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Hand Wash only recommended
Shipping & Delivery
We're excited to offer some great options for getting your items delivered to you hassle-free. 📦🌏
In a Shipping Nutshell
- Majority of in-stock items are Dispatched within 48hrs
- Free Postage (orders over $99)
- Store Pick Up at 5 Locations (Please wait for the confirmation from us)
- Full Transparency on Shipping times (Before you add to your cart)
And if you don’t like Nutshells
For our customers in Australia, we offer FREE standard shipping for all orders over $99. If your order is under $99, we've got you covered with a flat rate of $8.95 for standard shipping.
Need your goodies a bit quicker? Express flat rate is $12.95. How convenient is that? 🚀
When it comes to Shipping Times, most in-stock orders are dispatched within 1-2 days. Occasionally, items are located at various Brava stores, the good news is, we'll go the extra mile to unite them for you! This means it might take an extra few days, because our customers have told us it’s important their items arrive together in one joyful package. We use Australia Post and Sendle with tracking, so you can trust that your order is in good hands! 🚚
If it’s not in stock, shipping times are displayed when you select your style and size. Yay for transparency! Most of our brands can be ready for dispatch within 10 business days from your order, how good is that? Just as a FYI, if your order includes both in-stock and out of stock items, we will wait to ship your complete order because we’ve heard most of you don’t like separate deliveries. But……we love to give you options, so if you want that special item immediately, just let us know 😊.
Store Pick Up
For those in Melbourne, Sydney, and Brisbane, we've got an awesome Store Pick Up service available. You can pick up from any Brava store. If your items are stocked in multiple locations, it might take an extra few days, but don't worry, our customer care team will keep you informed every step of the way and will reach out as soon as your order is ready to collect! 👋
New Zealand
New Zealand customers, we haven't forgotten about you! There is a flat $15 AUD shipping option for your convenience. 🇳🇿
International Customers
And some good news for our International Customers! For standard international parcels there is a flat $20 AUD shipping fee. The delivery times usually range from 6 to 27 days, depending on the destination. If any item is not immediately available, we'll send the full order once complete. If ordering from outside Australia, there might be custom taxes and duties upon entry that will need to be paid by you. 🌍💰
Eco-Friendly Approach
Oh, and let's not forget about our Eco-Friendly approach! Your order will be wrapped with love in a reusable and compostable satchel. 🌿♻️
If you have any questions or need assistance, our friendly customer care team is always here to help. Happy shopping! 😷🎉
Returns
Shop with confidence at Brava! Remember to keep those tags on your new bra while you're trying it on. If it’s not the perfect fit, and you're unsure about the next steps, our friendly fitting team is here to assist you in finding your ideal size and style.
We offer the option of an exchange or store credit on items purchased in-store. If you purchased your item online, you can opt for an exchange, store credit or a refund. Great News. This applies even to those tempting sale items (unfortunately, clearance items are the one exception).
Just remember, all returns need to get back to us within 30 days of their dispatch. For more information on returns or to submit a returns request, please click here.
Got questions? Our crew of customer service superstars is just an email away at hello@bravalingerie.com.au. You can also kickstart a live chat or call us on 1300 427 282. We're always up for a chat and here to make your bra journey a breeze! 😉👙✨