FAQs
Frequently Asked Questions
Why should I buy from Brava?
Buying lingerie online can be tricky, so we have done all the hard work so you can shop online for bras with confidence. Unlike many other lingerie websites, we actually have physical stores where we fit bras on many different body shapes on a daily basis. We offer 'Fitters Comments' on our product pages for most styles to assist you in selecting the right bra for your shape and size. Whenever you call or email us, you'll speak with a trained bra fitter who knows the ins and outs of every style on our website. Our product pages display delivery timelines, so you know how long your order will take to reach you. The Brava website is an extension of our stores; our staff are not sales people, they are highly trained and experienced bra fitters. We are all in this business because we love helping women to feel good. Our staff are wonderful, warm and here to help you.
What sort of packaging does my order arrive in?
We know discretion is important to you, so there is no reference to bras written on your package. Plain packaging is used with the name ‘Brava’ along with our address.
Can I buy your brands from my own state?
There are Brava stores located in Melbourne, Brisbane and Sydney or you can purchase online from us 24/7 as we ship worldwide. We source the world's best lingerie and swimwear in D-K cup sizes; many of our brands are from overseas and you will find most are not available in mainstream stores in Australia.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Afterpay, Klarna, humm and Zip. See Payment Options for more information.
I paid using credit card / PayPal. When is my payment deducted?
Our online store is fully automated so your card will be charged on placement of your order.
How do I know when my order has been dispatched?
You will receive an email confirmation along with a tracking number and link for your parcel.
How do I return items that are not right for me?
Simply submit a returns request on our returns page. You can choose to receive a refund or store credit on items purchased from us within 30 days of dispatch, including sale items but excluding clearance items. For more information on returns or to submit a returns request, please click here.
How can I check that you have processed my exchange?
We will email you to let you know whether your requested item for exchange is available. We will certainly let you know if there are any delays.
I requested a refund. How long does it take to process?
We process returns within 48 hours of the item/s arriving with us, however, it can take up to 5 working days to reach your account depending upon which financial institution you bank with and your payment method.
Do you have a loyalty or rewards program?
Our Lingerie Lovers points program closed on 15th October 2026, and a new rewards experience is coming next month. Your points balance has been converted into a personal code. Visit our rewards page for details.
How many discounts can I redeem on one purchase?
You can only redeem one reward or discount per purchase. Reward and promotional codes cannot be combined or used together.
Got a question that we haven't answered here?
Simply email us at customerservice@bravalingerie.com.au, live chat with us, or call 1300 427 282 and our customer care wizards will be happy to help.
