my supply settling and coming back into store when my mobility improves to get my hands on some more supportive maternity bras from you as our 12 week journey here in Melbourne continues.
Yay for good service!
Nicole, May 2017
Hi Lin and Maxine,
Last week I walked past your Highpoint store as I searched for a fancy dress costume for my little boy. Later that week I went to DJ's in the city to find a t shirt bra. The four bras I tried were a complete disaster and I left shuddering and a bit flat. Today I decided to try again and thought (unoptimistically) I would check out your shop, just in case.
I think it was Regina who helped me, and she was completely brilliant. In less than 5 minutes she had me in a t shirt bra that actually makes me look smaller and narrower. On the strength of that I also tried 3 regular bras, the third of which is also perfect. Regina was just SO good, professional, friendly and spot on. AND, it only took 15 minutes from start to finish.
Thank you for the best bra shopping experience I have ever had (really!!) and honestly I don't think there is anything to improve.
Pippy, May 2017
I have nothing but positive feedback on my experience with Brava. The website was easy to navigate with lots of choice. The filters made it very easy to find what was available in my size and the style I wanted. Being able to pick it up at the local store was great as I could try it on before taking it home. It was a perfect fit which was fantastic. The whole experience was fabulous and I will only be shopping for lingerie with Brava Woman from now on.
Mel, May 2017
I wanted to take this opportunity to tell you about the fabulous experience I had in your Highpoint store on Saturday.
After visiting Myer and having the fitter there crinkle her nose at me and say she didn’t have anything big enough, to try Bras N Things and then going there to have a skinny no-breasted woman look me up and down and suggest I get something made, you can imagine I was feeling shattered.
I made my way to your store, quite teary, walked in and met Regina. She smiled at me and I instantly felt warmth and relief. I explained my morning to date, she said she was certain we’d find a solution to my quest. She was amazing!
The garment I was initially looking for was a strapless bra. I needed this to wear the following day to a wedding and I was sure it would be easier to find chickens teeth! Regina helped me try on several bras and we found the perfect fit.
I then decided that I was on a roll and given I’m due to be married in 2 weeks, put the challenge forward to find the perfect undergarments for my wedding day. Regina walked me through several styles and again success! I now have the complete “kit” for under my wedding suit.
Finally I thought let’s get an everyday bra too. Again, Regina was knowledgeable and empathetic and helped me to choose something comfortable and pretty (and that didn’t look like something a construction company holds up a building with) And surprise surprise! We found my waist again! Marvellous!
Regina is an amazing ambassador for your products and your store. If she could be cloned and distributed to your other venues: I’d recommend this!
Thank you Regina and thank you Lin and Maxine for providing amazing service and products to real women.
Justeen, May 2017
Hi there, Just wanted to send many compliments to the team at Brava Prahran. I specifically sought out your store after struggling to find appropriate bras to fit my body and helpful advice at mainstream stores. Today I was looked after by Regina and trainee Siobhan. They were both excellent. Regina seemed very experienced and professional and made me feel confident in her advice. After a proper fitting they were so patient and attentive as I tried on half the shop in bras! I ended up buying three bras instead of the intended two and am thrilled to finally have good quality and well fitting bras. Thank you Regina for making it such a comfortable and enjoyable experience. Wont be going anywhere else for bras in future.
Jill, May 2017
Hello, I just wanted to let you know that Anna from Brava Highpoint provided such amazing customer service when I recently shopped in the store. I was visiting Melbourne from Adelaide and spent close to an hour and a half in the store with Anna where we tried close to 20 different maternity bras. She was so incredibly helpful and had so much knowledge. She really understood my needs and knew every single bra that was in store that might be suitable. Buying a bra when you are big chested is difficult enough and even more difficult when breastfeeding, but with her help I wouldn’t be sitting here comfortable in a maternity bra for the first time in three months! I thought you might like to receive this positive feedback about your staff and to let you know what an asset she is to your brand.
Bella, April 2017
Just wanted to provide some feedback. Yesterday I drove from Rowville to Prahran because I have so much trouble finding bras to fit. I'm quite wide to the sides and smaller in the back, and most retail stores only have larger sizes starting from 14 up. On entering the store, I had Rachael R attend to me. She was great. She listened to what I wanted and bought bra after bra in to me.. showing a lot of patience and giving a lot of advice. I wanted a couple of every day tee shirt bras and something a bit more special. (So many larger bras are ugly and uninspiring). I ended up purchasing two bras in a smooth cup, and one very pretty lace bra in raspberry. My size fluctuated between the one brand even - from 10FF, to 12G and 12GG... so you can see why I find bra shopping so frustrating. I would like to thank Rachael for her help.. and I have been looking at the website since I got home (for next time). Thank you Brava for making my trip worthwhile!
Nicole, April 2017
I just have to say, I absolutely love your company and will be purchasing more items from you. I received my new order and love all of them and they fit great! Also, received my return refund as well today from my original purchase. You are so wonderful to work with. I really appreciate that!
Holly, March 2017
My BRAVA Experience on Monday 27th Feb at Melbourne Store
- Bra fitting exceptional
- Right fit with my D cup & up!
- And Chloe made me feel
- Very comfortable
- And I'm so happy with my Prima Donna!
Maria, March 2017
I rarely ever provide feedback but I just need to let you guys know how very thankful I am that you exist and that I found you. I have just received my latest Brava order and can honestly not think of another online company I've ever dealt with who have provided such a wonderful level of service and customer support. And many thanks to Becky, who seems to be some sort of boob wizard and always recommends the right styles, brands and sizes. I'm so glad I dont have to spend another 25 years wearing ill fitting, uncomfortable bras!!
Lauren, March 2017
I just wanted to say thankyou so much. Brava never disappoints and the staff are spectacular. I think I called and spoke to Becky last week who helped me decide on a strapless bra and even helped me adjust my size over the phone. The strapless Freya deco bra came today and it is everything that I wanted from the fit to the sizing. Thankyou for satisfying your customers all the way in Brisbane! (I always tell people about this business when I'm talking to my girlfriends). Thankyou so much again.
Jess, March 2017
I just wanted to send through some feedback for one of the Brava Highpoint ladies - Hanadi. I visited there about a month ago, looking for a nursing bra because I was a bridesmaid a few days later and I didn't have a suitable bra. It was such a last minute purchase and I was so stressed I wouldn't find anything suitable, but Hanadi helped me find the perfect bra. She fitted me and gave me advice and I walked away with the perfect bra for the day. Just wanted to say a big thank you to Handi - she was fantastic, and even offered for me to feed my upset baby in the store. It made the wedding much more comfortable! (Well, as comfortable as I could be on a 41 degree day). Thank you!
Haylee, March 2017
I am writing to let you know of my exceptionally positive experience today in Brava Bourke Street store. I was served by a lovely lady who I think was called Regina. After purchasing three nursing bras from a department store during my lunch break, I walked out to only realise they were completely wrong for me and far too high in the way they were cut. I was nearly in tears. I went into your Bourke Street store to be warmly greeted and asked if I needed help. I explained to Regina what I was after in a nursing bra and the first three bras she put me into were all perfect. I can't believe I wasted my time at department stores. I purchased all three bras and a singlet from Brava. I was so thrilled with the service, product and friendly assistance I received. Regina also showed me some options post baby and I will be returning to try those on at the right time. In the meantime I just wanted to let you know the wonderful experience that I had today in your store with such a lovely person. Thankyou so much.
Natalie, March 2017
I just wanted to write you a note to thank you very much for creating a space such as Brava. I'm a 31 year old woman and have had a generous bust 14-16 G since I was a teenager. Bra shopping has always been challenging for me and not an enjoyable experience. From lack of variety or simply not having anything in my size, it has been at times upsetting and something I had begun to accept. I want to thank you very much. I was in your store and found not only 1 but 3 bras to purchase with several others to choose from. I was treated with respect and sensitivity and had a very enjoyable experience. Now having 3 bras that fit me beautifully, I've felt more confident in my clothes than I have in years. I'm so glad to have found Brava and look forward to coming back again and again. Thank you so much!
Elizabeth, March 2017
I spent a couple of hours in your Melbourne CBD store today and I had a wonderful experience! Bra fittings can be tortuous at the big department stores as their stock is overwhelming and their fitters can be hit and miss. But the girl who helped me today was remarkable. I tried on nearly 20 bras and this was no effort for her, neither was getting different sizes when the first fit just wasn't quite right. When the store didn't have the colour I was after she organised for me to prepay and collect at your Prahran store -this saved me having to remember the style name and making phone calls myself (sometimes it's the small things that make your day). I'm actually looking forward to visiting your Prahran store to make this collection and perhaps trying on some different styles.
Julie, March 2017
I just received my purchase from Brava - 3 sports bras - and I'm so happy with them! It's very hard for me to find bras that fit (size 8FF), let alone sports bras that fit and do what they're supposed to do, and I always end up walking out of the shops feeling a bit upset that nothing fits. So I then put off buying anything until it's really needed and then I have to take a leap of faith online. Thank you for offering a great variety of sizes and styles at a decent price, and not just options in daggy beige or white that look like something a grandma would wear! I'm excited to try them out at my next Crossfit session and see how they go, I usually have to double up but I'm feeling pretty confident about these ones!!!
Carla, February 2017
As a senior, and big busted lady, I need professional help with purchasing and fitting my bras. I have found, over the years, the staff at Brava meet all of my needs when choosing new bras. Whilst I went on a Saturday afternoon and acknowledging they were very busy with customers at the time, I found I only had to wait a few minutes before one of the staff attended to me. I continue to be impressed with the service and attention they gave me, and would have no hesitation in recommending ladies go to Brava for all their lingerie needs. Go to Brava, enjoy the experience and come away completely satisfied with your purchases - I know that I am delighted with the bras that I purchased last Saturday and can confidently say I have not been as comfortable in well fitting bras for quite some time.
Carole, February 2017
I just wanted to pass on some positive feedback about my shopping experience at the Brava Highpoint store. My sale was through Hanadi, and she was excellent. Very warm and friendly. She greeted me promptly within about one minute of entering the store, and was helpful without being pushy. I have only ever had excellent experiences at Brava Highpoint and Prahran, and highly recommend them to friends and family. Best of luck to both of you, may your fabulous business continue to grow from strength to strength.
Holly, February 2017
I've always had a difficult fit - once I was even told I should wear maternity bras because it was all that would fit me - the fitter seemed to think this comment was hilarious. I didn't. It put me off getting a fitting for years, and I'd spend hours in department stores trying to get the right fit, and to be honest, I don't think I ever really did. I get back and shoulder pain daily from what I can assume is poor fitting bras. I went into Brava today after a friend told me about you years ago. I wish I hadn't waited so long, because I am over the moon with my experience in your store and don't think I'll ever be shopping anywhere else. I even texted my best friend about it as soon as I left the store - she is in her second trimester and has always had problems getting bras to fit too, but now that she's pregnant its been a real concern for her.
I was asked to try one bra on as soon as i got in the store, and it fitted like a dream. From there your staff member bought in another seven bras, all of which fit PERFECTLY. I am amazed - her eye was perfect and she listened to my preferences and everything she bought me was not just only a perfect fit, but also what I'd said I would prefer (in other stores I've been told that at my size 'I don't have options'). I really wish I got the store attendants name - she made me feel so comfortable and, for the first time, bra shopping was EASY. She is wonderful at her job and such an asset to Brava! I am so grateful, and as I mentioned before - I don't think I'll ever go anywhere else. Thank you again. Honestly, I am so happy.
Cassie, February 2017
I just wanted to send a quick email to say thanks for the delivery of my Shock Absorber sports bra I bought online recently. I have been to your Highpoint store previously and purchased the exact same bra. I actually went to the store intending to buy a different sports bra, but with the advice I received from your friendly staff they suggested I try the Shock Absorber on and it was perfect. I ran and trained for my first half marathon in that bra and decided for the new year I needed a new one! It was so easy to purchase online with quick delivery, and the personalised note and beautiful wrapping was the cherry on top. Thanks again, and keep up the great work.
Roslyn, February 2017
My first experience with BRAVA happened Friday afternoon. Discussing with my friends that morning, the groans were loud and evident. Aleisha had booked into the Dentist after 5 years of avoidance, and April had sick kids and for the second day in a row would be covered in vomit; but we all agreed my day was going to be the worst. I was going “BRA SHOPPING". Groan.
Ive been a size 18F for years, and for years I’d avoided buying a new bra. Knowing that its pretty much impossible to find anything that was going to make me feel good about myself, let alone fit properly or be anything but BLAN. As bras broke, I became an expert at ‘re-wiring’ or sewing lace up, and un-bending hooks that mangled in the wash. BUT I could do this no more. There was starting to be little difference in wearing a bra versus not wearing one.
I travelled from the Surf Coast, an hour and a half, for what I thought was going to be hell. Id already planned on a movie treat and perhaps lunch to make me feel better about my day. As I walked into the BRAVA shop at Highpoint a weight lifted off my shoulders (and no it wasn’t my breasts, they are more likely to be heading south) there was a RANGE of bras in my size. No longer did I have ‘no choice’ or a grandma. I felt NORMAL. I visibly was a gasp and let the lovely sales lady know. “Oh my Gawd look at the CHOICE”.
I went into a change room and instead of what I usually would have done - grab the first thing that fitted, I was handed about 8 bras to try on, and each one of them was a dream. Red, Pink, blue… Ive never worn bras in those colours. Not that I don’t want to, I do, but Ive never had the option. I asked the sales lady, who was incredibly attentive helping fit and listening to my needs, if I could wear it straight out of the shop, I was so impressed and comfortable. I ended up with 2 bras instead of just the one I was going to buy, and made a plan to save very soon to add to the collection. As I got home I got all my old bras and threw them in the bin without even looking. Thanks Brava, I’ll be seeing you again.
Mardi, February 2017
Yesterday I went to your Highpoint shop and I was served by Regina. I would just like to say it was the most positive bra shopping experience I have ever had. I was dreading buying a new bra for a wedding that I am in and Regina made the whole thing a joy. She was funny and warm and knew exactly what bra would fit me best. Regina made me feel really comfortable and her knowledge was excellent. I was expecting that I would be in shop for a really long time trying on many different styles, but I walked out of the shop in 15 minutes and with 3 new bras. Please pass on my feedback and thanks to Regina. I have not been able to stop raving about Regina and the Brava Highpoint store since I bought the bras.
Kate, February 2017
I wanted to pass on my sincere thanks to Kalina at your Goldsbrough Lane (Melbourne) store for my recent fitting. Not only was Kalina a delight to interact with, but she handled my fitting with sensitivity and compassion due to my recent breast reduction surgery. Kalina was very thorough in explaining the fitting and I appreciated the different brands and styles she suggested I try on. I am extremely grateful as to how positive my experience was, as previous attempts with chain stores have been a disaster! I left with two lovely new purchases and I am looking forward to returning for more once I am completely healed from surgery. My new bras feel amazing and my confidence and the way my clothes fit has improved tenfold - seriously life changing! Thank you so much again - I would have no hesitation in recommending your store to others. Brava customer for life!
Donna, February 2017
May I please congratulate you both on a fabulous store. Please let me share my story with you. On Sunday, I ventured out on my dreaded bra shopping expedition. I went to Camberwell Junction where I tried to find "Bra n things" with no luck (shop has closed down), I then googled lingerie shops in the vicinity and found one. I called this shop in advance to see if they catered for bigger women (as a recent trip to a department store proved a waste of time). I was pleasantly surprised when they said yes. So I then went to the shop, and spoke to a shop assistant who would then help me with fittings. Initially, I was shocked at the sizes she said I was (since when did the sizing classification scale change?). My assistant tried to find bras for me, but after many failed fittings, she told me they don't stock my size (12-14 G/H). Additionally, I was told only three manufacturers make sizes for people like me. I left the store feeling so abnormal, with tears in my eyes, my self esteem was shot.
I came home and called my mum in tears, sharing my experience, and asking her if I seem so abnormally big? I also shared this experience on Facebook, asking my friends if they dreaded bra shopping as much as I? I was then overcome with many comments from friends, sharing their same negative feeling and experiences, shopping for bras. It was my friend Kathy, who then sent me a link to your shop, and I felt like she sent me the biggest gift. My fear of feeling so abnormal, eased.
Today I entered your shop in Prahran, and was greeted by Katie, how my luck had changed!! I cannot speak highly enough of my experience in your store. Katie asked a few questions, then got to it. She was highly professional, warm, and informative. She made me feel completely at ease, and I actually enjoyed my experience. May I add, as a woman I want to feel sexy, comfortable, supported, and feminine. Your store not only provides and stocks a great variety of options, you couple that with great customer service, a good size change room, great music, and you have a winning recipe. Thank you, for making a previously dreaded experience, one I now look forward to. I will proudly promote your stores, as every woman has the right and deserves to enjoy shopping for lingerie.
Amy, February 2017
This was my first experience of Brava and I was amazed at the broad range of merchandise that you stock. Katie served me and from the moment she introduced herself to me leaving the store she was an absolute delight. Although the store was very busy once I went into a cubicle to start trying bras on she was very attentive and helpful and I wasn't kept waiting at all. I was very happy with my purchase. A pleasurable experience all round. I will certainly recommend Brava to my friends and will definitely return.
Janet, January 2017
I'd just like to give a heartfelt thanks to Brava and to the staff at Brava Highpoint. Being a relatively small frame with a larger bust, I've always HATED shopping for bras. I have vivid recollections of being about 20 years old and shopping in one of the larger department stores, and being presented with 2 or 3 huge, beige 'Nanna' bras and being told that was all that would ever fit me.
Thank goodness for Brava! I finally found Brava only 3 years ago when I was pregnant (in my 40s) and I was blown away by the kind and considerate service I received and the range of options available. I had no idea what I should be looking for at that time, and felt so daunted, but your staff were so helpful and informative. I was so grateful (and hormonal) I think I cried at the time, and I ended up with some very lovely, (and functional!) bras.
Today, I finally got up the courage to go bra shopping after finishing breast feeding six months ago. Again, my body has changed and I felt out of my depth. Approaching visit this time though, I felt hopeful, and your staff again blew me away with their kind, respectful and considerate approach. And although I am now a size 8G (!!??) I was given a lovely range of options to choose from and they weren't all beige!!
I can't tell you how traumatic I used to find bra fittings and shopping. Brava has now made this easy and enjoyable- and the products that you stock are beautiful. Thank-you so much!
Lisa, January 2017
I had an incredibly positive experience at your city store, with the fitter Olivia. It was my first time shopping at Brava and it certainly won't be the last. Turns out I've been wearing the wrong size (14D) for years and the difference my new 10DD bras make on my figure and posture is amazing. Thanks for creating a store that actually cares about getting the right fit, as opposed to just selling a product. I'll definitely be back.
Ellen, January 2017
I have popped into your Prahan store twice now and am thrilled to have found you. You carry the brands I love which I stock up on rare trips to England. How wonderful to only need to travel a few km's when I need new bras or swimsuits now! I have now met three of your staff and they are all lovely! Friendly, helpful and not at all pushy, making a really lovely shopping experience. I think I have even convinced my 15 year old daughter to give your shop a try.
Margie, January 2017
After looking through your website, I had my first experience yesterday at your Melbourne store and I absolutely loved it. Your staff are knowledgable and so helpful. I was helped by Fran and she was so lovely, in the end I bought a Marlies Dekkers bra and I love it. I look forward to shopping with you further!
Katja, January 2017
I just visited your city store and was served by Olivia. Firstly it is refreshing to go somewhere where they can actually cater for your size, and you had options! Lots of them!! From the moment I walked in the door. I was greeted with a hello and a friendly face. Olivia was patient, friendly and helpful. She made me feel comfortable and not stupid for asking questions. It's hard enough to pick the right bra, it's even worse when you're pregnant and your boobs feel like floatation devices! This experience has been the best so far. Thank you for being in Melbourne and employing fantastic staff.
Melissa, January 2017
I just wanted to thank you for the very positive experience I had recently with your company. I was searching the internet for swimwear in larger cup sizes and was pleasantly surprised to find Brava right here in Australia! I was able to find a swimsuit for my daughter that fits her perfectly! It was much easier than visiting several stores and being unable to find anything suitable (which is often our experience each year!) The process for ordering was easy to manage and the parcel arrived within a week - beautifully presented. My daughters and I are looking forward to shopping with you in the future. We'll be sure to look you up when we next travel to Melbourne!
Sue, January 2017
I just wanted to write a quick thank-you to the lovely Didi who looked after me this morning at your Prahran store. Being big chested all of my life has seen me leave many bra stores in tears. Nothing fitted me, assistants were at a loss at how to fit me correctly and forget purchasing a bra with any style! From the moment i walked into your store, i was welcomed & instantly felt at ease. Didi was warm & helpful, offering a range of maternity bras that were actually stylish! I left feeling confident & comfortable (at 30 weeks pregnant!) Thank-you for catering for us bigger chested women, you have a customer for life.
Sarah, January 2017
Just wanted to provide some feedback regarding the help I received from your fitter, Gracie, in the Melbourne City store a couple of weeks ago. I had a baby a few months back and needed to be refitted and try some new bras. Gracie was incredibly accommodating in organising some extra room for bubs in the changing room and took her time to recommend and check the fit of a number of different bras. I had been putting off bra shopping as bubs is always with me - such a pleasant surprise to find how easy and welcoming it was to come into your store with him in tow!
Jenny, December 2016
I just wanted to let you know the amazing customer service expierence I had with Regina at your Highpoint location. There was so much sincerity about her and she just went beyond and above to make sure I had the right bra that fitted me properly. As I have just being diagnosed with PCOS, Regina was able to connect with me on a personal leval and really understand my condition and my weight gain from this condition. I left the store just now feeling beautiful & amazing and even a little bit teary eyed. I am just in love with Brava's customer service every single girl just goes beyond and above and you can truly see they care and love their job. Its so refreshing.
Jade, December 2016
I just wanted to email you and tell you about the wonderful service at your Melbourne store last Friday. I had never been into one of your stores before and have always hated bra shopping as nothing ever fits me at department stores. After a quick google search I found your shop and thought I'd give you a try. I am so happy I did. The girl who helped me was lovely. I think her name was Gracie. She was very sweet and made me feel extremely comfortable. To my surprise every bra I tried on fit me and rather than leaving frustrated, I had too many options. This is something that has never happened before. I left with three perfectly fitting bras and even a comfortable wire-free bra which I didn't even know existed in my size. There is no doubt that I will continue to shop with Brava in the future for all my bra-ing necessities.
Jade, December 2016
Just dropping you a line to tell you what a positive experience I had as a first time customer. My best friend had discovered Brava some months ago and raved about it. When I visited Melbourne from Hobart I popped into the Melbourne shop for a fitting and purchased my first Brava bra… it was both beautiful and well fitting! I returned to the shop late run the day to buy a voucher for my friend and the assistants were lovely. They remembered me, looked up my friend and made the transaction a pleasure. I will be back and am likely to use your website for purchases as well.
Linda, December 2016
I just wanted to let you know that I got my order and I absolutely LOVE IT! Once again, Brava has exceeded my expectations. You guys absolutely rock. Thank you so much for sorting out my order issues, but aside from the fantastic customer service, thank you so much for stocking such high-quality products. It really, truly comes through that you guys understand the big-busted woman, from woe to go. I tried on the Fantasie Cocoa and I knew straight away it was perfect. AMAZING, actually! I left a review on your website just now so that explains how I felt when I put it on, but just so you know, WOW!
Leah, December 2016
Just wanted to let you know how happy I was with the service provided at your Prahran store this morning. I hopped in the car and drove all the way from Narre Warren to get some advice and was not disappointed. Even better was that I was first customer through the door for the day. I am 13 and a half weeks pregnant and my bra is just not comfortable and getting too small, the underwire digging into me, etc. The lovely lady at the Prahran store listened to me and talked me through all of my options and in the end I elected to try on a Freya bra. It took a few goes to make sure I got the right fit that would allow me to grow and I am stoked with the service, patience and assistance provided. I hate getting fitted for bras but for once I've had a good experience with helpful advice and no judgement. I purchased the bra and will likely buy another one online soon so that I have two. I will be back to Brava closer to when my baby is due for another bra if needed. Thank you Brava. The only store that has a decent variety and sizes to suit all women, even bustier ones like me. I never shop at department stores for bras because they just don't stock the same stuff and don't know what they are doing when it comes to advice and fittings.
Anthea, November 2016
In the past I have struggled to find bras to fit even when being fitted in store. Often the G cup size is on the very edge the range and I find that a bra that fits initially will become ill-fitting and uncomfortable throughout the day. So I love that you have bras that are designed for larger cup sizes. I was initially worried about ordering online without trying them on first, but I found the fitters comments to be really helpful and your return policy minimised the risk. A well-fitting bra is super important when you have a bigger bust and clothes tend to fit closely. The bras I ordered fit so well, I intend to buy more of these styles in different colours. I was also impressed with the service after I placed my order. I was immediately informed that there would be a delay and the new estimated ship date, which turned out to be accurate. I usually loathe bra shopping, but using your site was a pleasure.
Greta, November 2016
I dread shopping for bras. My cup size is so far along the alphabet, even I didn't realise they made bras in that size. Brava was suggested by two friends for quality, variety and service. I was served by Kalina today. She asked all the right questions, got me straight into a very comfy but good looking bra. It was so good I decided to wear it immediately because it's soft, supportive and surprisingly makes me look a cup smaller. All this was done without the awkwardness of talking cup size or a pesky tape measure. Bravo Brava!! I salute you. Thanks, I'll be back!
Aphrodite, November 2016
Thank you, Thank you, Thank you! What more can I say! I have struggled my whole adulthood to find a swimsuit, that I not only fit into, but feel fabulous in. Brava woman makes me feel like a woman, a shapely woman, a woman that has had 2 children and is of a fuller figure. I just wanted something that embraced my full figure and I found that in Brava woman swimwear. I also received a personalised handwritten message from Becky thanking me for my purchase, and it was wrapped up like a present - just a beautiful touch. My husband purchased something for me that was out of stock, but a personalised phone call to assist my husband with a recommended alternative was just gorgeous. I highly recommend Brava woman to all of my friends and family and will continue to purchase from them, thank you ladies, thank you :-)
Michelle, November 2016
Thank you so much for your amazing service and speedy delivery, it was so nice to open the package and see my beautifully wrapped items and a hand written thank you note, it's those little touches that make the experience so much more personalised and special!
Narelle, November 2016
I reviewed the individual product I ordered but wanted to send some feedback as well. I came across your website after doing some searching online for bikinis that are bigger cup sizes. I was so excited to receive this, it had to be ordered so I had to wait a little while but the email updates to tell me when it was in transit were great! It arrived very quickly after that and I loved the very sweet packaging. I love that your brand caters specifically to D cup and up because it has been so hard for me to find a bikini this summer that are actually supportive, and an Australian business too! Keep up the good work girls!
Christina, November 2016
A quick note to thank you for your wonderful service. I cannot give you any feedback to help, because you couldn’t improve on what you are offering. Even to the personal note thanking me, from Joanne. A great touch. Service second to none.
Shirlene, November 2016
I think your store is FANTASTIC and have recommended it to so many people after my mother and sister recommended it to me and I finally made the effort to go and experience it for myself. Your team is so knowledgeable and make what is usually an unpleasant experience, such a positive one. Every time I visit your store I always walk out feeling good, which seldom happens shopping elsewhere for bras - thank you! Katie (Prahran store) today was no exception, she was just fantastic and so helpful! The only constructive feedback I would have, would be a button (or something to that effect) on your website, which makes it easy for customers to leave feedback. It would also be terrific if all the accounts under the same name/surname linked up, so you had your whole order history on hand. As my online account just shows up with the items I have purchased online (which I ended up exchanging for other alternatives in store each time), rather than the in-store items I have purchased. Perhaps a membership card which customers sign up to and can be scanned each time they come in and logs all their purchases. Thank you for creating such an amazing store, which makes shopping for new bras so exciting and such a positive experience!
Pip, November 2016
I just wanted to let you know about the fantastic experience I had at your Prahran store recently. As a new Mum who was already well-endowed, I have struggled to find nursing bras that were comfortable, supportive and pretty. In department stores, all the nursing bras available in my size made me look like I was wearing a pointed circus tent. I wanted to be able to wear nursing bras that were pretty and fun and gave smooth lines (like many of my Mum friends can) but couldn’t find anything that fit. A friend directed me to your Prahran store and I was delighted by the service offered and options available. I initially went in looking for a strapless bra to wear to a wedding (which Arabella helped me find) then she showed me some of the maternity styles available. Until I came across Brava, I thought I’d be wearing industrial support garments in utilitarian beige until I stopped feeding my daughter, but now I have a gorgeous (and comfortable!) new bra, as well as the knowledge that there are many more comfortable and feminine options out there for me. I wish I’d known about Brava sooner! You’ve just converted another new customer.
Koren, November 2016
I just unpacked and tried on my new Chantelle bra; it arrived in the post this morning. Success! Comfortable? Absolutely and the fit is superb. I went online to Brava early last week to check out my Chantelle bra. My favourite bra, the one virtually worn out. Oh no....I was so disappointed to learn that this style was no longer being made. Well, I am now unable to get to any of the Brava shops to try other bras in person. So.....I decided to give it a go buying a bra online. I am not an experienced online shopper and certainly had my doubts whether this would turn out to be a success or a disaster. On the Brava Website I perused pages of bras and bras and bras! How could I select the right one for me? OK, I decided to try an email to customer service.
I explained the favourite worn out bra I had been wearing and a newer one, Prima Donna, which was really good, yet just not quite as comfortable to wear. Of course, you guessed it, the sizes of my two bras were also different :( A reply came back from Becky in customer service who suggested a few different styles and makes of bras. I thought this over and emailed her back for some clarification on sizes. She again replied, her answers most helpful. The sizing differences now made sense and I appreciated her simple to understand explanation. You might think I would now know what to buy but I just wanted to check further about the bra shaping around the armholes, well my armholes that is. I'm narrow across the back and short waisted and I didn't want a bra that stood outside of my sleeveless cut tops or cut into my rib cage. This time I phoned Brava customer service. Becky had offered in her emails that I was welcome to do so if I had any more questions or needed help.
Becky went through what she had written in her reply emails to me. Plus we talked over the cut and band fit of bras. She also made some suggestions of other European bras that were similar to Chantelle. I hadn't realised that e.g. UK/US designed bras were a different style cut to European styled bras. Finally, I felt I knew which bra to order and did so. Yeah! I am definitely not disappointed. Now I am confident to order from Brava again. Great customer service and correct advice so much appreciated.
Di, November 2016
I just couldn't pass up on the opportunity to share some feedback regarding my recent visit to your Bourke Street store. Now, I must start with saying that up until this recent experience, I have hated bra shopping. I actually went to a cafe for lunch to psych myself up for what I thought was going to be another overwhelming, drawn out and unsuccessful experience. My, was I pleasantly surprised by Brava! I walked in to a beautiful, natural light filled boutique set aside from the usual hustle & bustle of department stores. I was soon greeted by GRACIE G who was kind, personable & friendly. Basically, Gracie had me fitted & in the best bra I've ever worn in ten minutes. I couldn't believe it! Thank you so much Brava for your serene boutiques & knowledgeable, friendly staff! I can't wait to return & build up my bra wardrobe :)
Cassandra, October 2016
I want to begin by saying that my absolute worst nightmare is shopping for clothes. Bras are a whole other level of terror for me. I am curvy and the idea of trying to find a top that fits well is difficult, let alone a bra. I live in Geelong where there are very few places (if any?!) where I can shop for a bra that goes beyond an E or an F cup. I now head to Highpoint a couple of times a year specifically to go to your store. The girls at Highpoint are so very lovely and have never once made me feel stupid, fat or uncomfortable which had become my standard experience with other stores. Even after I have tried on what feels like every bra in the store looking for the perfect fit, the girls come up with something better than the last option. They are always happy to accommodate what I am looking for and nothing is too hard.
Every single time I have gone to your store, I have left with a product that is comfortable and of the highest quality and that I am very happy with. My most recent experience was no exception. Even though the store did not have the bra in the colour I wanted, I was able to pay for it in store and they sent it to me as soon as it came in so I wouldn't have to drive to Melbourne to collect my bra, AND because of a delay from the supplier (not the store's fault) they sent me a small freebie as well. So... thank you. Thank you for starting a business that is all about embracing and catering to all shapes and sizes, for hiring beautiful women who seem to genuinely care for their customers and for stocking quality product. Your store turns what was previously something that I would dread, into a non-threatening and self-esteem boosting experience. Please pass on my sincere thanks to the Highpoint team. They are the best!
Emily, October 2016
I purchased the Freya Atlantis bikini yesterday. I've been extremely happy with the service from the Melbourne store. They found the items I wanted to try, and although they weren't able to get one of them in before I went overseas they held the items for me to try when I got back. Rachel served me; she was very helpful in finding me a size that would work. I brought a girlfriend into Brava, which is a testament to how great your service and products are. I'm always confident in recommending your business to friends.
Anna, October 2016
Just letting you know I was astounded to receive my order the day after placing it online!!!! I love my sports bra which I have purchased over the years & hope you continue to stock it & I hope it will continue to be manufactured!!!
Marie, October 2016
I was in desperate need of a new maternity bra after having my baby girl 5 months ago. I was using bras from when I had my son 2 years ago and they were well overdue to be replaced! I discovered your store through a mention on 'Instagram' and was interested to see what the range was like as I am bigger busted. The staff were very helpful, fitting me correctly (I was one cup size larger than I estimated!) and although it's the most I have ever spent on a bra, I can't tell you how much better I feel for it! I'm looking forward to finishing breastfeeding so I can purchase some other new bras as I was very impressed with your range.
Bree, October 2016
Just want to let you guys know that I adore Brava. The service is amazing and the fitting and product descriptions are so accurate, I find it easy to shop online. One thing that I would love to see is a pop up box or even just a little note that appears in the checkout just before I complete a transaction asking if I would like to purchase the linen wash. Every time I buy a bra I forget to buy that beautiful wash and then once my delivery arrives and I remember it’s too late. At that point, it’s not worth the delivery costs to order just the linen wash on its own and too far to drive to Prahran to buy it. I would also love to see a store in the eastern suburbs of Melbourne.
Kimberley, October 2016
I am so pleased to be able to provide you with some positive feedback on my recent experience in the Melbourne Brava store. Your products had been recommended by a friend of mine and I had the chance to visit the store today. I was apprehensive because bra shopping is not my idea of fun but I have recently started exercising and needed a better bra than the ones I had. I was greeted by the sales assistant who let me know that someone would be with me shortly and I had the opportunity to browse the store. I was served by Olivia M and I cannot speak highly enough about the level of service and attention that she gave me.
She was so kind and considerate and patient that I would not hesitate to recommend your products and service. I hope it is possible for her to know how amazing she was, she helped me and persisted until I found 2 fabulous bras and she did this with such grace and energy that I walked out of your store feeling really good about myself. A huge thanks to Olivia and I know it won't be the last time I find myself in one of your stores.
Prue, September 2016
Hi, my name is Erin Smith and I came into your Melbourne Bourke St store on Tuesday the 6th of September and was served by the wonderful Allison, who listened to what I told her and suggested the Prima Donna Deauville bra. Having previously brought the Prima Donna Madison and finding it very comfortable, except for getting poked by wires (which has always happened since I was a teenager with G cup breasts), Allison recommended the Deauville to try on.
I brought 3!! - 1 in white, 1 in tan/nude & a black. I'm in love…there is no poking wires, the fit is fantastic, my breasts (which unfortunately have grown to a HH) are supported while I work at a very physical job AND most amazing of all they don't blend with my stomach! Allison was so so helpful, explaining that because the white is not a normally stocked line I'd have to pay upfront for it, but absolutely I could layby the other 2 plus some sale knickers that I couldn't resist! She put the sale through including postage as I live in Geelong so a trip into Melbourne to collect is a bit out of the way but when the white arrived she called me to let me know my bra had arrived and did I wish to finalise the layby to have them sent out today. Allison is a wonderful sales assistant and I cannot sing her praises high enough. I am so in love with my new bras that all the old ones are redundant now. I'll never go back to them! Thank you to Allison for all your help.
Erin, September 2016
My name is Vicki and l have a lot of trouble finding good fitting bras as I'm quite busty. Today l went to your store at Highpoint, upon entering the store I was approached and greeted in a very professional manner, very impressed. The assistant asked what l needed and took my name (as today was your 15%off day and it was quite busy) and asked me to take a seat and that a fitter would be with me soon. I did wait for a while but that was okay because it was busy. Then a young lady named Ashley served me, she listened and understood exactly what I wanted. She started showing me bras and we continued maybe for about an hour, she showed me quite a variety, I was very impressed with your stock. I finally agreed on 6 bras, l was very happy. Ashley served, helped and fitted me with such professionalism and kindness. I was very impressed and it was a pleasure to be served by her. She is a credit to your store and I hope when I shop at your store again she will still be there to serve me again. Please pass on a very big thank you to Ashley and also thank you, Brava.
Vicki, September 2016
Wanted you to know that I received wonderful attention and advice from your staff member Karen, at the Prahran shop. I am not an easy person to fit as I had a partial mastectomy more than 20 years ago, so one breast is at least twice the size of the other. Karen’s attention was flawless. She is very sensitive and made sure my privacy was respected at all times. She went out of her way to ensure I was happy with the result. I have seen her twice now (and 3 bras later!). The first time I came in about 30 mins before closing, not intending to buy but simply to have a look. I tried on a LOT of bras, but Karen remained upbeat and pleasant even after official closing hours. She did not rush me. As a result, I have now recommended your shop to other women. Please give Karen a big pat on the back and let her know her great customer service is really appreciated.
Lyn, September 2016
Thanks so much! I loved the bikini top I ordered online. Your returns and exchange policy is great; it put my mind at ease knowing that it might not fit perfectly! I love the Freya range, it's my favourite range of sports bras and bikinis.
Kaya, September 2016
I simply must say Brava choose the most helpful and pleasant staff to assist their customers. I have shopped many many times in your store and always find the staff so good at what they do. I have just purchased a new bra to wear for my son's wedding and I am so pleased with it. The young girl gave me numerous styles to try and was so patient. So thank you for the service.
Margaret, September 2016
I have been to your Melbourne store on several occasions and have been fortunate enough to be served by Gracie twice. She is an absolute gem for this business – friendly, knowledgeable, positive and ensures the customer is comfortable throughout the entire experience. Thank you to Gracie for being so good at her job and being a people person who delivers exceptional customer service in a time that this is a rarity.I will continue to make the long journey to Brava Melbourne to ensure I come away with lingerie that is comfortable and fits like a glove. Thanks Gracie and Brava.
Deb, September 2016
I ordered my Panache (portofino balconette) swim suit online with you this week & received it today. I am absolutely wrapped that it fits perfectly. Thanks so much for your amazing quick, efficient service & the professional, beautiful wrapping, it felt as if I was receiving a gift!! Also many thanks for your awesome website, I love the fitter's advice, this really helped to choose the right fitting swim suit. What an amazing difference it makes ordering a swimsuit by cup size!! Will for sure order from you again & next time I'm in Melbourne I will for sure visit your store!
Elizabeth, September 2016
I am dropping a line to let you know that my experience at your Prahran shop was excellent. I was warmly welcomed by all the staff. Then Dee served me. It was a completely comfortable experience and it seemed so effortless to finally find somewhere that sells good quality, comfortable and fitting bras.
Carmel, September 2016
I just bought a Prima Donna Madison bra in Black (16G) from you. It was the first one you suggested. I have just run back to work & I'm almost in tears. I have NEVER worn a bra that feels like I'm not wearing a bra! And I ran in it!!! Thank you so much for all your help! Many blessings for a beautiful day.
Melissa, September 2016
My name is Stephanie, on the 9th of September I shopped at your Prahran store, and was served by Kaitie. I was after a bra for a dress I am going to wear for my bridal shower, as well as everyday bras and lingerie for my wedding day. I was so happy with the customer service I received today. I found the perfect bra to wear with my dress. Thank you so much for all your help Kaitie, I will definitely be back to buy my other bras.
Stephanie, September 2016
I was at Brava in Prahran on Saturday morning and was attended to by the lovely Kaitie C. She fitted me with the Prima Donna Madison Bra in a 16G in Nude and I could not be more pleased with the comfort and the fit. I have a drawer full of bras which I have bought from you in the past, this bra being one of them. After recently losing 11 kgs, the 18FF was swimming on me so I am starting again with a smaller size. I could not be happier with both Katie's help and the bra. Looking forward to receiving my Madison bra in black in the next few days.
Marilyn, September 2016
I was in Melbourne from out of state and was happy to have the opportunity to go into Brava for a fitting. I was in the store about five years ago and had success. Since then I ordered online without as much success. Katie V helped me today and suggested the perfect brand and size. I bought two! What a wonderful experience.
Amanda, September 2016
I just wanted to write to provide feedback on my recent experience at your Highpoint store. As a first time customer to your store I was initially a little overwhelmed by the options but would like to commend the efforts of the lovely sales assistant who guided me through the shopping process. I ended up leaving with two fantastic bras and will definitely be back for more. I’d love to see a loyalty or discount program for your customers as the cost of a comfortable bra does not come cheap! Having said that, it's an important investment and I’m so pleased with the PrimaDonna Madison bras I purchased.
Kylie, September 2016
I went to the Melbourne store on Tuesday for the first time after a friend recommended it. Your range is amazing and thanks to the lovely girl who helped me I now have 2 bras that don't look like they belong on my grandmother! I won't be shopping anywhere else for bras from now on!
Jodie, August 2016
I'm Grace and a loyal Brava customer. Every time I have walked into Brava at Highpoint I have come out with a bra I absolutely love. I don't mind paying between $100-200 for a good bra as they are great quality and fit me so well. Being a 23 year old G cup and myself working in the fashion industry, I am always analysing gaps in the market. When I found Brava a while ago it completely closed the gap I once saw as a missed opportunity. Brava has continuously delivered helpful retail assistants to assist me in finding my perfect fit while continuously providing beautiful lingerie for all sizes and maintaining a graceful and understated presence. One of the only one stop shops with overall high quality service, designs and fits. I have purchased everyday bras, gorgeous lingerie and my latest purchase of a sports bra on Friday. Thanks for always delivering. I would love to see more sexy lingerie that is designed for younger women.
Grace, August 2016
Last Friday I had a lovely shop at your Melbourne store, with Gracie helping me out. I wanted to provide you with some feedback. Gracie's customer service was fabulous. She was attentive, helpful, knowledgeable, and knew her product and could also identify the style of bras that would work for me. Whilst I tried on about 10 different sets of bras and underpants, I ended up buying just the two, but I am thrilled with how fabulous they look and feel. It is so nice, as a DD cup to have a store that provides beautiful, quality, sexy underwear that suits me and does the job!
Sharon, August 2016
I went to your Prahran store this afternoon, and have left feeling uplifted and truly cared for. I cannot thank the lovely lady enough for the genuine care she gave to me to fit me in a bra that feels superb and that has given gravity a good shove for now. I look forward to returning to get the bras I have ordered, and until then I am certain I will continue to feel great and fitted right. And will bring my mum along next time to get her feeling supported and uplifted again. Thank you to your great staff.
Debra, August 2016
I can't thank you enough for the welcoming and supportive environment you and your staff have created at Brava! I've shopped for bras on three continents and this is the first time I've ever come away with such a positive experience. Today I visited your Bourke Street store and met Katie, who has an amazing instinct for size and fit and made me feel so at ease throughout the entire process. Turns out I've been wearing the wrong size forever. I never knew bras could be comfortable and sexy at the same time! Thanks to Katie's expert help and your gorgeous selection, I've got all new bras, better posture, and a big smile on my face. Life changing!
Adrienne, July 2016
I just wanted to send some feedback about my visit to your CBD store on Saturday. I was immediately greeted by a very bubbly Gracie as I tentatively stepped through the door. She instantly made me feel comfortable and made suggestions along the way both of standard looking bras and a few from left of field to which I was a surprised! She clearly is very knowledgeable but even more than this her bubbly and energetic personality made what is usually a very uncomfortable experience so much easier. With customer service being such a rare commodity, you struck gold when you hired Gracie! I will most definitely be back and will 100% recommend Brava to friends thanks to the great service and extensive range of ‘real’ bras.
Robyn, July 2016
Thanks must go to the staff at Brava Highpoint. Once again they quickly assisted me to find a comfortable yet sexy bra and a couple of pairs of undies in the colours I love. Shopping at beautiful Brava is such a delightful, seamless experience.
Leonie, July 2016
I would just like to thank the girls in the Melbourne store for helping me at the start of June. I was travelling through from Perth on my way home to Echuca and waited for the store to open so I could purchase some new bras. I don't remember who served me but I was in a hurry and may have been a bit short in my conversation. I apologise for that but she had me in a change room in minutes trying a bra that I now wear everyday. They didn't have my size in stock so I paid for them and waited for the post. I was happily surprised at how they were packed. My next purchase will be the Elomi swim bra I have on my wishlist. Thanks girls you have made this experience easy and you have a customer for life.
Melissa, July 2016
I was very recently in your Melbourne store and just want to say what a great experience I had. I was served by Rachel and she was super helpful, finding me multiple bras to try on, adjusting straps etc and providing feedback on the fit. Apart from being great at her job and very professional she was also really lovely. I had an excellent experience with her and with your store. I will definitely be recommending Brava to all of my bustier girlfriends. Thank you for catering for us! Much appreciated.
Tessa, July 2016
I had my least traumatic bra-buying experience at your Highpoint store yesterday! I have grown to hate buying bras because it is so difficult to find something that I like that comes in my size. It was refreshing to not have to sift through all the smaller sizes until I found my size. You have some lovely bras and I will definitely be back.
Angela, July 2016
Just wanted to drop you a quick line saying how impressed I was with the customer service I received this afternoon in your Highpoint store. It was outstanding! Buying a bra has never been an easier experience. My assistant was Chloe; she was friendly, helpful and knowledgeable. The over all atmosphere of the store was inviting, tidy, with a sense of privacy. Thank you for making a normally dreaded task enjoyable. I'm future I'll be buying all my bras with you.
Jyoti, July 2016
I have always struggled with finding cute bras that fit me (I am an 8F which is very hard to find). As I am a teenager, usually the only bras that fit are ugly old lady bras. Someone recommended Brava to me so when I was on holiday in Melbourne I paid a visit to the Bourke Street store. It was the most enjoyable bra fitting I have ever had. My sales assistant was Arabella and she was absolutely brilliant - very lovely and extremely helpful. If I find myself in Melbourne again needing new bras, I will definitely return, and would recommend it to anyone else having trouble. Thankyou for your amazing service!
Meg, June 2016
I was helped by Karen who is such an asset to your company, from the moment she introduced herself she made me feel at ease about the whole shopping experience which usually I find daunting, overwhelming and generally unenjoyable. Karen made the experience a personalised, friendly and fun one! She made me feel like I was the only customer in the shop and treated me with professionalism and warmth, not once did I feel like anything was too much and I placed all my trust in to her obvious display of product knowledge and what would and wouldn't suit me. I tried on numerous bras (which I usually find tedious) each one better than the last until finally I found "the one", even then Karen didn't push me in to any purchases and wanted me to make sure it really was the best fit for me by letting me try on a fitted top to see how it would look under clothes, after explaining a bit about the brand and the different colours/fabrics I just knew I would be so happy with the product. I can't stop raving about the whole experience and products your store provide to my friends and can't wait to make my next visit!
Zoe, June 2016
After putting it off for sometime (because I find bra shopping depressing being a 32 year old woman with big boobs) I finally returned to your Prahran store. Karen made me feel better and fitted me in some new bras that were actually pretty and made me feel more confident. I purchased two bras in store and then went on your website because Karen said you had limited stock in store of size 6-8J, and was delightful that I found a few lovely bras in the same brands I had purchased in store (Panache and Ewa Michalak). Just received them and they are lovely, thank you for making online shopping easy and my in-store experience lovely, and making me less depressed about bra shopping and being in ugly bras at my age.
Allyson, June 2016
I visited your Brava High St store last week. It had been on my to-do list for some time to get myself to one of your stores for a fitting. After being dissatisfied with my bras for I don't know how long, I can finally say that I am super happy with my purchases last week. Deedee was really helpful and the whole bra shopping experience (which I normally find quite painful and exhausting) was easy! I will definitely be back.
Liz, June 2016
A few years back the Brava consultants fitted me with this wonderful comfy bra and I have stuck with it ever since. My most recent purchase was made online and I had my bra within two days of placing the order. It was all easy, quick and efficient. I always recommend Bravia to my other well endowed friends as I know they will find their perfect fit too.
Sharon, May 2016
As I'm sure you've heard many times before, having bra fittings before was often awkward and uncomfortable, so it was a big relief to visit Brava for the first time after receiving a gift card from my boyfriend (who was more switched on about this kind of stuff than I am apparently :)
Carolina served me at the Prahran store, and got my size right from the beginning (which was impressive given I was wearing a sports bra and had always worn two sizes too small). This was how a bra fitting should be :D Fun and also respectful of privacy, without feeling an enormous amount of pressure or judgement. Thanks for your help and I'll be back again for years to come.
Karina, May 2016
Thank you. It's likely the most understated offering of gratitude I can offer you. I have lived in this skin feeling obvious about my breasts, beyond embarrassed and uncomfortable. Depressed and in despair have been other feelings. I have contemplated surgery, exercised and dieted. Last week after picking up my Prima Donna bra I made a very conscious decision to embrace my body and accept how lucky I am to be healthy and curvy and have a brilliant and special place I can go which makes me feel confident and happy. It was almost with a strut I walked out of your store in Bourke Street, away from the always amazing and caring girls (from memory Myra and Olivia) and decided at 46 to own the 'G' and let you know you have made a very real difference in my life ... thank you for doing what you do. I will continue to support you and your wonderful little piece of lingerie heaven.
Kerry, May 2016
I just wanted to write and tell you how pleased I am to have found you! I am off to Bali in June and decided to look for some bathers. Being a size 10E cup I went to a leading swimwear shop here in Melbourne. After an hour of trying on too many bathers to count I left frustrated and empty handed. When I got home, I surfed the net looking for bathers in Australia that specialised in bigger cups. From the search I found Panache bathers. I found that Brava stocked Panache and went to my closest store - Highpoint shopping centre - I have walked past Brava many times but never stopped in! The assistant at Highpoint was great. Being the end of Summer there wasn't a great range of Panache in stock. She suggested I visit the High St Prahran store and gave me some styles that she though fit my requirements.
Yesterday, I made the trip to High St. The assistants were great and I found a lovely pair of Panache Silhouette bathers, size 10F that are fantastic fit. I can't speak highly enough about staff at both stores. I have always shopped at Myer ( begrudgingly) for bras but after finding Brava I now know where to shop. Thank you!
Justine, May 2016
Such great service, so glad I discovered your store a while ago. Anyway, hadn't been back for a while due to lack of time and went to the Highpoint store once again on Thursday, 5 May 2016. I was served by Kalina who was lovely, with patience and very helpful. Bought 3 bras only one was not in the store which had to come from another store. I asked for it to be posted and today I received a parcel which I wasn't expecting and inside was the bra I had ordered and it was beautifully wrapped. Such prompt posting and such service. I was pleasantly surprised. Thanks to all involved, well done. Nice to see there is still a great focus on customer service in this day and age!!!
Diana, May 2016
Dear Brava team (and the lovely Becky who packed my order),
Love your work! I had to email you to say you're ticking all my boxes for the retail experience. From finding you online through a click through your big cup size reviews I found everything from your descriptions to amazing range and helpful recommendations A++. I've been working in online retail so I feel like I'm writing descriptions and packing orders in my sleep! Opening my Aus post bag to find a hand written note and beautiful wrapping makes me smile, not to mention how quickly it came and such ease. You guys rock, absolutely killing it and I recommend you all the best with the business.
A huge thank you from this supported big boob girl.
Lucy-kate, May 2016
I have shopped at Brava stores previously and have had great experiences. This time I used the online store which was very easy and my order arrived in 4 days. When I opened the parcel it was gorgeous, wrapped in pink tissue paper with a bow! I felt like I was receiving a present not a purchase! The product was perfect. Once again Brava you have left me a very satisfied customer. Thanks!
Justine, May 2016
I'm a plus size pregnant lady, I was having real trouble finding bigger sized maternity bra. I looked online and found your website. On the 15/4 I went to your Highpoint store, I found the most wonderful sales assistant named Anna. She was so patient and tried so many different styles and didn't make me feel rushed or that I was being difficult as some styles didn't feel right. I just wanted to give this amazing girl the feedback she deserves.
Debbi, May 2016
I bought a sports bra and a pretty day bra today, I was served by Bianca. Firstly, the service was excellent! Bianca was engaging and made the entire process so easy. Secondly, I am so delighted to finally find a high impact sports bra for my cup size. I have completed a triathlon series this year to much pain from lack of support. I was about to give up on trying to find a proper supportive bra until I phoned your store and was encouraged to come in. It would be awesome if you guys advertised at the triathlons... I'm sure there's plenty of girls like me!! Lastly, I will definitely be back in store!
Suzy, April 2016
I would like you provide some feedback on my recent experience with shopping at your store in the CBD. I have a four-month-old baby and was in desperate need for a well-fitting maternity bra that felt and looked great. I was so over the lame bras I had been wearing for months. Your staff were super helpful, recommended one particular bra and, lo and behold, it was perfect straight away. An expensive piece of clothing, but so worth it! Thanks for catering for women with bigger boobs and make them feel good about their bodies!!
Juliane, April 2016
I am writing to express my sincere gratitude for the outstanding customer service that was provided to me on Monday, April 4th, 2016. Gina B excelled in excellence in all aspects of customer care, and made my shopping experience at your store delightful and memorable. Please extend my gratitude to Gina, and accept my compliment for the company’s choice in employing outstanding sales personnel.
Danielle, April 2016
My name is Samantha and I'm 17. This morning I went to the Brava store in Bourke street, Melbourne. I thought I was either a 10G, 12G or a 10GG. I have shopped at Bras n Things ever since i went past a C cup and my experience was normally okay but i was never 100% happy with the bra, fit or service. This morning I was blown away by the service I was served by Kalina B and it was just so refreshing to have some who was so helpful and enthusiastic. Kalina put me straight into a 8GG and it fit perfectly! she then got me different styles to try and helped me figure out what did and didn't work about each bra I tried.
Since I went past a D I haven't been able to find a sports bra, and today I finally was able to buy a sports bra that fit like a glove. This particular sports bra I have tried in other stores in other sizes and I absolutely hated it! But with the 8GG it is the most comfortable bra ever! I think I may just live in it until I die! The ladies at the store even told me how to properly care for the Bras I purchased, which I haven't had anywhere else. I just want to say a HUGE thank you to everyone at Brava who has made my life so much EASIER! I am over the moon with my new bras and will definitely come back to Brava for all my needs in the future. Thank you so much!
Samantha, April 2016
Just had to share my experience at Brava in the Bourke St. store today. I am 60 and experiencing some changes in shape so I needed a proper fitting. My husband saw a podcast about your business on-line. While he was very interested in the business model (as he has just started his own business) I was very interested in the product. This led us to seek out your store when we were spending the Easter Weekend in the city. Sadly -closed, so I extended my stay so that I could visit on Tuesday.
What a thoroughly enjoyable experience it was shopping in your store (I didn't think bra shopping could possibly be enjoyable), and I came away with two bras, much advice and a resolve not to buy anywhere else in future. The lady who served me was the manager - I think her name was Alison. She was respectful, discreet, and knew the products so well, she had me comfortably fitted in about 20 mins. A sense of humour too! She was wonderful. Thank you for such a great experience and comfortable bras, I will certainly recommend to all my friends.
Jayne, March 2016
I would like to provide some feedback about my fantastic first time experience at your Melbourne CBD store this morning. I am 8 months pregnant and I was seeking a maternity / nursing bra that I could wear today and over the next month, through to when the baby arrives. Having been poorly fitted at a major department store I was starting to give up on finding a bra that not only fitted well, felt supportive but looked good too. Your Brava sale assistant was very knowledgable about bra fitting, maternity / feeding bras and explained the difference in fitting this type of bra. She suggested lots of different styles for me to try and helped me fit each bra. I planned to purchase one bra today and walked away with two exceptionally comfortable, supportive and fashionable bras. I am so happy with my purchases and I will certainly be back to Brava, whether in person at your store again or via your online store as this is more convenient for me.
Many thanks for providing such a great service.
Jennifer, March 2016
I just wanted to tell you about my experience ordering with bravawoman. I am currently living in Cambodia. Last year I was in Adelaide in July for a brief visit and I have been able to get home again in March this year. On both occasions I have used the opportunity to order items that I am unable to access overseas. Last year it was tankini tops and bras. One of the tankinis I received was fantastic but the wrong size and the strap had also been stitched on twisted. I emailed and Becky was able to help by getting the new top to me very quickly so that I had it to take back to Cambodia. It's become my favourite top for swimming and I really love it.
This year Becky was really helpful again. I wanted to take advantage of the Valentine's day sale and get the 10% off. I ordered 3 bras in a style that I know has been reliable in the past but also emailed to see whether I could have an extended return time if there was a problem with the fit. Sadly, I did have to return one and Becky made sure that this process was simple and streamlined. With this kind of support I will definitely continue as a customer and recommend your service to others. You have a great range in sizes not readily available in other shops. Thanks for being there and a special thanks to Becky for her support.
Libby, March 2016
I wanted to provide some feedback about my recent experience at the city store, and later Highpoint. In the city, the girls were fab - they helped me try a heap of styles, and I selected a Panache Black bra. I followed their advice and wore it at home for half an hour... sadly finding the fit was a bit small. Feeling pretty disheartened (and like I wouldn't find anything right), I stopped into Highpoint to return the bra and found another really helpful woman. She was sympathetic, helped me review some new styles, and found me a great Corin bra. We also ordered another for me to try. I love shopping at Brava and really hope Cirin can be my new go-to brand. Thanks so much!
Alisha, March 2016
I have just started back riding my beloved horses after several years of annoying health problems. I went to my first clinic last month and caught sight of myself in the indoor arena mirrors... dear oh dear, my not inconsiderable breasts were having their own independent riding experiences. Obviously the sports bra I had was not up to the job. I discussed my dilemma with a girlfriend of similar generous upper circumference and she said that she had found Brava good to deal with. I went and met with the delightful Rachel at your Highpoint store. She was wonderful. Turns out I had the right make, right cup size but was one size too big in the back. My new Panache bra is very comfortable, does not create the monoboob and lassoes the girls back under control. Woohoo. Thanks Rachel and Brava.
Lesley, March 2016
I have always loved coming to your stores to get great advice and care in making sure I walk away with not only a bra (or two...or three) that I like, but that fits well. My fitting was so spot on that the first bra handed to me fit like a glove and was exactly what I was after - based on my previous purchases and feedback on those brands. I love the personal service and friendly attention I have always received in store and online and would highly recommend you to my friends. If only my interstate friends would be lucky enough to have a store near them.
Liz, February 2016
So happy to receive my beautiful new bras (12 GG) today in the mail after easily ordering online. Thank you for catering to sizes like me and making me feel beautiful and look great. I tell everyone! How great BRAVA is.
Annette, February 2016
I caught the bus to Melbourne with one main goal today: buy a new bra. I considered going to Myer or Bras and Things, but I remembered a visit to Brava on High Street in my first year in Melbourne, and I remembered how pleasant it had been, and decided to visit the Brava city store first thing. I was greeted by a woman named Pip, who had a genuine smile and asked me what I was looking for, and didn't get an attitude when I said I was on a budget (I'm a graduate with an unpaid internship), but instead bought me one of the most inexpensive bras you stock. And would you know it, it fit like a charm. I adored the shape of it - it was exactly what I was looking for. The visit was super quick and super pleasant. Thank you for providing such a wonderful service.
Georgia, February 2016
I just wanted to send some feedback after visiting the Highpoint store today. For years and years I’ve been told by almost every lingerie store that my natural 6DD size was not possible to buy and that I should be wearing a 12B. Visiting the Brava Lingerie store today was the first time I felt like the staff really knew what they were talking about and really helped me to find something comfortable. It’s also the first store I have been to in Melbourne that stocks several different styles that I can choose from. Thank you for being such a great company and for providing us women with accurate sizing and not trying to fit us into such a tiny mould. I will definitely be a regular customer!
Olivia, February 2016
What an amazing service you provide... you make your customers feel happy and confident. My self image at the pool has climbed to just about OK, due to my recent purchase of a Elomi Essentials Swim Bra and Elomi High Waisted Briefs, plus an Elomi Essentials Ruched Tankini. All in gorgeous black, a veritable swim wardrobe, all making swimming a great pleasure.
I live in Sydney and was in Melbourne on business. I had just 45 minutes between work appointments on my final day that trip but with your excellent help, advice and two taxis I managed to buy my swimmers and get back on time (just)! In fact returning to your store was one of my main reasons for coming to Melbourne at that precise time. Please open a Brava store in Sydney sometime soon, but until then I am happy to come to Melbourne to do my shopping. Next time I hope to have more time...
Wendy, February 2016
PS. I am so thrilled with my swimming outfit that after I got home I did an online purchase of second Elomi swim bra and another pair of Elomi briefs..... just to be prepared for many more pool visits. Thank you, Brava!
It was such a pleasure visiting your Bourke St store last week. It was the first time I had been to Brava and I don't think I have ever had such a positive experience bra shopping. Your staff are really lovely, they were so patient and understanding in listening to my worries about find the correct sports bra and went out of their way to ensure I had the correct size, the right amount of support and felt comfortable. It was a unique shopping experience for me and I really look forward to returning in future!
Anneli, February 2016
I would like to thank the staff at Brava in Prahran. Having grown up in England it felt like service should be. I was greeted, welcomed and immediately felt at ease. I was guided in my choice without being poked and prodded - no slapping of bra straps and no interrupting of my disrobing until I was ready. Thank you so much! You made me feel special despite my less than perfect 55 year old body! I will certainly be back and have passed your card onto many friends. Thank you again - I was the person that was about to begin an aerial acrobatic (read pole dancing) course - and needed all the support I could get - both mentally and physically. Love your work!
Eryn, January 2016
Just a quick email to say a HUGE MASSIVE thank you for your exceptional customer service and for going out of your way to arrange to have my order sent out yesterday from two different shop locations, just so I would receive them today and well before I go on holiday mid next week to the beach. What a sexy bikini, I’m pretty sure I will be wearing my bikini everywhere even when I shouldn’t be wearing it!
Both little satchels just arrived this morning at work and I cannot wait to get home after work and try it on. I’ve been a Freya Deco girl for years and I’ve been waiting for Freya to make my ultimate favourite Deco plunge style into a bikini!! Thought they would never get around to it. So hope they bring out more in different colours & prints next season.
This is my first experience with Brava buying online and it has been the best online shopping experience I’ve ever had – with anyone. And without doubt, it will be my first of many repeating online shopping experiences with you. Thank you so much for getting my bikini to me so fast. What an awesome experience all round.
Arjai, January 2016
My Brava experience was phenomenal! Bras have never been easy for me. When I was pregnant with my first daughter in China I know I wasn't very well supported! I was too big for clothes let alone bras. Back in Australia, the next time around I had twins and again, bras were difficult. Recently I escaped the family in Daylesford and headed for the big smoke. I made my way to your Highpoint store and almost ran in bursting with expectation. Your staff in there did not disappoint. I walked out with a great sports bra and the first underwire pretty bra I've owned in about 8 years!
Operating on 2 great bras I knew that I needed a couple extra in my wardrobe, so even more recently I ordered 2 of the Shock Absorber bras online. Knowing that I'd been fitted and having loved the one I'd bought in store, shopping online was a breeze. Easy, quick, no fuss. Stupidly I went away camping and I fretted and had someone check the house as I didn't want $200+ worth of bras sitting outside. I needn't have worried. I got a text saying that my parcel was at the post office. So this morning I walked down the big hill to get them. Returned to yoga and everyday life feeling uplifted, supported and happy. A good bra brings so much joy! Thank you, Brava. I will be back again and again.
Ann, January 2016
I was lost in a world of ill fitting bras and then I found you. Not only do you have a great range of lovely well fitting bras, the staff in the Prahran store are great at fitting. Being a generously endowed woman I have always struggled to buy bras, never having any luck being fitted for bras seeming to always coming away with a new bra that stayed in the draw because it was so uncomfortable. I was therefore a little apprehensive when I first visited your store but Alice really listened to what my issues were. She brought in several lovely looking bras that were exactly what I was looking for and once tried on were so comfortable. I walked out the door that day with 2 new bras that did not stay in the draw and have brought others since. I have now recommended you to all my generously endowed friends. Thank you so much.
Katie, January 2016
Once again I must thank the staff at Brava for a wonderful fitting experience. Alison at the Melbourne city store spent hours with me (hubby says it was 3 - time flies when you're having fun!) and I left with 4 very different bras and a big smile. Thank you so much for the wonderful stock you supply and the ever helpful staff you employ.
Justine, January 2016
I wanted to take the time to let you know how truly grateful I am for the wonderful service I had from your staff member Pip at the Melbourne Bourke St store this afternoon. I am a size 22 and wanted a new bra and some swimwear. I ended spending almost $450 because Pip was fantastic. She fitted two bras for me - I’m almost 50 years old - busy, busty and out of shape! - but she developed rapport quickly and made me feel great in the bras and swimwear. Please thank Pip - I have a skip in my step tonight because one of your employees made a difference in my day.
Lynda, January 2016
I would like to say that I had a great first time experience in your Prahran store yesterday. I happened to find you online as I was looking for a special undergarment for my wedding day, that would sit nice with my dress as my first fitting is coming up shortly. I called prior to coming into the store & Simone assisted me and was very helpful and friendly, when I arrived in the store I waited for Simone to finish up with another client (a couple of minutes) as we had already built a rapport over the phone & she knew what I was looking for.
Her attentiveness and service was exceptional & all with a friendly smile on a hot & busy day (in fact this was her last working shift before going on Maternity leave), so with all this in mind I admired her for her professionalism. After being fitted by Simone into at least half a dozen bras, it was getting close to the end of her shift & she politely handed me over to Rachel giving her an update/briefing of where we were at and explained to her that I was looking for the right bra to fit under my wedding dress. Rachel finalised my sale purchase and was also very helpful explaining the care process & handed me this flyer for more info about it.
I had a bad experience with a jewellery bridal store before coming down, however my day turned around as soon as I entered Brava. I love the bra's, quality, price & comfort ticking all the boxes, but above all that the best part was the personalised & attentive service your staff provided me. I will definitely be back & recommend others (as it's hard to find interesting bra options being a bustier woman) and also beats the service at any major department store.
Thanks team Brava - or should I say 'Bravo Team Brava'! You have just assisted in making my day even more special - the Brava Bride to Be.
Silvana, January 2016
I have been buying my bras from Brava for many years now and have always had a lovely experience while doing so, whether it be in store or online, I was given the best assistance and guidance on what bras would be best for me. My husband has been picking my bras up from the Melbourne store recently, as he works near there, and he is made feel welcome and not made to feel uncomfortable as in his words "some lingerie shops make you feel soo uncomfortable, like you're a pervert or something".
There had been a mix up with my address just this week and the girls were very quick to fix it up and get it delivered the next day. I love that they are beautifully wrapped and not just shoved into an envelope, every girl loves a pressie! I love recommending Brava to my friends. We will definitely bring our two girls in when they reach time in life when bras are needed as I know how they will be treated. Keep up the great work ladies.
Nicole, January 2016
I would just like to say that my first experience today shopping in a Brava store was excellent! I stumbled across your Melbourne store while Christmas shopping (I live in country WA) and was so pleasantly surprised to find a bra store that not only stocked my size, but attractive ones at that! The staff were extremely helpful, cheerful and very understanding. The fitting revealed I was wearing the wrong size and I was able to find super comfy, pretty bras that supported me. Thank you for an enjoyable, satisfying bra shopping experience.
Jemma, December 2015
Just wanted to give some very positive feedback regarding your Prahran store. Today I purchased three bras and matching briefs, I was given great advice and attention. When I got home I decided the fit of one of the bras didn't suit due to the lace which was uncomfortable. I returned to Brava and without any fuss I was able to exchange for another bra. I had a positive experience and would like to thank the girls.
Karen, December 2015
This holiday season, I went hunting for a pair of DD/E one piece bathers. Accompanied by my mother, we dragged ourselves from shop to shop until we arrived at your Bourke Street store. The bra fitter, Pip, was very cheery and happy (something that is rare around this busy time of the year) and seemed delighted to help us. Unlike other stores who specialise in swimwear yet seemed like a deer in headlights when I needed help with a bigger bust, Pip knew exactly what I wanted. At this stage I was desperate as this was the 8th shop I'd been to, and would try on anything and ended up finding a nice blue/purple one piece that was on sale. I still wasn't 100% sold as I thought there might be other stock at the Prahan store, so off we went.
At the Prahan store, we were met with an equally helpful lady called Kathleen who gave me a bunch of different one-pieces to try, with none fitting properly or they looked too 'old' on me such as the fully black ones, as I am only 16 and was looking for a youthful one-piece. She went to the trouble of looking out the back and came back with the blue/purple one-piece that Pip said the Prahan store probably wouldn't have as it was old stock, but alas there it was! It was the best one that fitted and Kathleen sympathised with our tiresome journey, giving us a generous discount and putting a smile on our face. Next time I will be visiting Brava first for my bra and swimwear needs, with the only improvement I can suggest is ordering in more DD/E youthful one pieces, as most were black and very mature. Thanks for making my experience that much easier.
Mikaela, December 2015
I recently bought two maternity bras from your Prahan store and they are great! I was having trouble finding a maternity bra in larger sizes as the department stores don't seem to stock above an F. A friend told me about Brava and I can't believe Ive only found out about it now! The staff were all lovely and the lady who fitted me was so helpful and experienced; I'll definitely be back!
Meg, December 2015
Bravo Brava!! I have had the most amazing experience today!!! I purchased 3 bras from your Prahran store after the most wonderful experience and recommendation with Becky from your customer service team online. From the moment I walked into your store I received the red carpet treatment. I was attended to immediately and ask to place my details with the lovely girls at the counter whom would then attend to me personally. Toya was incredible. I explained for the past 30 years I have not had a bra thats ever really fit. From wearing a 10DD originally now to fit into a perfectly snug and supportive 6F... it was an incredible difference in which no store Ive been to in my lifetime could offer. Generally spending hours trying on so many options to always leave disappointed and just making do with what I could find. I've never worn a bra to perfection before which has caused back issues as well as having to resort to less than flattering bras in the past.
Toya was so patient, kind and extremely helpful who presented me with so many beautiful choices that in the end I had to narrow down, boy was that difficult :-). Now thats a first!!! I was able to take my time, try several options, attended to with absolute enthusiasm as if I were the only person in store and yet still allowing my own personal space to look at how amazing I looked :-) nothing was ever a problem. Although its a boutique store I felt as if the girls were my friends, while playing dress ups :-) I felt right at home. I know you would have heard this before.. but this has changed my life.. the clothing I wear will fit and look better, my confidence and not to mention feeling absolutely gorgeous with the incredibly flattering, sexy and beautiful choices! Thank you TOYA and Thank you BRAVA!!!!! Biggest Fan!
Dani, December 2015
I cannot thank you enough for helping me regain my confidence and love my shape. Throughout high school and university I was never comfortable with, and even somewhat resented, my bust. I thought that I was doomed to live a life in boring and ugly bras, which I resented having to spend my hard earned money on. Having a large bust and a small frame (8G) I found it impossible to find a bra in any store which fit me well. I was faced with either stylish bras that were too small, or plus size ranges which were all too big. I said “enough is enough” when I needed to find a sports bra which would support me. I refused to give up playing sport and being active because no department store or boutique in Adelaide could meet my needs. I frequent Melbourne often while visiting both friends and family, and when I read online about Brava a trip to your store became my highest priority for the next time I made the trip to Melbourne. Roughly five years later, I almost always find the time shop in-store when I am in Melbourne and love the amazing service provided through the Brava website. Now I have not just one, but a whole draw full, of favourite bras; I get excited by buying stylish bras which make me feel confident; and I still swear by my Panache Sports Bra, so much so that I now own three.
Carly, December 2015
I just wanted to say how great my experience was at your Prahran store. I arrived 40 minutes before closing and was expecting to have to wait for a fitting. I was fitted promptly by Rachel, who listened to what I needed and provided me with many different bras to try on. She was also extremely friendly and kept working to find me the perfect size/style.
I have to say that my previous experiences with other bra shops have been quite disappointing - I am a size 8 with quite a large bust and have always been made to buy size 10 bras because no one has stocked my size in the past. It was so great to go to Brava and even have the choice to try on a size 6! I am 19 years old and have been wearing the wrong size bra since I was 12, and was so happy to finally find two bras that were pretty and appealing to me.
I now know that a good bra is a necessity and am glad to have spent my first pay check from my new job at Brava! Thank you very much for your excellent service and I can't wait to shop there again!
Simone, November 2015
I received such wonderful customer service from Chloe at the Highpoint store today. She was helpful without over doing it, she made me feel comfortable trying items on and was very pleasant to deal with. I bought two bras that fit really well. It was great service. Thank you.
Kira , November 2015
I purchased a bra from the Melbourne store today, and it was a really great experience. Buying bras used to be something I never looked forward to doing (turns out I’ve been wearing the wrong size bra for years) but the women at Brava are very helpful and it's nice to have them find the right size and check to make sure the bra is fitting well. The store is very well kept and I look forward to visiting again.
Mel , November 2015
Meaghan Smith, a personal stylist, recommended that I go to Brava to be fitted properly for a bra. I thought at the time it was ridiculous because I have been going annually to a department stores to be fitted. What a difference and delight it was going to your store for the first time. I was like a kid in a candy shop. I have been to the Melbourne and Prahan stores and received excellent assistance on both occasions. I have also ordered quite a number of items on-line and so enjoy unwrapped my parcels - such a lovely touch. Recently, I bought a bra and wore it home only to discover that it wasn't the right size. When I phoned, I was encouraged to exchange it. Although it took a couple of weeks, I was incredibly pleased to have the correct size returned to me and very grateful too. Thank you so much for great products and great service.
Sarah, November 2015
I was at the Highpoint store on the 7th of November, I was assisted by Gina. The products are great but what really sold me was Gina's brilliant customer service: professional, knowledgeable, discrete and so helpful. Thank you it is a great store and staff, I will definite see you again.
Maja, November 2015
Today was my first experience at Brava in the Prahran store. The team was fantastic. You could see the girls were stretched and it didn't matter, they remained consistent and of service. From the moment I walked in, until I walked out I was looked after properly, fitted with a calm attitude and a smile.
Ève, November 2015
I visited your Highpoint store with my mother on November 1st and was served by Bianca. I cannot tell you how happy we both left. My mother is a larger breasted woman and has never had a bra that fits quite right, at size HH it can be hard to find a bra let alone options. Bianca was so understanding and helpful. She not only bought us options but was very understanding in what it was we specifically wanted and went above and beyond to make sure we left not only with a bra (or 3) but happy and satisfied. I cannot thank you enough for not only your store supporting women of larger busts and having swimwear options but for employing people like Bianca who make you feel more than comfortable in your shopping experience.
Martha, November 2015
Let me first begin by saying I Love Brava! What a pleasure to shop for lingerie when I know it is all going to fit me. Your shops are beautifully outfitted, expertly staffed and absolutely a pleasure to visit. Since I couldn’t get to a store, I decided to buy online this time and I was thrilled. I purchased another of the Panache sports bras that I absolutely love. My parcel arrived beautifully wrapped with a handwritten note and so quickly. I will definitely shop online again! Brava is simply a wonderful idea for larger ladies and after shopping at your store, I love my bras again.
Rachel, November 2015
Highly recommend this product and Brava's customer service. This bustier has a low back and is strapless, which is just perfect for my wedding dress. I had looked online and at all possible physical retail stores and this is by far the best I could find. This product was actually not in stock, but Brava made sure it was delivered to my house just before my wedding dress try-on day! Not knowing my cup size properly was a bit of an issue, so I just had to gamble using my own measurements. I ended up ordering a size too big (12D), which turned out not to be a problem at all. The return process is pretty straightforward and very quick.
I ordered the white colour this time in the correct size and it was delivered to me two days after posting my exchange order and my new order. It was lovely to see that the products get handled with care and that each order, even though you are not going to the physical store, gets a specialist touch. Both my orders came with hand written personalised thank you notes, just an amazing care touch by the team in Melbourne! Congratulations for making online shopping such a pleasant experience and for working with such high quality products.
Bruna, November 2015
I just wanted to say THANK YOU! I walked out of your store in Highpoint yesterday with a very big smile on my face after being fitted properly for the first time EVER and walked away with a very different and much larger size indeed, as well as some beautiful looking bras! The lady who helped me was so professional, understanding and kind I will definitely be coming back to purchase more.
Tara, November 2015
I recently called Brava Melbourne chasing up a pair of Freya classic briefs in black. I've had a baby a few months ago and as you can imagine - the body issues I am experiencing are huge. Bathers are the last thing I wanted to think about! I had bought a bikini top from Swimwear Galore but couldn't find the pair of briefs that went along with it. I finally tracked them down in the Melbourne store and spoke to someone called Kalina who agreed to post them out to me (via express post) as I was leaving for Bali in two days time. I know your policy is usually no refund, but I explained that I had already forked out a lot of money on swimwear (that would be useless to me after I stopped breastfeeding) and couldn't really afford to hold credit in the store. She was more than helpful, and wrote a note authorising a refund if I needed to do so. The bikini bottoms arrived at my house the next day (in enough time for me to try them on and find they fit perfectly!) with a note as follows:
"Hi Megan, Hopefully these fit perfectly! I'm sure you will look amazing. Have a wonderful holiday :)
Thanks, Kalina. Brava Lingerie x "
What an experience. Far from being the most self-esteem crushing experience that I expected - Kalina turned the process into the most helpful, easy and really understanding one. I had to send this feedback because it made such a difference to me in terms of how I felt about myself, and how smooth finding bathers, post baby, was. I hope she gets the recognition she deserves. Thank you, thank you!
Megan, October 2015
So pleased to discover Brava! Exceptional service; fantastic selection of lingerie; a guarantee they honour; easy, prompt and a friendly note for the online service. Win, win, win! I'm a BRAVA convert. After visiting the store to get my fitting correct I have hardly taken my Freya bra off!! I used to have multiple different bras but since discovering how comfortable a bra could be (Freya), the others have all been thrown out!! No more rushing home to take my bra off after a day at work, LOL. My in-store experience was so much better than what I have come to expect these days! Attentive, patient and knowledgeable staff to help me get the right feel and look. After that first store visit I have since purchased online using my birthday discount voucher and was amazed by the two day turn-around ,from order to arrival. Keep up the fantastic work, Brava team!
Ingrid, October 2015
I wanted to let you know that my first retail experiences in Brava have been absolutely fantastic. I'm in my third trimester of pregnancy and was in desperate need of a great-fitting bra. I've been in the major department stores, other 'specialist' bra stores and maternity shops ... I never found the 'perfect fit' (despite the sales assistants' best intentions), and just settled for bras that were a little uncomfortable. I always imagined that this must be due to my non-average sizing (I've got a narrow chest but my breasts had ballooned).
The first time I visited Brava, the sales assistant found me several bras that fit perfectly, showed me what to look out for in a good maternity bra, and suggested other items to consider ... I really wish that I'd known about Brava earlier. It was fabulous to find maternity bras that fit and supported me so well, while still looking feminine and 'non-maternity'. Same goes with the swimwear that I bought on my second visit. I'll definitely be returning for more items. These were the lovely assistants who showed great patience with me (despite my visits happening in the 20–30 minutes before the shop closed). They showed me several options until they were satisfied I had the perfect fit: Gracie G (Melb CBD) and Anna N (Highpoint). Their service was fantastic.
Marilyn, October 2015
I have recently purchased an Elomi swim bra from your shop and I am giving nothing but positive feedback for the person who served and for Brava itself. I did not buy my original swim bra from you but it is how I discovered the brand Elomi. I discovered your shop by chasing the brand through Melbourne. At the time I lived in Tasmania and I have always found it hard to find bras. A notable example is when a bra shop (not yours) tried to tell me I was a size 24D. When I walked into your store they fitted me properly and I was a 16GG. I also found out that of all the brands in your store, the shape of Elomi fitted me best and I now make an effort to get to your store for a proper fitting when I am in Melbourne. Back to the swim bra I received today.
I spoke to the Prahran store and I just needed the name to order online as I had the code but no idea of the name of the bra. She not only found the bra, checked it was in stock, gave me the name, and then let me know how long it would take for me to receive it. When I said I wanted it for Monday she checked to see if it was physically in the Prahran store and organized it over the phone to send that day. I can not tell you how much I appreciated that level of service as I am currently in Broken Hill and away from other adequate services. I recommend Brava to everybody that I know who has trouble finding bras and everyone I know that is well endowed. Thank you for your good service and wonderful choice of staff.
Kate, October 2015
Just a quick line to let you know that my shopping experience at Brava has been, and always is, excellent. Your staff have a lovely manner about themselves, and are always welcoming and friendly and very down to earth - which is what you want when you are getting sized for a bra! I have never felt uncomfortable in their presence and probably for this reason I always end up buying and spending more than I originally intended to! Brava is my one stop shop for underwear needs, and I love recommending people to your Prahran store. Enjoy your day! And keep up the amazing retail experience!
Belinda, October 2015
I purchased a black Panache Sports Bra… and my only regret is that I only purchased one! I can quite honestly say it is the most comfortable and supportive sports bra I have ever owned! I would like to say a big thank you to Becky in your online department. I had a problem with my order going through and she contacted me straight away to resolve the problem… I then received my order two days later. The whole order and delivery process was so quick and simple, thank you! I will be buying two more sports bras very soon, and can’t wait to try a few of your other products. Thank you so much. I honestly hate bra shopping as it is always so hard to find something that fits comfortably… and I couldn’t be happier with what I have received :)
Sarah, October 2015
I just wanted to give you some positive feedback-in general & specifically about my experience today. I've just finished having children & breastfeeding - hallelujah! I found you when my first Bub was 18 months old & I had to buy bathers because I was going on holiday & what fit a 18 months earlier was all wrong. I had such a good experience. My eldest is now 4 & I was in desperate need of new non-maternity bras. There's been no point buying anything nice in the last 4 years because my bra size has changed at least 6 times! (No exaggerating!) So I decided now that that time of change is over (hopefully) it was time to wear clothes & bras that actually fitted & flattered me rather than making me look like squished play dough! I had to wait until holidays when the kids were in childcare because it just wouldn't work with them & your closest store to me is the city. So I finally managed to get in today & Karoline sized me perfectly in the first minute & helped me find some beautiful but practical & supportive bras. Any store I've looked in previously has only had the wrong sizes for me-there is no way you'd find a 12GG in Myer! No wonder they've always fitted poorly elsewhere - but the ones I got were beautiful & actually make me feel feminine. Yes, a tad more expensive, but 200% worth it for a comfortable & flattering chest!!! Thank you for existing, for 'getting it', for employing sensitive,skilled & attentive staff & for sourcing beautiful garments that make me feel like a female not just a mum. Thank you.
Jane, September 2015
I am writing to let you know how impressed I was with your store, and with Gracie who works at your Melbourne store. I normally dislike looking for bras and trying them on with no luck. I thought I was an 18F until the very friendly and efficient Gracie offered to fit me for a bra. I accepted and found out that I ranged from an 18G, 16G to 14GG depending upon the style and brand of the bra she brought me to try on. I thought good luck in finding me more than one or two bras to try, but to my surprise I tried on around around 6-8 bras! Hooray! Gracie was very professional, every time before coming into the change room she would ask if it was ok to enter rather than just flinging back the change room curtain to expose me with one breast in and one still out not in the bra cup yet. Nothing was too much trouble going back and forth checking sizes and colours. So thank you very much for my first time experience with Brava and I will be back!
Sharyn, September 2015
Just wanted to pass on my thanks for a fantastic experience at Brava this week. On the recommendation of a friend, I visited the Prahran store to purchase a new bra. I am a new mum and find it hard to find time to get to the shops with a little one, so I often rely on online shopping. But a new bra is something that cannot be bought without trying on! My visit to Brava was well worth the outing. Ash looked after me throughout my visit - from opening the door for me (and the pram) on our arrival to helping me choose a well fitting bra in my preferred style, and entertaining my little girl while I was in the fitting room - I was made to feel welcome and comfortable. I will happily recommend Brava to my girlfriends in the future.
Alex, September 2015
Today I nervously visited your Bourke St store to try and find a bra to replace my old ratty ones. I was nervous because I usually buy my bras from Myer and am fitted badly more often than not, or simply told by impatient staff “sorry we don’t stock your size". As soon as I entered your store a lovely Canadian girl named Allison warmly welcomed me and immediately helped me to understand sizing in your store and what she suggested would best suit my shape...She personally helped me and fitted me for over an hour as I ummed and ahhed and ummed a bit more.
I was really nervous to be fitted as I’m a bigger girl and haven’t had pleasant experiences in the past (where I’ve often left lingerie stores depressed and embarrassed about my shape)...but not with Allison. I didn’t feel uncomfortable at any stage and actually found myself having fun standing there in my bra and knickers discussing my options. I’ve spent the afternoon in my brand new Prima Donna Madison bra, and I’m in love! It is so comfortable, and gives beautiful coverage and lift. I have nothing but praise for Allison, I have already sent my mum in Brava’s direction and cannot wait for my next purchase. Thankyou so much for bring these excellent brands to Australia!!! If you can, please forward this email to your Bourke St store so that Allison can know how thankful I am! Your new and life long customer.
Tess, September 2015
I came across your store after doing a little online research on where to find Marlies Dekkers bras in Melbourne. Rather than going to the obvious Myer, I found your CBD shop. It was very easy to get to and the window front display was beautiful, which was an excellent selling point. My eyes went straight to the Marlies Dekkers I saw when walking in and I picked out a few I wanted to try on. An assistant by the name of Arabella approached me and helped me choose some sizes to try on as their sizing is a little different than Australian sizes. She also directed me to your Prima Donna collection to show me what else you had.
She then sent me to the changing rooms and within a few goes of trying different bras on, not only did she correctly fit me, but she also flattered me in a non-condescending and professional way. I bought the bra and I just thought to tell you that she was one of the most helpful bra fitters I've had in a long time. It was quick, efficient and from that experience I've recommended the store to some friends of mine. I'm hoping to go back soon! Thank you for your great service.
Melanie, September 2015
I’m emailing to tell you how absolutely rapt I am to have found Brava! As a 14G, I’m sure you’ll know just how difficult it is to find a bra, let alone a pair of bathers or a sports bra for jogging, that not only fits properly, but supports my active lifestyle. I have bought two sports bras and a tankini swim top from you now and I have been 100% happy with everything. Your products are top-notch quality but the service I have received for all three purchases has been outstanding. I’ve bought online twice and in store (at Highpoint) once, and I’ve decided my next purchase will be a bra and knicker set as I know I just can’t go wrong with Brava. I just wish I lived in Melbourne (I’m in regional Victoria) so I could go in store more often as the fitting service is fantastic. Thank you so much!
Leah, September 2015
I hadn't bought a new bra in a long while and desperately needed one. My experiences buying bras the last several years have been quite hit and miss. Last month I went to a shopping centre in hope of a successful purchase. I went to 5 different stores and even the big department store and left empty handed because not a single shop, not even the "big girl" store, had a bra that could fit me. I left in tears and was felt quite depressed about it. After a thorough web search I was able to locate Brava and was absolutely thrilled to find out that they had brick and mortar locations! Bra sizing and fit changes from brand to brand and buying a bra online when I'm not sure of my size seemed like a sure way to disaster.
So I measured myself and with a rough bra size I timidly arrived at Brava Highpoint in a last ditch effort to find something for me. When I arrived I looked at a few bras on the racks but couldn't see my size. I was almost disheartened. Luckily, the lovely shop girl asked if she could help and I told her I believed I was a 16J. She showed me the location of those bras, helped me pick out a few to start and then came by periodically to advise on adjusting band and cup sizes, bringing different sizes and designs.
Turns out, I'm more of a 12J. Who knows how long it would have taken me to figure that out through solo trial and error with dozens of different bras in that range of sizes! After a little trial and error, I was able to find two bras that not only fit me, but were secure, supportive and also actually pretty! I was delighted to feel the bra support against my ribcage. I actually can't remember the last time the middle of my bra touched my chest. It was a small victory, but it made me feel amazing. It is absolutely true that a good bra can help restore confidence. I feel great and I'm totally indebted to Brava for this boost to my spirit and physique!
Christina, September 2015
I can't even begin to thank-you enough!! My dear friend introduced me to Brava today and I could not be happier! This morning I was crying because I hate having size H cups! This afternoon I am crying because I am finally comfortable in a bra! We drove an hour to the Highpoint store and it was worth the drive! The girls were so lovely and helped with all my needs. I tried on about 10 bras and I wanted to buy all of them, but due to budget regretfully only walked away with 3. I have already jumped online to start working out my next order! A truly beautiful store with stunning merchandise! Thank you so much for a wonderful experience! I look forward to my next purchase!
Dana, September 2015
I just wanted to provide my feedback regarding my recent purchase. I am incredibly happy with the service provided! It was quick delivery and the hand written note was a lovely personal touch. I have purchased bras from a number of different stores around Australia and must say your service and online purchasing options are far superior. So thank you very much! I find it incredibly difficult and thus disheartening shopping for bras, lingerie and swimwear for my size. However this was a lovely experience.
Jayde, September 2015
I am getting in touch to give you some feedback about my shopping experience in your CBD store today. I am currently both breastfeeding my baby and four months pregnant, and needed some new maternity bras. All through my last pregnancy and since my daughter was born 13 months ago, I have been wearing Triumph maternity bras. They are not very attractive and not very comfortable for me, and I was feeling quite depressed about another year plus in these bras. Yesterday I went to Myer to buy a new bra - and had a terrible experience. The shop assistant didn't understand that I was both pregnant and breastfeeding and scoffed at my asking if there were any bras above an F cup. The only option for me was the Triumph bra.
I looked online and read about your store and when I went in today I had absolutely the best retail experience of my life. The woman serving me (Gracie) was so knowledgeable and helpful, and you had such a large range in my size (14G). I have never felt a more comfortable bra, and I don't feel as unsexy and miserable! I actually feel beautiful! I bought two Cake bras and one Hotmilk bra. I have already written to my mothers group to tell them about your store as I know so many women must be walking around with their precious breasts in ill-fitting bras. Thank you SO much, it has really made my day!
Nadia, August 2015
I have purchased twice from you and am extremely happy with the service and products. There will be more transactions. Being able to see if you have the item in stock that you wish to purchase is a great plus, and then to have the items arrive within four days of placing the order was fantastic. The "thankyou" from Becky for my order was also a nice touch. Being a male who likes to wear female lingerie, being able to order online is a great service. Thank you.
Robert, August 2015
I would like to inform you of the amazing online service that I recently received. Not having purchased an item from Brava for some time I could not remember the name of the bras I usually purchase. The tags on my bras were so faded I couldn't read a thing. So I got online and through the customer service section I was ably assisted by Becky. Not only did she trawl though the current records to find out, she then persisted and searched through records from over 2 years ago and found brand and style I was after!!! As I live over 4 1/2 hours away from your nearest store, it wasn't possible to just pop in and try on another sort.
I was extremely happy with my previous purchases and therefore was thrilled to be able to get them again. And to top it off I really wanted them before we take off on a 5 week holiday and you guessed it, ordered them online on Sunday and here they are here in Portland on Wednesday. So happy. Amazing customer service. Thankyou Becky.
Julie, August 2015
A huge thank you to Katie for going beyond my expectations with your persistence in finding the bra I had my heart set on. I really appreciated your effort and was amazed that you remembered me let alone the fact that you remembered what bra I purchased last time. Your style of assistance was perfect; not over the top, calm and friendly. I left with my day having been made because of you. Thank you from Lou.
Lou, August 2015
My wonderful Prima Donna bras needed replacing so I went to the Bourke St store this morning and was served by Alison who was very friendly and extremely helpful. With an H cup it was always difficult to find a suitable and comfortable bra, until a friend recommended your store two years ago and I fell in love with the Prima Donna Deauville. I was very happy to get two new ones today. As an added bonus, Alison introduced me to the swim bra by Elomi. Where were these years ago when I needed them? I bought the three pieces and am now very happy that I will be able to go swimming in comfort on my cruise in two weeks time.
Thank you Brava for really caring about bigger busted women and thank you Alison for being an amazing and caring consultant. It was a pleasure to shop with you and I will highly recommend you to all my friends.
Denise, August 2015
I wanted to share with you the positive experience I had shopping in Prahan yesterday. I am currently 26 weeks pregnant and after a few weeks suffering back pain and have an ill-fitting bra that constantly signed into me, I decided to head to Brava. I had the very helpful Rachael assisting me and I couldn't be happier. I am SO comfortable today in my new nursing bra, I feel amazing! Rachael was extremely patient with me and offered a huge range of bras for me to try. She was extremely knowledgeable with what I would need now and to also see me through the rest of the pregnancy and into the breastfeeding phase.
I have recommended you to all of my pregnant (and non-pregnant!) friends. I'll definitely be back!! Thanks for creating a comfortable sanctuary where women are treated with such respect.
Rebecca, August 2015
My previous experiences with Brava have been in person at the Highpoint store. Staff are always so friendly and helpful, constantly going back and forth with a million different bras for you to try on until you find "the one". I was there last Saturday with my two young children to get a new bra and a smaller sized feeding bra. I found "the one" and it made me feel so happy and awesome I was in such a daze. I got back to the car and realised I'd left without getting the Cake feeding bra.
Dreading taking two tired kids back, I thought I'd go online to get what I needed. Two minutes later I've easily found what I wanted, entered my size, the colour and personal details. I received confirmation, receipt and tracking emails so I knew what was happening and here I am three days later writing this wearing my new bra ( I also liked that it was wrapped up like a little present). Thanks for making life comfortable and easy.
Erin, August 2015
Just wanted to say thanks for an excellent service. We live in regional Queensland and having a daughter with an 8G fitting we have found it difficult to find a bra supportive enough to allow her to comfortably participate in the high impact activities that she loves. Through phone conversations and ‘photo text fittings’ with Gina we were able to find a fitting and supportive bra that she has been happy to wear and to compete in.
Judy, August 2015
A number of the bras that I love are currently being discontinued and I emailed Becky for advice on replacements for them. She made some excellent recommendations which I purchased but went over and above when she followed up a week later with an additional suggested replacement for another bra that was also in my size and she didn't want me to miss out. I immediately bought that one too. I am really happy with the quality of friendly service and advice I have consistently gotten from staff at Brava, especially given most of my interactions are limited to online because I live in Western Australia. After walking into a store in Melbourne many years ago, I refuse to buy my bras from anywhere else. You guys are awesome. Thanks for making bra shopping painless and easy and providing such great advice and support.
Vanessa, August 2015
My name is Amy a 34 year old who hates shopping for bras and even more hates my breasts! I live in Echuca and are extremely limited to where I can shop for bras. I was told about your stores by a work colleague and decided straight away to arrange a trip to your Highpoint store with my mother from Ballarat. And I am so glad I did! Not only did I have the best experience in store I had the best sales assistant Gina! Turns out I was wearing the incorrect size 18G and straight away Gina had me trying on 14J bras and the result was instant! I walked out of your store with 4 bras - one of which was a much needed sports bra and are happy to report my boobs no longer smack me in the face when at the gym! When I met my mother for coffee and cried, I felt human again - for the first time in over 20 years I felt like I didn't want to cut my breasts off! So thank you and a HUGE thanks to Gina - I will be back!!
Amy, July 2015
Last Friday, I visited your Bourke St, Melbourne store after searching online for a place that could accommodate my bra needs. I have had lots of frustration in the big department stores, not being able to find anything that suited my cup size and had put off going bra shopping because I was embarrassed and a bit anxious. BUT ... I was so relieved when I entered your store! The shop was beautifully set out and easy to look around and I was immediately approached by Pip. She was friendly, smiling and she made me feel so comfortable with her explanations and easing me into trying things on. Her suggestions, her sizing and her feedback was perfect! She was extremely attentive but also gave me time to try on and think.
The change rooms were lovely, plenty of room and private, and I loved the labelled hooks - it made it easy to sort what I wanted to keep. I bought a range of bras for every occasion and couldn't be happier with my purchases. I really want to say thank you for the quality products and service your store provides - I am a very happy woman and now a devoted Brava customer!
Trudy, July 2015
I just wanted to leave you some feedback regarding your Highpoint store. I dread shopping for bras, I usually go to Myer or David Jones (simply for their vast range of bras), and struggle to find a bra which is supportive and fits well - a task that has become harder being a breastfeeding mother. Upon entering your store, my son and I were greeted by Pip, who introduced herself by name. She allowed my son and I to get comfortable in the change rooms, and presented me with a number of bras to try on and compare.
She was extremely warm and helpful, and extremely knowledgeable about the necessity of correctly fitting a bra whilst breastfeeding. I was also extremely impressed all but one bra that I tried on was breathtakingly comfortable and fit well! I feel that often people only leave feedback to complain, and since Pip was so kind and attentive I felt that she deserved that acknowledgement. All and all a most satisfying shopping experience and I will be recommending Brava to friends.
Christina, July 2015
Until Brava came along I had resigned myself to wearing Berlei sports bras for the rest of my double F life! Now I am wearing beautifully comfortable, sexy bras that make me want to show off my cleavage rather than hide because I feel so wonderfully supported. What a relief! I also want to say a big thank you to the staff in the Prahran shop who were so patient and helpful on Saturday. I think Jo was the name of the sales assistant. A big shout out to her for finding a great replacement for the bra I already had but was now out of stock.
Lucy, July 2015
I just wanted to write and tell you how my new recently purchased sports and everyday bra has made my life so much better. I go to the gym near your city store and have never felt comfortable jogging until one of your bra fitters suggested a non-wired Shock Absorber bra and it has revolutionised my exercise. It was such a painless experience coming in and having a quick chat and an even quicker fitting. The second time in as many months I came in wanting something lovely and also well fitting... another of your ladies suggested PrimaDonna and some others and again it has given me more confidence in wearing clothes and I enjoy putting on my bra every day (in between washes of course). I cannot thank you enough for having such a great range with such knowledgeable excellent staff.
Janet, July 2015
Having gone from not yet needing a bra at age 15, then growing to a 10DD by age 17, I have always struggled to find bras that fit me. I had accepted that when I did find a bra in my size, it would have to be plain black, white or nude, no other options. The same goes for bathers. They were only available in plain dark colours and I would have to buy a 16/18 top and 10 bottom. I am now 30 years old and a 10GG. Recently I had started to resort to wearing maternity bras (because they seemed like the only option for size and comfort) even though I have not yet had children! Then I was told about Brava and went in to the store a few days later.
I was so pleased with the professionalism and friendliness of staff. They knew their sizing and stock and led me through the process. I didn't have to search through the store myself or wait for someone to offer assistance. They were committed to finding the perfect bras and bathers for me. They found the right size for me and then honed in only the best brands and styles to suit me for both look and comfort. There were SO MANY options to choose from that we had to go through a process of elimination. (The exact opposite of every other bra shopping experience that I've had.)
I left with two new bras and matching bottoms and two pairs of FUN, COLOURFUL, comfortable, full covering bathers (no more side boob, bottom or top cleavage peeping out of a size 16 bathing top)! I am now so happy and optimistic about my next bra and/or bather shopping experience which will now always be at Brava! I was able to enjoy my holiday in Spain feeling supported, secure, young and fun whether I was shopping, sight seeing, at the pool or beach! Thank-you Brava. I will be back again very soon and will be spreading the word :)
Siobhan, June 2015
I bought two bras in your Bourke St store, served by Gracie. I want to thank her for such outstanding service. I was walking past the store, thought the bras looked so beautiful but nearly kept walking because usually the beautiful ones are for the tiny girls. I'm very self conscious. I had to stop, though, because they were so pretty. Gracie was so amazing, and made me feel so welcome to try on and fit all sorts of styles. I bought two Prima Donna bras and I love them. It made my day to feel so beautiful. Thank you so much for such a beautiful store, such wonderful service and making me feel special.
Lisa, June 2015
For many years bra shopping has been my absolute most dreaded shopping experience. It is not easy to find bras in my size and I've had salespeople at other stores try to squeeze me into the sizes they stock and it has generally been an embarrassing, disappointing and degrading experience. I have now shopped at Brava a few times and I know I will never go elsewhere in the future. The staff always make me feel comfortable and special as they give me plenty of options to suit. From the moment you walk in, they whisk you through to the changing area where they quickly assess the wants and needs you may have.
The product knowledge of the staff I have dealt with is fantastic. Every visit I have had to Brava has had me leaving with a smile on my face and products in my hand that I am 100% comfortable with. I will definitely recommend to all of my friends. Thank you for being exactly what I need!
Kristy, June 2015
I just love coming to your stores! The whole experience is always really positive. On Monday this week I went to your Prahran store and was so happy with my experience I just had to let you know. Firstly, your stores are always beautiful presented. Secondly, the customer service I got was spot on. I was made to feel really comfortable, I was given the undivided attention by the fitter and I just felt amazing (because buying bras isn't always the most fun experience for a 'bigger' girl). I need to specially mention Arabella who was my fitter. She went out of her way to find me something that suited my needs and was so professional but also really warm and friendly.
When you didn't have in stock what I needed, she organised for it to be sent to me from another store, and I received it the next day. Amazing service!! I know sometimes people only provide feedback if its negative. I just wanted you to know that I had the most positive experience and will definitely continue to shop at Brava for my underwear and swimwear!!
Verity, June 2015
Thank you so much for having such a wonderful store. My daughter is breastfeeding and a G-cup. A kind sales person at Myer (they only stock up to F), Melbourne Central suggested I visit your store. I rang to see if you had bras that size and the young woman on the phone was so helpful, reassuring me that you definitely had stock and when I visited the store Saturday two weeks ago, she was super super helpful. Buying and fitting bras for my daughter has always ended in tears. I brought three bras home to her in NZ and they are all wonderful. She is thrilled. We will be buying online in the future and I'm sharing your details with all my kiwi friends who need support beyond double D! Thanks and best wishes for a bumper bra-selling year.
Lianne, June 2015
I just wanted to give feedback about my fantastic experience at Brava on Bourke St today. I was assisted by Bianca, who was exceptionally helpful, attentive and patient as I relished in the (rather novel) experience of being spoilt for choice in bras! I left with 4 excellent pieces and could have bought many more. I will definitely be back! Thank you for offering a wonderful choice in product and great staff.
Roxanne, June 2015
Just wanted to take the time to congratulate you on a wonderful store and thank you for my recent experience at your Highpoint store. As a business owner myself, I know that it's often the complaints and not the compliments that you receive! According to my receipt, it was Anna that assisted me with a maternity bra fitting last Thursday. This is my second child and last time I went to the Australian Breastfeeding Association shop in Malvern, which I believe has recently closed. After the experience I received there, which was fantastic, I can honestly say that Anna was even better! She listened to me, was not pushy at all and gave me plenty of options and was just generally very helpful.
I understand the value of great staff and just wanted to pass it on. As I'm sure you're aware, it's very difficult to find a bra shop that specialises in larger cup sizes and for me, online shopping just doesn't cut it - you can't try on and ordering and returning become honerous. Great to know that I have amazing local options and will definitely be back!
Taryn, June 2015
I am just writing to tell you about the wonderful experience I had in your Highpoint store this morning. I was a bit daunted to go in because it had been a long time since I had spoilt myself to a nice bra set. I had no clue what size I was anymore, and bra fitting had always been a hassle before. But as soon as your staff member Sam started helping me, I felt really looked after and cared for. She was easily able to get my size and different styles for me and made sure each bra sat right and helped me make decisions on what was comfortable or not. Not to mention, the store was incredibly busy!
She was serving multiple people at once with the other staff member, and each person in the store was being attended to and looked after. It was incredible how both the staff in the store were able to make each person feel comfortable and also still be super friendly when they must have felt very busy. I will definitely be back in the future and I commend your staff for their excellent product knowledge.
Jade, June 2015
Just wanted to thank you for the great service that the staff at Higpoint provided me. I purchased a new bra at the store in Highpoint Maribyrnong on Saturday morning and ordered a different colour which wasn’t in the store – paid for the bra and paid for the delivery and sure enough I’ve just received the bra via a courier. Wanted to let the company know what great service that the girls at Brava provided me. You always hear about bad things of a company but very few people thank people for their time & service and I wanted you to know what quick service was provided. I’ve been a customer of Brava for many years originally at the Prahran store and then a few times in the city and since the store has opened up at Maribyrnong I now go there as its convenient for me to shop – close to home. Keep up the great service in-store plus the fabulous bras which you provide us larger women – thank you : )
Toula, June 2015
I just wanted to let you know that I felt very comfortable with the assistants in the fitting room. In addition, I was very happy with my purchase of a Chantelle lingerie set. I will definitely continue shopping at Brava Highpoint. It was a lovely and warm experience!! Thanks to you and your helpful staff.
Trish, June 2015
Thank you for a great bra buying experience last week. It is really rare to get great customer service, and Brava staff work hard to make sure their customers leave the store happier then when they came in. Thanks! Love my new lingerie.
Alison, June 2015
I just want to pass on my gratitude for the exceptional service I received yesterday at the Prahran store. I was served by Alice, her product knowledge was exceptional and I am now in possession of a fabulous new t shirt bra...the "girls" haven't looked better!
Lauren, June 2015
I am thrilled to be able to visit your Brava stores and to be able to purchase a supportive, pretty, stylish, and comfortable bra. Your stores have the best range and very professional staff. I recently shopped at your new store at Highpoint. I was pleased to be greeted by Gina, as she had previously assisted me, at the old Australia On Collins store. Gina is a true professional, she really knows her brands and styles. I needed to be fitted for my bra and Gina was very patient. I was pleased to finally select the Elomi range of bras. I purchased three of the Elomi Caitlyn and one of the Elomi Abi.
I just returned to the Highpoint store yesterday morning and I was assisted by Chloe. I purchased another Elomi Abi bra and found out that it was the last one available in my style and size. Chloe and another colleague informed me that the Abi bra was being discontinued, but also told me that a new release Elomi Nina was the ideal new style. I was pleased to be kept up to date regarding your products. Many thanks to you and your staff for a wonderful shopping experience.
Sharon, June 2015
I recently walked past your store in Bourke St, when we were on a family outing. It looked too nice of a shop to take my kids in, so I went back when I was working in the city. I was made to feel comfortable instantly and the level of customer service was impeccable. Kathleen was extremely attentive, showing me variations of style and colour, without bombarding me and providing an opinion that felt genuine. I have a Birthday coming up soon and I intend to put vouchers from your store on my wish list. When you get to your 40s and you don't need any more 'things' this is a fantastic option, to look good and feel fabulous. Thanks to Kathleen and yourselves for a lovely lingerie alternative.
Julie, June 2015
I visited the Brava store at Highpoint today for the first time and I had the most wonderful service from the staff member, I just had to write to express my gratitude. I was looking for swimwear and this lovely young lady approached me within a minute of me entering the store. She was so helpful, polite and non intrusive the whole time and I felt so comfortable. Even though she was busy she kept coming back to me asking me how I was doing, always with a happy warm smile. I just wanted to thank her for making the whole experience such a pleasure. Thank you again and I'll be back.
Helen, June 2015
I feel like a new woman today - I'm so happy with myself. I'd felt for a while that something wasn't quite right with my bras, and was finding I was getting to the end of the day and just desperate to get them off. But the problem was I just felt so uninspired to go bra shopping. So on Tuesday night I googled "bra shops" and "d cup" and what did I find - Brava Highpoint. I go to Highpoint quite regularly but had never seen or heard of your store. What a delightful find it has been! Kalina was amazing - so friendly, professional and non-judgemental. I didn't mind that this gorgeous girl was seeing me in my underwear. She put me up a cup size and gave me a lift I couldn't have imagined! She was really fantastic.
So you ask for feedback - my only feedback is, is that more people need to know about you. As soon as I got home on Wednesday night I rang my equally curvy best friend (who happens to live opposite Highpoint) and she'd never heard of your store either. Neither of us venture to that section of Highpoint. But now that I've told her about both your amazing range and amazing service, she intends to visit you this Friday. A couple of girls at work I spoke to, had also never heard of you. I hope that is helpful - thanks again for a great experience.
Melinda, May 2015
Last Saturday I had the privilege of shopping at your Highpoint store. As usual, I dread shopping for bras - I usually can't find what I need, style or size wise, so I wasn't overly thrilled to be there. Upon entering your store, I was greeted by Anna, who asked what I was looking for, we started with a couple of basics that were okay but not super, she continued to provide me with options for what seemed like a complete morning. All morning, she was diligent in finding the best fit for me as well as considerate of style. Her demeanour was more than pleasant and nothing was too much trouble, she completely won me over with her level of service and attention to detail. I will definitely be back, even though I live three hours from your store, and I will certainly recommend Anna to my family and friends... I can only hope that she is still there next time I visit.
Brooke, May 2015
I was recently in your Highpoint store and just wanted to tell you that I was very impressed with the service I received from Gina. She remembered me from months before and remembered my bra size and that I was pregnant. She really knows her stuff and made me feel very comfortable. I am very happy with my purchases from there and love the assistance I received. I am very comfortable to recommend people to your store and feel that great customer service should be acknowledged.
Helena, May 2015
I just wanted to thank Alice at the Prahran store for being so professional, kind & friendly when I had a fitting today. I needed some new bras after having lost over 40kgs this year. Alice fitted me with three gorgeous bras & I left the store feeling a million dollars. Thank you Alice & Brava Lingerie.
Elissa, May 2015
Since my first day walking into Brava, I have gained an inner confidence which only I can appreciate. As it is my birthday on Wednesday, I thought I’d treat myself to a pair of new bras. I decided to go to the Highpoint Store at 10am (to beat the shopping crowds). I managed to get a car park right near the entrance, and located the Brava store where my details were on record. Tried it on (in case I may have increased in size – again!!!) and instant fit. It’s a fantastic idea to have one’s size details on record. It saves time and any hassle normally associated with return customers. Thank you so much for making me feel like a confident woman. I won’t be wearing my new pair until Wednesday – it’s my birthday present to myself.
Anne, May 2015
I have never been so happy buying a bra before. I have had such trouble and have tried literally everywhere to find the few bras I have that fit. I was told about Brava after attemping to get a work out bra at Lorna Jane, and the lady working there recommended Brava. I'm really thankful for your bras and I've recommended everybody with the same problem to go there. The bra fitter at Highpoint Brava spent a good hour and a half helping crazy me and I got three bras which I am in love with and coming back for number 4 and 5. Good on you for opening this store. I absolutely love it!!
Anita, May 2015
I do not know where to start to thank you both for opening this store. You have changed my life! What once was a nightmare to find a good bra that looked good and made me feel sexy and comfortable and is now an absolute pleasure. Amazing range of colours, sizes, swimwear and sport bras. Prices are not excessive and great staff and customer service. Keeping a record of customers and their sizes and purchase history is great and very practical. So again, thank you, and also a big thank you to your staff members!! Long live brava!!!
Nadine, May 2015
Went to your Prahran store today and was helped by Myra - she was absolutely awesome - so patient, understanding and helpful in what can usually be a very uncomfortable situation being fitted for bras. The bra she has fitted me in, is the most comfortable bra I think I have ever worn. She is a gem! I have already told my Mum and will tell all that will listen. Thanks Myra!
Anne, May 2015
Dropped in to the Bourke Street store today to collect my order - just wanted to say what an amazing in-store experience I had! Such lovely, helpful, friendly staff sorted me out with the right bra for me. Great range to choose from too. So, so pleased I've discovered Brava - I won't have to keep ordering from the UK. Bravo Brava!
Karin, May 2015
I discovered Brava recently when yet again internet searching for bathers for women with fuller bust sizes. After finding your website and the amazing amount of choice online, I decided to visit the Highpoint store as I have been burned before buying online with swimwear that says its a 14E and when it arrives, it's nowhere near fitting. I want to say a big thank you to Anna at Highpoint Brava, who did an amazing job helping me find swimwear and opening me to the discovery of swim bras under tankini tops! I now feel that I have bathers with great support that were flattering as well. Anna was fantastic and very patient whilst I tried on the various options that she supplied - it was nice to even have options! Other large department stores seem to have a large range of swimwear, but I find that unless you are built like Jennifer Hawkins, or not wanting any cup support, then there is no choice at all. Thank you Brava for having such a wonderful range, and terrific staff, I will definitely be back for another shopping trip!
Marnie, May 2015
I cannot begin to tell you how absolutely amazing my shopping experience in the Prahran store was. I come from regional Victoria and despite my best efforts I am never able to get a bra that actually fits well. There were always compromises. Mostly me trying to fit a generous amount of breast tissue into a wider bra to accommodate the volume. The last several years have been a nightmare when trying to find a bra that fits, and that wasn't even with a hope that I could feel pretty or even sexy. I called into the store with only about 20 mins available. I thought I would just have a little look and see if I could find a cup size that may come close to mine. I had started to feel that familiar sense of dread that I was going to find it really hard here also.
But then Myra, amazing Myra, offered her assistance. Myra was very friendly, and offered a different approach to those I had experienced in the past. Rather than looking at styles, Myra took me to a fitting room to see how my bra was performing for me. Then using a trial fitting of one that Myra was familiar with she was able to bring me two equally beautiful bras that were an amazing fit. I was overwhelmed to say the very least. Myra had spared me the indignity of trying on twenty different bras to come to the conclusion that none were any good for me.
And that I wasn't some freak the could be put on display in a circus. Myra was friendly and listened attentively to what my needs were. She had the expertise to determine which brand would best suit my shape. I have never experienced buying bras with such friendly, knowledgeable, professional and compassionate staff. My self-esteem soared and I left the store wearing a new bra and feeling amazing. My very great appreciation to Myra, you have made a dramatic impact on my life, not only because I look so much better. You have also given me confidence.
Kerrie, May 2015
I'm from the UK, and having a small back size I needed help when buying bras in Australia. I first went to Myer, who were helpful and suggested I try Brava when they didn't have any in my size. On the off chance, I tried David Jones as it was nearby. The assistant there laughed at me when I told her the size I was after, looking me up and down in disbelief that I would have as big a cup size as I said, in comparison to the small back size. She took me over to the pre-teen bras, which was completely inappropriate, and then to an expensive brand, where she picked up a random bra and said 'look this is tiny, you'll fit into this'. She hadn't even looked at the size.
A few days later I walked past Brava in Melbourne and decided to stop in. The assistant, Gracie, was tremendously helpful. She listened to all of my feedback on what styles I like and the colours I wanted, fetched all the sizes for me and adjusted them, and advised me really well. It was such a relief to find a store and person who knew what they were doing! It was so great to have such a good experience after the terrible one at David Jones. Brava really exceeded my expectations, and Gracie was absolutely fabulous in helping me.
Polly, April 2015
A few weeks ago I finally made it to your Highpoint store and what a relief to finally find somewhere where I can go and get proper bras and good customer service. The bra fitter was so good she didn't even have to measure me, and she picked colours to suit my skin tone. I am heeding all her advice on bra care for longevity and find the emails that come through now quite helpful. And cleverly they have my size details kept so my husband can surprise me on birthdays and Christmas with a brand new bra .....how good is that!
Flo, April 2015
I had a great experience today with Sam at the Highpoint store. She got me out of my saggy old bra into something that fitted beautifully. She listened to my needs and user her product knowledge to find me something appropriate and lovely. Thanks Sam!
Louisa, April 2015
I visited your store in Prahran today for the first time. I have always needed to be fitted for my bras as I have always had huge boobs!!! I used to visit a specialty store closer to my home as I live in Sunbury but I have found recently they haven't had the variety I have been looking for. I recently had a baby and needed maternity bras - their selection wasn't great and I found I was shopping online to purchase them from Sydney! I really wish I had found out about your stores earlier as I looked today and you have a brilliant maternity range - I will definitely be purchasing some new maternity bras from you when we have our next child.
So today I went into your store and was instantly welcomed very warmly by DeeDee. She was very friendly and asked me what I was looking for in a bra and then took me to the fitting room to do the impossible and find me a bra that supports the girls!!! Well she achieved it, and I ended up walking out with three bras that I just love and know they will do their job and more! I also purchased some of your lingerie wash gel as what a great idea that is! I have since come home and washed my new bras and they smell delicious!!! I hope they dry tonight so I can wear one tomorrow - once you have new bras you never want to go back to the un-supportive worn out old things you have in your drawer!!! Anyway, just wanted to provide some feedback and say thank you for having such a great store that provides products for us big busted gals!!!
Trudi, April 2015
I've always had a hard time getting a good fit for any clothing and really hate the whole process - but most particularly the whole standing in front of the mirror and looking at myself part. My sizing is odd at the best of times and my weight fluctuates a lot, mostly due to health issues. I end up taking far too long between buying new clothes that need to be fitted, especially bras.
My previous experience at the old Brava Melbourne store had been particularly positive - I had just dislocated my shoulder, and having a bra that fitted well was really important. The person who assisted me that day was amazing - I needed to be helped in and out of each bra. I was really happy when the new store opened up within a couple of blocks of my workplace, it meant that a lunchtime fitting was a possibility - but I had to wait until my student's budget allowed me to do it.
Finally, I came in yesterday. And the experience was just as good. The assistant listened to what I wanted, but also made helpful suggestions. I came away with one bra I'm really happy with, and am planning to go back and get the second just as soon as I can manage it - which for me, to come away with one bra even after trying on around 15, is incredibly good, let alone wanting to buy a second.
Emma, April 2015
I just wanted to say thank you. This shop has saved my life. I am a 28 year old woman who has always struggled to find bras that fit. I stumbled across Brava by chance when my bra broke during work and it was the closest store. I panicked that I had a bra emergency and the staff (then in Australia on Collins) were so helpful and fitted me into a Fantasie Bra. It was exactly the bra I had always been searching for and it fit like a glove. I am an absolute convert and have not only bought everyday bras but also swimwear and bridal wear from Brava. I love the 'pick-up from store' option that you have to save on delivery cost but still have the convenience of online shopping. The Bourke St store looks great and I can't wait to properly have a look round for my next lingerie purchase. Thanks again - I love Brava!
Jocelyn, April 2015
Just a short note to let you know of my first experience at a Brava store today - fantastic! I am 17 weeks pregnant with my first baby and, quite frankly, my bra situation was in need of some attention. I did a google search to see what was near me at home (West Footscray) or at work (city) and several websites and blogs had listed Brava as an excellent place to have one’s bra situation attended. I thought I would have to trek out to Prahran, but then was excited on your website to learn of the city and Highpoint locations.
I was looked after by Pip and she provided excellent service and advice. She was patient and respectful. I came away with four bras and will definitely return in future (for maternity and ‘normal’ bras). Well done both of you for thinking about the sort of experience us larger-busted women are looking for.
Kate, April 2015
In the past I have had trouble finding bras that are the right fit and that I like. A couple of years ago I discovered Curvy Kate in your store which I love and have been buying ever since. I recently ordered a new Curvy Kate bra through your website but unfortunately was contacted by your store that there would be major delays supplying it. On Saturday I came down to the Prahran store to find a replacement. The woman who served me was super helpful and within 20 minutes I had found two bras (different brands) plus a sports bra (something I had struggled to find even more than regular bras!). Very impressed with the range of brands/varieties of bras and the great service - very happy with my new finds!
Naomi, April 2015
I purchased a bra from your Bourke Street store last week and just wanted to let you know that I was so impressed by the service that I received. I am a size 10E and always find it really difficult to find a bra that fits and that is suitable for my age. I was served by Katie and she was so helpful without being overbearing or at all intrusive. She knew the products so well and it was so easy for her to find something that suited my shape. She listened to what I liked and disliked and the first bra she had me try on was the one I ended up purchasing. I have it on as I type and it is amazing. Next time I need a bra I know not to waste my time and money anywhere else. Thank you both for creating such a lovely store with great people that know their products. I will no longer dread bra shopping.
Cait, April 2015
Visited Brava Highpoint and had the BEST bra shopping experience I have ever had. I was in and out within 10 minutes with the help of your lovely assistant who helped fit me for a supportive bra. She was incredibly helpful and recommended I go for a sports bra which I love. Never have I had such a well fitted bra! I've been raving to all my friends since. Thank you so much for making a daunting task so pleasant, looking forward to coming back!
Theresa, May 2015
I attended your Prahran shop last Saturday and was assisted by a lovely sales assistant, Rachel. She was extremely helpful and understanding about the problems I have faced in the past and extremely patient with my requests. I ended up buying 3 different bras (and 1 pair of matching knickers) and will definitely be back for more. I used to live in Prahran about 9-10 years ago and had always meant to pop in but never seemed to get to it. But after recommendations from a couple of ladies at my work I now have and very glad I did.
Natalie, April 2015
Just went to your Bourke Street store and was served by a wonderful lady – sorry that I didn’t get her name. I hate buying bras – none ever fit properly and I dread the whole process. She knew instantly by looking at me exactly what size would fit and was able to find me the perfect bra. Had not planned on buying a bra today and was embarrassed when I took off my dress that I had not exactly chosen my best panties. Not to worry – she completely understood and got me a slip to put on to cover up while she was getting me different bras to try on. Very thoughtful…
The bra is so comfortable that I put it on straight away and am now back in the office – finally feeling like I can breathe properly. Have put another one on order and will be back to collect it in a couple of weeks. Thanks so much – finally feel human.
Christine, April 2015
I visited your Prahran store earlier this week and was absolutely thrilled with the service, as with the first time I ventured in to Brava late last year. The girls were SO kind and helpful, I cannot praise them enough. I find bra shopping a bit stressful but the girls just kept bringing in different bras for me to try on and guided me to what fit best. They listened to what I was looking for and headed in this direction but were able to think outside the box as to what might be suitable but slightly different to my initial request. Very big thank you to Leanne who assisted me on my last visit. She was wonderfully patient and helpful. It is a huge relief to find bras that fit, are comfortable and attractive! Customer for life!
Justine, March 2015
Already an existing customer (…with a GG cup need), I came yesterday with my 15 year old daughter in search of a well-designed and supporting bra for her growing breast. We were unsure about her exact size and, in my opinion, a visit to your Brava store in Prahran was the solution. We were helped very promptly and efficiently by one of your staff members. She was friendly, calm and very knowledgeable about the different brands, different styles and their fit… and we did find a bra with a “perfect fit” for my daughter!!!! …and very pretty !!! We will see you at our next visit…
Elisabeth, March 2015
Just wanted to say what a positive experience I had at your Highpoint store yesterday. I had not heard of Brava before and was actually on a mission to buy shoes and head straight home. However I thought I'll just pop in and have a quick look. I was greeted by Anna and she quickly ascertained what I was looking for (basic bra for work). After showing me to the fitting room (loved the 3 hook options) she brought in a small selection.
Once we had tried the first couple, she knew what I was looking for. I found Anna to be knowledgeable, efficient and cheerful. Three new bras and a couple of pairs of knickers later, I left a very happy customer who will definitely return. I found myself making a mental list of other girlfriends I must tell about Brava. A big thank you to Anna for being so helpful and lovely, I also appreciate the fact that I was still trying things on at 5pm and at no point felt that I was being hurried out the door. Thank you Anna. Looking forward to coming back and trying some bathers and other pretty things. Keep up the great work.
Felicity, March 2015
I have shopped at your stores a few times. I went into the Maribyrnong store on the 19th of March and was served by Pip. I just wanted to let you know how well she looked after me. Nothing was too much trouble, I had a wedding to attend and needed the perfect bra to go with my dress. We tried many bras and she even helped me into my dress to make sure they fit correctly. I felt great and confident in a low cut dress at the wedding, after having 2 kids I didn't think that would be possible! I'm so grateful for your stores, excellent ranges and excellent customer service.
Claudia, March 2015
Firstly a huge CONGRATULATIONS on your Brava store at Highpoint. I was thrilled to find this gem today. The store fit out is fantastic - especially the privacy you have created from the entry and the large fitting rooms.
During my visit this morning, I was assisted by Gina. I have used the word "assisted" rather than "served" because that's exactly what she provided... true assistance. Gina's approach made me immediately feel comfortable (and that's quite a unique skill when assisting someone shopping for lingerie), and her product knowledge was exceptional. She was able to recommend products which truly suited by body shape. I will definitely be returning to Gina and Highpoint Brava in the future... I can't wait to tell my girlfriends about this little gem.
Kerry, March 2015
For a very long time I was having issues finding colourful and sexy bras for my size. I am big busted and could only shop at Myer. I found they only stocked either black or white bras for my size, which was getting boring. One day I was at Myer shopping for some new bras and was complaining to the lady how “boring looking” they were. She told me to go to BRAVA in Australia On Collins. I remember going straight there and I have never looked back!! I love visiting your store. I love how the girls working in your stores are not only very helpful, they also know the stock very well.
I was devastated when I found out that your store in the city was closed. I started going to the Prahran store to do my purchases. The girls there did tell me you were re-opening a new store in the city. I am now shopping at your new store and love it!! I was there just the other day picking up a bra I put on order. It was a seamless transaction. Thank-You for having your stores available to me and I hope many more will pop up around Melbourne.
Julie, March 2015
For the very first time in my life I have a sports bra that not only looks good, it fits PERFECTLY. NO BOUNCE, AND IS SO COMFORTABLE. I can barely feel the shoulder straps. For someone that has huge channels in my shoulders from years of having to wear such tight straps to support the weight this is just amazing. Thank you also for the beautiful gift wrapping... it truly is a gift.
Maura, March 2015
I came across your business when I was in desperate need of a well-fitting bra, as all of the regular shops just didn't carry anything suited to my size. I ended up googling big bra stores in Melbourne last night and that's how I came across your website. This afternoon I came well out of my way to visit your Highpoint store and I was extremely happy with the range and especially the service. I went from being very uncomfortable talking to lingerie sales assistants about my cup size and getting properly fitted.
I wish I remembered the name of the woman who helped me, because she made me feel so comfortable during what is usually a confidence lowering and dreaded task. I was able to find my perfect fit after just three different sizes which is the quickest it has ever been and I am now wearing the most supportive and well fitting bra I have ever owned. I am nowhere near the size that I have bought in the past, but I now know where to go in the future.
Being a 19 year old with what I now know is a 8H size, I was actually looking into breast reduction surgery recently, although with such a great fitting bra now I don't think that will be necessary. Looking at your website I can tell that your Highpoint store reflects the ideology that is shown in your company's vision, and I would like thank you for creating a company which changes the way of an average lingerie store.
Nicole, March 2015
Can I just say how much I wish I had found Brava YEARS ago? As a well-endowed woman, I should feel like a goddess, but instead over the years I've been subject to:
- * Snappy, mean, poorly trained "fitters" at Myer and David Jones - their grotty and harshly-lit change rooms add insult to injury.
- * Being criticised by a boyfriend for "not buying bras at Target like normal girls do" (hello - because there is nothing there in my size! ...and don't worry, I got rid of him!)
- * Terrible advice from Bras and Things - "the centre gore is meant to sit far away from your body if you have large breasts". (Oh and PS - not as if they knew the term "centre gore" - I only know that from the copious internet research I have had to do to teach myself how to fit my own bras, because no-one else in the bra-fitting industry seemed to have a clue...)
- ...that is... until I met Brava.
- * Friendly, gorgeous assistants who are so respectful, caring, knowledgeable, and just never seem to get bored of bringing out style after style.
- * Change rooms that are simply stunning - like a sumptuous boudoir!
- * Such a gorgeous range, from workday to va va voom and everything in between.
I have always been a DD and hated it. I dreaded bra shopping like a trip to the dentist. Now I am working hard to get back to my pre-kids weight, and because my breast shape has changed, once I hit goal I am actually worried I am going to be smaller than a D. Once upon a time this would have delighted me. Now it horrifies me - because it means I can't be part of the Brava "club" anymore!
So thank you for creating this amazing shopping experience for busty girls everywhere. Brava truly makes me love my assets.
Lauren, March 2015
I recently visited the Melbourne store and was served by Pip. She was just beautiful!! Being a larger person and being self-conscious always makes me a bit hesitant to be fitted. I have only ever been fitted once because of this, but seeing as we were going to be in Melbourne, I was determined to be properly fitted after finding your store on Google. Pip was respectful, helpful, guiding and nothing was a bother to her. I hope that I thanked her enough for all she did for me that day. I now have some lovely colourful bras for the first time in my 50 plus years. Thanks Pip.
Libby, March 2015
In a word, my experience was INCREDIBLY AWESOME. Ok, that's two words, but they are both deserved. You see, I'm a street model at Curvy Couture (the plus-size event at Melbourne Fashion Festival) in March, and I realised after various fittings of immaculately constructed designer clothes that my boobs appeared to be frowning at me. I have never invested in high quality underwear before, but I'd had a friend recommend Brava to me so I popped in to my local just for a peek at what was on offer. I was greeted by the lovely Pip, and I must admit I was a little nervous because she isn't plus size, and I was uneasy about how well she would be able to understand my struggles.
Within about 30 seconds of talking it became evident that her size was irrelevant because she is an expert in the field, and an incredibly lovely person, to boot. I explained I needed 2 different bras to wear under the garments for the show, and she set to work helping me find the perfect size and styles. In total I probably tried on close to 10 different bras, and although the store was a little busy (she was also helping the lady in the dressing room next to mine), she never in any way made me feel rushed, pressured, or that her attention was in any way divided. She was patient and sincerely interested in how I felt about each bra, and knowledgeably navigated the stock to select the next option for me to try.
Pip also provided great advice on caring for my purchases, and was just all round a wonderfully supportive and encouraging woman. I have only owned my bras for 2 days now, so I can't really comment on those. But what I will say is that my customer experience was so fantastic that I already consider myself a Brava convert, and have been recommending your shop/s to my well-endowed friends. Well done, ladies! Keep hiring beautiful people like Pip, and providing us with excellent service and quality products!
Kobi Jae, February 2015
I was recently in your Maribyrnong store where I received excellent friendly service from Elin. The hooks with the labels in the changing rooms made me laugh. What a great idea to avoid confusion. I came home with one new bra (wrapped in pretty pink tissue paper and in a lovely discrete carry bag) and another one on order. Two days later I received a phone call to say that my bra had been posted and I should receive it shortly. Two working days later (today) my bra arrived. Mind you, I live in country Victoria and sometimes the mail can be slow. I couldn't be any more pleased with the service I received on the day of purchase and following. The whole experience was very enjoyable.
Shirley, February 2015
I have been a customer of Brava for years. You've helped me find the right underwear for many special occasions, including my wedding last year. Today I visited the Prahran store because I am 17 weeks pregnant with my first baby. I really didn't have much of an idea of what I was looking for but Myra helped me tremendously. She gave me some excellent advice about maternity bras and also what to expect in the months ahead with changes to my body. I feel confident that as I progress with my pregnancy Brava will be able to help me out with all my changing needs.
Carolynn, February 2015
I just wanted to write and tell you that I think your company is brilliant. It's often been a challenge for me to find the right bra (being larger than a D cup) and feel comfortable in the process. I've just shopped at your Bourke Street CBD shop (thankyou for putting one in the city) and was served by Pip. She gave me the best service and made me feel really comfortable and confident that we would find a great everyday bra for me. She listened really well to what I was after and was super efficient at working out my size and making recommendations from there. Thanks so much for a great shopping experience. I know where I will be buying my bras from going forward.
Kelly, February 2015
My 19 year old daughter and I visited your Prahran store today for the first time. I cannot begin to tell you what a positive experience she had in the capable hands of Rachel, and I with Carolyn. The choice, quality and range available for the ladies who need more than "off the rack" lingerie was so refreshing and while we did purchase 7 items today, we will be returning for all of our needs in the future.
Karon, February 2015
Thank you so much for being wonderful to my daughter. She is now a young adult and all her life has had to wear frumpy nanna bras due to her G cup size. NO LONGER. We have now been to Brava several times and each time the experience has been positive for her G cup! Bra fitters have been helpful, professional and 'yes we have your size'. Thank god. She can walk out with a parcel and not feel like a freak. Please continue to employ bra fitters who have empathy, professionalism and a touch of humour. It is appreciated by us. Will come again next time in Melbourne (as have now bought a little something for me also and have dragged by other daughter along too).
Wendy, February 2015
Had the best bra shopping experience ever and I mean ever!!! No funny looks from the sales staff or them trying to squeeze you into a bra that they think will fit and no granny bras. For the first time ever I have four amazing bras, all different. Normally I'd find a bra that sort of fits and buy as many as I can. The lovely assistant I had today made me feel normal and not like a fat freak with big boobs. Thanks for that. I will definitely be back all the way from Geelong and I will be telling all my big busted friends too!! Oh and the best thing is that you do bathers all year round yay for that too!!!
Jocelyn, February 2015
I have always hated buying swimwear. That is most unfortunate as I love swimming! I guess I have never been fully satisfied with bathers that I have purchased as I have found it difficult (almost impossible) to get adequate coverage over the bust in non-specialist stores. It's very disheartening. Recently I discovered Brava online and was pleased to see that a store was opening in the Melbourne CBD.
On a recent visit to Melbourne (from my home in Launceston) I called in to the store. Gracie responded to my query about swimwear. I showed her my current bathers (I had brought them in) and from that she showed me into the fitting room and brought me in many items to try. I was astounded as most of them were good for me. I ended up buying a swim bra, bottoms and a tankini. I feel very supported in the bust when I wear them and they look great. It is such a nice feeling to feel relaxed and confident (not embarrassed) at the pool/beach. Gracie provided excellent service- very professional yet friendly also. Well done Brava. I will be back.
Sally, February 2015
I wanted to send you a few lines to tell you about the lovely shopping experience I had in you city store with Pip a bit over a week ago. Pip was delightful and made me feel so comfortable and welcome while I tried on a zillion bras. Not quite a zillion, but I bet it feels that way when you have to hang them all up again. Nothing was too much trouble for her and at no time did I feel that she didn't have time for me.
That is quite a feat when the store was so busy. This is such a contrast to when you shop for anything anywhere else. Pip is easy to talk to, and listens to what you like and don't like about a bra to find you the perfect one. It was also the bra I would never had picked out for myself. So a huge thank you to Pip, and to both of you for developing a store with such a b focus on no only service but selling the right product for that particular customer.
Lou, January 2015
I just wanted to let you know I had a fantastic experience when shopping at Brava Highpoint today. Bra shopping has usually been an online experience for me as most stores don't stock my size, and I haven't shopped for bras in person for many years. I went into the store looking for bridal lingerie, and both staff members were friendly and helpful. I was served by Chloe who took the time to ask me about different aspects of my wedding dress and what I was wanting from the underwear. She provided me a range of different pieces to try on and examined the shape and fit.
I have previously been wearing size 10G, Chloe showed me this was actually too big in the back, she moved me into an 8GG and the fit and feel was immediately better. I ended up buying two pieces for my wedding day, then once I got home brought another bra online at the Brava store - in my correct size. I will definitely be shopping with Brava again both in store and online, thanks for making this possible and bravo to your wonderful staff!
Lisa, January 2015
I have only just found out about your store (sadly). I visited the city store on Tuesday and it was fantastic! I've had a notoriously bad experiences buying bras in the past, where I'm lucky to find one bra that fits in the entire shop. Your team helped me find exactly what I was looking for within about 20 minutes and it's such a gorgeous bra!! I can't wait to go back and buy a whole selection. Thank you for making me feel like a normal, gorgeous woman. Bra shopping will no longer be a scary experience! I look forward to going back.
Hannah, January 2015
I'm 20 years old. For the past 4 years I have only shopped in Brava for my bras. My mum was not the best when I was going through the awkward stage of puberty. She didn't have the same problem: big bust. I say problem because it was. When she took me to get fitted I walked out with a size 10C. I thought, "This isn't comfortable but this is what I'll have to get used to because I have big boobs".
I got to the age of 16 where I started shopping by myself. I walked into bras and things and couldn't find a good fit. It was embarrassing learning this all on my own. The lady at bras and things referred me to Brava. Finally. I lived an hour from Melbourne. I got the courage to take the train into the city and onwards to Prahran. It was pouring that day with storms brewing. Walking in the rain from the station I finally made it to the charming boutique store. I dragged my younger brother with me and he slumped into the 'husband chair'.
Within moments I'd been fitted from my mums diagnosis of 10C to a 6F. Wow. I really feel that the experience I had as a young teenage girl in Brava changed things for me. I didn't have to feel ashamed of myself anymore. I felt I looked good. And comfortable. It was a relief that I didn't have to wear 'grandma' bras to support myself. But it was not only the 'bra' that made my experience. I was treated very well by your staff. I wish I remembered the lady's name. See the reason I can so comfortably walk into a clothing store now is because she made me feel like I was normal and perfect the way I was. She didn't cringe at my appearance half naked. I felt I had nothing to be shy about as a girl growing into a woman. Instead of "Your bust is too big and your back is too small to fit OUR bras" she made it "This is not the right bra for you, but we will find one that is". It was a huge turning point in body confidence for me. I even walked out with a sports bra!
Today as I was being served in your store at Highpoint, I was reminded of my first time being fitted when I overheard another young girl. I could hear her relief. She just grew more and more comfortable within herself each time she tried on another bra that 'fit' her. I felt so good knowing how much confident she'll feel now. I always recommend Brava because I'm certain any woman or young girl will walk out confident in herself and happy with the service. I hope your staff feel proud that they make so many woman's day. Thank you for your time and service.
Bianca, January 2015
I want to affirm Gina from Brava Highpoint for her wonderful assistance to me on New Year’s Day. It was so nice not to be in a rush like I would have been at any other time. Gina knew exactly what I needed and I left the store with four new bras plus one more to come by mail because the colour wasn’t available in store. The last one arrived today and I am very happy. It seems that Elomi bras are my salvation – so comfortable and supportive. No more hassling in department stores to try and fit myself or get changed every 10 minutes to go and find new sizes for me! A visit to Brava is well worth your time and money as you will not be disappointed. Many thanks again to Gina and to the Highpoint store for being open on a public holiday.
Bronwyn, January 2015
Just wanted to give you some feedback on my awesome Brava experience! I hadn't bought a bra since the birth if my second child who is now three. Having returned to exercise I had lost some weight and realized my bras were too loose. After a deflating experience at Myer the previous day, I decided to brave Brava Highpoint on a 40 degree day, both kids in tow, on a Saturday morning - yes I'm a wild child! I got to Brava ready to give my kids my iphone and dreading the whole experience, but I was directed to a comfortable couch and some toys and colouring books. I loved this place already! However, it was the service and the final outcome that nailed it - I came home with four beautiful and comfortable bras in my actual size (10DD and not 14C). I love them. And your sales rep Gina who was attentive without being pushy and knew her stuff. I will be back and I will be recommending Brava to all my friends.
Natalie, January 2015
I visited your Highpoint store this morning in search of a maternity bra. I had previously visited several Myer and Bras 'n Things stores in search of a bra with no success. I am currently 8 months pregnant with my first child and was finding that none of these stores catered for my increased breast size. I was feeling quite disheartened when someone finally recommended your store.
On arrival I was greeted by a friendly staff member who seemed very happy to help me. She quickly got me into several styles of maternity bras that not only fit but felt comfortable and stylish, I was instantly relieved. She offered great support and knowledge of the products which made the whole experience very comfortable. I couldn't be happier with the service that was provided and the great quality of the products on offer. I would definitely recommend your store to all of my family and friends who are in search of larger sized bras. I will be sure to return for more bras in the near future.
Sam, December 2014
Just wanted to let you know how great my first experience at Brava Highpoint was yesterday. The sales assistant Anna was excellent and I have never had a better experience buying a bra in my life. I am 6 weeks pregnant with my first child at 40 years of age and the first bra I was given to try was perfect in every way. The sales assistant was very attentive, knew exactly what I needed and sized me properly with a very comfortable maternity bra. I am in awe of how fantastic my experience was and my fears were put at rest along with my discomfort with the changes I am going through, Well done and thank you.
Helen, December 2014
I live in Warrnambool Victoria, 3 hours drive from Melbourne. My maternity bra fitting in Warrnambool was unsuccessful, leading me to good-ol' Google and I found Brava. I am 6 months pregnant and buying bras at the best of times is a challenge. However, the fabulous assistant "Pip" at Highpoint BRAVA made my pregnancy bra fitting journey easy. Pip's knowledge and experienced in maternity bra fitting was fantastic, as she educated me on how the bra is to fit and also the importance of breast tissue when wearing a maternity bra.
After my Brava experience, I was talking to my mother-in-law about it and the following week she went to Highpoint and got fitted by Pip and purchased three bras!!! A huge THANK YOU to Pip for a stress-free bra fitting experience.
Michelle, December 2014
As a big-busted and small-backed woman, I have always dreaded shopping for the much needed bra. As a big-busted and small-backed woman who just had a baby in the last year, even more so - the experience could have been tantamount to torture featuring lace and the dreaded underwire.
After being "fitted" at another lingerie specialty store at Highpoint, I was recommended to your store as they did not cater to my size. From the moment I stepped into your boutique, I was welcomed warmly by your staff. Bianca made my bra fitting experience pleasant with her good humor and specialist knowledge. I was not made to feel abnormal or freakish in anyway with my 12H - 14G bust, and after trying on what felt like a million bras, I still felt comfortable and welcomed.
So thank you Brava and thank you Bianca for lifting and separating my assets, for giving me some semblance of a figure back, and for reinstalling my confidence in my post-baby bust.
Louise, December 2014
I would like to let you know what a wonderful staff member you have with Pip in your Bourke street store. I have made a few purchases with her on different occasions and every time I have found her to be really friendly and helpful. She has always given me her undivided attention and she wasn’t satisfied until she had found me exactly what I was looking for. Today I must have tried on twenty bras in order to find the right one, and Pip was happy to keep bringing different styles and sizes. I have total faith in her ability to fit the perfect size and she encouraged me to try styles that I normally wouldn’t have considered - on both occasions I realised that her suggestions were spot on and purchased accordingly! I never feel pressured to make a purchase in your stores, however I don’t think I’ve ever left without buying something which is a testament to the service you offer and your staff. I am so happy that I found Brava and I will continue to recommend it to people.
Claire, December 2014
I have been a customer of Brava's for a few years now. You guys make one of the worst possible shopping experiences bearable, thanks mostly to your high levels of service. Until now, buying a bra is second only to buying togs for self loathing and frustration. Today I was helped by Gracie. She was run off her feet with other customers in the change rooms, but was still able to simultaneously provide all of us with excellent service. It's SO much easier for someone to provide advice and suggestions than getting undressed and re-dressed every time you want to go back out to find a different garment, and having your previous purchases on the database makes the hunt so much easier!
I am a 'traditionally built' lass (to quote the Number One Ladies Detective Agency) and anyone who is knows that a normal shop won't do! I also have a sports bra from Brava and it's brilliant. I used to have them sent to me from the USA because they were impossible to find here. Not now! I'm thrilled to have found Brava and will keep coming back not only for the great range of underwear but also for the excellent service. I have also been very well looked after at the shop in Prahran in the past.
Jill, December 2014
I cannot praise the service enough! Pip was attentive and helpful without making me feel monitored, finding me a great selection based on my vague description of looking for “something nice and colourful”. I was never made to feel like I was being a pain for changing my mind or wanting to try different styles, and when bras that I liked were not available in my size she would find plenty of other similar options for me to try on.
As someone who is notoriously terrible at finding bras that fit, I could not believe it when less than an hour later I left with 5 bras that fit perfectly and were exactly what I came in for – nice and colourful.
Both the range and service at Brava Melbourne are exceptional - most definitely worth the travel from Geelong, and I have been recommending to all my friends.
Emily, November 2014
As a large girl with very large boobs, I find bra shopping to be a nightmare. I have left many other shops in tears, not only due to the lack of stock that they have to fit me, but also due to the way the staff treat me.
None of the above has ever been a problem at Brava. I first discovered you just over two years ago when I was getting married. I had been to many shops in Melbourne and just couldn't find anything to wear under my wedding dress. It was all very traumatic and distressing. Until I found your city store on Google. Within the hour I was visiting your store. Not only did I walk out with prettiest white (& hot pink - my favourite colour) bra and knickers set suitable for a wedding, I also had the biggest smile on my face. I had finally found something I felt pretty in. I also brought two other bras that day. Over the past few years, I have brought quite a few more as well.
Now, getting back to a few weeks ago. I was served by Pip and she was an absolute delight. She was so informative, knowledgeable and professional. She was also very kind and caring. I brought a black bra that was suitable for work and Pip made sure it all fit correctly. I then ordered two more of the same design in different colours. Two days later, I got a phone call to say that one of the colours had sold out, but the other was on order. I was impressed to be notified so quickly. Then just over a week later, I got a text message to say the red set had arrived. As I live a long distance away from Highpoint, the staff said they were happy to hold the bra for a few weeks until I could make it in. This makes me so happy. So now Thursday night, I have a planned trip to Highpoint to pick up my new set and I can wait!
I need to say Thank you to you for setting up such a wonderful store and also for hiring such brilliant staff.
Kate, November 2014
I would like to express my sincere gratitude to Lin & Maxine for founding the Brava stores. Until Brava was initiated, my options for bras were limited to overseas shipping with no guarantee of a fit or a sub-standard competitor. I was never given a correct fit & always felt uncomfortable. At a former size 12HH to 12JJ (when breastfeeding), then down to a 12GG you have always been able to accommodate my needs. My first visit was to your Prahran store, but since then I have visited both the city & the new Highpoint stores. It was amazing!!!! I have always found Brava staff go above & beyond. I have always been welcomed, even with my baby (now toddler) in tow. You provide me with a very discrete professional experience & I always leave your stores feeling a million dollars. It’s like stepping into a private luxurious setting. Thank you, thank you, thank you Brava for helping me feel more womanly & special.
Katie, November 2014
I'm sure you receive so many comments on how wonderful your store is. No wonder! My 15 year old daughter and I travelled to see you for the first time last week and thank goodness we took the time to do so and found you. We were both thrilled with our purchases after being professionally fitted and assisted. My young daughter especially has had so much trouble finding something pretty, comfortable, supportive and in her size. She's a thin little thing but quite blessed in the upper region. Finally she can feel like her friends and wear some colour and style too, while getting great support. Thanks so much again. We will definitely be back!
Sonia, November 2014
Thankyou so much for providing a store that not only caters to bigger busts but also offers gorgeous swimwear & feminine, sexy lingerie. Amazing!! I was fitted for a gorgeous bikini and it was the first time in my life to have such a fun, colourful & perfectly-fitting, supportive bikini top. The lady that fitted me was so helpful, patient and best of all, knew the brands, sizing & how to fit properly back to front! She wasn't giving up until we found the perfect fit. I was so impressed that I thought... While I am here with this wonderful lady, I better make the most of it & get a sports bra too. I got a colourful Panache one & again, it's the first time in my life to have a colourful fun bra. And especially a sports bra!! Who would have thought?
Usually doing the swimwear or bra shop I have always walked out with bras that are ill-fitting, but the closest to fitting that I could get. And honestly, feeling most upset with my body. While I stood at the counter at your store I thought 'if only I had found you 10 yrs ago!' I could have kissed the lady who helped me I was so pleased! I am so impressed with your store & I walked out with the biggest smile on my face! I will definitely be returning for all my underwear & swimwear needs.
Kate, November 2014
I have been shopping at Brava ever since I heard about you 6 years ago. I was about 14 at that time, and after many tears in a Bras N Things change room (as not one bra in the store fit me, let alone the "pretty ones" that a 14 year old wants) the shopkeeper gave me your card. I love coming to Brava as you get one-on-one assistance from the moment you walk in the door. The fitters get to know you by name and understand your big-letter/small-number difficulties. It's wonderful being able to have a choice of bras, sports bras and bikinis. The staff are amazing and always willing to go the extra mile, dig for that irregular bra size, and order in what they don't have.
Olivia, November 2014
I am a third-time lucky customer to the lovely Brava. Two or so years ago, I ventured into your city store and my daughter (a repeat customer also, may I say) and I left armed with new bodies thanks to our new bras!! I kid not!
During winter I trekked out to Prahran, and since then have lost a few kilos and toned up a little. So with the day off work it was time to venture into your new Bourke St store. Well was I lucky, Pip kitted me out in two gorgeous bras and showed me how to wiggle and I am ecstatic, new body for summer attire - couldn't be happier! I am a vain 51 year old and was incredibly conscious of my bust, no longer! Your bras and experienced fitters make all the difference to not only my outfits but also my confidence!! Thanks to Pip you were great today!
Susan, November 2014
I just thought I'd send in a quick email about my fantastic experience yesterday at the Melbourne store. I was served by Pip, who was absolutely exceptional. I've been a customer of Brava for many years and my experience yesterday was the best I've ever had at a Brava store.
I'm getting married in a couple of weeks and wanted to buy a few new lingerie sets for my honeymoon. Pip was very helpful, genuinely excited for me and extremely knowledgeable about the range of lingerie in stock - she knew exactly which styles and sizes that would be perfect for my body shape, which can sometimes be a bit tricky to get right. She was very professional and personable and immediately made me feel at ease (definitely an achievement when trying on lingerie in front of a stranger!).
I originally planned on only buying one or two lingerie sets, however I was so happy with all the styles Pip suggested that I couldn't leave them behind! I ended up spending over $500 and will be going back next week when the bras she's also ordered for me arrive in store. I could not be more happy with my experience yesterday and just wanted to let you know what a fantastic employee you have!
Stephanie, November 2014
Once again, I had a fabulous visit to Brava on Thursday last week, this time at the Highpoint store. I've always found the purchase of a bra to be a stressful, demoralising and a just-plain-god-awful experience that has left me in tears and empty-handed. Since discovering Brava one day while wandering through the city, I have never looked back! Oops... I tell a lie... just last month while on holiday in Queensland I subjected myself to one of those demoralising bra shopping experiences and left the store...in tears and shaking my head thinking "I should have just waited and gone to Brava!".
Anyway, back to my Highpoint visit... Upon arrival at the store I was greeted in such a way that automatically put me at ease - my fitter introduced herself and asked me how she could assist me. I explained my needs and was taken through to the fitting rooms. Love the pegs in there by the way! I was in brilliant hands. Right from the first bra I tried on to check on the size and cup fitting, my fitter knew her bras. She knew when to go up or down a size based on the cut and make of different bras, recognised that I had a short (but cuddly) body so bandless was best, and even chose bras without the wires between my breasts rising so high as to stick out or poke me in the chin! She knew her stock so well that few bras made it to 'No, thanks'.I was thrilled to have bras on my 'maybe' and 'love it' pegs! How the fitter managed to juggle the two, and at times three/four, of us with our different needs all without losing a beat and treating us with utter dignity (not pulling the curtain open wide to expose us, assisting where needed or knowing to give space) seemed natural and effortless. One doesn't come across people very often who seem to enjoy their work, and be happy for the customer... not the sale.
While not everything I wanted was in stock (this I'm ok with - it goes with being big-breasted) I got to check out the catalogue and was able to order COLOURS (that's right, she did mention something about the colours it came in, but I was dazzled to find a bra that fit so well)! Woo hoo! I would have been happy to leave a deposit but was told it wasn't necessary - now that's nice - knowing that if I didn't end up purchasing the stock it wasn't going to be a hassle to get my money back. I actually live just over an hour from Melbourne so wanted to pay for all my orders, and postage, so it could just be sent out when it came in store. The fitter said she would follow it up for me and find out if it was possible and give me a call. Sure enough, I got a phone call later that day and was able to pay for everything. Now I get to wait for my surprises in the mail (which we only get every 3 days)! Yep, not excited or anything! I was so elated on leaving the store I just happened to check out the babydoll rack... sure enough... something a little special for me (and hubby - but mostly me)! Wow - something sexy, pretty and in my size! Had to have it, too!
Anyway, I felt compelled to tell you that I think Brava is fantastic! It's lovely to have somewhere to shop that is not just for being big-busted, but bigger sized also, which allows me to feel like a woman again. You are providing a brilliant service to not just the clothing industry, but to women's self esteem! I tell everyone about you. I also felt compelled to extol the virtues of my fitter who was probably just doing what she does best.... but made my day! I love being a Brava woman! To Brava and my fitter - 'Thank you' just doesn't seem enough.
Kath, November 2014
I'm sure you hear this all the time (I sure hope so!) but I wanted to get in contact and tell you what a fantastic experience I had at your Goldsbrough Lane shop on Wednesday. I had not been into a Brava shop before, and I was on my last day of a break between uni and work so I decided to head in and check it out. I know you've heard all the stories of disappointments in other lingerie shops, so I won't repeat them here. I'm happy to say those days are over!
The shop looked incredible and had a great atmosphere and I was pleasantly surprised to note the range of sizes on the racks (you never believe it until you see it!). While hovering over a lovely pansy-covered Freya bra I was approached and had a quick chat which resulted in me joining the queue for the fitting rooms. Here I met Pip. She did all of the right things - ALL OF THEM!! She ascertained my needs, treated me like a real person, asked what I wanted and what I wear and bought me an amazing array of products. She walked me through the trial and error process (being terribly tolerant of the fact that I was a wee bit hot and bothered!). She made the whole experience fun and made me feel important and attractive and like I was part of the process - not just a problem to be solved.
While we couldn't find my perfect bra (50's shape in a nice bold colour) I did go home with a fabulous new bra that fits my needs and feels great on (I'm home alone today and am still wearing it - it's that comfy!), an order for the lovely pansy one, a serious wish list, links to the web site, and a fabulous feeling! You have a great business and I'm impressed by how happy your staff are. I am especially impressed by Pip but I have faith that your hiring process means that you get the very best. I do hope you pass on my thanks to the City shop and to Pip in particular, my visit to Brava has restored a lot of my faith in shopping! Keep up the amazing work and I will be visiting again soon.
Terri, November 2014
I would like to let you know that I had the best experience at your Highpoint store. First of all, I'm not a very showy person and never get fitted for the right bra knowing deep down I'm screaming for help! I get shy and I hate feeling like this at my age 36 it's embarrassing to admit.
I was at Myer Highpoint and needed to buy maternity bras (first time) and I'm in my 2nd trimester. So this is all new to me and I needed help. I asked a lady about some bras and she looked at me like I was asking her if she sold hot dogs? After her weird look I grabbed some bras and hated everything, I started to cry in the change rooms got dressed and remembered your new store.
I walked in and got greeted by a wonderful person by the name of Bianca. I asked her for some help and yet again I got emotional and started to cry. Bianca immediately asked me if I wanted some water and attenend to my needs. She was so beautiful and made me feel better straight away, I felt so much better and was happy to have Bianca help me find the right bra. She fitted me perfectly and I walked away with 2 new bras. I apologised for crying, but I guess the awesome hormones that women get to experience daily its hard to control, she was a breath of fresh air and a blessing to have in a nice store.
I wore my bra today and loved it! The straps didn't dig in and my boobs finally have a proper home. I look forward to going back and having Bianca help me again. You have great staff , thanks for making me feel better.
Maria, October 2014
I visited your new store in Bourke Street yesterday as due to taking medication I had gone up a couple of bra sizes. Wow. What a fantastic and positive experience that was. A beautiful young lady by the name of Taquia served me. She was lovely and so very helpful. I walked out of your store with two bras and a smile on my face. Thank you. I was lucky enough to have Taquia helping me but I had a sense that all the staff in this store would be just as helpful. I left the store and immediately text one of my colleagues about my shopping experience and she told me that she will be visiting you soon. People are very quick to criticise and slow to congratulate therefore I thought it was important I pass on my feedback. Thanks and see you again very soon.
Jenny, October 2014
For years I've struggled to find comfortable bras that fit properly and look nice. A friend suggested I try Brava, she has been shopping with you for a few years now and in her words "wont go anywhere else for bras". After such a great recommendation I visited your Prahran store today. What a wonderful selection you offer in your store. I was overwhelmed! The staff were so lovely and friendly and really made me feel at ease. Myra helped me today with my fitting and I bought two sports bras and two t-shirt bras. I love them. They are so comfortable, and I feel so nice wearing them, as they actually fit properly, look nice, and what a difference it makes to the shape of a t-shirt or shirt etc. when you have a proper fitting bra!! Thanks for establishing this fabulous shop ladies. You have made my day!
Mandi, October 2014
I have used your company for some years now and think that it is just amazing! The store in Prahran has always set a high standard for customer service, and after my trip to Highpoint yesterday I can now say that the high level of standards is right up there at Highpoint too.
I walked into the store and was greeted with smiles. Pip was the girl who assisted me and she was fantastic. I walked in and basically told her I use to be a 12 or 10H and have recently lost weight and have no idea what size I am now. She suggested a size to start with, and knew the range very well as I explained what my old bra was and she knew exactly the one and worked from there.
Bra shopping is never enjoyable for me. But I was in and out within 15-20 minutes with bras in hand and a smile on my face and the experience was just lovely. I feel Pip is a real asset to your store and business, and as per usual I will be back again and spreading the word of the amazing service I received. Thanks again for another amazing experience.
Jenna, October 2014
I don't normally give feedback after shopping, but visiting Brava on Bourke Street today was such a great experience that I wanted to. I'd never been in before, and was a little bit anxious because in my experience, bra shopping tends to be difficult and/or disappointing. I felt relaxed straight away in the store, was offered help and found that the fitter (Allison) really listened to what I was asking and made suggestions perfectly matching my needs and my body. I left with three gorgeous bras, feeling relaxed and good about my body. I can't wait to come back again!
Emily, October 2014
I have had some trouble getting a nursing bra that works well for me and have gone through a few iterations. I went into your Highpoint store on Monday and was served by Pip. She was really helpful and made an effort to sort something that worked well for me. She was even kind enough to offer me the fitting room while I gave my bub a feed; very helpful as we could get lots more shopping done then! Really good customer service at that store.
Amanda, October 2014
I just wanted to say how happy I was with the customer service I received from Katie at the Prahan store last month. Katie was so helpful and friendly, it was really nice to be served by such a lovely happy person. Katie took the time to help me get the right bra , I was so happy I left the store with not one, not two, but four amazing, beautifully fitting bras. I'm sure you already know, but just wanted to say Katie is a real asset to your business. It's very rare these days to find such a happy & helpful person. Thanks so much for helping me - I feel awesome in my new bras. I look forward to my next bra shopping spree :-)
Jess, October 2014
I'm quite a difficult person to please when it comes to bras, and my fit (6GG) is always difficult to find, especially in the styles I'm after (not a fan of balcony bras!). As soon as I walk into the store, I am greeted and helped by knowledgeable and kind staff. The store is always neat, organised and, more importantly, warm. The staff ask the right questions and find out what I'm looking for exactly, and always fit me with the correct sized bras. They know a lot about their bras, and are helpful in answering my qualms about what I should get, since most bras I like do not come in my size, but the next band up.
From my last visit, I went in looking for one bra and left with two perfectly fitting bras. This is my go-to shop, and I always look forward to my visits because I know I'm going to find what I'm looking for - even if I don't know what that is yet.
Nicole, September 2014
I bought a bra today at your Prahran shop and I would like to thank you very, very much for the amazing service. Leanne was very competent and helped me find the perfect bra: right shape, size & colour. I've always been very impressed by your expertise and I have never been disappointed by your products. I'll keep coming back forever!
Anne-Sophie, September 2014
I visited the new Highpoint store today and had a great experience! I was served by Gina who was really helpful and friendly. I always have a nightmare finding bras that fit, but she made it so easy and before I knew it I'd found exactly what I was looking for! Thank you, thank you, thank you simply for existing... Since I moved from the UK you have been my only hope when it comes to decent lingerie and I'm so pleased to have found you! Now if only more brands did my size (8DD)... I live in hope!
Georgina, September 2014
I'd just like to commend the ladies at your Prahran store, in particular Leanne who helped me FINALLY find a great bra! Turns out I was wearing a 14DD when I should have been in a 12F!! I'm so so grateful, I can't tell you the relief on my back and my mind now the old girls look smaller in clothes and I look less pregnant all the time - which is exactly what I wanted! Unfortunately I live in Sydney so I won't be able to come see you ladies more often, but I will buy my bras from now on exclusively from your online store. Keep up the good work!!
Lily, September 2014
Just discovered your store at Highpoint today and was ably assisted by Gina who was quick, knew her products well and made helpful suggestions. It had been years since I had been assisted by anyone in a bra store, so thank goodness Gina fitted me with an every day bra and a badly needed sports bra. Another happy customer! Thanks for your time.
Leonie, September 2014
I would just like to thank you for your fantastic staff. I travelled to Melbourne from Perth a week ago, and one of the reasons was to visit Brava to purchase some much needed new bras as I knew I would find exactly what I needed at your store (unfortunately Perth offers very minimal options). Once again, the service I received was just outstanding as it has been the last 2 times I have been to Brava. I was attended to by Elin and she was just wonderful and spent so much time helping me, and was so very patient in finding the right bras to suit me. I look forward to visiting your new City store the next time I am Melbourne.
Danae, September 2014
Just want to let you know i had a marvellous experience in your Highpoint store today. The assistant was very lovely and so helpful with out being too pushy. She kindly wrote down a coupe of the bras I couldn't decide on, I will definetly be returning to purchase those and hopefully many more. Bra shopping is no longer the nightmare it has always been for me thanks to your store. Thank you, thank you, thank you.
Susan, September 2014
I just wanted to say I went to the highpoint store on Saturday and as always the service was excellent. I struggled for many years to find bras that made me feel good and the day I found your Parahan store I knew I never had to look again. Keep doing what you are doing.
Claire, September 2014
Just wanted to say I visited your store in Prahran on Saturday with my mum and was so impressed by the girls there. My mum is not very mobile and Pip and another young girl (unfortunately I didn't get her name... kinda curly hair, with glasses, I think) were so amazing and accommodating. Grabbing chairs, glasses of water and of course fitting the perfect bra. They looked after both of us and we walked out with 7 bras between us and huge smiles on our faces. To have such a hard and often challenging chore made so easy for my mum really meant a lot and we are both very grateful for that. Thank you so much and please pass on our gratitude to the girls. We will definitely be coming back (never going to Myers again!!!)
Siobhan, September 2014
Shopped at Highpoint last week. Fantastic service. Was helped by Gina, who was a great help. Will certainly continue shopping for bras at your shop. Impressed by the range in sizes and styles.
Jane, September 2014
I would like to provide some positive feedback from my recent experience in your Highpoint store. This was my first visit to your store, and the shop assistant Anna was extremely helpful and friendly, I could not have asked for better service. She gave excellent advice and recommendations, and made me feel very comfortable. I purchased one bra for an event, and I will definitely be returning the next time I need a bra. Made a usually stressful experience very easy. Thanks!
Emma, September 2014
Just wanted to let you know about how fantastic the staff at high point store were on Tuesday night for their 15% off sale. They were very busy but managed to make us all feel amazing, comfortable and confident in our perfectly fitting bras. I had to be measured and re-fitted for post-pregnancy changes, and straight away she choose the right size. AMAZING. Time spent to help me find a few bras, and patience was excellent. I have shopped at Brava for a few years at the Prahran store and am so excited to have this store close to home at Highpoint. Awesome staff, awesome bras, awesome service.
Linda, September 2014
I am a trained bra fitter and am a difficult size to fit. Generally people find it hard to fit me. I am also fussy, because I don't like bras that are too "granny like". Anna was patient, courteous, professional and persistent. She did well to find me two bras that I liked and that fit. I think she did a really good job while remaining calm and professional. Anna should be congratulated on her professional and excellent customer service. I have referred several people to Brava since and have noted that you are soon to be opening at the cnr William and Bourke and have been telling people that too. Brava!!
Jennifer, August 2014
I went to your Prahran store last Saturday to a packed shop and waited for a time until Kathleen showed me to a fitting room. She was fantastic and fitted me with several bras but I eventually settled on two Prima Donna Madison bras, plus a Prima Donna Couture Underbust Shaper. I will be back as your service is second to none and I could not ask for a more helpful attendant than Kathleen.
Marilyn, August 2014
My Brava experience was a wonderful, positive experience from my first tentative foot in the door of the Prahran store to my second visit there to collect extra bras that I'd ordered. I've always been very "well-endowed", as my mother put it, & have always had to wear practical bras with good support - no tiny, lacy egg-cup bras for me! As I got older I continued to buy the same styles & models with just a few fittings in department stores along the way. Belatedly, I began to realise that my shape was in desperate need of an overhaul - hence my visit to Brava! The fabulous Kathleen patiently brought bra after bra for me to try - each time making a marked improvement in shape & silhouette! I happily went off with two different styles and also ordered a sports bra. My sister thought I'd lost weight & I was seriously pleased with my new boob shape!!! My second trip was to collect the sports bra & two more of the style that I preferred. I can't believe the difference my new bra has made to the fit & look of all my clothes - I'm very grateful & am encouraging all my friends to visit a Brava store.
Lorraine, August 2014
I am writing to say I have the most amazing customer service I have ever experienced at a Brava store today. It was at Highpoint Shopping Centre in Melbourne and I was served by a lady named Pip. She was so helpful and I have never experienced such great service as I did with Pip. She went out of her way to help me and made me feel really comfortable. I will definitely be going back to that store for all of my bras.
Brooke, August 2014
Would just like to thank you so much for my beautiful bras that I have purchased from your stores. Every time I go in I get such fantastic service and come out with a new beautiful bra :)
Carly, July 2014
I love Brava so much! It used to be impossible to find bras in my size and fitters that really know what they're talking about, but Brava provide a fantastic service with quality products. So happy you're at Highpoint now!!
April, July 2014
I have never been greeted by more friendly and caring staff who KNEW what they were talking about! Amazing selection, from sexy to practical for myself and my 8FF's. Referred all my friends to you.
Eliza, July 2014
I was in your shop this morning with my daughter and she was looked after by Rachel. Her service, attention and assistance was remarkable. Being of the larger size, Rachel was able to fit my daughter in the right bra and made this shopping experience a lot more comfortable than normal. Thanks Rachel for this experience this morning.
Michelle, March 2014
I just wanted to pass on a message to the Manager of the Collins Street store about a member of staff, Pippa. She was professional, friendly and delight to deal with. I appreciated her honesty and "normal" ness (as in not intimidating compare to the scary DJs nonnas that bark at you!). Thanks Pippa.
Laura, March 2014
I just wanted to let you know that I received my order and I absolutely LOVE the bras. Thank you so much for make these pretty products available for girls such as me. I have a lot of trouble finding bras for my small back and larger cup size, let alone something that doesn't resemble a 1950s maternity bra!
Thanks, also, for making it all easier by allowing for internet orders.
Mia, January 2014
While I must confess that I don't remember the name of the assistant who assisted me today, I cannot speak more highly of her, nor of how warranted your reputation is. I had previously researched via Google as to the best place to go for a bra fitting, and Brava's name came up over and over again... I visited your Melbourne store today, and within moments of arriving was greeted so warmly and with much enthusiasm. There was no awkwardness, no feeling self-concious, just the knowledge that you were in the hands of someone who knew exactly what they were doing - and better yet, no measuring tape. Your assistant simply looked, whisked away, and was back in seconds with the most perfect fitting bra. I couldn't have been happier. Being properly fitted is amazing, and I was, so quickly and with such warmth and expertise.
I was so happy in fact, that I wore my new correct fitting bra out of the store, and had the assistant throw the one I had been wearing in the trash. To any woman who wants to be fitted and helped by an expert - go to Brava. For their service alone, they are more than worthwhile. For their range, they are great. For their knowledge and expertise, they are amazing.
Thank you Brava! And see you soon.
Brigid, July 2013
I visited your Prahran Store last Friday May 10th. I was served by Kellie. What a great range you have and I have never been treated so well in a Lingerie store. Kellie was so kind and considerate... I am delighted with my new underwear and will be back to visit your shop even though I live a one hour drive away.
Congratulations to all your staff but a very special Thank You to Kellie who looked after me so well and made me feel like I was the only customer in the shop. Well Done.
Maria, May 2013
I would like to thank Kellie from the Prahran store for the absolutely fantastic care and service my daughter Kate & I experienced when we visited the store this Wednesday past. My daughter Kate has Aspergers and has a lot of difficulty finding a bra to fit her J size bust.
It was recommended to us by David Jones Chadstone that we visit your store, as you specialise in the larger bras. For the first time, Kate was able to try on bras that actually fit and was able to enjoy this most feminine experience without feeling 'crap I can't find one to fit'. After wearing her new bra the next day, Kate said that she didn't hurt at the end of the day and she feels absolutely great... So again, a big thankyou to Brava for providing a bra that actually fits the bigger busted woman. Cheers and we will be back for sure!
Deborah, February 2013
On a visit from country Victoria, I stopped at Brava lingerie in Prahran to have a look at your selection of bras in larger sizes. Karen kindly helped me and fitted me into an Elomi Caitlyn bra in my correct size. I bought three bras, including Elomi Betty and an Elomi three-piece swimsuit called Panzara. I had to write to tell you that it was the best thing I have done this year. I wear a 20 F and have been wearing uncomfortable and ill-fitting bras for years. I have worn one of my new bras every day, and they do not move once I have them on (including the straps which before always fell of my shoulders). The Caitlyn gives me a lovely line and I could not be more pleased that I found you Brava, and online at that. Karen was just so helpful and I felt very comfortable with her, so you will absolutely see me in your shop again and also online if I can’t get down to see you.
Thank you Brava and Karen for your excellent service and expertise.
Marilyn, February 2013
I just wanted to say I love what you have set out to do. I turned to the internet out of frustration. The stores in Canberra are populated with such hideous, unadorned and boring bras for women of my size! I spent hours trawling through websites before I found yours. I have since bought two bras on your website. My second purchase arrived today and I already adore it. I have been throwing your name around to all the women in my office.
So thank you for bringing beauty back to my bra drawer and keep up the fantastic work!
Eileen, January 2013
Yesterday I called Brava, concerned about an order I had expected to arrive before the weekend. I spoke to Lin who was very kind, and Lin told me that she would check some newly arrived boxes for my order. Today my order arrived, and I just wanted to express my thankfulness for Lin who was very kind, efficient and helpful. I appreciate the service.
Mandy, October 2012
OMG! This place has made my life so much easier and less stressfull! Found when my boyfriend was sick of me talking about ill fitting bras. He did a quick google and we were there within a half hour. As soon as I saw the store I was excited and not worrying. Having HH sized boobs makes it a bit hard to find bras let alone nice, pretty ones! We both went around the store picking out pretty stuff and I got trying.
Alice was my fitter and she instantly told me what would work and what wouldn't and she got about 20 different bras for me to try which was great as usually I am lucky if there is one ugly Grandma one in my size. She was young and fun not one of these awkward middle aged women with A cups who just make you feel weird and try to sell you bras that don't fit. She was truthful and wouldn't let me buy anything that didn't fit.
Also, we picked out some sexy corsets and stuff and whenever Alice and I both agreed that something looked good she was very obliging to let my boyfriend in to look. The quality is fantastic and the stuff is actually nice and sexy! Underwire that goes to where it's meant to and cups that hold up your boobs and no tiny little straps that don't do anything or really awkward thick ones that are hard to hide.
I used to cry everytime I went bra shopping because no one could find anything to fit and would pressure me into things and just make me feel like a freak. Now I am so excited to go back!!!! Prices and around the $80-$130 mark but with big boobs thats pretty normal.
Hollyo, September 2012
I was in your Prahran store last Saturday and I have to say that Karen turned my experience of bra shopping on its head! I already felt comfortable from the lack of tiny bras in the shop, but Karen was by far the best bra fitter I've ever been helped by. She didn't judge, she didn't make any rude comments, she didn't even bat an eyelid when I told her my size (12FF or 10G).
I'm used to bra fitters being negative, snide and not grasping the fact that I want pretty bras. Karen was very patient, brought me a huge number of bras to try on and even found me a gorgeous new bikini. She also wouldn't let me buy a bra that I liked, which was too big for me. I spent a lot of money (over $500) but I walked out happy. Not traumatised, upset, angry or cursing my shape.
Thank you Karen! And thank you Brava. I'm ranting to everyone who will listen about the great experience I've had with your store and your staff.
Em, July 2012
I received my parcel today and am extremely happy with the bikinis. Well done to you and your team, until now its been extremely difficult to find anything nice and supportive for big busts. Can’t wait to finish work and go swimming.
Thanks again, I will definitely be telling my friends here in Malta about your site and I for sure will be buying from you again in the near future.
Kerry, July 2012
I just wanted to say what fantastic customer service I received at the Prahran store. I've always struggled to find the right fitting bra, and have opted for minimizers in the past. However the other day I visited the Prahran store and was fitted by Karen, who did a great job; she got a strapless bra that actually supported me - which is something I never dreamed could be done! I just wanted to say how great the store is, and how impressed I am by the quality of the products and staff.
I will be recommending the store to my friends.
Naomi, July 2012
I first heard about Brava in a review on Frocks & Frou Frou blog about 18 months ago. But it was only today that I tried it out for myself. Thank you, thank you, thank you! Today I was fitted by one of your amazing staff at your Australia on Collins store. It was unlike any other fitting and before long I was out of my useless 22DD and into a sexy, well fitted 18F. Your staff were friendly, knowledgeable and efficient. I had 35 minutes and in that time I was fitted, tried on at least 10 bras, purchased a set and ordered another. You have a customer for life!
Jessie, February 2012
I recently purchased, over the Internet an Elomi Lara half-cup bra in size 18DD from your company, and I absolutely love it, thanks! It’s so comfortable, supportive, yet incredibly sexy and revealing. It’s a wonderful balance between pretty and practical. I think it’s one of the prettiest bras I’ve ever seen.
Thanks again and I shall be buying more from Brava Lingerie very soon.
Alisa, April 2011