Terms & Conditions

Introduction

By accessing, using or browsing this website, you agree to acknowledge and be bound by the Terms and Conditions outlined in this agreement. Brava Lingerie reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time, without providing notice to you. By using this website, you acknowledge that you have read and understood these Terms and Conditions.

This Agreement outlines the trading Terms and Conditions bound to all Brava Lingerie transactions, including online, phone and email ordering. The words we, us, our, 61 819 669 690 mean Brava Lingerie of 487 High, Street Prahran East, VIC 3181. The words you and your refer to customers, associates, suppliers or general public visitors to our Website.

1.Governing Law

These Terms and Conditions are governed by the applicable statutory rules and regulations enforced by the Federal Government of Australia and the applicable State Government of the user purchasing the goods.

2.Intended Use

All material including but not limited to text, images, multimedia, advertisements and downloadable content is published by us and made available to worldwide audiences in good faith. You agree differing terms and conditions exist between local (Australian) and international customers. Brava Lingerie makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site. You may only use material for commercial purposes when you have prior written consent from Brava Lingerie.

3.Disclaimer and Limitation of Liability

We regularly update the information on our website to ensure accuracy as often as possible. All images and descriptions on our website are provided to you "as is" and "as available". We do not warrant or guarantee the accuracy, adequacy or completeness of this material, and expressly disclaim liability for mistakes, misleading or absent information.

Whilst we promise to actively combat malicious activities, we do not warrant, guarantee or make any representations our website will be safe from such behaviour including but not limited to viruses, hackers or denial of service attacks. All care is taken to ensure that this website and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

4.Privacy

Your privacy is very important to us and we will always act to protect your information in accordance with our Privacy Policy. Our Privacy Policy constitutes part of these Terms and Conditions, and can be seen at our Privacy Policy page.

5.Copyright

Copyright in this website is the property of Brava Lingerie. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of Brava Lingerie and third parties. This property may only be used for the purposes of browsing this website and acquiring goods and services made available at this website.

6.Methods of Ordering

Online
Ordering over the Internet enables you to access real time pricing and information of our entire product range. It also allows you to view order history, create wish lists and many other features to save time and effort. All online orders are treated as an express intention to purchase the nominated goods for the agreed online prices. We reserve the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.

By Phone
Our bra fitters are ready to take orders and customer service enquiries from 10am-5pm Monday to Friday (Australian Eastern Standard Time).

All phone or email orders are treated as an express intention to purchase the nominated goods for a previously quoted price.

7.Pricing

Unless otherwise specified, all prices on our website are quoted in Australian Dollars (AUD).

Order Process

• You will be advised if additional postage costs are required to be added to your order.
• Once payment has been accepted, your order will be processed within 24 hours and dispatched according to the Delivery timelines displayed.
• You will be notified via email or phone if delays in shipping occur.

8.Methods of Payment

When ordering online we accept the following methods of payment:

• Secure credit card transactions with Dialect using Secure Socket Layer technology for VISA, Master Card or AMEX. Credit cards are charged at the time of your order. If a card has been declined after a 2nd attempt the following day, you will be informed by email.
• PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account.
• Afterpay is available for customers within Australia, allowing you to pay for your order over four equal fortnightly instalments due fortnightly. Nominate the debit or credit card you want to use and Afterpay will schedule automatic payments for you.
• A payment is considered complete when the funds have been cleared.

For offline payments we accept the following methods of payment:

• Over the phone: VISA, Master Card and AMEX credit cards. Credit cards are charged at the time of your order. If a card has been declined after a 2nd attempt the following day, you will be informed by email.
• Direct Deposit. You can easily deposit money into Brava’s bank account via direct deposit or by visiting your local branch.
• A payment is considered complete when the funds have been cleared.

9.Delivery

Inside Australia: Orders sent within Australia will be sent via Australia Post for standard parcels.

Outside Australia: Orders sent internationally will be sent via Registered International Air Mail.

Please refer to our Delivery page for more information.

10.Returns

As we provide a fitting service in each of our stores, our in-store returns policy differs from our online returns policy. For in-store purchases, we offer store credit and exchanges only.

If your online purchase does not fit, or is not acceptable, you may choose to receive a refund, store credit or exchange on items purchased from us within 14 days of dispatch, including sale items. Please refer to our Returns page for more information about online and in-store Returns.